Napoleon EF36H User manual

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W415-0544 / 10.31.05

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9 ELECTRICAL CONNECTION
10-11 REPLACEMENTS
Ordering Replacement Parts
Replacement Parts
Accessories
11 TROUBLE SHOOTING GUIDE
12 SERVICE HISTORY
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE
WARNING
• Do not burn wood or other materials in this fireplace.
• Adults and especially children should be alerted to the hazards of high surface temperatures of the louvres
and heater area and should stay away to avoid burns or clothing ignition. Supervise young children when
they are in the same room as the fireplace.
• Due to high temperatures, the fireplace should be located out of traffic and away from combustible material;
such as furniture and draperies.
• Clothing or other flammable material should not be placed on or near the fireplace.
• Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace.
• It is imperative that the control compartments, circulating blower and its passageway in the fireplace are
kept clean. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The fireplace area must be kept clear and free from combustible materials, gasoline and other flammable
vapours and liquids.
• Under no circumstances should this fireplace be modified.
• Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to
inspect the fireplace and to replace any part of the control system which has been under water.
• Do not operate the fireplace with the glass door removed, cracked or broken. Use only with a glass door
certified with the fireplace.
• Do not strike the fireplace glass door.
PG 2-4 INTRODUCTION
Warranty
Important Instructions
Locating Your Fireplace
Dimensions
5 OPERATION
Remote Control
Flame Effect
Maintenance
6-8 FINISHING
Mantel Installation
Clearance to Combustibles
Framing and Finishing
Hearth
Cold Climate Installation
Log Installation
Louvres
Screen Cover Removal
TABLE of CONTENTS
PLEASE RETAIN THIS MANUAL FOR FUTURE REFERENCE

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NAPOLEON electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001:2000 Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packaging to ensure that you, the customer, receive the quality product that you expect from
NAPOLEON.
NAPOLEON ELECTRIC FIREPLACE LIMITED WARRANTY
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bearing components
and remote controls are covered and Napoleon will provide replacement parts free of charge during the first
year of the limited warranty.
Light bulbs are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on
the warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions
and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will
nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain
enamel parts, mechanical breakage of PHAZER™ logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been
operated in accordance with the operation instructions and under normal conditions.
Napoleon will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such expenses are not covered by this
warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to
any incidental, consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON electric fireplace and any other warranties expressed or implied with respect to
this product, its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on it's behalf, any other liabilities with respect to the sale of the product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be
the responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration
card must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS. NAPOLEON® IS A
REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S. 5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEEL LTD.

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Your new fireplace may be installed into an existing masonry
or zero clearance fireplace. It may also be installed using a
prefabricated cabinet available from your dealer or may be
built into a wall. For the best effect, install the fireplace out
of direct sunlight.
1. READ ALL INSTRUCTIONS BEFORE USING THIS
APPLIANCE. THIS APPLIANCE IS HOT WHEN USED.
2. To avoid burns, DO NOT let bare skin touch hot surfaces.
The trim around the heat outlet becomes hot during fireplace
operation. Keep combustible material; such as furniture,
pillows, bedding, paper, clothes and draperies at least 3 feet
from the front of the unit.
3. CAUTION: Extreme caution is necessary when any
fireplace is used by or near children or invalids, also whenever
the heater is left operating and unattended.
4. Do not operate if the power cord or fireplace is damaged,
or if the unit is dropped or damaged in any manner.
5. Under no circumstances should this fireplace be modified.
Use it only as described in the manual. Any repairs to
the fireplace should be carried out by a qualified service
person.
6. Do not use outdoors.
7. Do not insert or allow foreign objects to enter any ventilation
or exhaust openings as this may cause an electrical short or
fire. This could also damage the fireplace.
8. To prevent a possible fire, DO NOT block air intakes or
exhaust in any manner. DO NOT use on soft surfaces where
openings may become blocked.
9. This heater has hot and arcing or sparking parts inside.
DO NOT use in areas where gasoline, paint or flammable
liquids are used or stored. This fireplace SHOULD NOT be
used as a drying rack.
10. This fireplace is NOT intended for wood or other flammable
material to be burned inside of it.
11. Make sure the fireplace is unplugged before any cleaning
or maintenance is performed on the heater.
12. Avoid the use of extension cords. The extension cord may
overheat and cause a fire.
13. Do not strike the glass on the fireplace.
14. Always unplug heater when not in use.
15. This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate heater where
it may fall into a bathtub or other water container.
16. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or similar coverings. Arrange cord away
from traffic area and where it will not be tripped over.
17. To disconnect heater, turn controls to off, then remove
the plug from the outlet.
18. Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause fire,
electric shock or injury to persons.
19. SAVE THESE INSTRUCTIONS.
IMPORTANT INSTRUCTIONS LOCATING YOUR ELECTRIC FIRE-
EF36 DIMENSIONS

