Motorola moto g 5G PLUS User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 12
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 28
Adjust volumes 28
Frequently used tools 31
Turn flashlight on and off 31
Take screenshots 31
Control phone with your voice 32
Get directions to a location 33
Use clock and weather widget 34
Manage time spent on your phone 36
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
Personalize your phone 43
Home screen 43
Change wallpaper 43
Moto G5G Plus iii

Customize your Favorites tray 43
Add widgets, shortcuts, or folders 44
Remove widgets, shortcuts, or folders 46
Remake your home screen with launchers 46
Lock screen 48
Use a screen saver 48
Sounds 49
Set ringtones 49
Enhance sound 50
Avoid interruptions with Do Not Disturb 51
Stop phone from speaking 55
Other sound settings 56
Silence “Hello Moto” during power up 56
Turn off charging sounds 56
Apps 57
About your apps 57
View two apps on screen 62
View notifications 63
About Moto experiences 64
Enhance your gaming 65
Manage your apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 72
Search and browse 74
Search the web 74
Search your phone 76
Browse websites 77
Text messaging 79
About text and multimedia messages 79
Read, send, manage text messages 79
Add attachments 82
Save attachments from text message 82
Turn group messaging on or off 83
Change default messaging app 83
Control notifications for text messages 83
Change text message reply to incoming calls 84
Get text messages on your computer 84
Email 86
Read, send, manage emails 86
View email attachments 87
Moto G5G Plus iv

Preview inboxes from home screen 88
Add email signature 88
Control email notifications 88
Calendar app 90
About the calendar 90
Find calendar events 90
Create and manage events 91
Control notifications for calendar events 91
Clock app 93
Set alarms 93
Use timer or stopwatch 93
Set date and time 94
Photos app 96
Share photos and videos 96
Upload photos and videos 96
Calls, contacts, voicemail 98
Phone calls 98
Answer calls 98
Make calls 99
During a call 100
Make video calls 102
Make conference calls 102
Block calls and texts 102
Turn call waiting on and off 104
View and delete call history 105
Make emergency call from locked phone 106
Contacts 107
Add contacts 107
Edit or delete contacts 108
Star your favorite contacts 109
Sort contacts 109
Share contacts 110
Voicemail 112
Use voicemail 112
Send all calls from contact to voicemail 113
Music 114
Listen to radio 114
Listen to music 115
Transfer music files 116
Connect a MIDI device 117
Moto G5G Plus v

Battery 118
Charge phone 118
Extend battery life 118
Use Battery Saver mode 119
Show battery percentage in status bar 120
Storage 121
About storage options 121
Manage phone storage 121
Manage SD card 122
Find downloaded files 123
Recover recently deleted files 124
Upload music to cloud 124
Upload photos and videos 125
Scan documents and make copies 125
Network and internet 127
Connect to Wi‑Fi networks 127
Use Airplane mode 128
Control data usage 129
Share your internet connection 130
Connect to VPNs 133
Connected devices 134
Connect with Bluetooth™ 134
Connect with Wi-Fi Direct 136
Tap & pay with NFC 136
Share or receive with NFC 137
Cast screen or media to TV 138
Share files and links with nearby Android phones 139
Transfer files between phone and computer (USB) 141
Print from your phone 142
About wireless sharing 143
Other settings 147
Apps & notifications 147
Change app settings 147
Choose how apps notify you 148
Display 151
Adjust screen brightness 151
Adjust screen colors at night 151
Use Dark theme 151
Show apps full screen 152
See Peek Display notifications 152
Change screen timeout 154
Moto G5G Plus vi

Stop automatic rotation 154
Choose color mode 155
Adjust display refresh rate 155
Change font and display size 155
Set lock screen preferences 156
Adjust screenshot settings 157
Location 158
Use location services 158
Security 160
About security 160
Protect against harmful apps 161
Be ready to find a lost phone 161
Lock and unlock phone 162
Set screen lock 162
Adjust lock options 163
Unlock with trusted devices 164
Unlock with your face 165
Unlock at trusted places 166
Keep phone unlocked while it's on you 167
Use fingerprint security 167
Pin your screen 170
Lock SIM card 170
Accounts 172
Add or remove accounts 172
Change name & info in your Google account 173
Sync apps with your Google account 173
Control what info Google collects 174
Accessibility 176
Visual assistance 176
Hearing assistance 178
Dexterity assistance 179
Use accessibility shortcuts 180
System 182
Languages & input 182
Customize the keyboard 182
Use multiple languages 183
Open apps faster with Adaptive performance 184
Gestures 185
Set Power button gesture 185
Change System navigation 185
Turn flashlight on and off 185
Moto G5G Plus vii

Twist phone to open camera 186
Back up phone 186
Users and guests 188
Share your phone 188
Add, modify, remove users 189
Add or delete guest 190
About phone 191
Record your IMEI number 191
Find legal and product information 191
Fix a problem 192
Hardware issues 192
Phone is slow or unstable 192
Phone feels warm or hot 192
Phone won't turn on 193
Phone restarts or crashes 193
Screen is frozen or won't respond 194
Screen displays wrong colors 195
SD card problems 195
Call and SIM issues 198
Problems making/receiving calls 198
Problems during calls 199
Battery issues 202
Charging problems 202
Battery drains too fast 202
Bluetooth, Wi-Fi, USB issues 204
Bluetooth problems 204
Wi-Fi problems 206
Can't transfer files or connect to computer 207
Account and sign-in issues 209
Forgot unlock code 209
Can't sign in to Google 209
Account sync issues 209
App issues 211
App or widget problems 211
Camera problems 212
Messaging problems 213
Gmail problems 215
Play Store problems 215
Maintenance procedures 216
Update Android software 216
Moto G5G Plus viii

Reset Wi-Fi, cellular data, and Bluetooth 216
Reset phone 217
Get more help 218
Moto G5G Plus ix

About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Google Assistant button (Only some versions of this phone, sold in certain countries, support this
feature.)
3. Ultra-wide camera (To learn more, read help in Camera app.)
4. Standard camera (quad pixel)
5. Proximity sensor
6. Microphone
7. Earpiece
8. Volume up/down button
9. Power button and fingerprint sensor
Set up phone 1