Napoleon NEFI24H User manual

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FR
PG
25
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.
INSTALLATION AND
OPERATING INSTRUCTIONS
1.16E
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /
103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • Fax [phone] • www.napoleonfireplaces.com •[email protected]
SAFETY INFORMATION
!WARNING
If the information in these instructions
are not followed exactly, a fire may result
causingpropertydamage,personal injury
or loss of life.
- Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
$10.00
CERTIFIED UNDER CANADIANAND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 1278
NEFI24H, NEFI27H
ELECTRIC LOGSET INSERT
NEFI24H ILLUSTRATED

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NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
TABLE OF CONTENTS
1.0 INTRODUCTION 3
1.1 DIMENSIONS 4
1.2 LISTING APPROVALS 5
1.3 GENERAL INSTRUCTIONS 5
1.4 RATING PLATE INFORMATION 6
1.5 LABEL LOCATION 6
2.0 LOCATING LOG SET 7
2.1 UNPACKING AND TESTING LOG SET 7
2.2 GROUNDING LOG SET 7
3.0 INSTALLATION 8
3.1 LOG SET INSTALLATION 8
3.1.1 INSTALLING LOG SET INTO EXISTING FIREPLACE 8
3.1.2 INSTALLING LOG SET INTO MANTEL 9
3.2 HARD WIRING INSTALLATION 10
3.3 SECURING THE LOG SET 11
4.0 OPERATING INSTRUCTIONS 12
4.1 OPERATING CONTROL PANEL 12
4.2 OPERATING BY REMOTE CONTROL 13
5.0 FINISHING 14
5.1 EMBER BED PLACEMENT 14
5.2 NEFI24H LOG PLACEMENT 14
5.2.1 NEFI27H LOG PLACEMENT 14
5.3 CHARCOAL EMBER PLACEMENT 15
6.0 WIRING DIAGRAM 16
7.0 REPLACEMENT PARTS 17
7.1 NEFI24H OVERVIEW 18
7.2 NEFI27H OVERVIEW 19
8.0 TROUBLESHOOTING 20
9.0 WARRANTY 21
10.0 NOTES 22
Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled,
and may be accepted for disposal at your local recycling center. Check with your municipality for recycling
instructions.

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1.0 INTRODUCTION !
WARNING
3.7C
• THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF
CONTACTED.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier
is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove,
install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the
room and away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is out, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children
from hot surfaces. These screens and guards must be fastened to the floor.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
and are kept clean. The appliance should be inspected before use and at least annually by a qualified
service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and
other flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the control system which has been under water.
• Do not operate the appliance with the glass door removed, cracked or broken. Replacement of the
glass should be done by a licensed or qualified service person.
• Do not strike or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• Never locate appliance where it may fall into a bathtub or other water container.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or
relocatable power tap (outlet/power strip).
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the
appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting,
discolouration or damage to decorations, a T.V. or other electronic components.

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1.1 DIMENSIONS
14"
356mm
24" 610mm
NEFI27H ILLUSTRATED
14" 356mm
NEFI24H ILLUSTRATED
27" 686mm
15 1/2"
393mm
14" 356mm
FRONT VIEW SIDE VIEW

