MyQ VKP1-MYQ User manual

Product and Accessory
User Guide

2
Overview
What’s in the Box
Specications
Video Keypad Setup
Video Storage Plan
Additional Resources
Troubleshooting
Overview
What’s in the Box: VKP1-MYQ MC | VKP1-LM MC
1" Mounting Screws (Qty. 2)
Wall Anchors (Qty. 2)
5/16" Security Screw
Video Keypad with Battery
Charging Cable
Video Keypad Accessories:
+
OR
Rechargeable Battery
+ Charging Cable
VKP1-MYQ-BT1
Swivel Mount
+ Hardware Bag
VKP1-MYQ-SMW
20° Mount
+ Hardware Bag
VKP1-MYQ-20DEG
0° Mount
+ Hardware Bag
VKP1-MYQ-0DEG
20° Mounting Bracket
Model: VKP1-MYQ Swivel Mounting Bracket Model: VKP1-LM
Hardware Bag:
Recommended Tools:
Drill with
1/4" Masonry Bit
(Optional)
Phillips
Screwdriver
Pencil
Tape
Measure

3
Overview
What’s in the Box
Specications
Video Keypad Setup
Video Storage Plan
Additional Resources
Troubleshooting
1
4
7
2
5
8
0
3
6
9
Advanced motion-
detecting PIR sensors
LED status indicator
Home Button with
one-touch close
Wide-angle 1080p
HD camera with
night vision
Speaker for
2-way audio
Illuminated keys
Removable
battery cover
Call Button
Anti-theft security
screw hole
Reset Button
Weatherproong for
climate performance:
-4 to 122°F
Overview
Specications
For use with residential garage door openers manufactured after
January1, 1993. Make sure your garage door opener has a working
lightbulb because it is a programming indicator.
Microphone for
2-way audio
Ambient light sensor

4
Overview
Video Keypad Setup
Charge the Battery
Download the myQ App
Get Connected
Install Mounting Bracket
Secure to Mounting Bracket
Using Your Video Keypad
Video Storage Plan
Additional Resources
Troubleshooting
Video Keypad Setup
Charge the Battery
Detach the back cover of your Video Keypad, remove the battery by pushing the
battery's bottom tab up, and remove the protective cover.
Plug the battery into a USB power source using the cable provided. Please fully charge
the battery before setting up your Video Keypad. The battery is fully charged and ready
to use when the LED light on the battery changes from red to green.
NOTE: Charging your battery can take up to 10 hours.
Re-insert the battery and attach the back cover. The cover will click into place once
secure. Your device will begin to power on and the Video Keypad's LED indicator will
cycle through multiple colors during the reboot sequence before ashing blue.
Download the myQ App
The myQ mobile app will guide you through setting up your Video Keypad. With your
smart phone, download myQ by either:
• Scanning the second QR code on the packaging insert
• Searching for “myQ” in your phone’s app store
• Visiting myQ.com/app on your phone’s browser
Have your Wi-Fi password available before proceeding.
Get Connected
To connect your Video Keypad, stay near your installed garage door opener. Do not
mount the keypad until a later step.
In the myQ app, select the icon from the home screen and select Device.
When prompted, select Video Solution, followed by Video Keypad, and follow the
in-app instructions.
Once you've completed setup within the app, let's verify your keypad is connected
to your opener and able to operate the garage door:
• Enter the PIN you created on your keypad
• Press the Home Button
• Conrm the door has moved

5
Overview
Video Keypad Setup
Charge the Battery
Download the myQ App
Get Connected
Install Mounting Bracket
Secure to Mounting Bracket
Using Your Video Keypad
Video Storage Plan
Additional Resources
Troubleshooting
Video Keypad Setup
Install Mounting Bracket
Select a location to mount your Video Keypad at a minimum height of 5 feet (1.5m)
out of reach of small children. When selecting a mounting location, consider the
visual you want the camera to capture and the convenience of its placement:
• Are there any other entry points to my home I want to view?
• Is there a direction down the street I would prefer to see?
• Which side of my home is more likely to have activity I'd like to view?
• Is the keypad installed in a location that is convenient to access?
Begin by using the included mounting bracket as a template to mark the position of
the bracket’s mounting holes with a pen or pencil. Please note, the location of the
holes may dier from your existing keypad (if applicable).
If installing your Video Keypad on stucco, brick, or concrete:
Drill holes in your wall with a 1/4” masonry bit, then insert the included wall anchors
by pushing them into place or lightly tapping with a hammer. If installing on wood or
vinyl siding the wall anchors are not needed, and you can skip this step.

6
Overview
Video Keypad Setup
Charge the Battery
Download the myQ App
Get Connected
Install Mounting Bracket
Secure to Mounting Bracket
Using Your Video Keypad
Video Storage Plan
Additional Resources
Troubleshooting
Video Keypad Setup
Install Mounting Bracket
Position the mounting bracket so that the Video Keypad is at your preferred
orientation. If using the 20° mount, the bracket can be ipped to adjust the angle
depending on your surroundings. We recommend positioning the keypad to be
angled toward your driveway.
Using the two Mounting Screws and a Phillips screwdriver, secure the bracket by
driving the screws into the wall (or anchors, if installed) through the mounting holes
until ush with the bracket.
Secure to Mounting Bracket
If using the 20° or 0° mounting bracket, slide the top of the Video Keypad into
the ridges at the top of the bracket, then push the bottom of the keypad into the
bracket.
If using the swivel mount, push the Video Keypad directly into the mount to snap it
into place with the ridges on the sides of the bracket.
When removing the Video Keypad from any of the mounting brackets, rmly grasp
the device from the bottom, then pull out and up.

