Napoleon Element NEFB36H-BS User manual

FRENCH PG. 25
W415-1980 / 06.20.19
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
Element™ Electric Appliance
(NEFB36H-BS Illustrated)
NEFB36H-BS
This appliance has a remote that requires button
batteries that are hazardous to young children.
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA C22.2 NO. 46 / UL 2021

W415-1980 / 06.20.19
EN
2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-1980 / 06.20.19 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.

W415-1980 / 06.20.19
EN
4
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 hardware list 5
1.3 listing approvals 6
1.4 general instructions 6
1.5 unpacking and testing appliance 6
1.6 rating plate information 7
1.7 label location 7
2.0 locating appliance 8
2.1 grounding appliance 8
3.0 installation and finishing 9
3.1 minimum clearance to combustibles 9
3.2 minimum mantel clearances 9
3.3 rough framing 10
3.4 appliance installation and finishing 11
4.0 electrical information 14
4.1 120V cord plug installation 14
4.2 wiring diagram 14
4.3 hard-wiring installation 15
4.3.1 120V hard-wiring installation 15
4.3.2 240V hard-wiring installation 15
5.0 operating instructions 16
5.1 operating control panel 16
5.2 operating remote control 17
5.3 remote battery installation 18
6.0 maintenance 18
7.0 replacement parts 19
7.1 overview 20
8.0 troubleshooting 21
9.0 warranty 23
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves
the right to change or modify any information within this manual at any time without notice. Changes, other than
editorial, are denoted by a vertical line in the margin.
note:

EN
W415-1980 / 06.20.19 5
dimensions
1.0 general information
1.1 dimensions
30 3/4”
(781mm)
10 5/8”
(270mm)
11 1/4”
(286mm)
28 7/8”
(733mm)
34 5/8”
(879mm)
36 1/8”
(918mm)
33 7/8”
(860mm)
25 7/8”
(657mm)
31 7/8”
(810mm)
1.2 hardware list
Ref. Description Quantity
A Wood Screws 4
B Strain Relief 1
C Junction Box Cover Plate 1
D Wire Nuts 2
FRONT VIEW SIDE VIEW
TOP VIEW
ABCD

W415-1980 / 06.20.19
EN
6
general information
As with most electronic devices, your new electric appliance has been designed to operate at temperatures
between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room
temperature before turning it on.
Carefully remove the appliance from the box. Prior to installing the appliance, remove all packaging material and
test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located
120V, 15 Amp minimum grounded outlet.
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model No. NEFB36H-BS
Description 36" Electric Appliance
Voltage 120V / 240V
Watts 1500 / 3000W
Amps Dedicated 15 AMP Grounded Circuit
Appliance Width 36 1/8" (918mm)
Appliance Height 31 7/8" (810mm)
Appliance Depth 11 1/4" (286mm)
Net Weight 66.1lbs (30.0kg)
Gross Weight 74.9lbs (34.0kg)
This appliance must be electrically wired and
grounded in accordance with local codes or,
in the absence of local codes, with the latest
edition of the National Electrical Code ANSI/
NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
note:
1.3 listing approvals
1.4 general instructions
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
1.5 unpacking and testing appliance
The appliance is factory wired for 120
volt power supply. If 240 volt operation
is required, see "electrical information"
section.
note: Manual
(packaged on
top of appliance)
Outer Box
Brick Panels
(packaged at back
of appliance)
Remote &
Hardware Kit
(packaged on bottom
of appliance)
Exact packaging location may vary.
Some packaging has been hidden for
clarity.