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4.8B
A. Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the
outlet are on.
B. The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused
by the initial heating of internal appliance elements and will not occur again.
C. If your appliance does not emit heat, consult the operation section of this manual for further
information.
D. Use with a CSA or UL certified surge protector.
E. Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
!
WARNING
READ THESE INSTRUCTIONS COMPLETELY BEFORE BEGINNING INSTALLATION. FAILURE TO
FOLLOW THEM COULD CAUSE AN APPLIANCE MALFUNCTION RESULTING IN SERIOUS INJURY
AND/OR PROPERTY DAMAGE.
ALL ELECTRIC APPLIANCES HAVE HOT AND ARCING OR SPARKING PARTS INSIDE. DO NOT USE
IT IN AREAS WHERE GASOLINE, PAINT OR FLAMMABLE LIQUIDS ARE PRESENT.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE OPTIONAL
ACCESSORIES LISTED IN THESE INSTRUCTIONS. USE OF OPTIONAL ACCESSORIES NOT
SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE WARRANTY AND/OR
RESULT IN A SAFETY HAZARD.
DO NOT OPEN. RISK OF ELECTRIC SHOCK. NO USER-SERVICEABLE PARTS INSIDE.
DO NOT USE DAMAGED ELECTRICAL CORDS.
SERVICING SHOULD BE DONE ONLY WHILE THE APPLIANCE IS DISCONNECTED FROM THE
POWER SUPPLY CIRCUIT.
TO PREVENT ELECTRIC SHOCK MATCH THE WIDE BLADE OF PLUG TO WIDE SLOT OF
RECEPTACLE AND FULLY INSERT.
1.2 LISTING APPROVALS
This log set has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact
your local dealer.
NOTE: This log set must be electrically wired and
grounded in accordance with local codes or, in the
absence of local codes, with National Electric Code
ANSI/NFPA 70-latest edition in the United States or
the Canadian Electric Code, CSA C22.1 in Canada.
Model Number NEFI24H NEFI27H
Description 24" Electric
Logset Insert 27" Electric Logset Insert
Voltage 120V AC 120V AC
Watts Max 1500W Max 1500W
Amps 15 AMP
Grounded
Circuit
15 AMP
Grounded
Circuit
Appliance Width 24" (610mm) 27" (686mm)
Appliance Height 14"
(356mm) 15 1/2" (393mm)
Appliance Depth 14" (356mm) 14" (356mm)
Net Weight 20lbs (9.3kg) 23lbs (10.6kg)
Gross Weight 30lbs (14kg) 35lbs (16kg)
1.3 GENERAL INSTRUCTIONS
As with most electronic devices, your new log set has been designed to operate at temperatures between
5°C (41°F) and 35° C (95°F). During the colder winter months, allow the log set to reach room temperature
before turning it on.

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1.4 RATING PLATE INFORMATION
W385-2026 / A
CERTIFIED UNDER CANADIANAND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 1278 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 1278
FOYER À ÉLECTRIQUE. HOMOLOGUE POUR
INSTALLATION DANS UNE CHAMBRE A
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIE POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTHAMERCIA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUE EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SERIE: NEFI24
DESIGN AMERIQUE DE NORD
PAR WOLF STEEL LTD.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
MODEL / MODÈLE:
NEFI24H
INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to
the model of the appliance.
For rating plate location, see “LABEL LOCATION” section.
This illustration is for reference only. Refer to the rating plate on the log set for accurate information.
NOTE: The rating plate must remain with the appliance at all times. It must not be removed.
SAMPLE
RD: CSA 22.2RD: CSA 22
AMÉRICAINES:CAMÉRICAINES:C
FOYER À ÉLECTRIQFOYER À ÉLECTRIQ
INSTALLATION DAINSTALLATION DA
COUCHER, UNCOUCHER, UN
APPROPRIEAPPROPRIE
MAISONMAISON
GE:GE:
12
0
VA
C120 VAC
TETE
QUENCY:NCY:
60
Hz
60Hz
P
OWER
:POWE
1500W1500W
ATE CODE:E CODE:
D IN NORTHAMERORTH AMER
BY WOLF STEEBY WOLF ST
MADEMADE
ADAA
SAMPLE
P
P
P
P
P
P
CONC
AM
MP
MODÈLE:MODÈLE:
NEFNEF
1.5 LABEL LOCATION
CAUTION LABEL
(W385-1945)
"DO NOT COVER"
LABEL (W385-1946)
WARNING
LABEL
(W385-1943)
FRONT
SIDE WARNING LABEL
(W385-1944)
RATING PLATE WITH
SERIAL NUMBER
NEFI24H (W385-2026)
NEFI27 H (W385-2066)
NOTE: Do not use the log set during mobile home transportation.

