Motorola moto e22 User manual

User Guide

© 2022 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Make it yours 9
Learn the basics 10
About your home screen 10
About your lock screen 11
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 19
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 26
Discover useful tools 28
Turn flashlight on and off 28
Control phone with your voice 28
Get directions to a location 28
Use clock and weather widget 29
Manage time spent on your phone 31
Work with text 34
Use onscreen keyboard 34
Cut, copy, paste text 35
Use voice typing 36
Fill in forms automatically 36
Personalize your phone 37
Home screen 37
Change wallpaper 37
Customize your Favorites tray 37
Use shortcuts or folders 38
Show or hide notification dots 38
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Allow or prevent home screen rotation 39
Remake your home screen with launchers 39
Lock screen 41
Use a screen saver 41
Use apps 42
Open, close, switch apps 42
View notifications 42
About preloaded apps 44
Get, delete, manage apps 48
Install or update apps 48
Manage or delete apps 50
Protect against harmful apps 52
Search and browse 54
Search the web 54
Search your phone 55
Browse websites 56
Text messaging 58
About text and multimedia messages 58
Read, send messages 58
Manage, delete messages 60
Change default messaging app 62
Change text message reply to incoming calls 63
Email 64
Read, send, manage emails 64
View email attachments 65
Add email signature 66
Control email notifications 66
Calendar app 67
About the calendar 67
Find calendar events 67
Create and manage events 68
Control notifications for calendar events 69
Clock app 70
Set alarms 70
Use timer or stopwatch 70
Set date and time 71
Contacts, calls, voicemail 73
Contacts 73
Add contacts 73
Edit or delete contacts 74
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Star your favorite contacts 75
Sort contacts 75
Share contacts 76
Phone calls 78
Answer calls 78
Make calls 79
During a call 81
Make video calls 82
Make conference calls 82
Block calls and texts 83
Turn call waiting on and off 84
View and delete call history 85
Make emergency call from locked phone 86
Voicemail 88
Use voicemail 88
Send all calls from contact to voicemail 89
Photos and videos 90
Take photos 90
Use Pro mode 91
Take screenshots 94
Record videos 95
Record your screen 96
Adjust photography settings 96
Adjust other camera settings 98
Delete photos and videos 99
Edit photos and videos 99
Find, share, upload 101
Find photos and videos 101
Share photos and videos 102
About wireless sharing 102
Upload photos and videos 104
Music 106
Listen to radio 106
Listen to music 107
Transfer music files 108
Connect a MIDI device 108
Settings 110
Network and internet 110
Connect to Wi‑Fi networks 110
Use Airplane mode 111
Control data usage 112
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Share your internet connection 113
Connect to VPNs 115
Connected devices 117
Connect with Bluetooth 117
Connect with Wi-Fi Direct 118
Share files and links with nearby Android phones 119
Transfer files between phone and computer (USB) 120
Cast screen or media to TV 122
Print from your phone 124
Apps 125
Set or change default apps 125
Adjust special app access 125
Notifications 126
Turn notifications on/off 126
Control notification sound 127
Battery 129
Charge phone 129
Extend battery life 129
Use Battery Saver mode 130
Show battery percentage in status bar 131
Storage 132
About storage options 132
Manage phone storage 132
Manage SD card 133
Find downloaded files 135
Recover recently deleted files 136
Upload music to cloud 136
Scan documents and make copies 137
Sound 138
Adjust volumes 138
Set ringtones 139
Enhance sound 140
Silence calls & notifications 141
Stop phone from speaking 143
Silence “Hello Moto” during power up 144
Turn off charging sounds 144
Turn touch sounds on/off 144
Hear other notification sounds 144
Display 146
Adjust screen brightness 146
Use Dark theme 146
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Adjust colors at night 146
Choose color mode 147
Change accent color 147
Change screen timeout 148
Stop automatic rotation 148
Change font and display size 148
Set lock screen preferences 149
Accessibility 150
Visual assistance 150
Hearing assistance 153
Dexterity assistance 154
Use accessibility shortcuts 155
Security 157
About security 157
Protect against harmful apps 158
Be ready to find a lost phone 158
Lock and unlock phone 159
Set screen lock 159
Adjust lock options 160
Unlock with trusted devices 161
Unlock at trusted places 162
Keep phone unlocked while it's on you 163
Use fingerprint security 163
Pin an app screen 165
Lock SIM card 166
Privacy 167
Adjust app permissions 167
Control access to your mic and camera 167
Hide your password or pattern 168
Location 169
Use location services 169
Safety & emergency 171
Prepare for emergencies 171
Passwords & accounts 173
Add or remove accounts 173
Change name & info in your Google account 174
Sync apps with your Google account 174
Control what info Google collects 175
System 177
Languages & input 177
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Customize the keyboard 177
Use multiple languages 178
Gestures 180
Customize Power button gesture 180
Change System navigation 180
Turn flashlight on and off 180
Back up phone 180
About phone 182
Record your IMEI number 182
Find legal and product information 182
Fix issues 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 184
Screen is frozen or won't respond 185
Screen displays wrong colors 185
SD card issues 186
Call and SIM issues 188
Issues making/receiving calls 188
Issues during calls 189
Battery issues 192
Charging issues 192
Battery drains too fast 192
Bluetooth, Wi-Fi, USB issues 194
Bluetooth issues 194
Wi-Fi issues 196
Can't transfer files or connect to computer 197
Account and sign-in issues 199
Forgot unlock code 199
Can't sign in to Google 199
Account sync issues 199
App issues 201
App issues 201
Camera issues 202
Messaging issues 203
Gmail issues 205
Play Store issues 205
Maintenance procedures 206
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Update Android software 206
Reset Wi-Fi, cellular data, and Bluetooth 206
Reset phone 207
Get more help 208
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor
6. Notification light, which you can customize
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1

