MTS Systems Evolve User manual

®
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© 2009 MTS Allstream Inc., all rights reserved. Copying or reproducing of this document
is strictly prohibited without the express permission of MTS Allstream Inc.
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Evolve®Prepaid Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Tracking Your Account Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Keeping Your Account Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting and Applying Prepaid Airtime . . . . . . . . . . . . . . . . . . . . . 5
Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Debit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Applying Prepaid Airtime Voucher . . . . . . . . . . . . . . . . . . . . . 7
Prepaid Airtime Vouchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Airtime Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Logging in to My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . 9
Navigating My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Topping Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Adding Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Updating Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . 12
Forgetting Your My Evolve Account Password . . . . . . . . . . . . . . 13
Airtime Vouchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Prepaid Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Your Phone Across Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Managing Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table of Contents
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Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
#TALK Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Prepaid Cellular Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Text Messaging Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mobile Web Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Get Stuff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Media Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Emergency Services E911 Service . . . . . . . . . . . . . . . . . . . . . . . . 24
Message Relay Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cell phone pafety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Texting During an Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Free Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Conference Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Terms of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Table of Contents
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With Evolve Prepaid Cellular you are in control! You pick your plan,
your features, and how you manage your account, whether over the
phone or over the Internet.
With Evolve there’s:
• No contracts
• No credit checks
• No monthly bills
For specific details about your phone, please refer to your handset
manufacturer’s guide.
Getting Started is Easy
1. Attach your battery and charge your phone for 24 hours.
2. Activate your new phone by calling 1 800 806-5819 from any
phone, other than your Evolve Prepaid Cellular phone. Make sure
to have a pen and paper ready.
3. One of our customer care representatives will assist you in
programming your phone and will activate it.
4. If you are a new customer to Evolve Prepaid Cellular, you may
receive an activation airtime credit. This credit is for new
accounts only, and will be applied at the time of activation.
5. You are now ready to go.
Note: Activation and programming of your phone is free through a call to
1-800-806-5819. If you would rather activate your phone in person, please
contact one of our wireless dealers. Activation and programming at a dealer
location is subject to a dealer activation charge (approximately $25).
Evolve Prepaid Cellular
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Tracking Your Account Balance
Check your balance, expiration date and rate plan at any time by:
• dialing #TALK (#8255) from your cell phone
• calling 1 888 283-1873 from a landline phone
• visiting mts.ca/myevolve account
Keeping Your Account Active
To ensure that you don’t lose your minutes, it is important to check
your account balance often, and to add airtime to your account
before your balance expires. The expiry date on your account will
be updated each time you top-up, and will apply to your
outstanding balance.
If your account remains at a $0 balance for 180 consecutive days,
your service will be disconnected. In the event that you want to
reactivate, you will need to visit an MTS Connect store or MTS
Dealer. A reconnection charge may be applied and a new cell phone
number will be assigned. When your balance reaches $0 and you
are on a call, the call will end and your phone service will be
inactive until you add airtime to your account.
Your Account
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My Evolve Account
My Evolve Account is a free online service that allows you to manage
your Evolve Prepaid account over the Internet. With this service
you’ll be able to:
• top up your Prepaid account using a
– credit card
– debit card
– airtime voucher/virtual PIN
• change your rate plan (after topping up your account)
• activate features
• update personal information
My Evolve Account is all about making your life easier. You can
manage your account while looking at email, checking your bank
balance, or sending your friend an instant message.
For more information on how to use My Evolve Account, please turn
to page 9 for details.
Getting and Applying Prepaid Airtime
Credit Card
Using either a Visa or a MasterCard, you can conveniently add
airtime to your account anytime and anywhere.
