Motorola Moto G7 Play User manual

Moto G7 Play
en-us

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of
Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the
property of their respective owners.
Certain features, services and applications are network dependent and may not be available in
all areas; additional terms, conditions and/or charges may apply. Contact your service provider
for details.
All features, functionality, and other product specifications, as well as the information contained
in this help content, are based upon the latest available information and believed to be accurate
at the time of release. Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
Some images in help content are examples only.
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Contents
Set up phone 1
Insert and remove SIM and SD cards 1
Manage dual SIMs 2
Add or remove accounts 4
Set up voicemail 5
Set up email 6
Make it yours 7
Accessibility settings 8
Visual assistance 8
Hearing assistance 10
Dexterity assistance 11
Use accessibility shortcuts 12
Learn the basics 14
Hardware diagram 14
About your home screen 15
About your lock screen 17
New to Android? 18
If this is your first smartphone 18
If you had an iPhone 20
About your Google account 21
Status bar icons 21
Phone terms you should know 26
Get around 28
Learn gestures 28
Use navigation bar 30
View notifications 31
Use voice commands 32
Use quick settings 33
Wake or put screen to sleep 36
Adjust volume 36
Turn flashlight on and off 38
Work with text 39
Use onscreen keyboard 39
Adjust keyboard vibrations 40
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Cut, copy, paste text 41
Use voice typing 42
Fill in forms automatically 42
Get turn-by-turn directions 43
Take screenshots 43
Personalize your phone 45
Home screen 45
Change wallpaper 45
Customize your Favorites tray 45
Add widgets, shortcuts, or folders 46
Remove widgets, shortcuts, or folders 48
Use Time and Weather widget 49
Remake your home screen with launchers 50
Lock screen 52
Use a screen saver 52
Set screen lock 53
Add message to lock screen 55
Sounds 56
Set ringtones 56
Avoid interruptions with Do Not Disturb 57
Silence power on sound 59
Stop phone from speaking 60
Turn off charging sounds 60
Apps 61
About your apps 61
Use two apps at once 65
Manage your apps 67
Install or update apps 67
Manage or delete apps 69
Protect against harmful apps 71
Pin your screen 72
Search and web browser 74
Search the web 74
Search your phone 76
Use camera to scan and search 77
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Browse websites 78
Text messaging 80
About text and multimedia messages 80
Read, send, manage text messages 81
Add attachments 83
Save attachments from text message 84
Turn group messaging on or off 84
Change default messaging app 85
Control notifications for text messages 85
Change text message reply to incoming calls 85
Get text messages on your computer 86
Email 88
Read, send, manage emails 88
View email attachments 90
Preview inboxes from home screen 90
Add email signature 91
Control email notifications 91
Calendar app 92
About the calendar 92
Find calendar events 92
Create and manage events 93
Control notifications for calendar events 94
Clock app 95
Set alarms 95
Use timer or stopwatch 96
Set date and time 97
Moto app 99
About the Moto app 99
Shrink screen for one-handed use 99
Preview notifications when screen sleeps 100
Photos app 103
Share photos and videos 103
Upload photos and videos 103
Calls, contacts, voicemail 105
Phone calls 105
Answer calls 105
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Make calls 106
During a call 108
Make video calls 109
Make conference calls 109
Block calls and SMS 109
Turn on call waiting 111
View and delete call history 112
Contacts 114
Add contacts 114
Edit or delete contacts 115
Star your favorite contacts 116
Sort contacts 116
Share contacts 117
Voicemail 119
Use voicemail 119
Send all calls from contact to voicemail 120
Music 121
Listen to radio 121
Listen to music 122
Transfer music files 124
Connect a MIDI device 125
Battery 126
Charge phone 126
Extend battery life 126
Use Battery Saver mode 128
Storage 129
About storage options 129
Manage phone storage 130
Manage SD card 131
Find downloaded files 132
Recover recently deleted files 133
Upload music to cloud 133
Upload photos and videos 134
Scan documents and make copies 135
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Network and internet 137
Connect with Wi‑Fi 137
Use Airplane mode 138
Control data usage 138
Share your internet connection 140
Connect to VPNs 143
Connected devices 144
Connect with Bluetooth™ 144
Cast your screen to TV 146
Transfer files between phone and computer (USB) 147
Print from your phone 148
About wireless sharing 149
Other settings 152
Apps & notifications 152
Change app settings 152
Manage notifications 153
Turn emergency alerts off/on 155
Display 156
Stop automatic rotation 156
Adjust screen colors at night 156
Adjust screen brightness 157
Change font and display size 157
Change background color 157
Change screen timeout 157
Security & location 159
About security 159
Protect against harmful apps 159
Set up lost phone features 160
Lock and unlock phone 161
Set screen lock 161
Unlock with trusted devices 163
Unlock with your face 164
Unlock at trusted places 165
Keep phone unlocked while it's on you 166
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Unlock with voice commands 167
Use fingerprint security 168
Use location services 170
Lock SIM card 171
Accounts 172
Add or remove accounts 172
Sync accounts and apps 173
Manage your personal information 174
System 176
Set up emergency information 176
Record your IMEI number 176
Find legal and product information 176
Use multiple languages 177
Users and guests 178
Share your phone 178
Add, modify, remove users 179
Add or delete guest 180
Fix a problem 181
Hardware issues 181
Phone is slow or unstable 181
Phone feels warm or hot 181
Phone won't turn on 182
Phone restarts or crashes 183
Screen is frozen or won't respond 184
Call and SIM issues 185
Problems making/receiving calls 185
Problems during calls 187
Battery issues 190
Charging problems 190
Battery drains too fast 190
Bluetooth, Wi-Fi, USB issues 192
Bluetooth problems 192
Wi-Fi problems 194
Can't transfer files or connect to computer 195
Account and sign-in issues 197
Forgot unlock code 197
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Can't sign in to Google 197
Account sync issues 197
App issues 199
App or widget problems 199
Messaging problems 200
Camera problems 202
Maintenance procedures 204
Update Android software 204
Reset Wi-Fi, cellular data, and Bluetooth 204
Reset phone 205
Get more help 207
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Insert and remove SIM and SD cards
Replace SIM or SD card
1. If you are removing an SD card, unmount it first ( Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
Set up phone 1

