Napoleon CLEARion Series User manual

W415-1767 / F / 07.20.18
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleonfireplaces.com • [e-mail]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
CLEARion™ Series
NEFBD50H / NEFBD50H-SS / NEFBD50H-DT / NEFBDH-SS-DT
FRENCH PG. 31
This appliance has a remote that requires button
batteries that are hazardous to young children.
(NEFBD50H Illustrated)
2021

W415-1767 / F / 07.20.18
EN
2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
!WARNING
note:
This appliance is NOT suitable for installation in a bathroom.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.

EN
W415-1767 / F / 07.20.18 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a T.V. or other electronic components.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead compounds,
which are known to the State of California to cause cancer, and chemicals including BBP and
DEHP, which are known to the State of California to cause birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.

W415-1767 / F / 07.20.18
EN
4
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 product information 5
1.3 general instructions 6
1.4 parts list 6
1.5 unpacking and testing appliance 7
1.6 rating plate information 8
1.7 label location 8
2.0 installation 9
2.1 locating the appliance 9
2.2 grounding the appliance 10
2.3 minimum clearance to combustibles 10
2.4 minimum mantel clearances 10
2.5 framing 11
2.6 installing the appliance 12
3.0 electrical information 15
3.1 wiring diagram 15
3.2 hard wiring installation 16
3.3 120V hard wire connection 17
3.4 240V hard wire connection 18
4.0 finishing 19
4.1 front glass installation / removal 19
4.2 front trim installation / removal 19
4.3 media installation 20
4.3.1 log set and topaz glass installation 20
4.3.2 acrylic crystal media installation 20
5.0 operating instructions 21
5.1 main power button 21
5.2 operating touch panel and remote control 21
6.0 maintenance 24
6.1 remote battery installation 24
7.0 replacement parts 25
7.1 NEFBD50H / NEFBD50H-SS Overview 26
8.0 troubleshooting 27
9.0 warranty 28
10.0 service history 29
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel
Ltd. reserves the right to change or modify any information within this manual at any time without
notice. Changes, other than editorial, are denoted by a vertical line in the margin.
note:

EN
W415-1767 / F / 07.20.18 5
model designation
1.0 general information
1.1 dimensions
1.2 product information
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Description See-Thru Electric Appliance
Type Electric Appliance
Voltage 120V AC / 240V AC
Watts MAX 1500W / 3000W
Amps 15 amps
Net Weight Gross Weight
NEFBD50H 98.1 lbs (44.5kg) 115.4 lbs (52.3kg)
NEFBD50H-SS 99.2 lbs (45kg) 117.9 lbs (53.5kg)
NEFBD50H-DT 101.4 lbs (46kg) 120 lbs (54.5kg)
NEFBD50H-SS-DT 102.5 lbs (46.5kg) 121.3 lbs (55kg)
A
B
H
G
EF
C
D
C
D
EF
Dimensions
ABCD E FGH
NEFBD50H 50”
(1270mm)
18 3/8”
(467.2mm)
9”
(228.6mm)
17 11/16”
(450mm)
47 9/16”
(1207.8mm)
8 1/16”
(205.2mm)
12”
(304.8mm)
43 5/8”
(1107.6mm)
NEFBD50H-SS 50”
(1270mm)
18 3/8”
(467.2mm)
9”
(228.6mm)
17 11/16”
(450mm)
47 9/16”
(1207.8mm)
8 1/16”
(205.2mm)
12”
(304.8mm)
43 5/8”
(1107.6mm)
NEFBD50H-DT 50”
(1270mm)
18 3/8”
(467.2mm)
9”
(228.6mm)
17 11/16”
(450mm)
47 9/16”
(1207.8mm)
4 9/16”
(116.3mm)
12”
(304.8mm)
43 5/8”
(1107.6mm)
NEFBD50H-SS-DT 50”
(1270mm)
18 3/8”
(467.2mm)
9”
(228.6mm)
17 11/16”
(450mm)
47 9/16”
(1207.8mm)
4 9/16”
(116.3mm)
12”
(304.8mm)
43 5/8”
(1107.6mm)
TOP VIEW
*
depth of
appliance
* F is the distance between
trim edges. The deep trim
reduces this dimension. See
table below.
*
depth of
appliance
standard
trim
deep
trim
deep trim
standard trim
FRONT VIEW SIDE VIEW

