Motorola RAZR User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Copy data from old phone 3
Set up voicemail 5
Set up email 5
Prepare for emergencies 7
Make it yours 8
Learn the basics 9
When your phone is closed 9
About your home screen 10
About your lock screen 11
What's new in Android 11? 12
New to Android? 15
If you had an iPhone 15
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Adjust volumes 27
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Record your screen 31
Control phone with your voice 32
Get directions to a location 33
Use clock and weather widget 34
Manage time spent on your phone 36
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 42
Home screen 42
Change wallpaper 42
razr iii

Customize your Favorites tray 42
Add widgets, shortcuts, or folders 42
Remove widgets, shortcuts, or folders 45
Remake your home screen with launchers 45
Lock screen 47
Use a screen saver 47
Sounds 48
Set ringtones 48
Enhance sound 49
Avoid interruptions with Do Not Disturb 50
Stop phone from speaking 52
Other sound settings 54
Turn off charging sounds 54
Apps 55
About your apps 55
View two apps on screen 59
View notifications 60
About Moto experiences 61
Manage your apps 63
Install or update apps 63
Manage or delete apps 65
Protect against harmful apps 67
Search and browse 68
Search the web 68
Search your phone 70
Browse websites 70
Text messaging 72
About text and multimedia messages 72
Read, send, manage text messages 72
Add attachments 75
Save attachments from text message 75
Turn group messaging on or off 76
Change default messaging app 76
Control notifications for text messages 76
Change text message reply to incoming calls 77
Get text messages on your computer 77
Email 79
Read, send, manage emails 79
View email attachments 80
Preview inboxes from home screen 81
Add email signature 81
razr iv

Control email notifications 81
Calendar app 83
About the calendar 83
Find calendar events 83
Create and manage events 84
Control notifications for calendar events 84
Clock app 86
Set alarms 86
Use timer or stopwatch 86
Set date and time 88
Photos app 90
Share photos and videos 90
Upload photos and videos 90
Calls, contacts, voicemail 92
Phone calls 92
Answer calls 92
Make calls 93
During a call 94
Customize flip open/closed gesture 95
Make video calls 96
Make conference calls 96
Make calls over Wi-Fi 96
Block calls and texts 98
View and delete call history 99
Make emergency call from locked phone 100
Contacts 101
Add contacts 101
Edit or delete contacts 102
Star your favorite contacts 103
Sort contacts 103
Share contacts 104
Voicemail 106
Use voicemail 106
Send all calls from contact to voicemail 107
Music 108
Listen to radio 108
Listen to music 109
Transfer music files 110
Connect a MIDI device 111
Battery 112
razr v

Charge phone 112
Extend battery life 112
Use Battery Saver mode 113
Show battery percentage in status bar 114
Storage 115
About storage options 115
Manage phone storage 115
Find downloaded files 116
Recover recently deleted files 117
Upload music to cloud 117
Upload photos and videos 117
Scan documents and make copies 118
Network and internet 120
Connect to Wi‑Fi networks 120
Use Airplane mode 121
Control data usage 121
Share your internet connection 123
Connect to VPNs 126
Connected devices 127
Connect with Bluetooth 127
Connect with Wi-Fi Direct 129
Make contactless payments 129
Share or receive with NFC 130
Cast screen or media to TV 131
Share files and links with nearby Android phones 133
Transfer files between phone and computer (USB) 134
Print from your phone 135
Other settings 137
Apps & notifications 137
Change app settings 137
Choose how apps notify you 138
Display 142
Adjust screen brightness 142
Adjust screen colors at night 142
Change display style 142
Use Dark theme 143
Show apps full screen 143
See Peek Display notifications 144
Change screen timeout 146
Stop automatic rotation 146
Choose color mode 147
Change font and display size 147
razr vi

Set recording options 147
Set lock screen preferences 148
Location 149
Use location services 149
Security 151
About security 151
Protect against harmful apps 152
Be ready to find a lost phone 152
Lock and unlock phone 154
Set screen lock 154
Adjust lock options 155
Unlock with trusted devices 156
Unlock with your face 157
Unlock at trusted places 158
Keep phone unlocked while it's on you 159
Use fingerprint security 159
Pin an app screen 161
Accounts 163
Add or remove accounts 163
Change name & info in your Google account 164
Sync apps with your Google account 164
Control what info Google collects 165
Accessibility 167
Visual assistance 167
Hearing assistance 169
Use accessibility shortcuts 171
System 173
Languages & input 173
Customize the keyboard 173
Use multiple languages 174
Gestures 176
Customize Power button gesture 176
Change System navigation 176
Turn flashlight on and off 176
Twist phone to open camera 176
Adjust screenshot settings 177
Back up phone 177
Users and guests 179
Share your phone 179
Add, modify, remove users 180
razr vii