Format SD card
You'll need to choose one of two formats for your SD card: portable or extended internal. Need
help deciding which format to use?
Portable storage
When you insert an SD card, it’s automatically set to be portable storage for media files, letting
you easily swap the card and its content between devices.
Be sure to set your storage location within media apps, like Camera and Play Music .
Extended internal storage
Instead of using it as portable storage, you can set your SD card to be internal storage,
extending your device storage for large applications, games, and their data.
To format your SD card as internal storage:
1. Touch the SD card notification for the card you inserted.
2. Touch > Storage settings > Format as internal.
Learn more about managing your SD card.
Manage dual SIMs
This information applies only to phones that support dual SIM cards and have both cards
inserted.
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
• Both SIMs can make and receive calls and text messages.
• Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up phone 2

Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In
Brazil, selection is also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice
calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and
Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile,
shows which it’s assigned to, but you can rename it. You can also change SIM icon color to
make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed:
• To rename a SIM, touch SIM name, then type a new name.
• To change icon color, touch Color, then touch a color.
• To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Set up phone 3

Add or remove accounts
About accounts
When you set up your phone, you were prompted to add a Google account. If you skipped this,
be sure to set one up now so you can download apps from Play Store, get a customized
information feed, and take full advantage of the Calendar, Gmail, and other apps included with
your account.
You can also add other web accounts.
For each account, you can control which of its features and apps sync with your phone.
Add Google account
To add a Google account:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch Google and follow the onscreen instructions to add an existing account or to create
a new one.
4. Once the account is added, Calendar , Contacts , and other account features and apps are
updated with information from that account. You can review and change what syncs with
your phone for that account.
Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your
Google account are available, open the Play Store app and touch > My apps & games.
Add non-Google account
You can add corporate email accounts, personal email accounts, or other accounts. Many
social networking accounts are automatically set up when you install the app.
1. Go to Settings .
2. Touch Accounts > Add account.
3. Do one of the following:
• Touch the type of account to add and follow the onscreen instructions. Learn more
about setting up email accounts.
• If you don't see the type of account you want to add, install the related app from Play
Store, then sign into your account through the app.
Set up phone 4

4. Once the account is added, account-related features and apps are updated with
information from that account. To review and change what syncs with your phone, touch
the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not
deleted from your account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch Remove account.
Tip: If you have trouble removing a corporate account, go to Settings > Security &
location > Device admin apps and remove the checkmark for the account, then try to
remove it again.
Set up voicemail
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
Set up phone 5

• To change voicemail service from your provider to another voicemail service or app,
touch Service.
• To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
• Gmail
• Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
• When you open the Gmail app for the first time, you'll see your email for that account.
You're already set up.
•To set up additional accounts, open Gmail and touch > Settings > Add account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP
provider (an address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account
options.
If you have problems setting up the account, read Google's help for Gmail .
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails,
calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need
the following information from your company's IT department:
• Email address
• Email password
• Domain name
• Username
• Server name
• Security type/SSL settings
• Client certificate requirement
To set up corporate email:
Set up phone 6