W415-1767 / F / 07.20.18
EN
6
general information
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
1.3 general instructions
As with most electronic devices, your new electric appliance has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the
appliance to reach room temperature before turning it on.
1.4 parts list
6
345
12
12
78910 11
Ref. Description Quantity
1 Metal Screws (Black) 4
2 Metal Screws (Black) 12
3 Mounting Bracket 2
4 Trim Button 8
5 Cover Plate 1
6 Strain Relief 1
7 Remote Control 2
8 Acrylic Crystals 3.5 lbs (1.6kg)
9 Topaz Glass 3 lbs (1.4kg)
10 Media Tray (Front) 1
11 Media Tray (Back) 1
12 Metal Screws (Nickel) 5

EN
W415-1767 / F / 07.20.18 7
general information
1.5 unpacking and testing appliance
Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 volt, 15 amp grounded
outlet.
The appliance comes with medium density fiberboard (MDF board) installed on the sides. Remove fasteners on
each side (Fig. 1), and then discard both MDF boards.
Use 4 new fasteners (supplied) on each side to cover MDF board fastener holes (Fig. 2).
Caution: The
MDF board is
used for
packaging only.
#2 x 8
Caution Label
W385-2236
Fig. 1
Fig. 2

W415-1767 / F / 07.20.18
EN
8
general information
W385-2193 / A
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ SELON LES
NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND
BED-SITTING ROOM INSTALLATION. SUITABLE FOR
MOBILE HOME INSTALLATION.
VOLTAGE: 120/240 V TENSION: 120/240 V
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W/3000W PUISSANCE: 1500W/3000W
DATE CODE: XXXXX CODE DE DATE:
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SERIE: NEFBD50
MODEL
NEFBD50H NEFBD50H-SS
NEFBD50H-DT NEFBD50H-SS-DT
CEFBD50H CEFBD50H-SS
CEFBD50H-DT CEFBD50H-SS-DT
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
DÉSIGNÉ AMÉRIQUE DU NORD PAR WOLF STEEL LTD.
DESIGNED IN NORTH AMERICA BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUE EN CHINE
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE
SALLE DE BAIN ET UN STUDIO. APPROPRIÉ POUR
INSTALLATION DANS UNE MAISON MOBILE.
Labels may not always appear exactly where they
are illustrated.
note:
1.6 rating plate information
This illustration is for reference only. Refer to the rating plate on the appliance for accurate
information.
SA
NADANADA
S
SAMPLE
V
OLTAGE:
TAGE:
12
0/
24
0
V
120/240 V
TENSIONTEN
FREQUENCY
:QUENCY:
60
Hz
60Hz
FRÉFRÉ
P
OWER
:POWE
1500W/3000W1500W/3000W
D
ATE CODE:
ATE CODE:
P
P
P
P
P
P
P
MODEL
ODEL
BD50H-SS-SS
NEFBD50H-SS-DTNEFBD50H-SS-DT
P
CEFBD50
HCEFBD50H
P
CEFBD50H50
6
CONTRAT-CADRE:ONTRAT-CADRE
M
NORTH AMERICA BY WOLF STE
NORTH AMERICA BY WOLF ST
MA
LE
AND UL 2ND UL 2
SA 22.2 NO. 46 U22.2 NO.
E
YER À ÉLECTRIQUE. HECTRIQUE.
INSTALLATION DANS UNE CNSTALLATION DANS UNE C
SALLE DE BAIN ET UN STUD
SALLE DE BAIN ET UN STUD
INSTALLATION DANS UNEINSTALLATION DANS UNE
1.7 label location
The rating plate must remain with the appliance at all times. It must not be removed.
note:
FRONT SIDE
A
BCRef. Part
Number Description
A* W385-2235 Locker Label
B* W385-1946 “Do Not Cover” Label
C* W385-4486 “Hot Surface” Label
D* W385-1944 Warning Label
EW385-2193 Rating Plate
F- Serial Number Label
GW385-1945 Caution Label
HW385-1943 Warning Label
IW385-2232 120V Hard Wiring Label
JW385-2233 240V Hard Wiring Label
K** W385-2234 Wiring Diagram Label
L*** W385-2297 Trim Alignment Label
E
F
G
DH
I
J
F
K
BACK SIDE
* Labels located on front and back sides of appliance.
** Label located on back side of trim.
A
L
*** Labels located on back sides of front and back trims.

