Motorola edge 20 pro User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM card 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 11
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Create GIFs 32
Record your screen 32
Control phone with your voice 34
Get directions to a location 35
Use clock and weather widget 35
Manage time spent on your phone 37
Work with text 41
Use onscreen keyboard 41
Cut, copy, paste text 42
Use voice typing 43
Fill in forms automatically 43
Personalize your phone 44
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Home screen 44
Change wallpaper 44
Customize your Favorites tray 44
Add widgets, shortcuts, or folders 44
Remove widgets, shortcuts, or folders 47
Remake your home screen with launchers 47
Lock screen 48
Use a screen saver 48
Sounds 49
Set ringtones 49
Enhance sound 50
Avoid interruptions with Do Not Disturb 51
Stop phone from speaking 53
Other sound settings 55
Silence “Hello Moto” during power up 55
Turn off charging sounds 55
Apps 56
About your apps 56
View two apps on screen 61
View notifications 62
About Moto experiences 63
Enhance your gaming 64
Manage your apps 67
Install or update apps 67
Manage or delete apps 69
Protect against harmful apps 71
Search and browse 73
Search the web 73
Search your phone 75
Browse websites 75
Text messaging 77
About text and multimedia messages 77
Read, send, manage text messages 77
Add attachments 80
Save attachments from text message 80
Turn group messaging on or off 81
Change default messaging app 81
Control notifications for text messages 81
Change text message reply to incoming calls 82
Get text messages on your computer 82
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Email 84
Read, send, manage emails 84
View email attachments 85
Preview inboxes from home screen 86
Add email signature 86
Control email notifications 86
Calendar app 88
About the calendar 88
Find calendar events 88
Create and manage events 89
Control notifications for calendar events 89
Clock app 91
Set alarms 91
Use timer or stopwatch 91
Set date and time 93
Photos app 95
Share photos and videos 95
Upload photos and videos 95
Calls, contacts, voicemail 97
Phone calls 97
Answer calls 97
Make calls 98
During a call 100
Make video calls 101
Make conference calls 101
Block calls and texts 101
Turn call waiting on and off 102
View and delete call history 103
Make emergency call from locked phone 104
Contacts 106
Add contacts 106
Edit or delete contacts 107
Star your favorite contacts 108
Sort contacts 108
Share contacts 109
Voicemail 110
Use voicemail 110
Send all calls from contact to voicemail 111
Music 112
Listen to music 112
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Transfer music files 113
Connect a MIDI device 114
Battery 115
Charge phone 115
Extend battery life 115
Prevent overcharging 117
Use Battery Saver mode 117
Show battery percentage in status bar 118
Storage 119
About storage options 119
Manage phone storage 119
Find downloaded files 120
Recover recently deleted files 121
Upload music to cloud 121
Upload photos and videos 121
Scan documents and make copies 122
Network and internet 124
Connect to Wi‑Fi networks 124
Use Airplane mode 125
Control data usage 125
Share your internet connection 127
Connect to VPNs 130
Connected devices 131
Connect with Bluetooth 131
Connect with Wi-Fi Direct 133
Make contactless payments 133
Share or receive with NFC 134
Ready For 136
About Ready For 136
Use phone with PC 136
Use phone with display 139
Set up phone for external display 139
Use Mobile desktop 141
Video calls and recording 142
Play mobile games on external display 144
Cast screen or media to TV 145
Share files and links with nearby Android phones 147
Transfer files between phone and computer (USB) 149
Print from your phone 150
About wireless sharing 151
Other settings 154
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Apps & notifications 154
Change app settings 154
Choose how apps notify you 155
Display 159
Adjust screen brightness 159
Use Dark theme 159
Adjust screen colors at night 159
Stop screen flicker 160
Change display style 160
Show apps full screen 161
See Peek Display notifications 161
Change screen timeout 163
Stop automatic rotation 163
Choose color mode 164
Adjust refresh rate 164
Change font and display size 165
Set recording options 165
Set lock screen preferences 165
Location 167
Use location services 167
Security 169
About security 169
Protect against harmful apps 170
Be ready to find a lost phone 170
Lock and unlock phone 171
Set screen lock 171
Adjust lock options 172
Unlock with trusted devices 173
Unlock with your face 174
Unlock at trusted places 175
Keep phone unlocked while it's on you 176
Use fingerprint security 176
Pin an app screen 178
Lock SIM card 179
Accounts 180
Add or remove accounts 180
Change name & info in your Google account 181
Sync apps with your Google account 181
Control what info Google collects 182
Accessibility 184
Visual assistance 184
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Hearing assistance 186
Use accessibility shortcuts 188
System 190
Languages & input 190
Customize the keyboard 190
Use multiple languages 191
Open apps faster with Adaptive performance 192
Gestures 193
Set Power button gesture 193
Change System navigation 193
Turn flashlight on and off 194
Twist phone to open camera 194
Adjust screenshot settings 195
Back up phone 195
Users and guests 197
Share your phone 197
Add, modify, remove users 198
Add or delete guest 199
About phone 200
Record your IMEI number 200
Find legal and product information 200
Fix a problem 201
Hardware issues 201
Phone is slow or unstable 201
Phone feels warm or hot 201
Phone won't turn on 202
Phone restarts or crashes 202
Screen is frozen or won't respond 203
Screen displays wrong colors 204
Call and SIM issues 205
Problems making/receiving calls 205
Problems during calls 206
Battery issues 209
Charging problems 209
Battery drains too fast 210
Bluetooth, Wi-Fi, USB issues 211
Bluetooth problems 211
Wi-Fi problems 213
Can't transfer files or connect to computer 214
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Account and sign-in issues 216
Forgot unlock code 216
Can't sign in to Google 216
Account sync issues 216
App issues 218
App or widget problems 218
Camera problems 219
Messaging problems 220
Gmail problems 222
Play Store problems 222
Maintenance procedures 223
Update Android software 223
Reset Wi-Fi, cellular data, and Bluetooth 223
Reset phone 224
Get more help 225
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About your hardware
Hardware diagram
1. Google Assistant button
2. Proximity sensor
3. Earpiece
4. Front camera (To learn more, read help in the Camera app.)
5. Microphone
6. Volume up/down button
7. Power button and fingerprint sensor
Set up phone 1

1. Ultra-wide and macro camera (To learn more, read help in Camera app.)
2. Main camera (with ultra-resolution mode)
3. Telephoto camera
4. Audio zoom microphone
5. NFC touchpoint for sharing content or paying with your phone
6. Flash
7. Tray for SIM card
8. USB-C port for charging, transferring files, sharing connection with tethered devices , headphone jack
for USB-C headphones or adapter
9. Microphone
10. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Insert or remove SIM card
Replace SIM card
1. Insert the tool into the hole in the tray and gently push to pop it out.
2. Insert (gold contacts up) or remove the card.
2. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card.
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
3. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Set up phone 3

Fix a problem
If you’re having problems, try these troubleshooting steps.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
Set up phone 4

4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Set up phone 5

Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
Set up phone 6

3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
Set up phone 7

•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 8

Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
Set up phone 9

3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge
of an existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App list: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation bar: Use gestures to move between apps and screens. You can replace the bar with the
navigation icons instead.
7. Folder: Add folders to organize app shortcuts.
If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less
drastic renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
Learn the basics 11