EN
W415-1980 / 06.20.19 7
general information
1.6 rating plate information
W385-2368
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120/240 V TENSION: 120/240 V
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W/3000W PUISSANCE: 1500W/3000W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFB36H
MODEL
NEFB36H-BS
MASTER CONTRACT: 214173 CONTRAT-CADRE: 214173
DÉSIGNÉ AMÉRIQUE DU NORD
PAR WOLF STEEL LTD.
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
CEFB36H-BS
For rating plate location, see “label location” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
SAMPLE
A
VO
LTA
G
E:
VOLTAGE:
120
/
240 V
120/240 V
TENSION:ENS
FREQUENCY
:FREQUENCY:
60H
z
60Hz
FRÉ
P
OWER:
POWER:
1500W/30001500W/300
DATE CODEECO
DESIGNED INDESIGNE
MP
MP
M
M
P
P
P
P
MODE
L
MODEL
N
EFB36H-B
SNEFB36H-BS
RACT: 214173CT: 214
CONTRAT-CADRE: 214173CONTRAT-CADRE: 21417
E. HOMOL
. HOMOL
ON DANS UNE CHAMNS UNE CHA
OUCHER, UNE SALLE DE BAIN ECHER, UNE SALLE DE BAIN
APPROPRIÉ POUR INSTALLATIONAPPROPRIÉ POUR INSTALLATION
MAI
SO
N M
O
BILE.
MAISON MO
L
CEFCE
The rating plate must remain with the appliance at all times. It must not be removed.
note:
1.7 label location
Ref. Part Number Label Description
A W385-2210 "Do Not Cover"
B N/A Model & Serial Number
C W385-2370 Wiring Diagram
D W385-2368 Rating Plate
E W385-2167 "Caution"
F W385-2163 "Warning"
G W385-2371 120V Hard-Wiring Diagram
H W385-2372 240V Hard-Wiring Diagram
I W385-1943 "Warning"
A
C
E
G
F
H
I
B
D

W415-1980 / 06.20.19
EN
8
2.0 locating appliance
2.1 grounding appliance
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes and curtains at least 36” (91.4cm) from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.).
!WARNING
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts and 240 volts. The cord has a plug as shown in (A). An adapter as shown in
(C) is available for connecting three-blade grounding plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptable is available.
To disconnect the appliance, turn controls to off, then remove plug from outlet.
note:
This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.

EN
W415-1980 / 06.20.19 9
3.0 installation and finishing
Your NEFB36H-BS is a recessed appliance. Select a suitable location that is not susceptible to moisture and is
away from drapes, furniture and high traffic areas.
3.1 minimum clearance to combustibles
Measurements are taken from the glass front.
Bottom 0" Top 0" to mantel
Sides 0" Top 0" to ceiling
Back 0"
3.2 minimum mantel clearances
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
Follow all national and local electrical codes.
note:
The power switch is located on the upper right hand side of the appliance. Ensure to maintain access to this
switch at all times.
note:
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.
!WARNING
0”
Wall
Appliance

W415-1980 / 06.20.19
EN
10
installation and finishing
3.3 rough framing
• Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible
materials such as curtains, drapes, furniture, bedding, paper, etc.
!WARNING
Once the rough framing has been prepared and the power has been routed to the right side of the recess, the
appliance may be installed.
note:
The electrical connection must be made prior to placing the appliance into position (see "electrical information"
section).
Have two people lift the appliance into position.
In order to avoid the possibility to exposed insulation or vapour barrier coming in contact with the appliance
body, it is recommended that the walls of the appliance enclosure be "finished" (i.e. drywall / sheet rock, etc.)
as you would finish any other outside wall of a home. This will ensure that clearance to combustibles is main-
tained within the enclosure.
11”
(279mm)
35 1/2”
(902mm)
31 1/4”
(794mm)
Wall
Rough Framing Rough Framing in a Corner
50 1/4”
(1276mm)
35 1/2”
(902mm)
35 1/2”
(902mm)
35 1/2”
(902mm)

EN
W415-1980 / 06.20.19 11
installation and finishing
3.4 appliance installation and finishing
1. Remove the front decorative cover held in place by 2 magnets (Fig. 3-1).
2. With one hand on the glass door to prevent it from falling, remove the 2 screws holding the glass door in place
(Fig. 3-2).
3. Carefully lift the glass door out of the 2 slots in the bottom of the firebox (Fig. 3-3). Set the glass door on a
soft, non-abrasive surface.
4. Remove the 4 screws holding the log set in place (Fig. 3-4) then carefully remove the log set. Set the log set
aside (Fig. 3-5) and discard the 4 screws.
Fig. 3-1 Fig. 3-2
Fig. 3-4
Fig. 3-3
Slot
Decorative
Cover
Fig. 3-5
Remove screws from top holes.
Remove screws
from top holes.

