Motorola Verizon moto g6 Installation guide

FAQ Sheet
Reset the moto g6
How do I reset my moto g6?
Soft Reset - In the unlikely event that your device becomes unresponsive, frozen, blank or black
screen, or will not respond to the power button, you can perform a force restart on the device by
following the steps below.
Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the
boot-up sequence.
Note: The forced restart or reboot will not delete any data on your phone.
Factory Data Reset - is a tool used to remove everything that was imported, added or installed
on the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
1. Touch
2. Touch Settings
3. Select System > Advanced
4. Touch Reset options
5. Erase all data (Factory Data Reset)
5. Touch Reset Phone

6. Enter your Screen Lock
7. Select Erase Everything to begin the reset.
Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure
applications are not automatically downloaded. (Note: You will be able to enter your Gmail
account later and reinstall your applications).
Some devices require a Gmail account - In this case, be sure to set the phone up as a NEW
DEVICE rather than restoring from a backup. Set up as Fresh!
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an
external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and
password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need
help?”.
Once you have reset the password, power up the locked phone in an area with Wi-Fi or data
service, and enter the new password.
Notes:
When using this feature; everything is deleted from the device.
Reset will require a minimum battery level of 25%. If you are unable to perform a reset,
please charge for 20-30 minutes and try reset again.
1. With the phone powered off, press and hold the Volume Down button and the Power button
at the same time until the device turns on.
2. Press the Volume Down button until the flag says RECOVERY MODE.
3. Press the Power button to restart into Recovery mode.
4. You'll see an image of an Android robot with a red triangle.
5. While holding down the Power button, press the Volume Up button.
6. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to
select it.
7. Scroll down to "Yes - erase all user data" and press the Power button to select it.

Adjusting audio alerts - moto g6
Adjusting audio alerts - moto g6
Adjust volume
Volumes you can control
Your phone has independent settings for these volumes:
Call
Media (music, video, games)
Alarm
Ringtone for incoming calls and notifications
Adjusting one volume won't affect the others, so you can crank up the tunes without making
incoming callers sound like they’re shouting.
Turn volume up or down
When you're on a call, press the Volume buttons to adjust the volume level of the other person
on the call.
When you're not on a call, press the Volume buttons to adjust the media volume.
To adjust other volumes at any time:
1. Press a Volume button.
Touch .
2. Slide the volume levels where you want them:
Music, videos, games, and other media
Volume of the other person on a call
Phone calls, notifications
Alarm
Tip: To silence notifications and allow phone calls to ring, go to Settings > Sound > Default
notification sound and select None.

Silence ringing phone
Press the Power or Volume Down button.
Or, pick up your phone to silence it and switch to vibrate. (To enable, open the
Moto app, touch Features > Moto Actions > Pick up to silence and turn it on .)
Prevent phone from ringing
To quickly switch to vibrate, press & hold the Power + Volume Up buttons until you feel a
vibration and see
Want to silence your phone instead of vibrating? Go to Settings > System > Gestures. Touch
Prevent ringing > Press Power & Volume Up together > Mute.
To switch to silent or vibrate , press a Volume button, then touch above the
volume slider.
To automatically silence your phone during a certain time (e.g. every Tuesday from 11:00 to
noon), set up Do Not Disturb.
Change what happens when you press Power + Volume Up
Adjust accessibility volume
When TalkBack is on, to change the volume of spoken feedback:
1. Press a Volume button.
2. Move the slider.
To adjust Specific Notifications (Phone ringtone, Email, Calendar, Messaging)
use the following:
Phone ringtone
1. Touch Apps
2. Touch Settings
3. Touch Sound
Note: If you do not want the phone to vibrate make sure the Also vibrate for calls is not
enabled.
4. Touch Phone ringtone, and make desired selection

Default Notifications
1. Touch Apps
2. Touch Settings
3. Touch Sound
4. Advanced
5. Default Notification Sound
Mail
1. Touch Apps
2. Touch Email / Gmail
3. Touch Menu
4. Touch Settings
5. Touch the account you wish to modify
6. Touch Inbox sound & vibrate
7. Touch Sound, and make desired selection
Note: If you do not want the phone to vibrate make sure the Vibrate box is not checked.
Please keep in mind if you leave "Power up Sound" enabled, when powering the device on, this
will always make noise even if device boots in "Total Silence". Power up sound is under
Advanced.
moto g6 - Maintenance Release Notes
moto g6- Maintenance Release Notes
INTRODUCTION
Motorola is excited to announce a new software update for moto g6by Motorola. This update
brings important improvements to your phone.

