Motorola XT2165DL User manual

User Guide
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Contents
Get Started
First look
Insert the SIM and microSD cards
Power on
Sign in
Connect to Wi-Fi
Check your battery charge level
Navigate your phone
Improve battery life
Care for your phone
Learn the basics
Home screen
Help & more
Search
Notifications
Volume
Do not disturb
Lock screen
Quick settings
Speak
Gestures
Direct Share
Picture-in-Picture
Personalize your phone
Redecorate your home screen
Add another user
Discover Moto
Digital wellbeing & parental controls
Apps
Add and update apps
Phone
Messages
Chrome™
Camera
Photos
Gmail
Duo
Moto
Calendar
More apps
Connect, share & sync
Connect with Wi-Fi
Connect with Bluetooth wireless
Connect to your car
Share files with your computer
Share your data connection
Share files with Nearby Share
Print
Sync to the cloud
Cast to a TV
Use a memory card
Airplane mode
Mobile network
Protect your phone
Screen lock
Your privacy
App pinning
Backup & restore
App safety
Data usage
Troubleshoot your phone
Restart or remove an app
Restart your phone
Check for software update
Reset
Stolen phone
Find the IMEI number
Accessibility
Create a shortcut
Make your phone speak
Speak to your phone
Change your phone’s display
Change your phone’s sounds
Hearing aids (U.S. only)
Get more help
Where is my legal, safety &
regulatory information?
Service & repairs
Copyright & trademarks

Get Started
Hot topics
Tip: Take a tour of your phone’s great features: swipe up from the
home screen and tap Moto > > Tips > Take a tour.
» Personalize your phone
» Quick settings
» Camera
» Moto
» Protect your phone
» Speak
» Connect to Wi-Fi
» Navigate your phone
Tip: To view all of these topics on your phone, swipe up from the
home screen and tap Settings > Help. For FAQs and other phone
support, visit www.motorola.com/support.
To view the SAR and/or PD values for your phone, visit
www.motorola.com/sar.
This product meets the applicable national or international RF
exposure guidance (SAR guideline) when used normally against your
head or, when worn or carried, at a distance of 5 mm from the body. To
meet RF exposure guidelines during body-worn operation, the device
should be positioned at least this distance away from the body. The SAR
guideline includes a considerable safety margin designed to assure the
safety of all persons, regardless of age and health.
To view additional information, visit www.motorola.com/rfhealth.
Caution: Before using your phone, please read the legal information.
Swipe up > Settings > About phone > Legal information.
Get Started
»First look
»Insert the SIM and microSD cards
»Power on
»Sign in
»Connect to Wi-Fi
»Check your battery charge level
»Navigate your phone
»Improve battery life
»Care for your phone

Get Started
First look
Let’s get started. We’ll guide you through startup and tell you a bit about
your phone’s features.
Phone hardware buttons: top right are Volume up and down keys, middle right is Power button. Bottom middle is charging port. Top right is headset jack. On screen, top left is front
camera, top right is flash. Navigation icons are along the bottom.
Note: Certain apps and features may not be available in all countries.
Power button
Choose from these options:
» Power on/o: Press and hold the Power button, then tap Power o.
When your phone is o, press and hold the Power button to turn it on.
» Sleep/Wake up: To conserve battery power and prevent accidental
touches, put the touchscreen to sleep by pressing the Power button.
Press it again to wake it up.
» Restart: To restart your phone, press and hold the Power button, then
tap Restart.
Note: To add security to your phone, see Protect your phone.
Main
Camera
Macro
Camera
Front
Camera
SIM &
microSD
Card Tray Volume
Buttons
Power
Button
USB-C®/Charger
Depth
Camera
Flash
Microphone Speaker
Proximity
Sensor
Fingerprint
Sensor
Headset
Jack
Microphone