W415-1980 / 06.20.19
EN
12
installation and finishing
5. Complete hard-wiring (see "electrical information" section).
6. Carefully lift the appliance into the rough-in framing.
7. Secure the appliance to the rough-in framing by installing 4 screws (supplied) through the mounting tabs from
the inside of the appliance (Fig. 3-6).
Fig. 3-6
Framing
hidden for
clarity.
Bend tabs as
necessary.
A x 4
Fig. 3-8
Fig. 3-9
Fig. 3-7
Repeat on
opposite
side.
Bottom
retainer
Side
retainer
Repeat on
opposite
side.
8. Remove the 4 screws holding the back retainers in place (Fig. 3-7). Set the screws and retainers aside (Fig.
3-8).
9. Place the brick panels into the bottom retainers and behind the side retainers (Fig. 3-9).

EN
W415-1980 / 06.20.19 13
installation and finishing
Fig. 3-10
Repeat on
opposite
side.
Fig. 3-11
10. Re-install the 2 back retainers by re-installing the 4 screws previously removed in step 8 (Fig. 3-10 and 3-11).
Fig. 3-12 Fig. 3-13
Framing
hidden for
clarity.
Fig. 3-15
Framing
hidden for
clarity.
Framing
hidden for
clarity.
Slot
Fig. 3-14
11. Re-install the log set without reinstalling the 4 screws removed in step 4 (Fig. 3-12).
12. Re-install the glass door (Fig. 3-13 and 3-14).
13. Re-install the front decorative cover held in place by 2 magnets (Fig. 3-15).

W415-1980 / 06.20.19
EN
14
4.0 electrical information
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT
permitted.
note:
4.1 120V cord plug installation
4.2 wiring diagram
The factory default setting is 120 volt cord plug installation configuration. Simply plug the appliance to a grounded
120V, 15 amp outlet box.
LRC21-4
FR-4
2018/09/01
SHENGYI
+
C
LK
EN
DATA
-K
1
2
D
E
C
GFA
BTOP LED
HEATER
TEMP
15*14
TM1616
FLAME on/off
SHENGYI
2018/08/31
LRC19 FR-4
[
+
CL
+
SD
_
DATA
CLK
_
+
T
EN
FAN1
IC2
IL1 1:850
E1
TEMP1
MOOD1
R5
MOOD2
EF1
R-N1
RF
H1 P-L1
P-N1
MOTOR1
F_B1
FAN-N1
M-N1
F_Y1
SIP1
E_B1
P-L
CUTOFF
NTC REMOTE RECEIVER
PTC
t105
H2
FLAME MOTOR
+EYB BYE+
SHENGYI FR-4 2017/04/22
LED3-M33
BR3 100
ER3 240
YR3 240 Y12E12 B12
B11E11 Y11
B10
E10 Y10
B9E9 Y9
B4
E4 Y4
B3E3 Y3
B2
E2 Y2 YR1 240
Y1
ER1 240
E1
SO
SI
BR1 100
B1
LED4-M23
2018/07/21
FR-4
SHENGYI
Y
B
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J2
ER1 27
E2 E3
E1 E4 SO
SI
FR-4
LED-M1
2008/06/05
N N2
N1
L2 L1
G
EMBER LED
FLAMELED
TOP LED / DEL SUPÉRIEURE
THERMALCU
TOFF
FAN MOTOR
MOTEUR DE FLAMME
MOTEUR DE VENTILATEUR
COUPE THERMIQUE
CHAUFFAGE DEL SUPÉRIEURE FLAMME
RÉCEPTEUR À DISTANCE
L1 = Black/Noir (Power/Alimentation)
L2 = Orange (Power/Alimentation)
G = Green/Vert (Ground/Terre)
N = White/Blanc (Common/Commun)
N1 = Blue/Bleu (Common/Commun)
N2 = Blue/Bleu (Common/Commun)
FAN MOTOR
MOTEUR DE VENTILATEUR

