Napoleon Element NEFB36H-BS User manual

FRENCH PG. 25
W415-1980 / 06.20.19
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
Element™ Electric Appliance
(NEFB36H-BS Illustrated)
NEFB36H-BS
This appliance has a remote that requires button
batteries that are hazardous to young children.
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA C22.2 NO. 46 / UL 2021

W415-1980 / 06.20.19
EN
2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-1980 / 06.20.19 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.

W415-1980 / 06.20.19
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4
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 hardware list 5
1.3 listing approvals 6
1.4 general instructions 6
1.5 unpacking and testing appliance 6
1.6 rating plate information 7
1.7 label location 7
2.0 locating appliance 8
2.1 grounding appliance 8
3.0 installation and finishing 9
3.1 minimum clearance to combustibles 9
3.2 minimum mantel clearances 9
3.3 rough framing 10
3.4 appliance installation and finishing 11
4.0 electrical information 14
4.1 120V cord plug installation 14
4.2 wiring diagram 14
4.3 hard-wiring installation 15
4.3.1 120V hard-wiring installation 15
4.3.2 240V hard-wiring installation 15
5.0 operating instructions 16
5.1 operating control panel 16
5.2 operating remote control 17
5.3 remote battery installation 18
6.0 maintenance 18
7.0 replacement parts 19
7.1 overview 20
8.0 troubleshooting 21
9.0 warranty 23
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-1980 / 06.20.19 5
dimensions
1.0 general information
1.1 dimensions
30 3/4”
(781mm)
10 5/8”
(270mm)
11 1/4”
(286mm)
28 7/8”
(733mm)
34 5/8”
(879mm)
36 1/8”
(918mm)
33 7/8”
(860mm)
25 7/8”
(657mm)
31 7/8”
(810mm)
1.2 hardware list
Ref. Description Quantity
A Wood Screws 4
B Strain Relief 1
C Junction Box Cover Plate 1
D Wire Nuts 2
FRONT VIEW SIDE VIEW
TOP VIEW
ABCD

W415-1980 / 06.20.19
EN
6
general information
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
Carefully remove the appliance from the box. Prior to installing the appliance, remove all packaging material and
test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located
120V, 15 Amp minimum grounded outlet.
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model No. NEFB36H-BS
Description 36" Electric Appliance
Voltage 120V / 240V
Watts 1500 / 3000W
Amps Dedicated 15 AMP Grounded Circuit
Appliance Width 36 1/8" (918mm)
Appliance Height 31 7/8" (810mm)
Appliance Depth 11 1/4" (286mm)
Net Weight 66.1lbs (30.0kg)
Gross Weight 74.9lbs (34.0kg)
This appliance must be electrically wired and
grounded in accordance with local codes or,
in the absence of local codes, with the latest
edition of the National Electrical Code ANSI/
NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
note:
1.3 listing approvals
1.4 general instructions
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
1.5 unpacking and testing appliance
The appliance is factory wired for 120
volt power supply. If 240 volt operation
is required, see "electrical information"
section.
note: Manual
(packaged on
top of appliance)
Outer Box
Brick Panels
(packaged at back
of appliance)
Remote &
Hardware Kit
(packaged on bottom
of appliance)
Exact packaging location may vary.
Some packaging has been hidden for
clarity.

EN
W415-1980 / 06.20.19 7
general information
1.6 rating plate information
W385-2368
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120/240 V TENSION: 120/240 V
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W/3000W PUISSANCE: 1500W/3000W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFB36H
MODEL
NEFB36H-BS
MASTER CONTRACT: 214173 CONTRAT-CADRE: 214173
DÉSIGNÉ AMÉRIQUE DU NORD
PAR WOLF STEEL LTD.
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
CEFB36H-BS
For rating plate location, see “label location” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
SAMPLE
A
VO
LTA
G
E:
VOLTAGE:
120
/
240 V
120/240 V
TENSION:ENS
FREQUENCY
:FREQUENCY:
60H
z
60Hz
FRÉ
P
OWER:
POWER:
1500W/30001500W/300
DATE CODEECO
DESIGNED INDESIGNE
MP
MP
M
M
P
P
P
P
MODE
L
MODEL
N
EFB36H-B
SNEFB36H-BS
RACT: 214173CT: 214
CONTRAT-CADRE: 214173CONTRAT-CADRE: 21417
E. HOMOL
. HOMOL
ON DANS UNE CHAMNS UNE CHA
OUCHER, UNE SALLE DE BAIN ECHER, UNE SALLE DE BAIN
APPROPRIÉ POUR INSTALLATIONAPPROPRIÉ POUR INSTALLATION
MAI
SO
N M
O
BILE.
MAISON MO
L
CEFCE
The rating plate must remain with the appliance at all times. It must not be removed.
note:
1.7 label location
Ref. Part Number Label Description
A W385-2210 "Do Not Cover"
B N/A Model & Serial Number
C W385-2370 Wiring Diagram
D W385-2368 Rating Plate
E W385-2167 "Caution"
F W385-2163 "Warning"
G W385-2371 120V Hard-Wiring Diagram
H W385-2372 240V Hard-Wiring Diagram
I W385-1943 "Warning"
A
C
E
G
F
H
I
B
D

W415-1980 / 06.20.19
EN
8
2.0 locating appliance
2.1 grounding appliance
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes and curtains at least 36” (91.4cm) from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.).
!WARNING
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts and 240 volts. The cord has a plug as shown in (A). An adapter as shown in
(C) is available for connecting three-blade grounding plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptable is available.
To disconnect the appliance, turn controls to off, then remove plug from outlet.
note:
This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.

EN
W415-1980 / 06.20.19 9
3.0 installation and finishing
Your NEFB36H-BS is a recessed appliance. Select a suitable location that is not susceptible to moisture and is
away from drapes, furniture and high traffic areas.
3.1 minimum clearance to combustibles
Measurements are taken from the glass front.
Bottom 0" Top 0" to mantel
Sides 0" Top 0" to ceiling
Back 0"
3.2 minimum mantel clearances
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
The power switch is located on the upper right hand side of the appliance. Ensure to maintain access to this
switch at all times.
note:
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.
!WARNING
0”
Wall
Appliance

W415-1980 / 06.20.19
EN
10
installation and finishing
3.3 rough framing
• Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible
materials such as curtains, drapes, furniture, bedding, paper, etc.
!WARNING
Once the rough framing has been prepared and the power has been routed to the right side of the recess, the
appliance may be installed.
note:
The electrical connection must be made prior to placing the appliance into position (see "electrical information"
section).
Have two people lift the appliance into position.
In order to avoid the possibility to exposed insulation or vapour barrier coming in contact with the appliance
body, it is recommended that the walls of the appliance enclosure be "finished" (i.e. drywall / sheet rock, etc.)
as you would finish any other outside wall of a home. This will ensure that clearance to combustibles is main-
tained within the enclosure.
11”
(279mm)
35 1/2”
(902mm)
31 1/4”
(794mm)
Wall
Rough Framing Rough Framing in a Corner
50 1/4”
(1276mm)
35 1/2”
(902mm)
35 1/2”
(902mm)
35 1/2”
(902mm)