EN
W415-1767 / F / 07.20.18 9
installation
2.0 installation
Your appliance is a see-thru electric appliance installed into a wall. Select a suitable location that is not susceptible
to moisture and is away from drapes, furniture and high traffic areas.
To determine the front side of the appliance, the junction box should be located on the left side of the appliance
when the appliance is viewed from the front side. Alternatively, you can determine the back side of the appliance
by looking for triangular covers on the media tray or by locating the junction box on the right side of the appliance.
Triangular Covers
Junction Box
Junction
Box
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
2.1 locating the appliance
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)
!WARNING
FRONT SIDE BACK SIDE

W415-1767 / F / 07.20.18
EN
10
installation
Measurements are taken from the front trim
Bottom 0”
Sides 0”
Front / Back 6” (152.4mm)
Top 8” (203.2mm)
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
!WARNING
8” (4.5” for Deep Trim)
SIDE VIEW
MANTEL
8”
WALL
SIDE VIEW
1MM GAP
8” (203.2m
m
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
2.2 grounding the appliance
2.3 minimum clearance to combustibles
2.4 minimum mantel clearances
8” (203.2mm) for standard trim
4.5” (114.3mm) for deep trim
8” (203.2mm)

EN
W415-1767 / F / 07.20.18 11
installation
A
B
A
B
C
FINISHED WALL
2.5 framing
Model No. A B C *
NEFBD50H 17 15/16” (45.6cm) 49” (124.5cm) 8” (203.2mm)
NEFBD50H-SS 17 15/16” (45.6cm) 49” (124.5cm) 8” (203.2mm)
NEFBD50H-DT 17 15/16” (45.6cm) 49” (124.5cm) 4 1/2” (114.3mm)
NEFBD50H-SS-DT 17 15/16” (45.6cm) 49” (124.5cm) 4 1/2” (114.3mm)
*
*This measurement includes thickness of finishing materials.
important:

W415-1767 / F / 07.20.18
EN
12
installation
2.6 installing the appliance
A. Frame the appliance along with the electrical connections.
B. Remove the trims on both front side and back side (see “front trim installation / removal” section).
C. Remove the glass on both front side and back side (see “front glass installation / removal” section).
D. Install mounting bracket by aligning the edge 1/4” (6.4mm) from the center of the wall sides and 6 1/8”
(156mm) from the bottom of the wall sides (Fig. 1). Use the mounting bracket installation template on the
next page.
6 1/8”
(156mm)
1/4”
(6.4mm)
Center
of stud
E. Mark the holes for the mounting bracket. Ensure the marked holes are on opposite sides, as the brackets
cannot be mounted on the same side (Fig. 2).
F. Drill marked holes and secure the mounting brackets with fasteners (supplied).
G. Secure appliance to the brackets using 4 fasteners (supplied) and the slots from the appliance (Fig. 3).
H. Install media (see “media installation” section).
I. Reinstall front trim and glass (see “front trim installation / removal” and “front glass installation / removal”
sections).
6 1/8” (156mm)
Fig. 1
Fig. 2 Fig. 3
It is recommended to have the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed
insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is
maintained.
note:
Wall anchors are not required when screwing into the wall stud.
#2 x 4
#1 x 4
It is recommended to use a magnetic screwdriver bit during installation to prevent the screws from falling into the
appliance.