Get Started
Volume buttons
To turn volume up or down:
» Media volume: Press the volume buttons when your phone is not
ringing, or during a song or video, to adjust media volume.
» Call volume: Press the volume buttons during a call.
» Ring & notification volume: Press a volume button, then tap and
slide the Ring & notification volume bar. Press a volume button when
your phone is ringing to silence a call.
» Alarm volume: Press a volume button, then tap and slide the Alarm
volume bar.
Tip: Tap > See more to see all Sound & vibration controls. Or tap
Done. For more on volume control, see Volume.
Insert the SIM and microSD cards
To activate phone service, you might need to insert a SIM card, or this
may have been done for you. You can also add a microSD card, which is
optional and sold separately.
Note: Make sure you use the correct size SIM card and don’t cut the SIM
card.
1 Insert the SIM tool into the SIM tray hole to pop out the tray.
Tip: Refer to the diagram below for tray and hole location.
2 Insert the SIM card with the gold contacts down, then gently push the
tray into the slot. Add a microSD card for additional storage.
Note: microSD card is optional, sold separately.
SIM card insert graphic. Make sure the SIM card is inserted correctly.
Nano SIM
SIM

Get Started
Power on
Press and hold the Power button, then follow the prompts to get started.
Power on graphic. Press and hold the Power button until the screen lights up.
Sign in
If you use Gmail™, you already have a Google™ account—if not, you can
create an account during setup. Signing into your Google account lets
you access, sync, and backup your stu. You can see your Google apps,
contacts, calendar, photos, and more.
To make sure your apps are up-to-date, see Add and update apps.
Tips
» To add, edit, or delete accounts, swipe up > Settings >
Accounts.
» To set up email accounts, see Gmail.
» For help with your Google account, visit www.google.com/accounts.
Connect to Wi-Fi
For faster Internet access and to conserve mobile data use, swipe the
status bar down. Touch and hold to choose a Wi-Fi network. For full
instructions, see Connect with Wi-Fi.
Note: This phone supports apps and services that may use a lot of data,
so make sure your data plan meets your needs. Contact your service
provider for details.

Get Started
Check your battery charge level
Now is a good time to check if your phone needs to be charged. Swipe
down on the home screen to show battery charge level.
Charge phone graphic. Plug in a charger to charge your phone fully.
Charge your phone using a compatible Motorola charger (may be sold
separately). Use of other chargers is not recommended. Insert the
charging cable into the charging port (see First look for port location).
Plug the other end into a power receptacle.
Caution: Chargers that do not comply with applicable national standards
may be unsafe, with risk of death or injury, and may cause slow charging,
product damage, or reduced device performance. To view applicable
standards and to learn more, visit www.motorola.com/device-legal.
Navigate your phone
Explore by touch
Use your fingers to find your way around:
» Tap: Choose an icon or option.
» Touch and hold: See more options.
» Drag: Move items on the home screen.
» Swipe: Scroll through lists or between screens.
» Pinch or double-tap: Zoom in and out on websites, photos, and maps.
» Twist: Twist a map with two fingers to rotate it, and slide two fingers
up to tilt it.
» Split screen: Swipe up from the bottom of the screen and hold, then
tap the icon at the top of the screen and tap Split screen. Not all
apps will work in split screen. To close the split screen, drag the
dividing line to the bottom of the screen.
» Menus: When you see , , or , you can tap it to open options for
the current screen.
» Close Keyboard: To close a keyboard, tap .
Tip: To quickly open Settings, swipe down twice on the status bar and
tap .

Get Started
System navigation
Navigate using either gestures or buttons on the screen.
Navigation bar
Find it: Swipe up > Settings > System > Gestures >System
navigation >Gesture navigation
Navigation bar. To go to the home screen, swipe up from the bottom of the screen. To see your recent apps, swipe up from the bottom and hold. To go back a screen, swipe toward the
middle from the left or right edge.
» Go to the home screen: Swipe up from the bottom of the screen.
» See recent apps: Swipe up from the bottom of the screen and hold.
Tap an app to reopen it. Tap the app icon to see app info or split the
screen.
» Go back a screen: Swipe toward the middle of the screen from the left
or right edge.
» Switch between apps: Swipe left or right on the navigation bar.
» Launch the Google Assistant: Swipe up diagonally from the bottom
corner of the screen to launch the Google Assistant. Learn more about
The Google Assistant™.
Navigation buttons
Find it: Swipe up > Settings > System > Gestures >System
navigation >3-button navigation
» Back: Tap Back to go to the previous screen.
» Home: Tap Home to return to the home screen.
» Recents: Tap Recents to see your recent apps, and tap an app to
reopen it. Double-tap to quickly switch between your recent apps. To
remove an app from the recent list, swipe it up. To scroll the list, swipe
right or left.
» Google Assistant: Touch and hold Home to launch the Google
Assistant. Learn more about The Google Assistant™.
Improve battery life
Your phone processes tons of information. Depending on what apps are
in use, your phone may use a lot of power.
When your phone is not in use for a period of time, unnecessary
background processes are shut down to optimize battery life.
For Home screen,
swipe up.
To go back, swipe
toward the middle.
For recent apps,
swipe up and hold.
To switch apps,
swipe left or right at
the bottom.
For Google
Assistant, swipe
up diagonally.