1. Open the Gmail app.
2. Do one of the following:
• If this is your first time opening the Gmail app, touch Add an email address.
•If you have been using Gmail with another account, touch , then next to your
account name, touch > Add account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other
information from your company's IT department.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time
for fun:
• Set the wallpaper.
• Assign ringtones or photos to friends you call.
• Find some games.
• Play some music.
To protect your phone, be sure to:
• Set up a screen lock.
• Set up fingerprint security to unlock your screen safely and quickly with a touch.
• In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
• Set up your Bluetooth and Wi-Fi connections.
• If you use multiple languages, set them up so they appear on your keyboard.
• Set your schedule for Do Not Disturb , to automatically silence your phone when you don't
want to be interrupted.
Tip: If you’ve forgotten your new number, go to Settings > System > About phone >
Phone number.
Set up phone 7

Visual assistance
Adjust colors if you’re color blind
1. Go to Settings > Accessibility.
2. Touch Color correction and turn it on .
3. Touch Correction mode and choose an option.
How you see colors Option to choose
It’s difficult to tell violet from blue. Yellow and green
appear redder.
Deuteranomaly (red-green)
Colors aren’t bright. Red, orange, and yellow appear
greener.
Protanomaly (red-green)
It’s difficult to tell yellow and red from pink. Blue
appears greener.
Tritanomaly (blue-yellow)
Color correction is an experimental feature and might not work correctly everywhere on your
phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple-tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move
around the screen, then lift your finger to zoom out.
• To scroll while zoomed in, drag two fingers across the screen.
Set up phone : Accessibility settings 8

• To adjust the zoom, pinch fingers together or apart.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
Hear or feel when you touch the screen
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
• To hear a tone when you dial a number, turn on Dial pad tones.
• To hear a click when you lock or unlock the screen, turn on Screen locking sounds.
• To hear a click when you touch something on the screen, turn on Touch sounds.
• To feel a vibration when you type on the keyboard, turn on Touch vibration.
• To hear a tone when your phone starts, turn on Power on sounds.
Hear notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds used to notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear when your phone begins charging and reaches a full charge, turn Charging
sounds on .
Use TalkBack to read screens
Hear descriptions of everything you touch.
To enable TalkBack:
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn it on.
3. Touch Settings and set the options you want.
Tip: To quickly turn TalkBack on/off, set up the accessibility shortcut.
When TalkBack is on:
• Touch an item. Your phone speaks the name.
Set up phone : Accessibility settings 9

• Start typing. Your phone speaks each number or letter.
• Drag status bar down. Your phone speaks all of the notifications.
• Open a message, file, or book. Your phone reads the text out loud.
To control TalkBack volume:
•Press a Volume button to open volume settings, then use the slider to adjust the level.
• Or, during voice readout, repeatedly press the Volume up or down buttons.
Tip: To learn about navigating with Explore by touch, go to Settings > Accessibility >
TalkBack > Settings > Help & Feedback.
To silence readout and turn off TalkBack:
1. Swipe down and right on the screen.
2. Touch Pause feedback, then touch it again twice.
3. Touch OK twice.
4. Go to Settings > Accessibility.
5. Touch TalkBack and turn it off.
More assistance
You can also:
• Use voice commands
•Dictate text for messages
Hearing assistance
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Captions and turn captions on .
3. Specify options (language, text size, and style) for closed captioning.
Use hearing aids
To improve compatibility with hearing aids and reduce sound feedback:
1. Touch .
Set up phone : Accessibility settings 10

2. Touch > Settings > Accessibility.
3. Turn Hearing aids on .
Set up TTY device
For text-based communication, you can use text messaging and email.
If you prefer to connect to a TTY device:
1. Touch .
2. Touch > Settings > Accessibility > TTY mode.
3. Select a mode:
•TTY Full: Type and read text on your TTY device.
•TTY HCO: Type text on your TTY and listen to voice replies on your phone.
•TTY VCO: Speak into your phone and read text replies on your TTY.
4. Connect your phone and TTY with the audio cord that came with your TTY. Use the USB-C
adapter that came with your phone.
Dexterity assistance
External switch or keyboard
If you’re unable to use a touchscreen, Switch Access lets you control the phone using external
switches or keyboard keys to select items, scroll, enter text, and more.
To use Switch Access, you must have one of the following:
•An external switch. USB or Bluetooth switch devices send keystroke signals to your
phone.
•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices
by assigning one or more keys to actions.
Connect the external device to your phone using the manufacturer’s instructions. Learn more
about connecting with Bluetooth.
Set up Switch Access
1. Go to Settings > Accessibility.
2. Touch Switch Access > Settings.
3. Touch Open setup guide.
Set up phone : Accessibility settings 11