EN
W415-1767 / F / 07.20.18 13
installation
Centre of Stud
6 1/8” (156mm) *
1/4”
(6.4mm)
Mounting Bracket
Installation
Template
* Measurement not to scale.
Bottom of the
Wall Sides
Measure up 6 1/8” (156mm)
from the bottom of the wall
sides.

W415-1767 / F / 07.20.18
EN
14
installation
Centre of Stud
6 1/8” (156mm) *
1/4”
(6.4mm)
Mounting Bracket
Installation
Template
(Reverse Side)
* Measurement not to scale.
Bottom of the
Wall Sides
Measure up 6 1/8” (156mm)
from the bottom of the wall
sides.

EN
W415-1767 / F / 07.20.18 15
electrical information
3.1 wiring diagram
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
3.0 electrical information
NEFBD50H / NEFBD50H-SS / NEFBD50-DT / NEFBD50-SS-DT Wiring Diagram

W415-1767 / F / 07.20.18
EN
16
electrical information
3.2 hard wiring installation
Hard Wiring Connection
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
There are 6 wires from the appliance junction box: 1 green (G), 1 white (N), 1 blue (N1), 1 gray (N2), 1 black (L1),
and 1 red (L2).
note:
CONNECT TO
120V POWER
SUPPLY MIN.
15AMPS
GREEN
BLACK
WHITE
FIREPLACE
JUNCTION
NEUTRAL
L1
GROUND
240V HARD WIRING INSTALLATION
CONNECT TO
240V POWER
SUPPLY MIN.
15AMPS
RED
L2
L2
L1
N
N1
BLUE
N2
G
GRAY
TERMINAL BLOCK
GREEN
BLACK
WHITE
FIREPLACE
JUNCTION
NEUTRAL
L1
GROUND
120V HARD WIRING INSTALLATION
RED
L2
L1
N
N1
BLUE
N2
G
GRAY
TERMINAL BLOCK
JUMPERS
W385-2232
W385-2233
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
W385-2232
W385-2233

EN
W415-1767 / F / 07.20.18 17
electrical information
A. Remove the cover plate by removing the 3 screws (Fig. 1). Set screws aside.
BLACK
WHITE
BLACK(L1)
WHITE (N)
GREEN GREEN
(L1)
(N)
(G)
BLUE (N1)
GRAY (N2)
RED (L2)
(G)
120V
YELLOW
(JUMPER)
TERMINAL BLOCK
3.3 120V hard wire connection
A. Loosen the securing screw from the terminal block to remove the cord from the terminal block. KEEP 2
WIRE JUMPERS IN THE TERMINAL BLOCK.
B. Add a strain relief and feed the supply wires through the 7/8” (22mm) hole from the terminal block.
C. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by
tightening the screws on the (N) slots. ENSURE JUMPER WIRES ARE SECURED.
D. Run Black (L1) and Green (G) wires from the power supply to designated slots on the terminal block.
E. Re-install cover plate.
Fig. 1
Leave enough wiring so that the appliance can be removed from the enclosure without disconnecting the
appliance from the power supply.
note:
Front Side of Appliance
Terminal Block
Fig. 2
B. Remove the terminal block from the power cord assembly by removing the 2 screws (Fig. 2). Set terminal
block and screws aside; discard power cord assembly.
C. Hard wire appliance (see “120V hard wire connection” and
“240V hard wire connection” sections).
D. Install the small end of the strain relief into the new cover
plate (supplied) using the screws previously removed in
step A (Fig. 3).
Power Cord
Assembly
Fig. 3
Strain Relief
Bushing