From your Evolve prepaid cell phone or home phone:
• call #TIME (#8463) from your cell phone or 1 877 629-8646
from a landline phone
• enter your credit card number and expiry date
• the airtime amount that you select is instantly and automati-
cally added to your Prepaid account
• your transaction number will be announced at the end of the
process (please keep a copy for your records)
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Over the Internet using My Evolve account:
• log into My Evolve Account at mts.ca/myevolveaccount
• select the Top Up Account (left hand side of the screen)
• select Credit Card from the list of payment options
• select the amount of money you want to add to your account
• enter your credit card information
• airtime will automatically be added to your Prepaid account
• an email confirmation of your credit card transaction will
be sent to the email address you provided during your
registration for My Evolve Account
• please remember to keep a copy of the email confirmation for
your records
For more information on how to use My Evolve Account, please
turn to page 9 for details.
Debit Card
Customers who have registered for My Evolve Account will have the
option of using their debit cards to top up their Evolve Prepaid
accounts. The service is managed by Interac®Online.
The Interac Online service is a payment option that works directly
with your online bank account. When you’re ready to top up, select
the Interac Online payment option under Top Up Account. You will
then be redirected to the secure Interac Online page. Simply select
your financial institution and follow the steps to complete your
purchase. Once your transaction is approved, you will be redirected
back to the My Evolve Account website with a unique transaction
code. An email confirmation of your debit card transaction will be
sent to the email address you provided during your registration for
My Evolve Account. Please remember to keep a copy of the email
confirmation for your records.
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Please note that you can pay online using your debit card as long as
your financial institution is a participating member of the Interac
Online service. For a list of participating financial institutions and
for more information about Interac Online please visit
www.interac.ca
For more information on how to use My Evolve Account, please turn
to page 9 for details.
Applying a Prepaid Airtime Voucher
From your Evolve prepaid cell phone or home phone:
• call #ADD (#233) or #TALK (#8255) from your cell phone
– follow the prompts to enter the PIN found on the voucher
• call 1 888 283-1873 from a landline phone
– follow the prompts to enter the PIN found on the voucher
Using the Internet using My Evolve Account:
• log into My Evolve Account at mts.ca/myevolveaccount
• select the Top Up Account (left hand side of the screen)
• select Prepaid Voucher from the list of payment options
• enter your 14-digit PIN
• airtime will automatically to added to your Prepaid account
For more information on how to use My Evolve Account, please turn
to page 9 for details.
Prepaid Airtime Vouchers
Prepaid airtime vouchers are available from:
• MTS Connect stores and select MTS Dealers
• CIBC automatic bank machines
• convenience stores such as 7-Eleven and Mac’s
• gas stations such as Petro-Canada and Shell
• other outlets including Best Buy, Future Shop, Canada Post
outlets, Shoppers Drug Mart, London Drugs and Wal-Mart
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Airtime Charges
With Prepaid Cellular service, the calling period begins when you
press the (SND) key and ends when you press the (END) key. You
are not charged for airtime if the called party does not answer or if
the line is busy. However, calls picked up by Voice Mail service, an
answering machine, or a recorded announcement are subject to
airtime charges. When making a local call you only need to dial 7
digits, the area code (204) does not need to be dialed. When
making a long distance call you need to dial 1 + the area code + the
7-digit phone number.
Calls to the following phone numbers are free:
• 911 (Emergency)
• 611 (225-5687) or 1 800 806-5819 – MTS Mobility Customer
Service
• #TALK (#8255)
• #ADD (#233)
• #TIME (#8463)
The following numbers or types of phone calls cannot be reached
with Prepaid Cellular service:
• 1 600 • Operator
• 1 900 • collect calling
• 1 976 • Calling Cards
• 1+ (area code) + 555-1212 • roamer access numbers
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Using My Evolve Account
My Evolve Account is all about making your life easier. We kept
things simple to provide you with the best customer experience
possible.
Logging In To My Evolve Account
To get started, you are going to have to get acquainted with
www.mts.ca/myevolveaccount. This is the website where you will
log in to your online Prepaid account.