Add or delete guest 181
About phone 182
Record your IMEI number 182
Find legal and product information 182
Fix a problem 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 184
Screen is frozen or won't respond 185
Screen displays wrong colors 186
Call and SIM issues 187
Problems making/receiving calls 187
Problems during calls 188
Battery issues 191
Charging problems 191
Battery drains too fast 191
Bluetooth, Wi-Fi, USB issues 193
Bluetooth problems 193
Wi-Fi problems 195
Can't transfer files or connect to computer 196
Account and sign-in issues 198
Forgot unlock code 198
Can't sign in to Google 198
Account sync issues 198
App issues 200
App or widget problems 200
Camera problems 201
Messaging problems 202
Gmail problems 203
Play Store problems 204
Maintenance procedures 205
Update Android software 205
Reset Wi-Fi, cellular data, and Bluetooth 205
Reset phone 206
Get more help 207
razr viii

About your hardware
Hardware diagram
1. External display - Swipe up to unlock, down for quick settings, left/right for notification details. Answer
incoming calls or send a quick reply. You can change the wallpaper. For an overview, open the Moto app
and touch > Razr Tips.
2. Camera - To learn about photos and videos, read help in the Camera app.
3. LED flash
4. Speaker
5. USB-C port for charging, transferring files, sharing connection with tethered devices, and using wired
headphones.
6. Fingerprint sensor
7. Microphone
Caution: The back cover is non-removable. Your phone doesn't have any removable cards (SIM or SD),
so there's nothing to insert or remove.
Set up phone 1

1. Earpiece
2. Selfie camera
3. Power button
4. Volume up/down button
5. Microphone
6. Internal display
Care for your phone
Your folding phone requires a little care for best performance.
To protect the hinge:
•Don't open the phone farther than the hinge allows.
•Don't store credit cards, cash, or other thin items in your phone.
•Close the phone before putting it in your pocket or purse.
To protect the internal display (flexible screen):
•Don't use a screen protector. To protect the internal display, close your phone when not in use.
•Don't use a stylus.
•Don't tap or press the internal display with sharp objects such as fingernails or a pen.
•When the phone is partially open, don't touch the bend in the internal display. Never try to lift the edges
of the internal display.
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
Set up phone 2

•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Other tips:
•Your phone uses an eSIM, so there’s no physical SIM to insert.
•Don't submerge your phone in water or other liquids. When you're near water, consider using a
Bluetooth speaker to listen music from your phone while keeping it safe.
•Hold your phone firmly when using gestures to open the camera or turn the flashlight on/off.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
Set up phone 3

To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Set up phone 4

Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
Set up phone 5

If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 6

Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
Set up phone 7

3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb , to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 8

When your phone is closed
You can do a lot on the small external display.
Swipe for settings, apps, notifications
If your phone is locked:
•Swipe up to unlock
•Swipe down for quick settings
•Touch an icon to peek at the notification. Then:
•Touch to see bundled notifications or more notification info.
•Swipe the notification down to close.
•Swipe the notification sideways to dismiss.
If your phone is unlocked:
•Swipe up to view notifications
•Swipe left for app/contact shortcuts or dialer
•Swipe right to open the camera (To learn more, read help in Camera app.)
Use other gestures
Twist the phone twice quickly to open the camera.
Learn more about all available gestures.
Add/remove app shortcuts
Add shortcut
1. Unlock and swipe left.
2. Touch Manage apps.
3. Touch app icons to add.
4. When you're done, touch .
This is a curated group of apps that work well on a smaller screen. Other apps may not display as expected.
To allow app shortcuts for any installed app:
1. Unlock and swipe left.
2. Touch Manage apps > See more.
You can now add shortcuts for any installed app.
Remove shortcut
1. Touch & hold the icon.
Learn the basics 9

2. Touch > Remove.
Add/remove contact shortcuts
1. Unlock and swipe left twice.
2. Adjust shortcuts:
•To add, touch Add shortcuts, select the type, then select the contact.
•To remove, touch & hold the icon, then touch .
Control media
To access the media player:
•When the screen is off, press the Power button to wake it and access media player controls on the lock
screen.
•When screen is unlocked, swipe down to access media player controls in quick settings.
•You can use the Volume buttons to change tracks.
Calls
To answer, flip open. To end, flip closed.
You can change how your phone responds when you flip it open/closed.
If you reject a call, you can send a quick text message from the external display.
During a call, touch the display for additional options.
To make a call, you can use Google Assistant, or swipe left twice to access the dialer or your contact
shortcuts.
About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge
of an existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
Learn the basics 10

1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App list: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less
drastic renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the
screen.
Learn the basics 11

Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to notifications. Double touch one to open it.
•Open your quick settings. Swipe down from top of screen.
•Start a voice command. Swipe right.
•Open the camera. Swipe left.
•Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking.
You can customize your lock screen to add a message and control which notifications appear.
What's new in Android 11?
After upgrading, you'll see the following improvements to the Android operating system and other apps.
Notification improvements
Conversations
When you view notifications, you'll see a new Conversations section, just for message apps:
•You’ll see notification counts in the preview if you have multiple notifications in the same conversation.
•You can mark conversations as Priority to keep them on top of the list and using a bubble. The contact’s
photo will show on the lock screen and in your notifications.
Bubbles
Bubbles keep your conversations accessible by floating over any app you’re using:
Learn the basics 12