Motorola Moto e User manual

TROUBLESHOOTING GUIDE
Reset the Moto E (4th Gen)
How do I reset my Moto E (4th Gen)
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not
respond to the power button, you can perform a force restart on the device by removing the battery
and re-inseringt it again.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on
the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
1. Touch
2. Touch Settings
3. Scroll down and touch Backup & reset
Note: Please unselect the Automatic restore option.
4. Touch Factory Data Reset
5. Touch Reset Phone
Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure
applications are not automatically downloaded. (Note: You will be able to enter your Gmail
account later and reinstall your applications).
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an
external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and
password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need
help?”.
Once you have reset your password you will need to wait for approximately 24 hours before

you can use the new password to unlock the phone. After approximately 24 hours, power up the
locked phone in an area with Wi-Fi or data service, and enter the new password.
Notes:
When using this feature; everything is deleted from the device.
Reset will require a minimum battery level of 25%. If you are unable to perform a reset,
please charge for 20-30 minutes and try reset again.
1. Press and hold the VOL DOWN and POWER buttons until the device vibrates.
2. As soon as it vibrates, let go of the POWER button but keep the VOL DOWN button pressed.
3. You'll see a Lenovo boot screen and then a menu will appear in Chinese. Once that menu
appears, let go of the VOL DOWN button.
4. Use the VOL DOWN button to scroll through the options until the option that says
""eMMC"" at the end is selected.
5. Once that option is highlighted, tap the POWER key.
6. After 5 seconds, the phone will reboot and reset.
Smart Lock - Moto E (4th Gen)
How do I use the smart lock features on my Moto E (4th Gen)
Smart locks allows you to keep your device unlocked when it's clear that you have your device
with you - for example when it's connected to your Moto 360, when your home, or when it
recognizes your face.
Trusted Bluetooth device:
1. Touch
2. Touch Settings
3. Touch Security
4. Touch Smart Lock
5. Touch Trusted devices
6. Touch Add trusted device
7. Make your Bluetooth accessory discoverable
8. Add a name for the connected device and touch OK
Trusted places

1. Touch
2. Touch Settings
3. Touch Security
4. Touch Smart Lock
5. Touch Trusted places
6. Touch Home to set a trusted place in Google Maps, or touch Add trusted place to add another
trusted place.
7. Select the desired location
Trusted face
You can have your device unlock when it recognizes your face. After setting a trusted face, every
time you turn on your device, it will search for your face and unlock when it recognized you.
To set a trusted face:
1. Touch
2. Touch Settings
3. Touch Security
4. Touch Smart Lock
5. Touch Trusted face
6. Touch Set up and follow the on-screen instructions. Touch Next when you're done.
Notes:
Someone who looks similar to you could unlock your phone.
To improve how well your device recognizes you in different conditions touch Improve face
matching and follow the on-screen instructions.
This option can be disabled by administrators.
Trusted Voice
Allows "Ok Google" to unlock your phone when the sound matches the voice model.
To set trusted voice:
1. Touch
2. Touch Settings
3. Touch Security
4. Touch Smart Lock
5. Touch Trusted voice

6. Touch From any screen
7. Train your phone with "Ok Google"
8. Enable Trusted voice
On-body detection
Just unlock your device once and it stays unlocked as long as you keep holding your device or
carry it on you.
To enable On-body detection:
1. Touch
2. Touch Settings
3. Touch Security
4. Touch Smart Lock
5. Touch On-body detection
6. Enable On-body detection
Setup and use Portable Hotspot - Moto E (4th Gen)
How do I setup and use Portable Hotspot?
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access
to other Wi-Fi enabled devices.
You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your service provider
for additional information.
To setup your smartphone as a Wi-Fi hotspot:
1. Turn off Wi-Fi power by touching Apps > Settings > Under Wireless & networks turn Wi-Fi
Off.
2. From the home screen, touch Apps > Settings > More > Tethering & portable hotspot >
Portable Wi-Fi Hotspot to turn on the hotspot.
3. Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:
oNetwork SSID - Enter a unique name for your hotspot
oSecurity - Select the type of security you want, and touch Save: WEP, WPA, or WPA2
oPassword - Enter a unique password. Other users can access your Wi-Fi hotspot only if
they enter the correct password.

Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is
strongly recommended that you set up hotspot Security (WPA2 is the most secure),
including password.
4. Touch Save when the settings are complete. When your Wi-Fi hotspot is active, other Wi-Fi
enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and
entering the correct Wireless password.
Troubleshooting tips:
Cannot access certain web sites using computer browser
If you're unable to connect to certain sites, try power cycling your device.
If that doesn't work try using a different browser such as Firefox, Internet Explorer or Chrome.
Ensure the browser version is up to date.
Unable to establish connection with the phone
The wireless network may not be in range or has too weak of a signal to provide a successful
connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the device to match the key configured on your phone. Make sure that the
encryption type and security settings match on the device and your phone.
If WPA2 PSK encryption is in use, check that the key configured on the device matches the key
entered on the phone.
"Forget" the connection. This will clear the connection and allow you to reinitialize with the your
phone.
Turn off the connection from your device, turn the phone connection off. Turn back
on your device first, then wait for 1 minute and then turn on and enable your hotspot to your
phone.
Import / Export Contacts from SD Card (Moto E 4th Gen)
How do I import contacts from (or export contacts to) my SD Card?
To import contacts from an SD card:
1. SDcard must be inserted and "mounted".
2. From the home screen, touch Contacts
3. Touch the Menu Key (three dots in the upper right)
4. Touch Import/Export
5. Touch Import from SD card (Storage)

6. You will need to select which account to import the contacts back to (Gmail, Backup Assist,
Phone contacts, etc)
To export contacts to an SD card:
1. SDcard must be inserted and "mounted".
2. From the home screen, touch Contacts
3. Touch the Menu Key (three dots in the upper right)
4. Touch Import/Export
5. Touch Export to SD card (Storage)
6. Handset will confirm VCF filename. Contacts will be located in the root directory on your sdcard
as a .vcf file.
Notes:
Contacts are exported in vcf (V Card) format and located in root directory of the SDcard by
default.
You need to set up an email account before you can import contacts from your SD Card.
Using an SD card - Moto E (4th Gen)
Using an SD card on the Moto E (4th Gen)
Whether its images, music, videos or applications we know that the most important stuff on people's
phones is stored in the user memory. The Moto E (4th Gen.) allows you to expand your memory by using
a micro SD card.
To insert a memory card:
Remove the back cover
Put your fingernail in the notch next to the charging port.
Remove the Battery

Insert the micro SD card, slide the SD card into the slot on top of the SIM.
Insert the battery face up.
Snap the cover on.

When you insert an SD card for the first time, you can choose to either use the card as Portable
Storage or Internal Storage.
Portable Storage
Internal Storage
Select this mode if you frequently swap your
SD card between devices, use your SD card
for media storage only.
Select this mode if you want to completely
extend your device storage with the card, and
need the card to store large applications,
games, and their data.
You have a Class 2, 4, or 6 card.
You have a high-speed card (UHS-1)
If you frequently swap cards, use SD card to
transfer content between devices and do
not download many large app, we
recommend configuring your card as
“portable”.
If you want to store large games on the card, if
your device storage is always filling up, and
you plan to always keep this card in the
device, we recommend keeping your card as
internal.
Only pictures and media can be stored on
the card.
Downloaded applications, their data, is
always internal. they can not be moved to
the card.
The card is readable by other devices.
(another phone, Mac, PC, digital camera)
Content on the card is not encrypted by
default.
The SD card can become your device primary
storage
Downloaded applications, their data and
media can be moved to the card
The card is not readable by other devices.
(another phone, Mac, PC, digital camera)
The card is always encrypted, and can not be
decrypted on any other device.

The card will NOT be reformatted when
Portable storage is selected.
The card will be formatted when Portable
storage is selected.
Performance warning
We recommend use of a high speed card , such as a UHS-1 type. Class 4 and Class 2 micro SD
cards are not recommended for adopted internal storage usage. The performance of these cards
is typically 10x slower than internal storage performance.
High speed card are identified by these logos:
If your card it too slow, your device will warn your during the adoption process. If you encounter
this dialog, we advise to upgrade your card to a UHS-1 card first.
Using your card as ‘Portable Storage’
Insert the SD card on your device
Android will notify you a new SD Card has been detected, you can setup the card as portable or
internal storage

If you decide to defer this decision, the card will be used as portable storage by default. you can
change this selection through Settings -> Storage at a later stage
Using your card as ‘Portable Storage’
Media, pictures, movies already on the card will be visible in the device photo gallery and media
apps. New content side loaded to the card will also be available and viewable in media apps on
the device
Through the Motorola camera application settings, you can select the default storage for
pictures and movies captured through the Motorola camera app. Third party camera might not
offer this option.
Some third party applications will enable you to store their content on the ‘portable’ SD card, as
in lollipop; but only if the application developer chose to do so (Google Play Music)
If you select a card as portable storage, you will NOT be able to move applications to the card,
nor will play store automatically install applications to this card