For more information on Motorola updates and repairs, visit us at www.motorola.com/mymotog.
NOTE: All information on your phone will be saved.
ENHANCEMENTS
This update introduces changes including the following:
Android Security: Includes the updates of Android security patches through July 1st 2018
Stability improvements: includes changes that fix bugs and improve the stability of your phone.
INSTRUCTIONS
For a successful installation, we recommend installing this update when the battery in your phone is at
least 50% charged and you are connected to a Wi-Fi network.
If you have received a notification message for this update:
1. Select "Download and install"
2. After the software has downloaded, it will start "Background installation"
3. Once the software has been installed, your phone will show "Restart now to update", select
"Restart now"
4. Your phone has been updated
If you have not received a notification message for this update, follow the steps below to
manually update your phone:
1. Select the Settings icon in the apps menu
2. Select "System"
3. Select "System updates"
4. Select "Download and install"
5. After the software has downloaded, it will start "Background installation"
6. Once the software has been installed, your phone will show "Restart now to update", select
"Restart now"
7. Your phone has been updated
Camera Settings - moto g6
Camera Settings - moto g6
To see additional settings on your camera either swipe right or select , followed by
Settings in the upper right corner.

GENERAL
1. Toggle the shutter sound off and on.
2. Switch storage location between phone and SD card.
3. Turn Quick capture off and on. Open your camera with a wrist turn.
4. Turn tap anywhere to capture off and on.
5. Turn Save Location off and on to record where you were at during photos.

PHOTOS
1. Adjust Photo Size for rear camera.
2. Toggle Assistive Grid off and on for help taking lined up photos.
VIDEOS
1. Adjust Video Size for rear camera
2. Adjust Slow Motion Video Size for rear camera.
SMART CAMERA

(Click here to learn more about Smart Camera)
1. Toggle Object Recognition off and on.
2. Toggle Landmark Recognition off and on.
HELP
1. Touch to open Play Tutorial for camera walk through.
2. View Open Source Licenses information.
moto g6 family - Maintenance Release Notes
moto g6family - Maintenance Release Notes
INTRODUCTION
Motorola is excited to announce a new software update for moto g by Motorola. This update
brings important security improvements to your phone.
For more information on Motorola updates and repairs, visit us at www.motorola.com/mymotog.
NOTE: All information on your phone will be saved. You cannot downgrade to a previous
software
version after installing this update.
ENHANCEMENTS
This update introduces changes including the following:
Android Security : Includes the updates of Android security patches through 1 November 2018.
INSTRUCTIONS
For a successful installation, we recommend installing this update when the battery in your phone is at
least 50% charged and you are connected to a Wi-Fi network.
If you have received a notification message for this update:
1. Select "Download".
2. After the software is downloaded, select "Install".

3. After the software is installed, your phone will re-start automatically.
4. Your phone is now updated.
If you have not received a notification message for this update, follow the steps below to
manually update your phone:
1. Select the Settings icon in the apps menu.
2. Select "System".
3. Select "System updates".
4. Select "Download". After the software is downloaded, select "Install".
5. After the software is installed, your phone will re-start automatically.
6. Your phone is now updated.
Set up Voicemail - motorola one power
How do I set up different options on voicemail?
Your carrier provides and manages your voicemail. Use the Phone app to set up your mailbox
and adjust some voicemail settings.
Set mailbox greeting
1. Touch >
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change other voicemail options
1. Touch > > Settings
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
To change voicemail service from your provider to another voicemail service or app, touch
Service.
To change the number dialed to access voicemail, touch Setup.