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This fireplace is supplied with a radio frequency remote
control. This remote will function up to 20 feet away from
the fireplace.
The heater may emit a slight, harmless odour when first
used. This odour is a normal condition caused by initial
heating of internal heater parts. Thereafter, any odour
is normally the result of household dust settling on the
heater element.
1. Turn the main power on at the control panel.
2. Using the hand held remote, turn the power on at the remote.
If the unit does not turn on, you will need to synchronize the
codes.
To synchronize the codes:
Press and hold the on button on the hand held remote.
Press the learn button on the control panel. See CONTROL
PANEL on page 9. Simultaneously hold both buttons in for
approximately 5 seconds.
To change the code on the transmitter:
a) Press the button under the battery compartment lid on the
transmitter.
b) Remove the battery from the transmitter and turn "off" the
main power on the control panel.
c) Wait 5 seconds and reinstall the battery and turn "on" the
power.
d) While pressing the "on" button on the hand held remote,
press the "learn" button on the control panel. See CONTROL
PANEL on page 9.
e) Hold both in for approximately 5 seconds
Note: The receiver will automatically advance to an
alternate code when introducing a transmitter to the
unit.
3. To turn the unit off, use either the remote or main power
button on the control panel or the manual on/off button on the
control panel.
4. The thermostat, located on the lower control panel, is
used to control the temperature of the room. To increase the
temperature, turn the dial clockwise.
Bulb Replacement : If you notice the flame look is darker
on one side of the fireplace, check the light bulbs to ensure
that one has not burned out.
Bulb must be replaced with a MAX 60 watt incandescent
clear light bulb.
1. To replace the bulb, turn the circuit breaker off or unplug
the appliance.
2. Open the lower louvres.
3. Detach the light access panel by removing the four
screws.
4. Replace the burned out light bulb using a new 60 watt
clear incandescent bulb.
5. Replace access panel.
6. Turn on the power or plug the appliance back in.
7. Turn on the main power and test.
OPERATION
MAINTENANCE
The flame generator has a random modulating control
which causes the flame effect to speed up and slow
down sporadically. This action creates the realistic flame
appearance and can not be modified.
FLAME EFFECTREMOTE CONTROL

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The minimum distance from the top of the unit that the mantel
can be installed is 0", at any depth.
When using paint or lacquer to finish the
mantel, such paint or lacquer must be heat
resistant to prevent discolouration.
10"
8"
6"
4"
2"
10"
8"
6"
4"
2"
FIREPLACE TOP
FIREPLACE
SIDEVIEW
FRONT
GLASS
OPTIONAL
HEARTH
WALL
Sides......................... 0 inches
Back.......................... 0 inches
Floor.......................... 0 inches
Top............................ 0 inches
1. Choose fireplace location.
2. Place fireplace in position.
3. Frame in fireplace with header across the top. It is impor-
tant to allow for the finished facing materials when setting the
depth of the frame.
4. Remove the two screws
from the sides of the fire-
place and attach the nailing
tabs with the screws.
5. To determine the final
location of the nailing tab,
you must first determine the
thickness of your finishing
material (i.e. sheetrock/
drywall) This will determine the dimension from the control
panel front edge to the nailing tab. Secure with a sheet metal
screw supplied.
6. Attach the nailing tabs to the frame.
MANTEL FRAMING AND FINISHING
CLEARANCE TO COMBUSTIBLES
Nailing
Tab
Installation
FINISHING
Sheet
Metal
Screw

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Corner Installation
Front View
EF36
Note: In order to avoid the possibility of exposed insulation or vapour barrier coming in contact with the fireplace body, it is
recommended that the walls of the fireplace enclosure be “finished” (ie: drywall/sheetrock), as you would finish any other
outside wall of a home. This will ensure that clearance to combustibles is maintained within the cavity.
Top View

