
Services & Warranty
Multi-Tech’s comprehensive Support
Services programs offer a full array of
options to suit your specific needs. These
services are aimed at protecting your
investment, extending the life of your
solution or product, and reducing total
cost of ownership. Our seasoned technical
experts, with an average tenure of more
than 10 years, can walk you through smooth
installations, troubleshoot issues and help
you with configurations. Products include a
2-year warranty that can be extended up to
5 years via Multi-Tech’s Extended Warranty
program, which offers the convenience of
Overnight Service* for optimal uptime.
Extended Warranty & Overnight
Services
To give you peace-of-mind and protect your
investment, our Extended Warranty Service
Plans ensure your Multi-Tech products are
covered for 1, 2, or 3 years beyond the
manufacturer’s warranty with an optional
Overnight Service plan*.
Installation Support
Multi-Tech’s Installation Support Service
delivers priority service with the ability to
work one-on-one with an experienced
Multi-Tech technical support engineer, to
guide you through the installation process
for our products.
Technical Support Services
At Multi-Tech, we’re committed to
providing you personalized attention and
quality service while providing you a quick
response to your product support needs.
We have several options of support for you
to choose from.
For additional information on Support
Services as well as other service
offerings, please contact your Multi-Tech
representative or visit
www.multitech.com/support.go.
* Overnight replacement service is currently
available for U.S. customers.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Tel: 763-785-3500
Toll-Free: 800-328-9717
www.multitech.com
EMEA Headquarters
Multi-Tech Systems (EMEA)
Unit 1, Thames Court
2 Richfield Avenue
Reading, Berkshire RG1 8EQ
United Kingdom
Tel: +(44) 118 959 7774
Services & Warranty
Multi-Tech’s comprehensive Support
Services programs offer a full array of
options to suit your specific needs. These
services are aimed at protecting your
investment, extending the life of your
solution or product, and reducing total
cost of ownership. Our seasoned technical
experts, with an average tenure of more
than 10 years, can walk you through smooth
installations, troubleshoot issues and help
you with configurations. Products include a
2-year warranty that can be extended up to
5 years via Multi-Tech’s Extended Warranty
program, which offers the convenience of
Overnight Service* for optimal uptime.
Extended Warranty & Overnight
Services
To give you peace-of-mind and protect your
investment, our Extended Warranty Service
Plans ensure your Multi-Tech products are
covered for 1, 2, or 3 years beyond the
manufacturer’s warranty with an optional
Overnight Service plan*.
Installation Support
Multi-Tech’s Installation Support Service
delivers priority service with the ability to
work one-on-one with an experienced
Multi-Tech technical support engineer, to
guide you through the installation process
for our products.
Technical Support Services
At Multi-Tech, we’re committed to
providing you personalized attention and
quality service while providing you a quick
response to your product support needs.
We have several options of support for you
to choose from.
For additional information on Support
Services as well as other service
offerings, please contact your Multi-Tech
representative or visit
www.multitech.com/support.go.
* Overnight replacement service is currently
available for U.S. customers.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Tel: 763-785-3500
Toll-Free: 800-328-9717
www.multitech.com
EMEA Headquarters
Multi-Tech Systems (EMEA)
Unit 1, Thames Court
2 Richfield Avenue
Reading, Berkshire RG1 8EQ
United Kingdom
Tel: +(44) 118 959 7774
Highlights
M2M Focused Software Features
·Remote device management simplifies and
scales the management of geographically
dispersed devices. Monitor, upgrade and
configure devices from a single location
resulting in lower total cost of ownership
and increased operational efficiency.
·Persistent connectivity options that
automatically manage the cellular
connection so the connection is available
when it’s needed most
·DDNS support for inbound connectivity
·Flexible Serial-to-IP configurations with
client and server modes to support any
communication architecture
·Flexible GPS configuration allows GPS data
to be sent serially or via TCP/UDP protocols
in client or server modes
·API (RESTful JSON over HTTPs) for
managing all configurations and features
of the device enabling integration into
external applications
·Bridges serial Modbus traffic to Modbus
TCP with support for client and server
modes
Ordering Information
GSM Products
Product Description Bundle Available Available Build Options Region
MTR-H5-Bxx HSPA+ Cellular Router Yes* B07, B08, B09, B10 Global
MTR-H6-Bxx HSPA Cellular Router Yes* B16, B18, B19 Regional
MTR-G3-Bxx GPRS Cellular Router Yes* B16 Regional
* Bundles include the following.
Ordering Codes
-US Includes US style power supply, antenna(s), and Ethernet cables
-EU Includes Euro style power supply, antenna(s), and Ethernet cables
-GB Includes UK style power supply, antenna(s), and Ethernet cables
CDMA Products
Product Description Bundle Available Available Build Options Region
MTR-EV3-Bxx-Nx** EV-DO Cellular Router Yes* B07, B08, B09, B10 US
MTR-C2-Bxx-Nx** 1xRTT Cellular Router Yes* B16, B17 US
* Bundles include the following.
Bundle Ordering Codes
-US Includes US style power supply, antenna(s), and Ethernet cables
** Nx signifies the specific Carrier that the product is approved for.
Carrier Ordering Codes
-N2 For Sprint Networks
-N3 For Verizon Wireless Networks
-N16 For Aeris Communications Networks
1 Ethernet Port RS-232 Serial Wi-Fi/Bluetooth GPS Diversity
B07 X X X
B08 X X X X
B09 X X X X
B10 X X X X X
B16 X X
B17 X X X
B18 X X X
B19 X X X X
Use ordering codes for specific build options. Go to www.multitech.com for detailed product model
numbers.