Upon your first visit, you will be asked to enter your 10-digit phone
number (starting with 204), and your My Evolve Account password.
Your initial password is a temporary password, and will be provided
for you. Please call #TALK from your Evolve Prepaid cell phone or
1 888 283-1873 from your home phone to retrieve your temporary
password.
How to retrieve your password:
• Press 4to access add/delete features
• Press 5to add My Evolve Account
• Make sure to write down your temporary password
Please note that the temporary password generated from the #TALK menu is
case sensitive, and must be entered using lower case letters.
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When you first sign in to My Evolve Account, you will be asked to
change your password, provide a security question so that we can
authenticate your identity in the event that you forget your
password, and an email address. We will need your email address so
that we can send you payment confirmations, inform you of
changes to the Evolve service, and to provide you with access to the
latest and greatest Evolve promotions.
Navigating My Evolve Account
Moving around within My
Evolve Account is governed
by the navigation pane on
the left-hand side of the
screen.
Through the navigation
pane you will have access
to everything that My
Evolve Account has to
offer; from topping up
your account to modifying
your personal information.
If at any point in time you are having difficulties with My Evolve
Account, please reference the “Help” section circled above.
Topping Up
My Evolve Account allows you to top up your account using a credit
card, debit card, or prepaid airtime voucher. To get started, simply
click on the Top Up link from the navigation pane on the left-hand
side of the screen and select your method of top up. To complete
your transaction, simply follow the prompts on the screen. If you
are having trouble, please click on the Help link.
Name: Morty D. Bison
Contact Number: 204 123-4567
Email Address: [email protected]
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Adding Calling Features
My Evolve Account also allows you to add calling features to your
Evolve prepaid account. You have the choice of activating the
following wireless features:
• Text Messaging
(free to activate)
• Mobile Web
($2.00 to activate)
• Call Display
(free to activate)
• Voicemail
(free to activate)
Please review the Features
sections of this guide for
more information on
these wireless features.
To add features to your account, simply click on the Add Features
link on the navigation pane or the Add Features button at the
bottom of the Account Summary page.
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Once you are inside Add
Features, My Evolve Account
will display all of the features
that are currently on your
account, as well as any other
features that are currently
available to you. The screen
will look something like this:
If you are interested in adding a calling feature (e.g. voicemail),
simply click Activate. Any subsequent charges related to activating
the feature will be brought to your attention before the transaction
is finalized, and you can cancel the transaction at that time if you
so desire. For more information on our Evolve calling features,
please visit pages 20-29.
In the event that you want to remove a calling feature from your
account, you must do this using the #Talk menu.
Updating Personal Information
It is important to change
your personal information
periodically to ensure that
your information remains
safe. To update your personal
information, please click on
the Personal Information link
in the navigation pane or on
the Change Info button at the
top of the Account Summary
page.
Once you are inside the Personal Information portion of the site,
you will be presented with the following options:
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You will be able to change
your password, your security
question (designed to help
you retrieve your password
in the event that you forget
it), and your email address
(to which we send payment
confirmations). To ensure
that your personal
information stays safe, it is
very important to change
your security question and
password regularly.
Please make sure to log out when you are finished using My Evolve
Account to ensure that your information cannot be viewed by
others.
Forgetting Your My Evolve Account Password
In the event that you are unable to remember your security code
when trying to reset your My Evolve Account password, please note
that you are able to reset your password through the #Talk menu.
• Call #Talk
• Press 6
• Make sure to write down your new password
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Airtime Vouchers
Airtime Vouchers
Evolve airtime is available in three convenient denominations and
each has its own expiry date.
With a variety of rate plans available, you choose the Evolve Prepaid
Plan that meets your calling needs.
Please visit mts.ca/evolve for current prepaid plan rates.
Prepaid Plans
All rates are per minute. Rates subject to change without notice. Anytime 60 is only available when adding a $60 airtime voucher.
