Motorola moto g PRO User manual

User Guide

© 2022 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Make it yours 9
What's new in Android 12? 10
Learn the basics 12
About your home screen 12
About your lock screen 13
Use the stylus 14
New to Android? 18
If this is your first smartphone 18
If you had an iPhone 19
About your Google account 20
Status bar icons 21
Phone terms you should know 25
Get around on your phone 27
Learn gestures 27
Move between apps and screens 28
Use quick settings 29
Turn screen off and on 31
Capture your screen 33
Take screenshots 33
Record your screen 34
Create GIFs 35
Discover useful tools 37
Turn flashlight on and off 37
Control phone with your voice 37
Get directions to a location 38
Use clock and weather widget 39
Manage time spent on your phone 41
Work with text 44
Use onscreen keyboard 44
Cut, copy, paste text 45
Use voice typing 46
Fill in forms automatically 46
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Personalize your phone 47
Home screen 47
Change wallpaper 47
Customize the app tray 47
Customize your Favorites tray 48
Use widgets, shortcuts, or folders 48
Adjust other home settings 52
Remake your home screen with launchers 53
Lock screen 54
Use a screen saver 54
Use apps 55
About your apps 55
View two apps on screen 60
View notifications 61
About Moto experiences 63
Focus on gaming 64
Manage your apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 72
Search and browse 73
Search the web 73
Search your phone 75
Browse websites 75
Text messaging 77
About text and multimedia messages 77
Read, send, manage text messages 77
Add attachments 80
Save attachments from text message 80
Turn group messaging on or off 80
Change default messaging app 81
Control notifications for text messages 81
Change text message reply to incoming calls 81
Get text messages on your computer 82
Email 84
Read, send, manage emails 84
View email attachments 85
Preview inboxes from home screen 86
Add email signature 86
Control email notifications 86
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Calendar app 88
About the calendar 88
Find calendar events 88
Create and manage events 89
Control notifications for calendar events 90
Clock app 91
Set alarms 91
Use timer or stopwatch 91
Set date and time 93
Photos app 95
Share photos and videos 95
Upload photos and videos 95
Contacts, calls, voicemail 97
Contacts 97
Add contacts 97
Edit or delete contacts 98
Star your favorite contacts 99
Sort contacts 99
Share contacts 100
Phone calls 102
Answer calls 102
Make calls 103
During a call 104
Make video calls 105
Make conference calls 106
Block calls and texts 106
View and delete call history 107
Make emergency call from locked phone 109
Voicemail 110
Use voicemail 110
Send all calls from contact to voicemail 111
Music 112
Listen to radio 112
Listen to music 113
Transfer music files 114
Connect a MIDI device 115
Settings 116
Network and internet 116
Connect to Wi‑Fi networks 116
Use Airplane mode 117
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Control data usage 118
Share your internet connection 119
Connect to VPNs 122
Connected devices 123
Connect with Bluetooth 123
Connect with Wi-Fi Direct 124
Make contactless payments 125
Share or receive with NFC 126
Share files and links with nearby Android phones 126
Transfer files between phone and computer (USB) 128
Cast screen or media to TV 129
Print from your phone 131
About wireless sharing 132
Apps 135
Set or change default apps 135
Adjust special app access 135
Notifications 136
Turn notifications on/off 136
Control notification sound 138
View notification history 139
Battery 140
Charge phone 140
Extend battery life 140
Use Battery Saver mode 141
Show battery percentage in status bar 142
Storage 143
About storage options 143
Manage phone storage 143
Manage SD card 144
Find downloaded files 145
Recover recently deleted files 146
Upload music to cloud 146
Upload photos and videos 147
Scan documents and make copies 147
Sound & vibration 149
Adjust volumes 149
Set ringtones 150
Enhance sound 151
Avoid interruptions with Do Not Disturb 152
Stop phone from speaking 155
Turn off charging sounds 156
Turn touch sounds on/off 156
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Hear other notification sounds 156
Display 157
Adjust screen brightness 157
Use Dark theme 157
Adjust colors at night 157
See Peek Display notifications 158
Change screen timeout 159
Stop automatic rotation 160
Choose color mode 160
Change font and display size 161
Set recording options 161
Set lock screen preferences 161
Accessibility 163
Visual assistance 163
Hearing assistance 166
Dexterity assistance 168
Use accessibility shortcuts 169
Security 171
About security 171
Protect against harmful apps 172
Be ready to find a lost phone 172
Lock and unlock phone 173
Set screen lock 173
Adjust lock options 174
Unlock with trusted devices 175
Unlock with your face 176
Unlock at trusted places 177
Keep phone unlocked while it's on you 178
Use fingerprint security 178
Pin an app screen 180
Lock SIM card 181
Location 182
Use location services 182
Safety & emergency 184
Prepare for emergencies 184
Stylus 186
Adjust stylus settings 186
Passwords & accounts 188
Add or remove accounts 188
Change name & info in your Google account 189
Sync apps with your Google account 189
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Control what info Google collects 190
System 192
Languages & input 192
Customize the keyboard 192
Use multiple languages 193
Open apps faster 194
Gestures 195
Customize Power button gesture 195
Change System navigation 195
Swipe fingerprint for notifications 195
Turn flashlight on and off 195
Twist phone to open camera 196
Adjust screenshot settings 196
Back up phone 197
Users and guests 198
Share your phone 198
Add, modify, remove users 199
Add or delete guest 200
About phone 201
Record your IMEI number 201
Find legal and product information 201
Fix issues 202
Hardware issues 202
Phone is slow or unstable 202
Phone feels warm or hot 202
Phone won't turn on 203
Phone restarts or crashes 203
Screen is frozen or won't respond 204
Screen displays wrong colors 205
SD card problems 205
Call and SIM issues 208
Problems making/receiving calls 208
Problems during calls 209
Battery issues 212
Charging problems 212
Battery drains too fast 212
Bluetooth, Wi-Fi, USB issues 214
Bluetooth problems 214
Wi-Fi problems 216
Can't transfer files or connect to computer 217
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Account and sign-in issues 219
Forgot unlock code 219
Can't sign in to Google 219
Account sync issues 219
App issues 221
App or widget problems 221
Camera problems 222
Messaging problems 223
Gmail problems 225
Play Store problems 225
Maintenance procedures 226
Update Android software 226
Reset Wi-Fi, cellular data, and Bluetooth 226
Reset phone 227
Get more help 228
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Front camera (Learn more in Camera help.)
3. Proximity and ambient light sensors
4. Earpiece
5. Microphone
6. Sign of life LED (Lights up when charging if battery is too low to power the screen.)
7. Volume up/down button
8. Power button
9. Stylus
Set up phone 1