Get Started
» To see what’s using up battery power, swipe up > Settings >
Battery > USAGE DETAILS.
» To help improve battery life, swipe up > Settings > Battery >
Battery Saver, and tap Turn on now. When on, your phone’s display
changes to Dark theme.
» To limit battery use for apps that you don’t use often, swipe up >
Settings > Battery > Adaptive Battery, and turn it on.
Battery Tips
To save even more battery life between charges, you could reduce:
» Widgets that stream information to your home screen, like news or
weather.
» Unused accounts: Swipe up > Settings > Accounts.
» Recording or streaming videos or music.
Care for your phone
Tips
» Restart your phone each morning to keep it running optimally.
» When you’re near water, consider using a Bluetooth speaker to listen to
music from your phone while keeping it safe. For more, see Connect
with Bluetooth wireless.
» Hold your phone firmly when using gestures to open the camera or to
turn the flashlight on/o. For more, see Gestures.
» Don’t leave your phone in a hot car on a sunny day. If you do
accidentally do this, let your phone cool o before powering up.
In case of water
Mobile devices marketed as water repellent are not waterproof. Avoid
prolonged exposure to water, and do not submerge in water. In the event
your device is exposed to water, dry your device and ports thoroughly
with a soft, clean cloth. Water damage is not covered by your warranty.
Tips to prevent damage to your phone:
» Dry your phone and ports thoroughly with a soft, clean cloth.
» Don’t try to charge your phone when it’s wet.
» Do not expose your phone to salt water or other liquids.
» Do not expose your phone to water at high pressure.
» Do not drop or puncture your device, as this could damage the water
repellent features.
Clean your phone
To disinfect your phone:
» Use wipes or cloths moistened with isopropyl alcohol with a
concentration of 70% (specific for electro-electronic products).
» It is recommended that you turn your phone o to clean it.

Get Started
» Avoid moisture in the phone’s openings, including the charging port,
headset jack, microphones, and speakers.
» Do not immerse the phone in cleaning agents, and do not use cleaning
materials that contain bleach or abrasive agents.
» Do not use sprays directly on the screen.

Learn the basics
Learn the basics
»Home screen
»Help & more
»Search
»Notifications
»Volume
»Do not disturb
»Lock screen
»Quick settings
»Speak
»Gestures
»Direct Share
»Picture-in-Picture
Home screen
The home screen is what you see when you turn on your phone. From
here you can explore apps and more.
Note: Software updates may change the look of your home screen.
Home screen. At the top, tap the Google bar to type search options or tap the right hand microphone icon to speak a search. Icons at the top show notifications and phone status icons.
Swipe up from center bottom to get to your apps. App icons along the bottom are commonly used apps: phone, message, Google Chrome, Gallery, and camera.
Tips
» Open app list: Swipe up to see all your apps.
» Return home: To return to the home screen from any location, swipe
up from the navigation bar.
Swipe up to see
all your apps.
Search by typing or
tap the microphone
and say a command.
Swipe down for
notifications and
settings.