EN
W415-1980 / 06.20.19 15
electrical information
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.
!WARNING
HARD-WIRING CONNECTION
If it is necessary to hard-wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum
15 amps.
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local
codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian
Electrical Code CSA C22.1 in Canada.
4.3 hard-wiring installation
4.3.1 120V hard-wiring installation
1. Remove the 4 screws securing the cord and cover plate to the side of the firebox.
2. Unscrew the wire nuts securing the power supply cord.
3. Install the new strain relief (supplied) (Fig. 4-1) into the new cover plate (supplied) and feed the 14/2
conductor wire through the strain relief.
4. Connect the ground/bond wires together.
5. Connect L1 to L1 of the appliance.
6. Connect the supply N wire to the three N wires in the junction box. Do not connect the L2 wire.
7. With wires secured, carefully feed the wires into the firebox and re-secure the cover plate.
120V Wiring
240V Wiring
4.3.2 240V hard-wiring installation
1. Remove the 4 screws securing the cord and cover plate to the side of the firebox.
2. Unscrew the wire nuts securing the power supply cord and the L2 wire.
3. Install the new strain relief (supplied) (Fig. 4-2) into the new cover plate (supplied) and feed the 14/3
conductor wire through the strain relief.
4. Connect the ground/bond wires together.
5. Connect L1 to L1 of the appliance, connect the supply N wire to the single white N wire in the firebox.
Connect the L2 wire to the L2 wire of the appliance.
6. Screw the wire nuts onto the blue N wires seperately. Do not connect supply wires to these wires.
7. With wires secured, carefully feed the wires into the firebox and re-secure the cover plate.
B x 1
W385-2371
APPLIANCE WIRE
HARNESS
HARNAIS DE FIL
D'APPAREIL
BLACK / NOIR
ORANGE
WHITE / BLANC
BLUE / BLEU
BLUE / BLEU
YELLOW AND GREEN /
L1
L2
N
N1
N2
G
L
N
G
JAUNE ET VERT
HOME POWER SUPPLY
120VAC
SOURCE
D'ALIMENTATION DE
MAISON 120VAC
C x 1
W385
-
23
HOME POWER
SUPPLY 240VAC
SOURCE
D'ALIMENTATION DE
MAISON 240VAC
BLACK / NOIR
ORANGE
WHITE / BLANC
BLUE / BLEU
BLUE / BLEU
YELLOW AND GREEN /
L1
L2
N
N1
N2
G
L1
L2
N
G
JAUNE ET VERT
APPLIANCE WIRE
HARNESS
HARNAIS DE FIL
D'APPAREIL
B x 1
C x 1
D x 2
Inside
Appliance
Cover Plate
Strain Relief
Outside
Appliance
Fig. 4-1
Fig. 4-2
Inside
Appliance
Cover Plate
Strain Relief
Outside
Appliance

W415-1980 / 06.20.19
EN
16
5.0 operating instructions
• Ensure the house circuit breakers for the circuit supply are turned on. When initially connecting the appliance to
a power source, the appliance will make a beeping sound to indicate standby mode.
!WARNING
Once the appliance has been plugged into a grounded electrical outlet or hard-wired to a dedicated
120V or 240V power supply, it is ready to operate.
5.1 operating control panel
Power
Turns the appliance on / off.
Temperature
Control
Controls the appliance temperature.
11 Settings:
NOTE: When setting is °C or °F, the temperature control is OFF. Holding the button
for 5s will switch the temperature from °C to °F and vice versa.
Heater
Turns the heater and blower on / off.
3 Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Heater on
NOTE: Heater function can be disabled / enabled by holding the button for 5s.
When the heater function is disabled, "LO" will be displayed.
Top
Light
Controls the top light colour.
8 Settings:
d1 - Yellow, red, and blue
d2 - Red and blue
d3 - Yellow and blue
d4 - Yellow and red
d5 - Blue
d6 - Red
d7 - Yellow
d0 - Off
Flame
Controls the flame brightness.
5 Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame
°C 18 19 20 21 22 23 24 25 26 27
°F 64 66 68 70 72 74 76 78 80 82