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!
WARNING
2.0 LOCATING LOG SET
2.1 UNPACKING AND TESTING LOG SET
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the
appliance, remove all packaging material and test to make sure the appliance operates properly by plugging
the power supply cord into a conveniently located 120V,15Amp minimum grounded outlet.
2.2 GROUNDING LOG SET
DUE TO HIGH TEMPERATURES, THIS ELECTRIC APPLIANCE SHOULD BE LOCATED OUT OF
TRAFFIC. KEEP COMBUSTIBLE MATERIALS SUCH AS FURNITURE, PILLOWS, BEDDING, PAPERS,
CLOTHES AND CURTAINS AT LEAST 36" FROM THE FRONT OF THE APPLIANCE.
NEVER LOCATE THIS ELECTRIC APPLIANCE WHERE IT MAY FALL INTO A BATHTUB OR OTHER
WATER CONTAINER.
WEAR SAFETY GLOVES AND SAFETY GLASSES FOR PROTECTION DURING INSTALLATION AND
MAINTENANCE.
TO PREVENT CONTACT WITH SAGGING OR LOOSE INSULATION, THE ELECTRIC APPLIANCE
MUST NOT BE INSTALLED AGAINST VAPOR BARRIER OR EXPOSED INSULATION. LOCALIZED
OVERHEATING COULD OCCUR AND A FIRE COULD RESULT.
DO NOT EXPOSE THE ELECTRIC APPLIANCE TO THE ELEMENTS (SUCH AS RAIN, ETC.)
96.1
GROUNDING METHODS
METAL SCREW
(A)
NOTALLOWED IN CANADA
GROUNDING
MEANS
ADAPTER
GROUNDING PIN
COVER OF
GROUNDED
OUTLET BOX
(C)
(B)
This appliance is
f
or use on 120 Volts. The cord has a plug
as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot
receptacles. The green grounding lug extending from the
adapter must be connected to a permanent ground such as
a properly grounded outlet box. The adapter should not be
used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove
plug from outlet.
NOTE: Must be connected to a dedicated15 amp circuit. The
use of an extension cord is NOT permitted.

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3.0 INSTALLATION
NOTE: Follow all National and local electrical codes.
!
WARNING
RISK OF FIRE! THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID
TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY. DO NOT RUN
CORD UNDER CARPETING. DO NOT COVER CORD WITH THROW RUGS, RUNNERS OR THE LIKE. ARRANGE CORD
AWAY FROM TRAFFIC AREAS AND WHERE IT WILL NOT BE TRIPPED OVER.
RISK OF FIRE! TO PREVENT A POSSIBLE FIRE, DO NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT
USE ON SOFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED.
RISK OF FIRE! DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.
THIS ELECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED OPTIONAL ACCESSORIES.
USE OF OPTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE COULD VOID THE
WARRANTY AND/OR RESULT IN A SAFETY HAZARD.
IF THE INFORMATION IN THESE INSTRUCTIONS IS NOT FOLLOWED EXACTLY, A FIRE OR EXPLOSION MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR DEATH. DO NOT STORE OR USE GASOLINE OR OTHER
FLAMMABLE VAPORS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.
THIS APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TWO PEOPLE INSTALL THIS APPLIANCE.
HEATER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED AS IT MAY CREATE A FIRE
HAZARD.
DO NOT RUN THE POWER CORD HORIZONTALLY, DIRECTLY BELOW THE APPLIANCE.
68.5A
Do not install the log set
into a cavity smaller than
that referenced in the
table.
HEIGHT WIDTH DEPTH
LOG SET A B C
NEFI24H 15"
(381mm) 24" (610mm) 14" (356mm)
NEFI27H 16"
(406mm) 27 1/2" (698mm) 14" (356mm) AB
C
3.1 LOG SET INSTALLATION
The log set can be installed in any location. It is suggested to install the log set into an existing fireplace or a
wood mantel for aesthetic purposes.
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic
areas.
3.1.1 INSTALLING LOG SET INTO EXISTING FIREPLACE
MINIMUM FIREPLACE CAVITY SIZE
The log set insert must be installed in an opening with the minimum cavity sizes shown below:
NOTE: Seal all chimney drafts with non-combustible materials to prevent any chimney debris from
falling onto the log set. Cap the top of the chimney flue to prevent rain from entering.
Plug the log set into an outlet which has a 15Amp, 120V rating. If it is necessary to hard wire the log set see
"HARD WIRING INSTALLATION" section.
WARNING: Due to the high temperatures, do not use existing fireplace doors which close or seal off
the log set. If installed behind any fireplace door, allow heat to be exhausted. If using existing screens,
the screen must provide adequate airflow in front of the log set.