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A hearth is NOT necessary but is recommended for aesthetic
purposes.
WARNING: It is MANDATORY to have an insulated wall behind
the fireplace, when the fireplace is being installed on an outside
wall or chase.
1. Position log #1 as shown, so that the bottom end is pressed
against the left inner side of the chamber. The log base is
moulded to cradle the underside of log #1, allowing it to rest
diagonally, as shown.
2. For correct positioning of log #2, the top end of log #1 must
be lifted up off the base, as shown.
3. The bottom end of log #2 is pressed against the inner right
side of the chamber. The underside branch of log #2 fits under
the top end of log #1.
Once logs are in final position, close the screen.
A
B
C
D
LOG BASE
LOG BASE
#1
#1
#2
#2
COLD CLIMATE INSTALLATION
HEARTH
LOG INSTALLATION
#2
#2
#1
#1
HOOD
Attach the hood by pressing the
top flange into the clips along
the top of the louvre opening. If
preferred, secure using a screw
through the centre slot.
LOWER LOUVRES
Insert the hinge clips into the slots
located at the bottom left and right
corners of the unit.
To remove the louvres, pull the
back tabs of the clips forward,
while pushing the louvre assembly
back. Lift the clip.
UPPER LOUVRES
Insert the louvre tabs into the slots
located at the top left and right
corners of the unit.
L334 LOUVRE INSTALLATION
C
B
A
C
HINGE
CLIP SLOT
SLOT
TAB
B
ACLIPS
CENTRE
SLOT
FLANGE
SCREEN COVER REMOVAL
1. Remove the upper
louvre (shown with
louvre removed).
2. Remove the screw
securing the
screen cover.
3. Un-hook the screen
cover from the unit.
2
3
1

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3
BLOWER / HEATER
5
12V MOTOR
TRANSFORMER
12V
8
LIGHTS
REMOTE RECEIVER
11
10
2
THERMOSTAT
T1 T2
MANUAL
ON / OFF
LEARN
S2
S1
1
MAIN POWER
ROCKER SWITCH
7
STRAIN RELIEF
NI NO LI LO
L
N
+
-
6
This fireplace requires a 15 amp, 120 volt and 60 hz
circuit. The fireplace should be on its own circuit. If there
are other appliances on the same circuit, this may cause
the circuit breaker or fuse to blow when the fireplace
heater is in operation.
The unit comes with a 6' electrical cord, exiting the
bottom right side. Plan your installation to avoid the use
of an extension cord. If you require an extension cord,
it must be at least 16 awg wire and be rated for 2025
watts.
Electrical outlet wires must comply with local building
codes to reduce the risk of fire, electrical shock and
injury.
Do NOT use the fireplace if any part has been under
water.
Call a qualified service technician IMMEDIATELY to have
the fireplace inspected for damage to the electrical
If it is necessary to hard wire this fireplace, a qualified
electrician may remove the cord connection, and wire
this unit directly to the house hold wiring.
Permanently framing the fireplace with an enclosure, requires
the fireplace to be hardwired.
This fireplace must be electrically connected and grounded
in accordance with local codes. In the absence of local
codes, use the current CSA C22.1 CANADIAN ELECTRICAL
CODE in Canada or the ANSI/NFPA 70-1996 NATIONAL
ELECTRICAL CODE in the United States.
1. Power (Rocker Switch)
2. Thermostat Switch
3. Fan / Heater Assembly
4. Main Circuit Board
5. DC Motor (flame effect)
6. Main Power Cord
7. Strain Relief
8. Flame Effect Light (two light sockets-60 watts max)
9. Nylon Cable Tie
10. Learn Button
11. Manual on/off Button
ELECTRICAL CONNECTION
HARD WIRING CONNECTION
Electric Diagram
ELECTRICAL DIAGRAM LEGEND
10
CONTROL PANEL
11 1 2

