Napoleon NEFB24H User manual

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FR
PG
25
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.
INSTALLATION AND
OPERATING INSTRUCTIONS
1.16E
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /
103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com •[email protected]
SAFETY INFORMATION
!WARNING
If the information in these instructions
are not followed exactly, a fire may result
causingpropertydamage,personal injury
or loss of life.
- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
$10.00
CERTIFIED UNDER CANADIANAND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021
NEFB24H, NEFB27H
& NEFB29H
ELECTRIC FIREPLACE

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2
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
TABLE OF CONTENTS
1.0 INTRODUCTION 3
1.1 DIMENSIONS 4
1.2 LISTING APPROVALS 5
1.3 GENERAL INSTRUCTIONS 5
1.4 RATING PLATE INFORMATION 6
1.5 LABEL LOCATION 6
2.0 LOCATING APPLIANCE 7
2.1 UNPACKING AND TESTING APPLIANCE 7
2.2 GROUNDING APPLIANCE 7
3.0 INSTALLATION 8
3.1 MINIMUM CLEARANCE TO COMBUSTIBLES 8
3.2 MINIMUM MANTEL CLEARANCES 8
3.3 FRAMING 9
3.3.1 HARD WIRING INSTALLATION 10
3.3.2 APPLIANCE INSTALLATION 12
4.0 OPERATING INSTRUCTIONS 13
4.1 OPERATING CONTROL PANEL 13
4.2 OPERATING BY REMOTE CONTROL 14
5.0 FINISHING 15
5.1 GLASS DOOR REMOVALAND INSTALLATION 15
5.2 LOG, GRATE AND EMBER BEDASSEMBLY REMOVAL 15
5.3 BRICK PANEL INSTALLATION AND REMOVAL (NEFB29H ONLY) 16
6.0 WIRING DIAGRAM 17
7.0 REPLACEMENT PARTS 18
7.1 NEFB24H OVERVIEW 19
7.2 NEFB27H OVERVIEW 20
7.3 NEFB29H OVERVIEW 21
8.0 TROUBLESHOOTING 22
9.0 WARRANTY 23
Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled,
and may be accepted for disposal at your local recycling center. Check with your municipality for recycling
instructions.

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1.0 INTRODUCTION !
WARNING
3.7C
• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF
CONTACTED.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier
is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,
install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the floor.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualified
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and
other flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the control system which has been under water.
• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualified service person.
• Do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• Never locate appliance where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or
relocatable power tap (outlet/power strip).
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

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1.1 DIMENSIONS
CEFB24H ILLUSTRATED
CEFB27H ILLUSTRATED
24" 610mm
18 5/8"
473mm
15 3/4"
399mm
12 3/4"
323mm
18"
457mm
9 1/2" 241mm
25 1/8" 639mm
21" 533mm
17 5/8"
448mm
14 5/8"
371mm
11 5/8"
294mm
8 5/8" 219mm
17"
432mm
22 1/8" 563mm
20 1/8"
511mm
26" 660mm
17 1/4"
437mm 14 1/4"
361mm
9 1/2" 241mm
19 1/2"
495mm
27 1/4" 691mm
20 1/8" 510mm
CEFB29H ILLUSTRATED
24" 610mm
27" 686mm
29" 737mm
NEFB24H ILLUSTRATED
NEFB27H ILLUSTRATED
NEFB29H ILLUSTRATED