To add a voicemail passcode:
1. Touch
2. Touch Phone
3. Touch Menu
4. Touch Settings
5. Touch Voicemail
6. Advanced Settings > Setup
7. Touch Voicemail number then touch data entry spot to bring up keypad
8. Touch *#
9. Touch Pause to enter a pause after voicemail number (check with your carrier if you need
additional information)
Note: Certain automated systems may require multiple pauses.
10. Enter your voicemail passcode and touch OK
Fix a problem
If remains in your status bar after you listen to your voicemails, try the following.
First, force stop the app:
1. Touch & hold
2. Touch
3. Touch Force stop.
This restarts the app and should remove the notification.
If that doesn't help:
Call yourself from another phone and leave a short message.
Go into to your voicemail and delete this message, but wait to hang up until the notification icon
has disappeared from your status bar.
Unlock the moto g6 with your face
How do I unlock the moto g6with my face?

You can set your phone to unlock when it recognizes your face.
Whenever you turn on or wake the phone, it will search for your face and unlock when it
recognizes you. Keep in mind that someone who looks similar to you could unlock the phone.
Face matching data is stored securely on the phone.
Set up face matching
1. Make sure you have set a screen lock on the phone.
2. Go to Settings.
3. Touch Security & Location > Face Unlock.
If the option is grayed out, go to Settings > Security & Location > Device admin apps and disable
the device administrator.
4. Follow the onscreen instructions. Be sure to frame your entire face with the outline.
Unlock your phone
1. Show your face to the lock screen.
appears when the phone is looking for your face. When it recognizes you, it unlocks and
displays .
2. Swipe up.
If it doesn't recognize you, it stays locked and displays one of these icons.
Icon
How to unlock
Use your password, PIN, or pattern
Use the fingerprint sensor
Turn off face matching
1. Go to Settings.
2. Touch Security & Location > Face Unlock.
3. Unlock your phone, then touch Disable face unlock.

Face Filters - moto g6
Using Face Filters on the moto g6
FACE FILTERS
Use face filters to add some fun to your photos. This mode adds a hat, a mustache, some ears,
and more. There are lots of options to choose from and the choice is yours!
To use face filters, open the camera and select followed by Face Filters.
Using front or rear camera, swipe left to right on the line of circles above the capture button.
Touch a circle to preview your choice and press to capture when ready!
** It works the same for video mode, but your filter stays on while you record!
Update the software - moto g6
Update the software - moto g6
Software updates will be sent to your phone automatically over-the-air as they become available.
You can manually check for updates using the instructions below.
To check for available updates wirelessly/over-the-air:
1. Touch
2. Touch Settings
3. Touch System
4. Touch Advanced
5. Touch System Updates
If an update is available, follow the instructions on your phone to download and install it. Once
updated, your phone will restart to complete the installation.

To find the Android version on your phone:
1. From your phone’s home screen, touch the , then touch Settings > System
2. Scroll down and touch About phone
3. Find your phone’s Android version
moto g6 - Maintenance Release Notes
moto g6- Maintenance Release Notes
INTRODUCTION
Motorola is excited to announce a new software update for moto g6by Motorola. This update
brings important security improvements to your phone.
For more information on Motorola updates and repairs, visit us at www.motorola.com/mymotog.
NOTE: You cannot downgrade to a previous software version after installing this update.
ENHANCEMENTS
This update introduces changes including the following:
Android Security : Includes the updates of Android security patches through September 1st
2018.
INSTRUCTIONS
For a successful installation, we recommend installing this update when the battery in your phone is at
least 50% charged and you are connected to a Wi-Fi network.
If you have received a notification message for this update:
1. Select "Download".
2. After the software is downloaded, select "Install".
3. After the software is installed, your phone will re-start automatically.
4. Your phone is now updated.
If you have not received a notification message for this update, follow the steps below to
manually update your phone:

1. Select the Settings icon in the apps menu.
2. Select "System".
3. Select "System updates".
4. Select "Download". After the software is downloaded, select "Install".
5. After the software is installed, your phone will re-start automatically.
6. Your phone is now updated.
Battery calibration
Battery calibration
If you are experiencing incorrect or inconsistent battery level, quick battery discharge, slow or
erratic charging speeds, or sudden power off or rebooting, a battery calibration could correct the
problem.
To perform a battery calibration:
1. Force reboot the device by holding the power button until the device reboots
2. Plug into supplied charger
3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%
If your device has a removable battery, follow the steps below:
1. Remove the battery
2. Re-insert the battery
3. Plug into supplied charger
4. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%