1. Laser autofocus
2. Macro camera
3. Main camera
4. Action camera
5. Flash
6. Fingerprint sensor
7. Headset jack
8. USB-C port to charge phone, transfer files, and share data connection with tethered devices.
9. Microphone
10. Speaker
11. Stylus
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
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Prevent water damage
Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do
not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth.
Water damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
Set up phone 3

3. Insert or remove the cards as needed.
4. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
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•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Passwords &
accounts > Add account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
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•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch your profile icon > > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
5. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
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Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
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To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
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•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
Set up phone 9

•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
What's new in Android 12?
After upgrading, you'll see the following improvements to the Android operating system and other apps.
Better personalization
Android 12 rethinks the entire user interface, from shapes, light and motion, to customizable system colors
that adapt to match you. Redesigned to be more spacious and comfortable, it’s the most expressive,
dynamic and personal Android ever. It prioritizes simplicity while allowing you to reflect your style:
•Change theme, icons, and wallpapers from the Personalize menu. Just touch & hold a blank space on
the home screen.
•Now, when you change the wallpaper, your entire phone experience changes to match. Your
notifications, settings, widgets and even select apps will match the wallpaper, thanks to Android's
advanced color extraction algorithms.
More ways to stay safe
Privacy dashboard
You can now see which apps have accessed your location, camera, or mic over the last 24 hours. Go to
Settings > Privacy > Privacy dashboard. If you see anything that concerns you, adjust permissions from
the dashboard.
Easily see when apps are using your microphone
Check the status bar to see when an app is using your microphone.
To block all apps from using your microphone, use Mic access in quick settings. Learn more.
Set up phone 10

Other improvements
Stay in touch
A new conversation widget puts the messages you care about front-and-center on your home screen so you
never miss an important chat. You can even see missed calls, birthdays and more at a glance. Add the
widget and check it out!
Enhanced gaming
Spend less time waiting and more time playing. Android 12 lets you play as you download, so you can jump
straight into gameplay before the full download finishes.
Accessibility improvements
•Area magnification: A new window magnifier lets you zoom in on part of the screen without losing
context from the rest of the screen.
•Extra dim: Make your display extra dim for night-time scrolling or situations when even the lowest
brightness setting is too bright.
•Bold text: See text more clearly by switching the font to bold across the whole phone.
•Grayscale: Change all colors to grayscale.
Set up phone 11