MVG NeptuLink 5G Pro User manual

5G Pro
USER MANUAL IMANUEL UTILISATEUR IUM.102.4.22.BES.A

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EN EN
Contents
TECHNICAL FEATURES 03
ASSEMBLY 04
• Pack contents 04
• Description of the terminal 04
• Accessories 04
PREREQUISITES 05
•Required SIM configuration 05
GETTING START 05
• Configuring the terminal 05
TROUBLESHOOTING AND FAQ 08
APPENDIX 09
• Configuring your computer for DHCP 09
CONTACTING TECHNICAL SUPPORT 10
COMPLIANCE DECLARATION /
DÉCLARATION DE CONFORMITÉ 10
• FCC Statement 10
• IC Statement 10
• CE Compliance 11

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Technical features
TRANSMITTER - RECEIVER
Frequency bands
•LTE 4G with MIMO diversity:
B1(2100), B2(1900), B3(1800), B4(1700), B5(850), B7(2600), B8(900),
B12(700), B13(700), B14(700), B17(700), B18(850), B19(850), B20(800),
B25(1900), B26(850), B28(700), B29(700), B32(1500), B34(2000),
B38(2600), B39(1900), B40(2300), B41(2500), B42(3500), B48(3500),
B66(1700), B71(600)
•LTE 5G with MIMO diversity:
n1(2100), n2(1900), n3(1800), n5(850), n28(700), n41(2500), n66(1700),
n71(600), n77(3700), n78(3500), n79(4700)
Distance from transmitter Up to 20 NM
Antenna gain 2 dBi (± 1dB)
System weight 3.7 Kg
System dimensions 750 x 225 x 83 mm
SIM type Nano SIM
POWER SUPPLY FEATURES
Power supply PoE 802.3af
AMBIENT CONDITIONS
Operating temperature -20°C to +55°C
Storage temperature -40°C to +85°C
IP protection IP66
INTERFACES
Data transmission RJ45 Gigabit Ethernet port
PIN code and APN configuration Via Web browser

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Assembly
Pack contents
The pack contains the following items:
•5G terminal
•Mechanical assembly kit
•Ferrite
•Installation and usage guide
If any of these items is incorrect, missing or
damaged, please contact your local retailer or
MVG Industries.
Description of the terminal
•For best performance, the system must be
placed vertically (vent at bottom).
•SIM card access and Ethernet cable
connection use toolless cap.
•The Ethernet cable should have a diameter
from 5mm to 7mm.
•Factory Reset can be realized by pressing
the push button between 5 to 10 seconds
continuously.
Accessories
A large choice of mounting solutions is
available, please contact your local retailer or
MVG Industries to have the one adapted to
your configuration.
Avoid any contact of thread lock
or Tef-Gel on the radome of the device.
EMI Suppressor Ferrite must be
installed on Ethernet cable,
at the output of the device.
(1 ferrite No. 74271112 from Würth
Elektronik).
Reset button
SIM card slot
Ethernet connector
Vent

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Prerequisites
Ensure that you have the following items
ready before installing your terminal:
•Active Internet access from a telephone
service provider (5G/4G data package).
•Configuration settings for the SIM card - see
below.
•Computer configured for DHCP (Dynamic
Host Configuration Protocol, see appendix).
Ensure that you check the network coverage
and compare the available offers from different
service providers.
Stay at least 20cm away from the terminal
when it is switched on.
Required SIM configuration
Depending on how your SIM card(s) are
configured, you will need one or more
configuration settings to connect your
terminal to the Internet:
•APN setting (Access Point Name).
•PIN code (Personal Identification Number).
Your telephone service provider should have
given you all the necessary information to
enable you to connect to the Internet. Please
contact your service provider if you cannot find
this information.
It is highly recommended to configure the
terminal before inserting your SIM card.
Getting start
It is highly recommended to Configure the
terminal before installing it on its mounting.
Your terminal can be configured in nine steps:
➊Switch on the terminal
➋PC using Ethernet cable
➌Configure the terminal - See below
➍Switch off the terminal
➎Insert the SIM card
➏Switch on the terminal
➐Check connection to Internet
➑Switch off the terminal
➒Install the terminal on its mounting.
Configuring the terminal
Follow the instructions below to configure and
test the 5G/4G connectivity.
➊Switch your computer on if it is off
➋Type the URL http://192.168.1.1 or
http://neptulinkv3.lan into the address field
of a browser such as Safari, Google Chrome
or Mozilla Firefox.
Your computer must be configured
for DHCP. For instructions
on DHCP configuration, please refer
to your computer documentation
or see the Appendix
"Configuring your computer for DHCP".
The terminal will automatically assign
an IP address to your computer.