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5
4.8B
A. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the
outlet are on.
B. The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused
by the initial heating of internal appliance elements and will not occur again.
C. If your appliance does not emit heat, consult the operation section of this manual for further
information.
D. Use with a CSA or UL certified surge protector.
E. Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
!
WARNING
READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO
FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY
AND/OR PROPERTY DAMAGE.
ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE
IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL
ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT
SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR
RESULT IN A SAFETY HAZARD.
DO NOT OPEN. RISK OF ELECTRIC SHOCK. NO USER-SERVICEABLE PARTS INSIDE.
DO NOT USE DAMAGED ELECTRICAL CORDS.
SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE
POWER SUPPLY CIRCUIT.
TO PREVENT ELECTRIC SHOCK MATCH THE WIDE BLADE OF PLUG TO WIDE SLOT OF
RECEPTACLE AND FULLY INSERT.
1.2 LISTING APPROVALS
This appliance has been tested in
accordance with the CSA Standards
for fixed and location-dedicated
electric room appliances in the United
States and Canada. If you need
assistance during installation, please
contact your local dealer.
NOTE: This appliance must be
electrically wired and grounded in
accordance with local codes or, in
the absence of local codes, with
National Electric Code ANSI/NFPA
70-latest edition in the United States
or the Canadian Electric Code, CSA
C22.1 in Canada.
Model Number NEFB24H NEFB27H NEFB29H
Description 24" Electric
Fireplace 27" Electric Fireplace 29" Electric Fireplace
Voltage 120V AC 120V AC 120V AC
Watts Max 1500W Max 1500W Max 1500W
Amps 15 AMP
Grounded
Circuit
15 AMP Ground-
ed Circuit 15 AMP Ground- ed Circuit
Appliance Width 24" (610mm) 27" (686mm) 29" (737m)
Appliance Height 17 5/8"
(448mm) 18 5/8" (473mm) 20 1/8" (511mm)
Appliance Depth 8 5/8" (219mm) 9 1/2" (241mm) 9 1/2" (241mm)
Net Weight 31.1lbs (14.1kg) 35.9lbs (16.3kg) 36.4lbs (16.5kg)
Gross Weight (1A) 34.6lbs (15.7kg) 39.7lbs (18kg) 40.8lbs (18.5kg)
Gross Weight (3A) 37lbs (17kg) 44lbs (20kg) 45bs (20.5kg)
1.3 GENERAL INSTRUCTIONS
As with most electronic devices, your new electric fireplace has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the fireplace to reach room
temperature before turning it on.

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1.4 RATING PLATE INFORMATION
W385-2062
CERTIFIED UNDER CANADIANAND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA22.2 NO. 46 UL 2021
FOYER À ÉLECTRIQUE. HOMOLOGUE POUR
INSTALLATION DANS UNE CHAMBRE A
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIE POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTHAMERCIA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUE EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SERIE: NEFB
MODEL / MODÈLE:
NEFB24H
DESIGN AMERIQUE DE NORD
PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to
the model of the appliance.
For rating plate location, see “LABEL LOCATION” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
NOTE: The rating plate must remain with the appliance at all times. It must not be removed.
SAMPLE
NDARD: CSDARD: C
S ETAMÉRICAIS ETAMÉRICAI
FOYER À ÉLECTYER À ÉLEC
INSTALLATIOALLATIO
COUCHERCOUCHE
APPROAPPRO
MAIMAI
P
LTAGE:TAGE:
120 VAC120 VAC
FREQUENCY:FREQUENCY:
60H60H
P
OWER
:POWER:
15015
D
ATE CODE:
DATE CODE:
GNED IN NORTHAGNED IN NORTHA
BY WOLFBY WOL
MM
NADA
NADA
SAMPLE
PL
PL
PL
P
P
P
P
PL
PL
PL
PL
DEL / MODÈLE:DEL / MODÈLE:
66
AM
1.5 LABEL LOCATION
RATING PLATE WITH SERIAL
NUMBER
NEFB24H (W385-2062)
NEFB27H (W385-2061)
NEFB29H (W385-2002)
WARNING LABEL
(W385-1944) CAUTION LABEL
(W385-1945)
WIRE DIAGRAM LABEL
(W385-2009)
"DO NOT COVER" LABEL
(W385-1946)
HARD WIRING
LABEL
(W385-2003)
WARNING
LABEL
(W385-1943)
REAR
FRONT SIDE
"HOT SURFACE"
LABEL
(W385-2017)