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# PART NO. DESCRIPTION
1 W497-0001 PLASTIC DIFFUSER
2 W062-0016 FAN / HEATER ASSEMBLY
3 W380-0013 THERMOSTAT KNOB
4 W385-0277 CONTROL PANEL LABEL
5 W387-0001 60 WATT LIGHT BULB
6 W435-0004 FLAME EFFECT MOTOR
7 W660-0022 THERMOSTAT SWITCH
8 W660-0023 MAIN POWER SWITCH
9 W660-0037 REMOTE RECEIVER
10 W660-0038 REMOTE TRANSMITTER
11 W010-1090 FLAME EFFECT ASSEMBLY
12* W045-0001 NYLON BEARING
13 GL-637 LOG SET
14 W135-0173 LOG #1
15 W135-0174 LOG #2
16 W010-1010 EF36 UPPER LOUVRE
17 W010-1011 EF36 LOWER LOUVRE
Use only accessories designed for and listed with the
EF36H models.
20 HOIBG-2 HERITAGE ORNAMENTAL INSETS - BRUSHED GOLD PLATED
21 DOIK-1 DIAMOND ORNAMENTAL INSETS - BLACK
21 DOIG-1 DIAMOND ORNAMENTAL INSETS - GOLD PLATED
21 DOIKG-1 DIAMOND ORNAMENTAL INSETS- BLACK GOLD PLATED
21 DOIBC-1 DIAMOND ORNAMENTAL INSETS- BRUSHED COPPER PLATED
21 DOIBG-1 DIAMOND ORNAMENTAL INSETS- BRUSHED GOLD PLATED
22 GOIK-1 GOTHIC ORNAMENTAL INSETS - BLACK
22 GOIG-1 GOTHIC ORNAMENTAL INSETS - GOLD PLATED
22 GOIKG-1 GOTHIC ORNAMENTAL INSETS - BLACK GOLD PLATED
22 GOIBC-1 GOTHIC ORNAMENTAL INSETS - BRUSHED COPPER PLATED
22 GOIBG-1 GOTHIC ORNAMENTAL INSETS - BRUSHED GOLD PLATED
23 SOIK-1 SEASHELL ORNAMENTAL INSETS - BLACK
23 SOIG-1 SEASHELL ORNAMENTAL INSETS - GOLD PLATED
23 SOIKG-1 SEASHELL ORNAMENTAL INSETS - BLACK GOLD PLATED
23 SOIBC-1 SEASHELL ORNAMENTAL INSETS -BRUSHED COPPER PLATED
23 SOIBG-1 SEASHELL ORNAMENTAL INSETS - BRUSHED GOLD PLATED
24 EOIK-1 ECLIPSE ORNAMENTAL INSETS - BLACK
24 EOIG-1 ECLIPSE ORNAMENTAL INSETS - GOLD PLATED
24 EOIKG-1 ECLIPSE ORNAMENTAL INSETS - BLACK GOLD PLATED
24 EOIBC-1 ECLIPSE ORNAMENTAL INSETS - BRUSHED COPPER PLATED
24 EOIBG-1 ECLIPSE ORNAMENTAL INSETS - BRUSHED GOLD PLATED
25* DK36-R DOOR KIT, RECTANGULAR - BLACK
25* DK36-RG DOOR KIT, RECTANGULAR - GOLD PLATED
26* DK36-A DOOR KIT, ARCHED - BLACK
26* DK36-AG DOOR KIT, ARCHED - GOLD PLATED
27* DK36-W DOOR KIT, WEBBED - BLACK
27* DK36-WG DOOR KIT, WEBBED - GOLD PLATED
Contact your dealer for questions concerning prices and avail-
ability of replacement parts. Normally all parts can be ordered
through your Napoleon dealer or distributor.
When ordering replacement parts always give the following
information:
1. MODEL & SERIAL NUMBER OF FIREPLACE
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, APHOTOCOPY
OF THE ORIGINAL INVOICE WILL BE REQUIRED TO
HONOUR THE CLAIM.
REPLACEMENTS
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED.
FOR FURTHER INFORMATION, CONTACT YOUR
NAPOLEON DEALER.
REPLACEMENT PARTS EF36 ACCESSORIES

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2
3
5
7
6
8
14
15
13
11
1
4
16
24
20
21
23
22
18
10
9

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Flame light, but no - Flame generator motor has burned out. - Consult your local dealer.
movement in the flame - Flame generator has come loose. - Remove the access panel and check to
make sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
No Flame Light but - Light bulbs have burned out. - Remove access panel and change
everything else is light bulbs.
working properly.
Remote control - Dead batteries. - Make sure batteries are charged.
not working - No power to the unit. - Make sure main power is on.
- Power turned off. - Turn on manual power switch.
- Remote needs to be synchronized - Push the learn button on the control panel
with receiver. at the same time you push the on button on
the remote.
Heater works but - Fan on heater is not working. - Consult your local dealer.
there is no air flow.
Fan works but there is - Heater is not working. - Consult your local dealer.
no heat.
TROUBLE SHOOTING GUIDE
SYMPTOM PROBLEM TEST SOLUTION
Heater does not turn off. - Thermostat is set to high. - Turn thermostat counter-clockwise.
- Thermostat may be faulty. - Consult your local dealer.
Excessive noise coming - Dirt build up on fan bearing. - Consult your local dealer.
from the top of the unit. - Defective blower. - Vacuum the top control compartment.
Odour - Dust has settled on the - Run heater until odour ceases
heater element. (approx. 1/2 hr)
- Consult your local dealer.
Heater cycling on - Air intlets blocked. - Check to make sure there is nothing blocking
and off the air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
The fireplace turns off - Fuse may be loose - Consult your local dealer
when moved or bumped. (Remove the 5 screws from the control panel
and check the fuse is not blown or loose.)
Fireplace will not - Breaker or fuse has blown. - Check main power switch is turned on.
turn on. - Fireplace cord is unplugged. - Consult your local dealer.
- Check fuse or breaker in house hold electric
panel.
- Plug cord back into receptacle.