Rate Plan Daytime Evenings Weekends
Canadian
Long Distance
(calls originating
in Manitoba)
U.S. Long
Distance
(calls originating
in Manitoba)
Anytime 15/30 36¢ 36¢ 50¢
Anytime 60 25¢ 25¢ 50¢
Evenings &
Weekends
38¢
(8am – 8pm)
2¢
(8pm – 8am)
2¢
(Fri 8pm – Mon 8am)
38¢ 50¢
Daytime
(Monday – Sunday)
25¢
(10am – 3pm)
35¢
(3pm – 10am)
25¢
(10 am – 3pm)
35¢
(3pm – 10am)
50¢
Denominations Expiry Dates
$15 30 days
$30 60 days
$60 90 days
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You can use your Evolve cell phone in most major Canadian centers
(certain prepaid handsets may not receive cellular service in Alberta
and British Columbia).
Please visit mts.ca/evolve for current prepaid plan rates.
• Canadian long distance calls originating outside of Manitoba are
25¢ a minute (long distance and airtime)
• U.S. long distance calls originating outside of Manitoba are 50¢ a
minute (long distance and airtime)
All rates are per minute rates. Rates subject to change without notice. Anytime 60 is only available when adding a $60 airtime voucher.
Using Your Phone
Across Canada
Rate Plan Daytime Evenings Weekends
Canadian Long
Distance
(calls originating
out of Manitoba)
U.S. Long
Distance
(calls originating
out of Manitoba*)
Anytime 15/30 36¢
25¢ 50¢
Anytime 60 25¢
Evenings &
Weekends
38¢
(8am – 8pm)
15¢
(8pm – 8am)
15¢
(Fri 8pm –
Mon 8am)
Daytime
(Monday – Sunday)
25¢
(10am – 3pm)
35¢
(3pm – 10am)
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Placing Calls
When using your phone in another province and making a local
call, you only need to dial the 10-digit phone number, or in other
words, the area code + the 7-digit phone number. If 1 is dialed
before the 10-digit number, long distance charges will apply. When
making a long distance call, you need to dial 1 + the area code +
the 7-digit phone number.
Here is what you are charged when placing calls while in another
Canadian province:
• When placing local calls, only your regular per minute airtime
rate applies
e.g. If you visit Calgary and place a call to your friend in
Calgary you will only be charged airtime
• When placing calls to Canadian destinations airtime plus 25¢
per minute for long distance apply
e.g. If you visit Calgary and place a call to your friend in
Manitoba you will be charged airtime plus 25¢ per minute for
long distance
• When placing calls to U.S. destinations airtime plus 50¢ per
minute for long distance apply
e.g. If you visit Calgary and place a call to your friend in
Miami, Florida, you will be charged airtime plus 50¢ per
minute for long distance
Receiving Calls
All calls received while in another Canadian province are charged
airtime plus 25¢ per minute for long distance.
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International Calling
While in another Canadian province, all calls placed to international
destinations are charged a flat rate of $3 per minute for airtime.
There are no additional per minute long distance charges.
At this time, Evolve cellular service is not available when
traveling in the U.S.
Managing Your Account
Managing your account while in another province is easy. The
following calls are free from anywhere in Canada:
• 1 888 283-1873 to add airtime or make account changes
• 1 877 629-8646 to add airtime using a credit card
• 1 800 806-5819 for customer service
Calls cannot be made from your Evolve phone to #TALK, #ADD or
#TIME while in another province.
You can also access your Voice Mail from another province by
calling your 11-digit cellular number (dial 1 + 204 + your 7-digit
phone number). Airtime plus long distance apply when retrieving
Voice Mail while outside of Manitoba.
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Coverage
LEGEND
Manitoba
Visit mts.ca/evolve for the most current list of where you can use
your Evolve phone in Canada outside of Manitoba.
EVDO & 1x Digital coverage
51X Digital coverage
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