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Fig. 2
3.1.2 INSTALLING LOG SET INTO MANTEL
A. With two people, lift the log set up and insert into the opening. Do not push or slide the bottom of the
log set on the floor base, see Figure 1.
B. Set the log set down and into place, see Figure 2.
NOTE: To prevent damaging the base of the mantel, carefully lift the log set into the mantel while
avoiding contact with the front edge of the mantel base.
Fig. 1

NOTE: Leave enough
wire so that the log
set can be removed
from the enclosure
without disconnecting
the power supply.
A. Remove the securing screw from the electrical cover plate, located on the rear of the log set.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the
power supply. Connect the white wire from the unit to the white (neutral) wire from the power
supply. Connect the green wire to the ground wire.
E. Resecure the cover plate.
BLACK
WHITE BLACK
WHITE
4
6
1
1
-
:
1
0
8
&
3
+
6
/
$
5
*
0
/
'
*
3
&
1
-
"
$
&
GREEN
GREEN
(L1)
(N)
(G)
WIRE NUT
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GREEN
BLACK
WHITE
HARD WIRING CONNECTION
If it is necessary to hard wire, a qualified electrician must remove the cord connection, and wire directly to the
household wiring. The wire and power supply breaker must be rated for 120V and a minimum of 15Amps.
This log set must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
GREEN
BLACK
WHITE
NOTE: There are 3 wires from the fireplace junction; white (neutral), black (power L1) and green
(ground) that connect to 120V power supply (breaker panel), see below.
White, Green and
Black wires:
Connect to 120V
power supply.
3.2 HARD WIRING INSTALLATION
NOTE: It is recommended to
secure the log set after hard
wiring, refer to "SECURING
THE LOG SET" section.

A. Place the log set in a position which provides optimum flame performance. NOTE: To achieve flame
effect, the log set must be backed up against a wall.
B. Secure in place using 2 screws (not supplied).
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3.3 SECURING THE LOG SET
NOTE: It is recommended to secure the log set especially if hard wiring the log set.

POWER Turns the appliance ON/OFF.
FLAME & EMBER LIGHT
CONTROL
HEATER CONTROL
TIMER
TEMPERATURE
CONTROL
Controls Flame brightness and the Ember Light.
5 Settings: Flame & Ember off (FO), Ember on but Flame
off (LL), small Flame & Ember (F1), medium Flame &
Ember (F2), brightest Flame and Ember (F3).
Default setting is (F3).
Turns the Heater and Blower ON/OFF.
4 Settings: Heater & Blower off (HO), Blower on (BL), low
heat (H1), high heat (H2).
Default setting is (HO).
Timer can be programed to run appliance for specific
lengths of time (30mins. minimum to 6hrs maximum).
Default setting is Timer de-select.
Press and hold the Timer button for 5 seconds. This
will change the button to Temperature Control, or vice
versa. There are 7 temperature settings (61°F, 64°F, 70°F,
75°F, 81°F, 86°F and OFF).
Default setting is de-select Temperature Control.
F° / C° SWITCH Hold 5
seconds
To change temperature format, Fahrenheit or Celsius.
Press and hold the Flame button for 5 seconds.
Default setting is Fahrenheit.
HEATER LOCK Hold 5
seconds
Heater button can be locked or unlocked by holding the
Heater button for 5 seconds.
Default setting is heater unlock
Hold 5
seconds
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4.0 OPERATING INSTRUCTIONS
Once the log set has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V power
supply, it is ready to operate.
NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power
failure, the log set will come back on at default setting, when the power supply returns.
The Control Panel is located on the front of the log set.
4.1 OPERATING CONTROL PANEL