1. Depth camera
2. Main camera
3. LED flash
4. Microphone
5. USB-C port to charge phone, transfer files, and share data connection with tethered devices
6. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
The type to buy depends on how you'll format the card:
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•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
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4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Gallery.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
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2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Passwords &
accounts > Add account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
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•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
5. Select where to save the contacts:
•If you have multiple Google accounts, choose the account where you want to save them.
•To save them to your phone, touch Device.
6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
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1. Go to Settings > Network & internet > SIM cards.
2. Select options:
•Touch Mobile data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS messages and select a SIM.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. To tell
them apart more easily, change the default names (SIM1/SIM2) to more meaningful names. You can also
change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
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4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
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2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 9

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: Your phone comes with this widget and the search widget, but isn't intended for other
resource-intensive widgets because it runs Android Go, which is optimized for limited hardware
resources. To add widgets, even if they reduce your phone's performance, install a launcher that
supports widgets for Android Go.
3. Shortcut: You can add shortcuts to open apps you use frequently.
4. Favorites tray: A customizable set of your most used apps, accessible from any home screen. Swipe up
to search for an app or view the app tray.
5. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
You can replace these icons with gesture navigation instead.
6. Folder: Add folders to organize app shortcuts.
Learn the basics 10

Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut to the edge of the current
page and place it on the new screen.
To remove a home screen, drag all apps and folders off the screen. After you remove the last item, the home
screen will be removed.
Customize your home screen
Organize it:
•Touch & hold an item you want to move, then drag it to the new location.
•Group icons into folders.
•Choose where to find your list of all apps: in the app tray or directly on the home screen.
Change how you get around: You can replace the navigation bar with the navigation icons.
Change how it looks:
•To see options for customizing wallpaper, and other home settings, touch & hold a blank space on the
home screen.
•For an entirely new look and feel for your home screen, you can install a different launcher.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
Learn the basics 11