EN
W415-1980 / 06.20.19 17
operating instructions
5.2 operating remote control
Power
Turns the appliance on / off.
Timer
Turns the timer on /off.
10 Settings: -- (no setting), 30 min., 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h
Temperature
Control
Controls the appliance temperature.
11 Settings:
NOTE: When setting is °C or °F, the temperature control is OFF.
Holding the button for 5s will switch the temperature from °C to °F
and vice versa.
Flame
Controls the flame brightness.
5 Settings:
F0 - Flame off
F1 - Small flame
F2 - Medium flame
F3 - Bright flame
F4 - Brightest flame
Top
Light
Controls the top light colour.
8 Settings:
d1 - Yellow, red, and blue
d2 - Red and blue
d3 - Yellow and blue
d4 - Yellow and red
d5 - Blue
d6 - Red
d7 - Yellow
d0 - Off
Brightness
Controls the ember bed brightness.
6 Settings:
b0 - No brightness
b1 - Low
b2 - Medium
b3 - Bright
b4 - Brightest
b5 - Pulsing effect (fade in and out)
Heater
Turns the heater and blower on / off.
3 Settings:
H0 - Heater and blower off
bL - Blower on
H1 - Heater on
NOTE: Heater function can be disabled / enabled by holding the
button for 5s. When the heater function is disabled, "LO" will be
displayed.
°C 18 19 20 21 22 23 24 25 26 27
°F 64 66 68 70 72 74 76 78 80 82
When operating the remote control, it must be directed towards the front centre of the appliance.
note:

W415-1980 / 06.20.19
EN
18
operating instructions
Remote
(Rear Side)
Battery Holder
Battery (CR 2025)
A. To replace the existing battery, remove the
battery holder.
B. To remove the battery holder, turn remote onto
front side and press the left side lever towards
the center while pulling the battery holder out
using the slot provided.
C. Replace existing battery, type CR 2025, with a
new battery and reinstall the battery holder into
the remote by sliding it into position.
D. Battery holder is secure into the remote control
when a clicking noise is heard.
• This remote control requires button batteries that are hazardous to young children.
• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical
burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek
urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other
mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.
!WARNING
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.
5.3 remote battery installation
6.0 maintenance
• Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance,
or moving this appliance. Failure to do so could result in electric shock, fire, or personal injury.
• Never immerse in water or spray with water. Doing so could result in electric shock, fire, or personal injury.
!WARNING
Metal:
• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• Do not use brass polish or household cleaners as these products will damage the metal trim.
Glass:
• Use a good quality cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

EN
W415-1980 / 06.20.19 19
For after-sales service, please call 1-866-820-8686.
7.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:

W415-1980 / 06.20.19
EN
20
replacement parts
7.1 overview
Items may not appear exactly as illustrated.
Ref. No.
Part No. Description
3 4 5 6 7 8
W010-4573-SER
A
ssembly, heater and blowe
r
W405-0079-SER Flame LED light
W405-0078-SER
T
op LED light
2 1
Stocked
W190-0155-SER Main PCB board
W135-0820-SER Log set W080-1937-SER Decorative cover
Ref. No.
Part No. Description W475-1679-SER
Stocked
W475-1678-SER Panel, left side bric
k
10 11 12 * 13 14 15 *
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Y
es
Y
es
W300-0297-SER Front glass Yes
Ref
.
No.
P
art
N
o
.
D
escr
i
pt
i
o
n
S
tocke
d
R
e
f. N
o.
Pa
rt
No.
D
escr
i
pt
i
o
n
Stocked
Panel, right side brick
Y
es
Y
es
Y
es
W405-0080-SER Ember bed LED light
1 2 3 4
5
6 7
8
9
10
11
9Yes
16 * 17 *
W
175-0708-SER Hardware kit
Y
es
Y
es
W010-4574-SER Reflector spindle assembly
Y
es
W190-0151-SER Remote control
W435-0097-SER Motor reflector
W190-0154-SER Remote receiver
W190-0153-SER Control panel buttons W190-0152-SER Control panel board
* Parts not illustrated.
14
15