Learn the basics
» Pages: To add a page, drag an app to the right side of the screen until
you see a new page. You can add multiple pages. To see other pages of
shortcuts and widgets (if available), swipe the home screen left.
» Settings: To quickly open common settings, swipe the status bar down.
To open more settings, swipe the status bar down again and tap .
» Customization: To personalize your home screen and other features,
see Personalize your phone.
Help & more
Learn even more about your phone and get support.
Find it: Swipe up > Settings > Help
Tip: Some apps have their own help that’s specific to their features. Just
tap the menu inside the app for details.
Search
On the home screen, tap the Google Search box for a text search or tap
to search by voice.
When you type, suggestions appear below the search field:
» To search for a suggestion, tap it.
» To search for text in the search field, tap on the keyboard.
Tip: To close the keyboard, tap .
Note: For voice search, see Speak.
Notifications
At the top of the screen, icons on the left notify you about new messages
or events. If you don’t know what an icon means, swipe the status bar
down for details.
Tip: Getting too many notifications? Touch and hold a notification to see
which app is sending them to you. Then you can turn them o.
Note: Your screen may look dierent.
Notifications screen. Swipe down from the top of the home screen down to view notifications.
Tip: Swipe left or right to remove a
notification. Some notifications show
more options when you slide them
halfway.
Swipe down to see
your notifications.
Tap a notification to open it, or
choose an option, such as Reply.
Manage Clear all
Battery Tracer Service isrunning fine
Silent
Finish setup
Notifications
Finish setting up your phone
Android Setup
Copy your data, set wallpaper,and more
Tue, Apr 3

Learn the basics
Tip: To quickly change common settings, swipe the status bar down. For
more, see Quick settings.
Bubbles
Easily see and participate in conversations using notification bubbles that
float on top of the display.
Find it: Swipe up > Settings > Apps & notifications > Notifications
> Bubbles, then tap the switch to turn it on
To use, tap a bubble to open and reply to a conversation. Drag the bubble
around the screen to move it.
Note: Not all apps support this feature.
App notifications
You may see a notification dot on an app. This app
notification, or badge, tells you the app has an update or an
announcement, such as a new email or a missed call. Touch
and hold the app for more information, options, or app
shortcuts.
Wireless Emergency Alerts (U.S.)
Wireless Emergency Alerts, also known as CMAS or
PLAN, is a U.S. national emergency alert system.
Emergency alerts can pop up to tell you about a national or local crisis.
After you close an alert, you can reopen it by swiping up > Settings
> Apps & notifications > Advanced > Wireless emergency alerts.
Tip: Emergency alerts have a special sound and vibration that is two
seconds long, followed by one second, then another one second.
To choose which types of alerts you receive, swipe up > Settings >
Apps & notifications > Advanced > Wireless emergency alerts. The U.S.
and local governments send these alerts through your service provider. So
you will always receive alerts for the area where you are, and you won’t
receive alerts if you’re outside of the U.S.
For more, visit www.ctia.org and search “wireless emergency alerts.”
Status icons
Icons at the top right of the screen tell you about phone status:
Status Icons
Network strength Alarm set
/ Wi-Fi in range/connected Data Saver on
Airplane mode Battery Saver on
Do not disturb Wi-Fi hotspot on
/ Battery charging/full
A
LERTS
WIRELESS
CAPABLE
EMERGENCY
TM

Learn the basics
Volume
Press the side volume buttons up or down to select a ringer volume and
see other controls.
Volume screen. Press the Volume keys up or down to control the volume for Ring Notification, Media, and Alarm sounds. On screen, change the volume using slide bars.
Live Caption detects speech on your phone and shows you captions.
When a caption shows, touch and hold the caption to move it. Double-tap
the caption to expand it.
Do not disturb
To turn o some or all sounds, swipe the status bar down, and tap Do
Not Disturb. To change Do Not Disturb settings, touch and hold Do
Not Disturb, then select an option:
» People: Allow some people to interrupt when they call, send a
message, or start a conversation.
Tip: Create an exception for repeat callers that allows a call to sound
from the same person within a 15 minute period, tap People > Calls >
Allow repeat callers.
» Apps: Choose the apps that can interrupt you when Do Not Disturb is
on.
» Alarms & other interruptions: Choose whether to hear sounds from
alarms, media, keypad, reminders, and calendar events.
» Schedules: Set a schedule to turn on Do Not Disturb at specific times
during the day or night.
Show all volume controls.
Mut
e the ringer or set phone
to vibrate.
Slide to increase/decrease
volume.
Mute the media player.
Turn on Live Caption.