7
Overview
Video Keypad Setup
Charge the Battery
Download the myQ App
Get Connected
Install Mounting Bracket
Secure to Mounting Bracket
Using Your Video Keypad
Video Storage Plan
Additional Resources
Troubleshooting
Video Keypad Setup
Secure to Mounting Bracket
Once your Video Keypad is attached to the mounting bracket, use a Phillips
screwdriver to tighten the included short security screw into the bottom of your
device to secure it into place.
DO NOT USE any screw other than the included short security screw to secure
your Video Keypad. Using the wrong screw could damage the device.
Using Your Video Keypad
• To open your garage, enter an assigned PIN and then press the Home
Button
• For one-touch close when your garage is open, press the Home Button
• To create an alert in the myQ app and see video in real time, press the Call
Button
• Assign up to 16 unique PIN codes for family, friends and guests to open the
garage door in the myQ app
• Live stream HD video 24/7 with night vision and 2-way audio
• Customize notications and settings using the myQ app

8
Overview
Video Keypad Setup
Video Storage Plan
What Is a myQ Video Storage
Plan?
What Additional Features Do
I Get?
How Much Does It Cost?
How Do I Explore These
Features?
Additional Resources
Contact Us
One Year Limited Warranty
Troubleshooting
Video Storage Plan
What Is a myQ Video Storage Plan?
A myQ Video Storage Plan allows you to record and view videos for up to 30-days
so you can see what's happening in and around your garage even when you've
missed a live event.
What Additional Features Do I Get?
Enhanced features such as People Detection and Rich Notications enable
more meaningful and actionable insights. View and lter recordings in the app or
download and share your videos.
How Much Does It Cost?
Plans start at $3.99 USD/month, with additional savings options for annual plans.
How Do I Explore These Features?
Your Video Keypad automatically comes with a free 30-day trial. Easily subscribe to
a myQ Video Storage Plan at any time via the account settings of your app.
CLICK HERE for additional information.
Features Included Subscription
Personalized PINs ✔ ✔
Video Calling ✔ ✔
2-Way Audio ✔ ✔
Live Video Streaming ✔ ✔
Motion Detection ✔ ✔
Activity Alerts ✔ ✔
Person Detection ✔
Video Event History ✔
Rich Notications ✔
Additional Resources
Contact Us
For additional information or assistance, please visit:
support.chamberlaingroup.com
Or give us a call:
[phone]
One Year Limited Warranty
The Chamberlain Group LLC ("Seller") warrants to the first consumer purchaser of
this product that it is free from defect in materials and/or worksmanship for a period
of 1 year from the date of purchase.
Because Seller cannot control the quality of products sold by unauthorized sellers,
this limited warranty applies only to Products that were purchased from Seller or an
authorized reseller in the United States or Canada, unless otherwise prohibited by
law. Seller reserves the right to reject warranty claims from purchasers for Products
purchased from unauthorized sellers, including unauthorized Internet sites.
Please refer to the label on the battery to properly recycle and dispose of the
battery.

9
Overview
Video Keypad Setup
Video Storage Plan
Additional Resources
Troubleshooting
Troubleshooting
Reset Wi-Fi
To clear existing Wi-Fi settings and connect to a new network, press and hold the
Reset Button for 10 or more seconds before releasing. The LED will become solid
blue before slowly blinking blue. Once the LED is blinking blue, open myQ and follow
the in-app instructions to connect to a new network.
Factory Reset
To reset the device and clear all settings, reset the Wi-Fi following the instructions
above. Once the LED is blinking blue, press and hold the Reset Button again for an
additional 10 or more seconds before releasing. The LED will become solid magenta
before transitioning to the device boot sequence.
LED Color What It Means
Solid White Device online and recording
Slow Blinking White Call Button pressed
Solid Blue
Bluetooth connected
Reset Button pressed to clear Wi-Fi (rst press)
Slow Blinking Blue Bluetooth discovery mode
Solid Green User viewing the live stream
Slow Blinking Green Device connected to Wi-Fi and is connecting to
the Video Cloud
Fast Blinking Green Valid PIN entered and Home Button pressed
Home Button pressed (one-touch close)
Fast Blinking Red Invalid PIN entered and Home Button pressed
(PIN failed)
Solid Magenta Reset Button pressed to factory reset the
device and clear all settings (second press)
Slow Blinking
Magenta Firmware update in progress
Fast Blinking Amber Valid PIN entered and Home Button pressed
with remaining battery capacity 5% or less
Alternating:
Blue Green Device has Wi-Fi credentials, connecting to
network
Alternating:
Magenta Amber 
Blue Green Device reboot in progress