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!
WARNING
2.0 LOCATING APPLIANCE
2.1 UNPACKING AND TESTING APPLIANCE
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the
appliance, remove all packaging material and test to make sure the appliance operates properly by plugging
the power supply cord into a conveniently located 120V,15Amp minimum grounded outlet.
2.2 GROUNDING APPLIANCE
DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF
TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,
CLOTHES AND CURTAINS AT LEAST 36" FROM THE FRONT OF THE APPLIANCE.
NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER
WATER CONTAINER.
WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND
MAINTENANCE.
TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE
MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED
OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.
DO NOT EXPOSE THE ELECTRIC APPLIANCE TO THE ELEMENTS (SUCH AS RAIN, ETC.)
96.1
GROUNDING METHODS
METAL SCREW
(A)
NOTALLOWED IN CANADA
GROUNDING
MEANS
ADAPTER
GROUNDING PIN
COVER OF
GROUNDED
OUTLET BOX
(C)
(B)
This appliance is
f
or use on 120 Volts. The cord has a plug
as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding lug extending from the
adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be
used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove
plug from outlet.
NOTE: Must be connected to a dedicated15 amp circuit. The
use of an extension cord is NOT permitted.

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3.0 INSTALLATION
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic
areas.
NOTE: Follow all National and local electrical codes.
!
WARNING
RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID
TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY. DO NOT RUN
CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW RUGS, RUNNERS OR THE LIKE. ARRANGE CORD
AWAY FROM TRAFFIC AREAS AND WHERE IT WILL NOT BE TRIPPED OVER.
RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT
USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.
RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED OPTIONAL ACCESSORIES.
USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE
WARRANTY AND/OR RESULT IN A SAFETY HAZARD.
IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLOSION MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO NOT STORE OR USE GASOLINE OR OTHER
FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
THIS APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS APPLIANCE.
HEATER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE
HAZARD.
DO NOT RUN THE POWER CORD HORIZONTALLY, DIRECTLY BELOW THE APPLIANCE.
68.5A
3.1 MINIMUM CLEARANCE TO COMBUSTIBLES
Measurements are taken from the glass front.
Bottom 0" Top 0" to 2" (51mm) mantel
Sides 1/4" (6.3mm) Top 3" (76mm) to ceiling
Back 1/4" (6.3mm) Top 1/4" (6.4mm) to enclosure
!
WARNING
WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE
HEAT RESISTANT TO PREVENT DISCOLOURATION.
3.2 MINIMUM MANTEL CLEARANCES
NOTE: The control panel switch is located on the upper right hand side of the appliance. Always
ensure this switch remains accessible.
TOP OF APPLIANCE
6" 152mm
8"8" 203mm MANTEL
1" 25mm
2" 51mm
3" 76mm 4" 102mm
2" 51mm 1/4" 6.3mm

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A. Once the rough opening has been
prepared, and the power has been
routed to the right side of the recess,
the appliance may be installed.
B. The electrical connection must be
made prior to placing the appliance
into position. (See "HARD WIRING
INSTALLATION" section).
Prepare rough in framing following the recommended dimensions in Figure 1. For the corner rough in framing,
follow the recommended dimension in Figure 2.
Select a location that is not prone to moisture and is located at least 36" (914mm) away from combustible
materials such as curtain drapes, furniture, bedding, paper etc.
NEFB24H NEFB27H NEFB29H
A9" (229mm) 10" (254mm) 10" (254mm)
B23" (584mm) 26" (660mm) 28" (711mm)
C17 1/4"
(438mm) + F 18 1/4" (463mm) + F 19 3/4" (502mm) + F
J41"
(1041mm) 44" (1118mm) 46" (1168mm)
K29" (736mm) 31 1/2"
(800mm) 32 1/2" (826mm)
L29" (736mm) 31 1/2"
(800mm) 32 1/2" (826mm)
L
K
JB
C
B
A
F
FLOOR
(Or mantel base thickness)
Fig. 1 Fig. 2
3.3 FRAMING

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GREEN
BLACK
WHITE
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and
wire the appliance directly to the household wiring. The wire and power supply breaker must rated for 120V
minimum 15 Amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the
current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
GREEN
BLACK
WHITE
NOTE: There are 3 wires from the fireplace junction; white (neutral), black (power L1) and green
(ground) that connect to 120V power supply (breaker panel), see below.
White, Green and
Black wires:
Connect to 120V
power supply.
3.3.1 HARD WIRING INSTALLATION
* NEFB29H ILLUSTRATED