Learn the basics
Lock screen
Your touchscreen is on when you need it and o when you don’t.
Lock screen showing access to voice control on the bottom left and camera on the bottom right. Swipe this screen up to unlock it.
» Screen o and on: Press the Power button to turn the screen o and
on.
» Screen lock: To unlock the main lock screen, swipe up from the bottom
of the screen. To apply security to the lock screen (recommended), see
Screen lock.
» Notifications: Double-tap a notification to open it.
Tip: To prevent notifications from appearing in the lock screen, swipe
up > Settings > Apps & notifications > Notifications >
Notifications on lock screen > Don’t show any notifications.
» Lock screen message: To add a message to your lock screen, such as
your name in case your phone gets lost, swipe up > Settings >
Display >Advanced > Lock screen > Add text on lock screen.
» Screen timeout: To change your timeout (screen locks automatically),
swipe up > Settings > Display > Advanced > Screen timeout.
Quick settings
For quick access to Wi-Fi, Bluetooth, Airplane mode, brightness, and
other settings, swipe the status bar or lock screen down. Swipe down
again for more settings. Tap an icon to turn features on or o. Touch and
hold an icon to see more options. For even more settings, tap .
Tap to rearrange your settings and add or remove settings.
Add a lock screen message for
anyone who finds your phone.
Swipe up to unlock
your screen.

Learn the basics
Quick Settings screen that shows options, such as Wi-Fi, Bluetooth, Airplane mode, Location and more. Customizable.
Speak
Google Voice™
Use Google voice commands to tell your phone what you want.
» Use voice to make a call: Tap on the home screen. Then say “Call”
and then a contact name or number. Or, say “Send text.”
Tip: If a contact has more than one number, you can say which number
to call (for example, “Call Joe Black Mobile”).
» Search by voice: Tap on the home screen to search by voice.
Note: To wake up your phone by saying “Hey Google,” see The Google
Assistant™.
Voice to text
On a keyboard, tap , then speak your message or search text. You can
also speak punctuation.
The Google Assistant™
Note: This feature may not be available in all languages.
To start the Google Assistant:
» Tap Assistant from your list of apps.
» Swipe up from the bottom corner of the screen, then speak or type a
command.
Note: You can also say “Hey Google” or “Ok Google” to start the Google
Assistant. To turn this feature on, swipe up > Settings > Google >
Settings for Google apps > Search, Assistant & Voice > Voice > Voice
Match.
Tip: Start your day with an Alarm Routine. Hear a morning report,
including weather and calendar events. Turn this on in the Clock app. For
more tips, visit https://support.google.com/assistant.
Turn Wi-Fi on/off.
See all phone settings.
Set screen brightness.
Tap an icon to turn it on/off.
Touch and hold to see more
options.
Flashlight Auto-rotate
Airplane mode
Hotspot Do Not Disturb
Mobile data
Wi-Fi Bluetooth
Battery Saver

Learn the basics
Gestures
Explore special gestures designed to save you time and make your day
easier.
Find it: Swipe up > Settings > System > Gestures
Note: Your phone may not have all features.
» Swipe fingerprint for notifications: Swipe down on the fingerprint
sensor to check your notifications.
» Double press power key: Press the Power button twice to launch
Google Assistant or the main camera.
» System navigation: Navigate using either gestures or buttons at the
bottom of the screen. For more, see System navigation.
» Prevent ringing: Press the Power and Volume Up buttons at the same
time to switch incoming calls to vibrate or mute.
» Power menu: Press and hold the Power button to turn o or restart
your phone, make an emergency call, select a payment method, and
see connected devices quickly.
» Three finger screenshot: Touch and hold the screen with three fingers
to take a screenshot.
» Fast flashlight: Turn the flashlight on/o with two chopping motions.
» Quick capture: Twist your wrist twice to open the camera.
» Swipe to split: See apps in split screen by swiping back and forth.
Note: See more gestures in Moto.
Direct Share
In some apps, you can share something directly to a contact, app, or
conversation.
Google Direct Share screen. Tap a contact to share an item. Swipe up to get more options.
Select the share option (usually by tapping ) within an app, then
choose an app or contact to share information.
To share files using Bluetooth or Nearby Share, see Connect, share &
sync.
Picture-in-Picture
If you’re watching a video, on a video call, or using navigation, and you
change screens, your video continues to play in a small window on your
screen.
» Tap twice to return to it.
Gmail
Messages
Send with Files Rate & Tag in Print Duo
Search image Save to Drive Bluetooth
Chat Nearby Share Add to Maps
Swipe up for more
share options.
Tap an app to
share information.

