Motorola RAZR User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Copy data from old phone 3
Set up voicemail 5
Set up email 5
Prepare for emergencies 7
Make it yours 8
Learn the basics 9
When your phone is closed 9
About your home screen 10
About your lock screen 11
What's new in Android 11? 12
New to Android? 15
If you had an iPhone 15
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Adjust volumes 27
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Record your screen 31
Control phone with your voice 32
Get directions to a location 33
Use clock and weather widget 34
Manage time spent on your phone 36
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 42
Home screen 42
Change wallpaper 42
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Customize your Favorites tray 42
Add widgets, shortcuts, or folders 42
Remove widgets, shortcuts, or folders 45
Remake your home screen with launchers 45
Lock screen 47
Use a screen saver 47
Sounds 48
Set ringtones 48
Enhance sound 49
Avoid interruptions with Do Not Disturb 50
Stop phone from speaking 52
Other sound settings 54
Turn off charging sounds 54
Apps 55
About your apps 55
View two apps on screen 59
View notifications 60
About Moto experiences 61
Manage your apps 63
Install or update apps 63
Manage or delete apps 65
Protect against harmful apps 67
Search and browse 68
Search the web 68
Search your phone 70
Browse websites 70
Text messaging 72
About text and multimedia messages 72
Read, send, manage text messages 72
Add attachments 75
Save attachments from text message 75
Turn group messaging on or off 76
Change default messaging app 76
Control notifications for text messages 76
Change text message reply to incoming calls 77
Get text messages on your computer 77
Email 79
Read, send, manage emails 79
View email attachments 80
Preview inboxes from home screen 81
Add email signature 81
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Control email notifications 81
Calendar app 83
About the calendar 83
Find calendar events 83
Create and manage events 84
Control notifications for calendar events 84
Clock app 86
Set alarms 86
Use timer or stopwatch 86
Set date and time 88
Photos app 90
Share photos and videos 90
Upload photos and videos 90
Calls, contacts, voicemail 92
Phone calls 92
Answer calls 92
Make calls 93
During a call 94
Customize flip open/closed gesture 95
Make video calls 96
Make conference calls 96
Make calls over Wi-Fi 96
Block calls and texts 98
View and delete call history 99
Make emergency call from locked phone 100
Contacts 101
Add contacts 101
Edit or delete contacts 102
Star your favorite contacts 103
Sort contacts 103
Share contacts 104
Voicemail 106
Use voicemail 106
Send all calls from contact to voicemail 107
Music 108
Listen to radio 108
Listen to music 109
Transfer music files 110
Connect a MIDI device 111
Battery 112
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Charge phone 112
Extend battery life 112
Use Battery Saver mode 113
Show battery percentage in status bar 114
Storage 115
About storage options 115
Manage phone storage 115
Find downloaded files 116
Recover recently deleted files 117
Upload music to cloud 117
Upload photos and videos 117
Scan documents and make copies 118
Network and internet 120
Connect to Wi‑Fi networks 120
Use Airplane mode 121
Control data usage 121
Share your internet connection 123
Connect to VPNs 126
Connected devices 127
Connect with Bluetooth 127
Connect with Wi-Fi Direct 129
Make contactless payments 129
Share or receive with NFC 130
Cast screen or media to TV 131
Share files and links with nearby Android phones 133
Transfer files between phone and computer (USB) 134
Print from your phone 135
Other settings 137
Apps & notifications 137
Change app settings 137
Choose how apps notify you 138
Display 142
Adjust screen brightness 142
Adjust screen colors at night 142
Change display style 142
Use Dark theme 143
Show apps full screen 143
See Peek Display notifications 144
Change screen timeout 146
Stop automatic rotation 146
Choose color mode 147
Change font and display size 147
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Set recording options 147
Set lock screen preferences 148
Location 149
Use location services 149
Security 151
About security 151
Protect against harmful apps 152
Be ready to find a lost phone 152
Lock and unlock phone 154
Set screen lock 154
Adjust lock options 155
Unlock with trusted devices 156
Unlock with your face 157
Unlock at trusted places 158
Keep phone unlocked while it's on you 159
Use fingerprint security 159
Pin an app screen 161
Accounts 163
Add or remove accounts 163
Change name & info in your Google account 164
Sync apps with your Google account 164
Control what info Google collects 165
Accessibility 167
Visual assistance 167
Hearing assistance 169
Use accessibility shortcuts 171
System 173
Languages & input 173
Customize the keyboard 173
Use multiple languages 174
Gestures 176
Customize Power button gesture 176
Change System navigation 176
Turn flashlight on and off 176
Twist phone to open camera 176
Adjust screenshot settings 177
Back up phone 177
Users and guests 179
Share your phone 179
Add, modify, remove users 180
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Add or delete guest 181
About phone 182
Record your IMEI number 182
Find legal and product information 182
Fix a problem 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 184
Screen is frozen or won't respond 185
Screen displays wrong colors 186
Call and SIM issues 187
Problems making/receiving calls 187
Problems during calls 188
Battery issues 191
Charging problems 191
Battery drains too fast 191
Bluetooth, Wi-Fi, USB issues 193
Bluetooth problems 193
Wi-Fi problems 195
Can't transfer files or connect to computer 196
Account and sign-in issues 198
Forgot unlock code 198
Can't sign in to Google 198
Account sync issues 198
App issues 200
App or widget problems 200
Camera problems 201
Messaging problems 202
Gmail problems 203
Play Store problems 204
Maintenance procedures 205
Update Android software 205
Reset Wi-Fi, cellular data, and Bluetooth 205
Reset phone 206
Get more help 207
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About your hardware
Hardware diagram
1. External display - Swipe up to unlock, down for quick settings, left/right for notification details. Answer
incoming calls or send a quick reply. You can change the wallpaper. For an overview, open the Moto app
and touch > Razr Tips.
2. Camera - To learn about photos and videos, read help in the Camera app.
3. LED flash
4. Speaker
5. USB-C port for charging, transferring files, sharing connection with tethered devices, and using wired
headphones.
6. Fingerprint sensor
7. Microphone
Caution: The back cover is non-removable. Your phone doesn't have any removable cards (SIM or SD),
so there's nothing to insert or remove.
Set up phone 1

1. Earpiece
2. Selfie camera
3. Power button
4. Volume up/down button
5. Microphone
6. Internal display
Care for your phone
Your folding phone requires a little care for best performance.
To protect the hinge:
•Don't open the phone farther than the hinge allows.
•Don't store credit cards, cash, or other thin items in your phone.
•Close the phone before putting it in your pocket or purse.
To protect the internal display (flexible screen):
•Don't use a screen protector. To protect the internal display, close your phone when not in use.
•Don't use a stylus.
•Don't tap or press the internal display with sharp objects such as fingernails or a pen.
•When the phone is partially open, don't touch the bend in the internal display. Never try to lift the edges
of the internal display.
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
Set up phone 2