Using your card as ‘Internal Storage’
Insert the card in the device
You should see a “Set Up SD card” Notification
Tap on ‘setup SD card’ in the insertion notification (or go to settings->storage->select card->
menu->format as internal)
Select the ‘internal storage’ option, after have carefully read the warning
If you currently have applications installed on the card, your device will ask you to move these
applications back to internal storage before formatting your card
Your card will be formatted and encrypted, and usable as device storage
Once the card has been formatted, you will be asked whether you want to migrate data
currently on your device to the card. This step will move all media, pictures, and documents to
the SD card.
By selecting where to migrate content, you also select the preferred storage location for all
applications, databases and data.

oIf you decide to move that data to the card, the SD card will also become the preferred
storage location for all applications content, data and database and media.
oIf you decide to skip this step, your device internal storage will remain the preferred
storage for all content.
Once a card has been formatted as internal storage, both your device internal storage and the
card will show up as “device storage” under storage settings, and you will be able to move
applications which were in internal storage to the card. Moving applications to the card can be
done from application settings (Settings > Apps > select application > Change storage location)
Once a card has been formatted as internal storage, Play Store will install applications on either
storage volume automatically, based on a set of rules provided by the application developer
(you will be able to move applications from one volume to another)

Applications will always store their content in the preferred storage location by default. You will
not need to indicate in each application setting where to store content; for example:
If you have adopted your SD card
VPN (Virtual Private Network) Moto E (4th Gen)
How do I use VPN on my phone?
Virtual private networks (VPNs) are a technology for connecting to the resources inside a
secured local network from another network. VPNs are commonly deployed by corporations,
schools, and other institutions so their users can access
local network resources when not on campus.
There are numerous systems for securing VPN connections, including some that rely on secure
certificates and other schemes to ensure that only authorized users can connect. You must obtain
the security details from your network administrator to configure VPN access from your phone.
Working with secure certificates
If your organization’s VPN access relies on secure certificates, you must obtain the certificates
and store them in your phone’s secure credential storage, before you can configure VPN access
on your phone.
If your network administrator instructs you download the certificates from a web site, you’ll be
prompted to set a password for the credential storage when you download the certificates. If your
network administrator has you obtain the
certificates in some other way, you will need to use the Security & location settings to set a
password for the credential storage first.
To add a VPN
1. From the Home Screen, press MENU.
2. Touch Settings

3. Touch More
4. Touch VPN
5. Touch + in the upper right.
6. Touch the type of VPN you want to add.
7. Enter the Name you would like for the VPN. (EX. School, work, etc)
8. Select the Type of VPN you are trying to Add.
oPPTP VPN - Point-to-Point Tunneling Protocol
oL2TP VPN - Layer 2 Tunneling Protocol
oL2TP/IPSec PSK VPN - Pre-shared key based L2TP/IPSec VPN
oL2TP/IPSec RSA VPN - Public Key based L2TP/IPsec
oIPSec Xauth PSK - Pre-shared Key Based IPSec Xauth VPN
oIPSec Xauth RSA - Public Key Based IPSec Xauth VPN
oIPSec Xauth Hybrid - Authentication on both server and client, IPSec Xauth VPN
9. In the screen that opens, follow the instructions from your network administrator to configure
each component of the VPN’s settings.
10. Press MENU and Touch Save
The VPN is added to the list on the VPN settings screen.
To connect to a VPN:
1. From the Home Screen, press MENU.
2. Touch Settings
3. Touch MORE
4. Touch VPN
5. Touch the VPN you want to connect to.
6. In the dialog that opens, enter any requested credentials and touch Connect.
When you’re connected to a VPN, you receive an ongoing notification in the status bar. If you
are disconnected, you receive a notification that you can use to return to the VNP settings
screen so you can reconnect to it
To disconnect from a VPN:
1. Open the Notifications panel and touch the ongoing notification for the VPN connection.
2. Touch the ongoing VPN notification to disconnect.

Troubleshooting:
VPN connection ability was expanded with Froyo SW release, please make sure your handset is
at latest SW version.
L2TP connections may need to turn off encryption to set-up VPN.
Battery - Moto E (4th Gen)
How do I know what is using my battery?
Your phone has a built in tool to help you understand what is consuming your power and
draining battery life.
You can get detailed charging informaton, the level of charger, as well as how much time
remains and reccomendatinos to improve battery life.
Analyze Battery Life
Touch > Settings > Battery
Here you will see a list of items using your battery. Touch an item to see details on usage. Adjust
settings to reduce battery consumption where applicable.
Touch the battery history graph to see more details as well.