NOTE: Leave enough wire so that the appliance can be removed from the enclosure without
disconnecting the power supply.
A. Remove the securing screw from the electrical cover plate, located on the right hand side of the
fireplace.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the
power supply. Connect the white wire from the unit to the white (neutral) wire from the power
supply. Connect the green wire to the ground wire.
E. Resecure the cover plate.
BLACK
WHITE BLACK
WHITE
4
6
1
1
-
:
1
0
8
&
3
+
6
/
$
5
*
0
/
'
*
3
&
1
-
"
$
&
GREEN
GREEN
(L1)
(N)
(G)
WIRE NUT
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Fig. 1 Fig. 2
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3.3.2 APPLIANCE INSTALLATION
A. With two people, lift the appliance up and insert into the opening, keeping a 3/8" (9.5mm) space
between the appliance and floor base in order to not scratch the floor surface. Do not push or slide the
bottom of the appliance on the floor base, see Figure 1.
B. Set the appliance down and into place, see Figure 2.
C. If the appliance does not sit flat on the floor or mantel base, apply a shim (not supplied) under the
nylon pads and adjust until level.
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
MANTEL
TABLETTE
APPLIANCE
APPAREIL
1/4"
STEP 1: LIFT
ÉTAPES 1: SOULEVER
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL !!
MANTEL MANTEL
F
NOTE: This appliance is equipped with nylon pads located on the bottom four corners. To prevent
damaging the base of the mantel, carefully lift the appliance into the mantel while avoiding contact
with the front edge of the mantel base.

POWER Turns the appliance ON/OFF.
FLAME & EMBER LIGHT
CONTROL
HEATER CONTROL
DECORATIVE LIGHT
(CEFB29H ONLY)
TIMER
TEMPERATURE
CONTROL
Controls Flame brightness and the Ember Light.
5 Settings: Flame & Ember off (FO), Ember on but Flame
off (LL), small Flame & Ember (F1), medium Flame &
Ember (F2), brightest Flame and Ember (F3).
Turns the Heater and Blower ON/OFF.
4 Settings: Heater & Blower off (HO), Blower on (BL), low
heat (H1), high heat (H2).
Controls Decorative Light settings.
4 Settings: Decorative Light off (do), white colour (d1),
auto-cycle from White / Orange / Blue / Orange-Blue /
White-Orange / White-Blue (d2), lock to desired colour
(d3). It will take 8.5 seconds to switch between colours
(on d2 setting).
Timer can be programed to run appliance for specific
lengths of time (30mins. minimum to 6hrs maximum).
Press and hold the Timer button for 5 seconds. This
will change the button to Temperature Control, or vice
versa. There are 7 temperature settings (61°F, 64°F, 70°F,
75°F, 81°F, 85°F and OFF)
F° / C° SWITCH Hold 5
seconds To change temperature format, Fahrenheit or Celsius.
Press and hold the Flame button for 5 seconds.
HEATER LOCK Hold 5
seconds Heater button can be locked or unlocked by holding the
Heater button for 5 seconds.
Hold 5
seconds
(FOR NEFB27H,
NEFB29H ONLY)
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4.0 OPERATING INSTRUCTIONS
Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V
power supply, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, the flame generation lights will come back on at the high setting, when the power supply
returns.
The Control Panel is located on the top front of the appliance.
4.1 OPERATING CONTROL PANEL