Learn the basics
» Tap the to close it.
» Swipe up from the bottom of the screen to put the video in a small
window.
» Drag the video around your screen.
Note: Not all apps support this feature.
Picture-in-Picture mode. Tap the video to open it on your screen.
29
January
29
Fri
10 AM
5 PM
4 PM
3 PM
2 PM
1 PM
12 PM
11 AM
Weekly Project Meeting
Start hangout with Alexis
https://plua.Google.com/hangouts
Pick up snacks for the party
Tap the video twice to return
to it.

Personalize your phone
Personalize your phone
»Redecorate your home screen
»Add another user
»Discover Moto
»Digital wellbeing & parental controls
Redecorate your home screen
Customize your home screen the way you want.
Home screen showing customize options. Touch and hold the home screen to add a widget. Tap an app to open it. Touch and hold it to move or remove it.
» Change your wallpaper: Touch and hold an empty spot on the home
screen, then tap Wallpapers.
» Add a home screen page: Drag an app to the right side of the home
screen until a new page appears. You can add multiple pages.
» Adjust display settings: Adjust brightness, font size, and screen saver.
Swipe up > Settings > Display.
» Switch to dark theme: Change your display to use dark theme, which
saves battery and can be easier on your eyes. Swipe up >
Settings > Display > Dark theme.
Tip: Tap Schedule to set when you want Dark theme to display.
» Change your style: Change your font and icon style. Touch and hold an
empty spot and tap Styles.
» Rotate: In many apps, the touchscreen switches from portrait to
landscape when you rotate your phone. To turn this on or o, swipe up
> Settings > Display > Advanced > Auto-rotate screen.
Note: To see more home screen settings, touch and hold an empty spot
and tap Home settings.
Say “Hey Google”
Drag shortcuts on top of
each other to make a folder.
Tap a shortcut to open.
Touch and hold to move or delete.
Touch and hold an empty
spot to change wallpaper.

Personalize your phone
Choose apps & widgets
» Add apps to the home screen: Swipe up , touch and hold an app,
then drag it to one of your home screen pages.
» Download new apps: Tap Play Store. For more on apps, see App
safety.
» Group apps together: Drag one app onto another. Do it again to add
more apps to the folder. To name the folder, tap it and enter a name
below the apps.
Tip: To group apps in the app tray, swipe up > Menu > Create
folder. Type a name for the folder, then tap the apps to add to the
folder. When finished, tap Done.
» See app options: Touch and hold an app. If the app has quick options
(shortcuts), you’ll see a list.
» Add widgets: Touch and hold an empty spot on the home screen, tap
Widgets, touch and hold a widget, then drag it to your home screen.
» Resize widgets: You can resize some widgets—touch and hold a
widget until you feel a vibration, then release. Drag the white circles at
the edges to resize.
» Move or delete widgets and apps: Touch and hold a widget or app
and drag it to another spot, another page, or to Remove.
Note: Removing an app from your home screen doesn’t uninstall the
app from your phone.
Customize sounds & appearance
Customize your phone’s sounds and display settings:
» Listen with Audio eects: Enhance your phone’s sound. For more, see
Play.
» Set ringtone and notifications: Swipe up > Settings > Sound &
vibration.
Tip: Set notification sounds for individual apps within the app’s
settings.
» Night Light: Set your screen to turn slightly amber colored at night.
Swipe up > Settings > Display > Night Light.
» Add vibrate for calls: To make your phone vibrate, swipe up >
Settings > Sound & vibration and tap Vibrate for calls.
» Set a ringtone for a contact: Swipe up > Contacts, tap the
contact, then tap Menu > Set ringtone.
» Change language: Swipe up > Settings > System > Languages
& input > Languages.
» Adjust font size: Swipe up > Settings > Display > Advanced >
Font size.