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➌The following login window will appear:
Type in root as the username and Admin29 as
the password.
Click the login button to proceed to the
terminal’s administration interface.
You shall be redirected to the overview page:
To configure your device, go to the
Network > Interfaces menu
There you can enter the PIN code of your SIM
if needed and the APN used by your Service
Provider (most of the operator work with a
blank APN, in case of trouble contact your
provider).
The status overview displays useful
information:
•The Firmware version running the device
•The IMEI of your modem
• The Serial number of the device

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At the end of your configuration, click on the
green button “Save” and in the Interfaces page
click again on the blue button “Save & Apply”.
For any other configuration,
please consult the OpenWRT documentation
https://openwrt.org/docs/start

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EN
Troubleshooting and FAQ
Should you experience any problems with your terminal, please use the table below to find a
solution. If you can’t find the right solution, please contact our Technical Support team or your
retailer.
PROBLEM DESCRIPTION POSSIBLE CAUSE POSSIBLE SOLUTION
Poor reception quality
You are too far away from any of your
service provider’s mobile network base
stations to receive a high-quality signal.
Check your network coverage.
To send and receive data, you must be
in a zone covered by your service
provider’s network.
SIM card error
Faulty or damaged SIM card. Contact your mobile operator.
SIM card inserted incorrectly.
Insert your SIM card correctly following
the steps described under
“INSERTING THE SIM CARD”.
SIM card blocked You have entered the wrong PIN code. Contact your service provider to obtain
a PUK code to unblock the SIM card.
Internet connection
unavailable or slow
You are not in a 3G/4G/5G service
coverage zone.
Check your network coverage.
You should see reception bars displayed
on your terminal's configuration interface,
together with “3G”, “4G” or “5G”.
Weak reception signal. Bring your vessel closer to land.
You have used up your Internet
data volume.
Contact your service provider to find out
how much data you have used.
If you have exceeded your data allowance,
your bandwidth may be reduced.
Cannot access the terminal’s
administration interface
The terminal is not switched on.
Check the Ethernet cable.
Connect the terminal.
If you are using the PoE configuration,
ensure that the injector is connected
to the power supply.
The password is lost, the configuration
gone wrong…
Press the Reset button at the back
of the device during more than 5 seconds
and wait few minutes while it performs
a Factory reset
The connection status is
displayed as “Not Connected”
The SIM card settings you have entered
are incorrect.
Contact your service provider to obtain
the correct SIM card settings.
You have changed the SIM card settings.
Click “Connect” on the NeptuLink
interface or unplug and then reinsert
the power cable.
“Getting Carrier” connection
status continuously displayed
You are not in a 3G/4G/5G service
coverage zone. Check your network coverage.

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Appendix
This appendix contains links to reference
documents explaining the technologies that
your terminal uses:
Configuring your computer
for DHCP
To access your terminal, you will need to use the
DHCP (Dynamic Host Configuration Protocol).
Your terminal will contact a DHCP server, which
automatically assigns an IP address to the
computer connected to the Ethernet port.
To activate DHCP, follow the steps below:
➊Click Start , then Settings and
Network and Internet.
Click Network and Sharing Centre under
Advanced network settings part.
➋To display the network connections,
click the Change adapter settings link
on the left-hand side of the Network and
Sharing Centre panel.
➌Right-click the connection you wish
to change, then click Properties. Enter
an administrator password or confirm the
change if prompted to do so.
➍Click Internet Protocol version 4 (TCP/
IPv4) then Properties.
➎Click Obtain an IP address automatically.
➏Click Obtain DNS Server address
automatically.
➐Click OK to close the dialog box. Your
computer is now configured for DHCP.
Document Link
Technical features NeptuLink_Datasheet_EN.pdf

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Contacting
Technical Support
For any request for assistance, please
contact the Technical Support of your
NeptuLink supplier or MVG team at
[email protected]
Please have the following information to
hand before you contact us:
•The serial number (found on the label at the
back of your terminal or accessible via the
web interface).
•Firmware version (found on the Status/
Advanced page of the web interface).
Compliance
declaration /
Déclaration
de conformité
FCC Statement
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions:
➊This device may not cause harmful
interference,
➋This device must accept any interference
received, including interference that may
cause undesired operation.
The Company “MVG Industries” is not
responsible for any changes or modifications
not expressly approved by the party
responsible for compliance. Such modifications
could void the user’s authority to operate the
equipment.
This equipment complies with FCC’s
radiation exposure limits set forth for an
uncontrolled environment under the
following conditions :
➊This equipment should be installed and
operated such that a minimum separation
distance of 20cm is maintained between
the radiator (antenna) and user’s/nearby
person’s body at all times.
➋This transmitter must not be co-located
or operating in conjunction with any other
antenna or transmitter
IC Statement
This device contains licence-exempt
transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic
Development Canada’s licence-exempt
RSS(s). Operation is subject to the following
two conditions:
➊This device may not cause interference.
➋This device must accept any interference,
including interference that may cause
undesired operation of the device.
L’émetteur/récepteur exempt de licence
contenudansleprésentappareilestconforme
aux CNR d’Innovation, Sciences et Dévelop-
pement économique Canada applicables aux
appareils radio exempts de licence.
L’exploitation est autorisée aux deux
conditions suivantes :
➊L’appareil ne doit pas produire de brouillage;
➋L’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le
fonctionnement.