Motorola moto g PRO User manual

User Guide

© 2022 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Make it yours 9
What's new in Android 12? 10
Learn the basics 12
About your home screen 12
About your lock screen 13
Use the stylus 14
New to Android? 18
If this is your first smartphone 18
If you had an iPhone 19
About your Google account 20
Status bar icons 21
Phone terms you should know 25
Get around on your phone 27
Learn gestures 27
Move between apps and screens 28
Use quick settings 29
Turn screen off and on 31
Capture your screen 33
Take screenshots 33
Record your screen 34
Create GIFs 35
Discover useful tools 37
Turn flashlight on and off 37
Control phone with your voice 37
Get directions to a location 38
Use clock and weather widget 39
Manage time spent on your phone 41
Work with text 44
Use onscreen keyboard 44
Cut, copy, paste text 45
Use voice typing 46
Fill in forms automatically 46
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Personalize your phone 47
Home screen 47
Change wallpaper 47
Customize the app tray 47
Customize your Favorites tray 48
Use widgets, shortcuts, or folders 48
Adjust other home settings 52
Remake your home screen with launchers 53
Lock screen 54
Use a screen saver 54
Use apps 55
About your apps 55
View two apps on screen 60
View notifications 61
About Moto experiences 63
Focus on gaming 64
Manage your apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 72
Search and browse 73
Search the web 73
Search your phone 75
Browse websites 75
Text messaging 77
About text and multimedia messages 77
Read, send, manage text messages 77
Add attachments 80
Save attachments from text message 80
Turn group messaging on or off 80
Change default messaging app 81
Control notifications for text messages 81
Change text message reply to incoming calls 81
Get text messages on your computer 82
Email 84
Read, send, manage emails 84
View email attachments 85
Preview inboxes from home screen 86
Add email signature 86
Control email notifications 86
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Calendar app 88
About the calendar 88
Find calendar events 88
Create and manage events 89
Control notifications for calendar events 90
Clock app 91
Set alarms 91
Use timer or stopwatch 91
Set date and time 93
Photos app 95
Share photos and videos 95
Upload photos and videos 95
Contacts, calls, voicemail 97
Contacts 97
Add contacts 97
Edit or delete contacts 98
Star your favorite contacts 99
Sort contacts 99
Share contacts 100
Phone calls 102
Answer calls 102
Make calls 103
During a call 104
Make video calls 105
Make conference calls 106
Block calls and texts 106
View and delete call history 107
Make emergency call from locked phone 109
Voicemail 110
Use voicemail 110
Send all calls from contact to voicemail 111
Music 112
Listen to radio 112
Listen to music 113
Transfer music files 114
Connect a MIDI device 115
Settings 116
Network and internet 116
Connect to Wi‑Fi networks 116
Use Airplane mode 117
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Control data usage 118
Share your internet connection 119
Connect to VPNs 122
Connected devices 123
Connect with Bluetooth 123
Connect with Wi-Fi Direct 124
Make contactless payments 125
Share or receive with NFC 126
Share files and links with nearby Android phones 126
Transfer files between phone and computer (USB) 128
Cast screen or media to TV 129
Print from your phone 131
About wireless sharing 132
Apps 135
Set or change default apps 135
Adjust special app access 135
Notifications 136
Turn notifications on/off 136
Control notification sound 138
View notification history 139
Battery 140
Charge phone 140
Extend battery life 140
Use Battery Saver mode 141
Show battery percentage in status bar 142
Storage 143
About storage options 143
Manage phone storage 143
Manage SD card 144
Find downloaded files 145
Recover recently deleted files 146
Upload music to cloud 146
Upload photos and videos 147
Scan documents and make copies 147
Sound & vibration 149
Adjust volumes 149
Set ringtones 150
Enhance sound 151
Avoid interruptions with Do Not Disturb 152
Stop phone from speaking 155
Turn off charging sounds 156
Turn touch sounds on/off 156
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Hear other notification sounds 156
Display 157
Adjust screen brightness 157
Use Dark theme 157
Adjust colors at night 157
See Peek Display notifications 158
Change screen timeout 159
Stop automatic rotation 160
Choose color mode 160
Change font and display size 161
Set recording options 161
Set lock screen preferences 161
Accessibility 163
Visual assistance 163
Hearing assistance 166
Dexterity assistance 168
Use accessibility shortcuts 169
Security 171
About security 171
Protect against harmful apps 172
Be ready to find a lost phone 172
Lock and unlock phone 173
Set screen lock 173
Adjust lock options 174
Unlock with trusted devices 175
Unlock with your face 176
Unlock at trusted places 177
Keep phone unlocked while it's on you 178
Use fingerprint security 178
Pin an app screen 180
Lock SIM card 181
Location 182
Use location services 182
Safety & emergency 184
Prepare for emergencies 184
Stylus 186
Adjust stylus settings 186
Passwords & accounts 188
Add or remove accounts 188
Change name & info in your Google account 189
Sync apps with your Google account 189
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Control what info Google collects 190
System 192
Languages & input 192
Customize the keyboard 192
Use multiple languages 193
Open apps faster 194
Gestures 195
Customize Power button gesture 195
Change System navigation 195
Swipe fingerprint for notifications 195
Turn flashlight on and off 195
Twist phone to open camera 196
Adjust screenshot settings 196
Back up phone 197
Users and guests 198
Share your phone 198
Add, modify, remove users 199
Add or delete guest 200
About phone 201
Record your IMEI number 201
Find legal and product information 201
Fix issues 202
Hardware issues 202
Phone is slow or unstable 202
Phone feels warm or hot 202
Phone won't turn on 203
Phone restarts or crashes 203
Screen is frozen or won't respond 204
Screen displays wrong colors 205
SD card problems 205
Call and SIM issues 208
Problems making/receiving calls 208
Problems during calls 209
Battery issues 212
Charging problems 212
Battery drains too fast 212
Bluetooth, Wi-Fi, USB issues 214
Bluetooth problems 214
Wi-Fi problems 216
Can't transfer files or connect to computer 217
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Account and sign-in issues 219
Forgot unlock code 219
Can't sign in to Google 219
Account sync issues 219
App issues 221
App or widget problems 221
Camera problems 222
Messaging problems 223
Gmail problems 225
Play Store problems 225
Maintenance procedures 226
Update Android software 226
Reset Wi-Fi, cellular data, and Bluetooth 226
Reset phone 227
Get more help 228
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Front camera (Learn more in Camera help.)
3. Proximity and ambient light sensors
4. Earpiece
5. Microphone
6. Sign of life LED (Lights up when charging if battery is too low to power the screen.)
7. Volume up/down button
8. Power button
9. Stylus
Set up phone 1