1. Cellular Network Signal - As the network signal weakens, the phone uses up to three times as
much battery power to maintain network connection. Colors indicate signal strength.
Green = Great Signal Gray = Good signal Gold = Moderate to poor Yellow = No signal Red
= Scanning Black = Not using cellular network
2. GPS - Blue indicates GPS was on.
3. Wi-Fi - Blue indicates wi-fi was on, but not necessarily connected.
4. Awake - Bulue indicates something was preventing the phone from going to sleep.
5. Screen On - Blue indicates that the screen was on. Consider reducing your screen on time.
TIP: When Awake and Screen On time don't line up with each other fairly closely, this generally
indicates an application is causing a hung process in the background. Be sure to close out of open
applications when not in use.
6. Charging - Green indicates the phone was charging.
Can I cast my screen using my Moto E (4th Gen)?
Can I cast my screen using my Moto E (4th Gen)?
If you have a Smart TV, connect directly to your TV.
Otherwise, attach a casting devivce, like Chromecast or others, to your TV.

Chromecast works with many apps to cast videos, music and other media to your TV. You can
also use the free Chromecast app to cast your phone's screen to your TV; visit Play Store to
install it.
Cast your screen
Make sure your phone and TV or casting device are connected to the same Wi-Fi network.
In a cast compatible app (like Youtube) touch
When your screen is casting, you’ll see in the status bar.
If you’re using a VPN and are having trouble casting, turn off the VPN and try again.
Disconnect
To disconnect when casting, do one of the following:
Drag down on the casting notification and touch Disconnect.
On the app screen that is casting, touch > Disconnect
If you have a Cast icon in quick settings, touch it, then touch X
Can I replace the battery in my Moto E (4th Gen)
Can I replace the battery in my Moto E (4th Gen)?

The Moto E 4th Gen does have a removable battery.
To remove the battery, first remove back cover:
Don't be afraid to use a little musle!
Then, remove the battery using the notch in the bottom as illustrated below:
To re-insert the battery, reverse the process starting by putting in the top of the battery, first.
Clear Cache Partition - Moto E (4th Gen)
How do I clear Cache Partition on my Moto E (4th Gen.)?
When you perform a clear cache it will remove any temporary files that may be causing
a problem, but will not delete your files or settings.
To perform a wipe cache partition:
1. With the phone powered off, press and hold the Volume Down button and the Power button at
the same time until the device turns on.
2. Press the Volume Down button to highlight "Recovery mode"

3. Press the Power button to restart into Recovery mode.
You'll see an image of an Android robot with a red exclamation mark.
4. Holding the Power button, tap Volume Up once and then release the Power button.
5. Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select
it.
6. "Reboot system now" will be highlighted, press the Power button to select it.
Note: Clearing the cache may take up to 5-10 minutes depending on user memory.
How do I change the resolution when taking a photo or video on the
Moto E (4th Gen)?
How do I change the resolution when taking a photo or video on the Moto E (4th Gen)?
There are settings options to change photo and video capture resolution.
To change photo resolution:
1. Touch > Camera
2. Select the Gear icon in the upper left
3. Touch Photo Resolution and choose between Maximum and Normal
To change video resolution:
1. Touch > Camera
2. Select the Gear icon in the upper left
3. In the bottom right, select the video camera
4. Select Video Quality and choose between HD and Standard
Manage applications - Moto E (4th Gen)
How can I access the apps on the Moto E (4th Gen.) or download others?
Google Play is an entertainment hub full of music, movies, books, apps, and games. You can
instantly access your content from all your Android devices.
Touch Apps > Play Store
Click here for Google Play help.
Click here for details on Parental Controls.
Open an application

Your phone comes with some apps pre installed, and you can download and install more.
To open an app, from the home screen, touch Apps and touch an application from the list.
Switch between recent apps from anywhere
If you’re surfing the Web and want to quickly bring up your music player to switch songs, touch
Overview (Recent)
This displays a list of the most recent apps you've been using so that you can switch to another.
From here, you can also see all of your recently used apps. Touch the app icon to open the
recently used app.
Download apps
1. Touch Apps
2. Touch Play Store
3. Browse the Store for the app(s) you are interested in.
After you download an app, the icon for that app appears in your App Tray.
Tip: To let your smartphone install apps that are not from Google Play, tap > Settings >
Security and enable Unknown sources
Remove apps
1. Touch Apps
2. Touch Play Store
3. Touch Menu
4. Touch My apps & games
5. Touch the application that you want to remove
6. Touch Uninstall, then confirm by touching OK
You can quickly get details for an app, temporarily stop it from running, or clear its data or
cache.

You can also restore defaults (an easy way to reset an app), or uninstall an app -- all without
going through menus. The key is to use the app tray.
1. Touch
2. Touch and hold the app icon, then drag the icon to:
oApp info - To find out more about the app's data usage, to clear its data cache, force
stop, or disable the app at the top of the screen.
oUninstall - To completely remove the app
Note: Pre installed apps can be disabled but cannot be removed.
To check for application updates:
1. Touch
2. Touch Play Store
3. Touch Menu
4. Touch My apps
5. Any applications that can be updated will be listed at the top
6. You may also have the option Update All, or may need to update each app individually
7. Update all applications available