W415-1767 / F / 07.20.18
EN
18
electrical information
BLACK
WHITE
BLACK(L1)
WHITE (N)
GREEN GREEN
(L1)
(N)
(G)
BLUE (N1)
GRAY (N2)
RED RED (L2)
(L2)
(G)
240V
TERMINAL BLOCK
3.4 240V hard wire connection
A. Loosen the securing screw from the terminal block to remove the cord from the terminal block. REMOVE
2 WIRE JUMPERS IN THE TERMINAL BLOCK.
B. Add a strain relief and feed the supply wires through the 7/8” (22mm) hole from the terminal block.
C. Insert White (N) wire from power supply to the designated (N) slots in the terminal block. Secure by
tightening the screws on the (N) slots.
D. Run black (L1), Red (L2), and Green (G) wires from the power supply to designated slots on the terminal
block.
E. Re-install cover plate.
Leave enough wiring so that the appliance can be removed from the enclosure without disconnecting the
appliance from the power supply.
note:

EN
W415-1767 / F / 07.20.18 19
finishing
4.0 finishing
4.1 front glass installation / removal
4.2 front trim installation / removal
• Before the front trim or glass is removed or installed, unplug the appliance and wait until it is cool to the touch.
• Trim can be heavy and fragile. Handle with care.
!WARNING
A. Have 2 people lift the glass up. Place the bottom side of the glass into the appliance and and then pivot it
until the glass is touching the side panel (Fig. 1).
B. Secure using 4 fasteners (Fig. 2).
C. To remove front glass, reverse steps.
A. Align the front trim to the appliance from the top and ensure the trims clip onto the brackets on the
appliance (Fig. 1).
B. Pull the trim down to ensure it is hooked properly onto the brackets (Fig. 2).
C. Secure trims by tightening the securing fasteners (Fig. 3).
D. To remove the front trim, reverse steps.
Figure 1 Figure 2
Figure 3
Fig. 1 Fig. 2
Fig. 1 Fig. 2
Fig. 3

W415-1767 / F / 07.20.18
EN
20
finishing
4.3 media installation
4.3.1 log set and topaz glass installation
A. Remove the fasteners from the log set assembly. Keep the
fasteners with the log set assembly for future use.
B. Remove log set assembly.
C. Install media tray, ensuring NOT to re-install the fasteners as they
can cause the media tray to bow when heated.
D. Carefully place acrylic crystals into the media tray, creating an
even layer from side to side.
A. Carefully place the topaz glass between the log set assembly (front and back side).
A. Ensure to remove all acrylic crystals from the ember bed.
B. Remove fasteners from the media tray (Fig. 1).
C. Remove media tray (Fig. 2).
D. Install log set assembly (Fig. 3).
E. Carefully place the topaz glass between the log set assembly.
F. Repeat steps on the opposite side.
Install the acrylic crystal media after framing the appliance and before installing the front glass.
Install the log set and topaz glass after framing the appliance and before installing the front glass.
If acrylic crystal media is installed:
If log set assembly is installed:
There are 2 media options for this appliance: log set and acrylic crystals. The log set assembly comes pre-
installed with the appliance and has to be finished with topaz glass (see “log set and topaz glass installation”
section). If desired, the log set and topaz glass can be switched out with acrylic crystals (see “acrylic crystal media
installation” section).
Ensure to vacuum up any topaz glass or acrylic crystals outside the
media tray area before operation.
Do NOT cover triangular covers on the back side of the appliance.
Blocking the triangular covers with media will alter the flame appearance.
note:
Do NOT cover triangular covers on the back side of the appliance. Blocking the triangular covers with media will
alter the flame appearance.
note:
FIG 3
Fig. 1 Fig. 2
4.3.2 acrylic crystal media installation
Fig. 3