*NEFB27H, NEFB29H REMOTE
CONTROL ILLUSTRATED
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4.2 OPERATING BY REMOTE CONTROL
!
WARNING
TO AVOID DANGER OF SUFFOCATION KEEP THE PACKAGING BAG AWAY FROM BABIES AND
CHILDREN. DO NOT USE IN CRIBS, BED, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.
KNOT BEFORE THROWING AWAY.
A. The power button can be used to turn the appliance on/off. Pressing
this button activates the power to the appliance. Pressing the
power button again will turn off the appliance. The ember and log will
fade after 4 seconds after turning off the appliance.
B. To adjust the flame brightness and ember log light, press the flame
button . There is one ember log light and three flame brightness
levels to cycle through and then an off setting ( LL, F1, F2, F3 and
then F0).F3 is the brightest flame level, LL is the ember log light only.
C. To control the thermostat function press the thermostat button .
There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F
85°F and off). The default setting will display Fahrenheit. Press the
thermostat button to cycle through the settings. Once you have
selected the desired temperature the heater will automatically
operate until that temperature is reached. When the room
temperature is 2 degrees lower than the temperature setting, the
heater will turn on.
D. To activate the heater and blower, press the heater button , the
blower will turn on. Press the heater button again to set desired low
or high heat temperature; press the heater button again to turn off
the heater.
E. The timer controls all operating modes of the appliance. To activate
the timer, press the timer button , the icon will illuminate and the
time will appear on the LED display. To choose the desired time,
continue to press the timer button, there are 8 settings (30mins,1h,
2h, 3h, 4h, 5h, 6h and off). The fireplace will turn off at the setting
time.
F. To activate the decoration light, press the light button .There are three settings to cycle through and
then an off setting (d1, d2, d3 and then d0). d1 white colour, d2 colour cycles from White / Orange /
Blue / Orange-Blue / White-Orange / White-Blue. It will take 8.5 seconds to switch from one colour to
the next when in d2 setting, d3 will lock to a desired colour (Only NEFB27H and NEFB29H models
have the decoration light feature).
G. To turn off the appliance, press the power button once on the remote, or press the power button once
on the control panel on the unit.
NOTE: This hand held remote control must remain within 6 meters or 19 feet of the appliance to be
effective.
NOTE: When operating the remote control, it must be directed towards the front center of the appliance.

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5.0 FINISHING
!
WARNING
POWER SUPPLY SERVICE MUST BE COMPLETED PRIOR TO FINISHING TO AVOID
RECONSTRUCTION.
HEAT VENTS AND AIR OPENINGS CANNOT BE COVERED IN ANY CIRCUMSTANCES.
5.1 GLASS DOOR REMOVAL AND INSTALLATION
A. Remove the 4 screws off the appliance, as shown.
B. Remove the glass front and place on a soft non-abrasive
surface.
C. Reverse these steps to reinstall the glass front.
!
WARNING
FACING AND/OR FINISHING MATERIAL MUST NOT INTERFERE WITH AIR FLOW THROUGH AIR
OPENINGS, LOUVRES OPENINGS, OPERATION OF LOUVRES OR DOORS OR ACCESS FOR
SERVICE. OBSERVE ALL CLEARANCES WHEN APPLYING COMBUSTIBLE MATERIALS.
BEFORE DOOR IS REMOVED TURN THE APPLIANCE OFF AND WAIT UNTIL APPLIANCE IS COOL
TO THE TOUCH. DOORS ARE HEAVY AND FRAGILE SO HANDLE WITH CARE.
SCREW
A. Remove the packaging materials holding
the logs, grate and ember bed assembly
to the appliance.
B. Pinch the back of the assembly and lift it
up from the appliance.
SCREW
EMBER
BED
* NEFB27H ILLUSTRATED
5.2 LOG, GRATE AND EMBER BED ASSEMBLY REMOVAL
For Model NEFB29H:
A. Remove the 2 screws, as shown.
B. Lift the log, grate and ember bed up from
the appliance and remove.
For Model NEFB24H and NEFB27H:
SCREW

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16
A. Slide the panels into place and secure with the holding bracket.
B. Ensure the brick panels are positioned appropriately in the unit and are not angled or sticking
out from the unit.
HOLDING BRACKET
HOLDING BRACKET
5.3 BRICK PANEL INSTALLATION AND REMOVAL (NEFB29H ONLY)

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6.0 WIRING DIAGRAM !
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
PLUG / FICHE
FAN /
SOUFFLERIE
MOTOR /
MOTEUR
AC-N
AC-L
RLY1 RLY2 RLY3 RLY4
NTC
OUTOUT
OUT
IN
#7
#8
#5
#6
#2 #4
#14
#1
#9
#3
#11
#12
#13
#10
#15
CARTE DE CIRCUIT IMPRIMÉ
MAIN PCB BOARD /
DECORATION /
DÉCORATION
L
N
G
WIRE NUT /
CONNECTEUR
DE FILS WIRE NUT /
CONNECTEUR
DE FILS
WIRE NUT /
CONNECTEUR
DE FILS
HEATER 700W2 /
CHAUFFERETTE 700W2
HEATER 700W1 /
CHAUFFERETTE 700W1
THERMAL CUT-OFF / COUPURE
THERMIQUE
DECORATION LIGHT (OPTIONAL) /
DECORATION DE LUMIÈRE(OPTIONNEL)
700W1 700W2 MOTOR /
MOTEUR FAN /
SOUFFLERIE
T-FUSE /
FUSIBLE
FLAME /
FLAMME DISPLAY CN3 /
AFFICHAGE
TEMPERATURE
SENSOR /
CAPTEUR DE
EMPÉRATURE
CONTROL PANEL BOARD /
PANNEAU DE CONTRÔLÉ
FLAME LED LIGHT /
LUMIÈRE DEL DE FLAMME
LOG LIGHT /
DEL DES BÛCHES
EMBER BED LIGHT /
LUMIÈRE LIT DE BRAISES
LOG LIGHT /
DEL DES BÛCHES
W385-2009 / B

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18
Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE
ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR
AUTHORIZED DEALER. 41.1
FAILURE TO POSITION THE PARTS
IN ACCORDANCE WITH THIS
MANUAL OR FAILURE TO USE ONLY
PARTS SPECIFICALLY APPROVED
WITH THIS APPLIANCE MAY
RESULT IN PROPERTY DAMAGE OR
PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-866-820-8686
7.0 REPLACEMENT PARTS

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19
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
11 REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G105-0006
FRONT GLASS
G010-0079 G405-0010
G010-0084 G010-0076
G660-0004
W010-3145 PLASTIC FLAME PANE
L
BLOWER & HEATER ASSEMBLY FLAME LED
REFLECTOR
REMOTE CONTROL TRANSMITTER
FRONT HEADER
G190-0004 TEMPERATURE SENSOR
W435-0059 SYNCHRONOUS MOTOR
G190-0005 MAIN PCB BOARD
G190-0006 W615-0135-SER SPACER, 4PCS
G405-0012 LOG LED
G405-0011 EMBER BED LED
G135-0011 EMBER BED
31
16
17
14
15
CONTROL PANEL, NEFB24H
G010-0081
32
CONTROL PANEL BOARD
33 34
35
3
63
7
38 911 12 13 14 1510 16 2217
G750-0032 WIRE ASSEMBLY
7.1 NEFB24H OVERVIEW

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11 REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8 9 10
REF. PART NO. DESCRIPTION
12
13
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
G105-0007
FRONT GLASS
G010-0079
G405-0010
G010-0085 G010-0077 G660-0005 G010-0082 PLASTIC FLAME PANE
L
BLOWER & HEATER ASSEMBLY FLAME LED
REFLECTOR
REMOTE CONTROL TRANSMITTER FRONT HEADER
G190-0004 TEMPERATURE SENSOR W435-0059 SYNCHRONOUS MOTOR G190-0005 MAIN PCB BOARD G190-0006 W615-0135-SER SPACER, 4PCS G405-0012 LOG LED
G405-0011 EMBER BED LED
G135-0012 EMBER BED
31
16
17
14
15
CONTROL PANEL, NEFB29H
G010-0080
32
CONTROL PANEL BOARD
33 34
35
3
63
7
39 10 12 13 14 15 1611 17 2218
3
8
G750-0032 WIRE ASSEMBLY
18
G405-0007 NIGHT LIGHT LED
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
7.2 NEFB27H OVERVIEW