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4.2 OPERATING BY REMOTE CONTROL
!
WARNING
TO AVOID DANGER OF SUFFOCATION KEEP THE PACKAGING BAG AWAY FROM BABIES AND
CHILDREN. DO NOT USE IN CRIBS, BED, CARRIAGES OR PLAY PENS. THIS BAG IS NOT A TOY.
KNOT BEFORE THROWING AWAY.
A. The power button can be used to turn the log set on/off. Pressing
this button activates the power to the log set. Pressing the power
button again will turn off the log set. The ember and log will fade
after 4 seconds after turning off the log set.
B. To adjust the flame brightness and ember log light, press the flame
button . There is one ember log light and three flame brightness
levels to cycle through and then an off setting ( LL, F1, F2, F3 and
then F0).F3 is the brightest flame level, LL is the ember log light only.
C. To control the thermostat function press the thermostat button .
There are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F
86°F and off). The default setting will display Fahrenheit. Press the
thermostat button to cycle through the settings. Once you have
selected the desired temperature the heater will automatically
operate until that temperature is reached. When the room
temperature is 2 degrees lower than the temperature setting, the
heater will turn on.
D. To activate the heater and blower, press the heater button , the
blower will turn on. Press the heater button again to set desired low
or high heat temperature; press the heater button again to turn off
the heater.
E. The timer controls all operating modes of the log set. To activate the
timer, press the timer button , the icon will illuminate and the time
will appear on the LED display. To choose the desired time, continue
to press the timer button, there are 8 settings (30mins,1h, 2h, 3h, 4h,
5h, 6h and off). The fireplace will turn off at the setting time.
F. To turn off the log set, press the power button once on the remote, or press the power button once on
the control panel on the unit.
NOTE: This hand held remote control must remain within 6 meters or 19 feet of the log set to be
effective.
NOTE: When operating the remote control, it must be directed towards the front center of the log set.

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5.0 FINISHING
!
WARNING
POWER SUPPLY SERVICE MUST BE COMPLETED PRIOR TO FINISHING TO AVOID
RECONSTRUCTION.
HEAT VENTS AND AIR OPENINGS CANNOT BE COVERED IN ANY CIRCUMSTANCES.
Place the log (#1) onto the pin.
Ensure the log is secure onto the
pin,as shown.
Place log (#2) onto the pin. Ensure
the log is secure onto the pin,as
shown.
#1
5.2.1 NEFI27H LOG PLACEMENT
#2
PIN
Place log (#2) onto the pin. Ensure
the log is secure onto the pin,as
shown.
#1 #2
PIN
Place log (#3) onto the pin. Ensure
the log is secure onto the pin,as
shown.
#3
PIN PIN
Place log (#1) onto the pin. Ensure
the log is secure onto the pin,as
shown.
5.1 EMBER BED PLACEMENT
5.2 NEFI24H LOG PLACEMENT
Place the ember bed over the LED
tray, as shown.

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A. Place the charcoal ember around the front and sides of the ember bed, as indicated on the diagram
below.
NOTE: Do not block air intake opening and outlet with charcoal embers.
CHARCOAL
EMBERS
OUTLET
OPENING AIR INTAKE
OPENING
5.3 CHARCOAL EMBER PLACEMENT
NEFI24H ILLUSTRATED

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6.0 WIRING DIAGRAM !
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
PLUG / FICHE
FAN /
SOUFFLERIE
MOTOR /
MOTEUR
AC-N
AC-L
RLY1 RLY2 RLY3 RLY4
NTC
OUTOUT
OUT
IN
#7
#8
#5
#6
#2 #4
#14
#1
#9
#3
#11
#12
#13
#10
#15
CARTE DE CIRCUIT IMPRIMÉ
MAIN PCB BOARD /
L
N
G
WIRE NUT /
CONNECTEUR
DE FILS WIRE NUT /
CONNECTEUR
DE FILS
WIRE NUT /
CONNECTEUR
DE FILS
HEATER 700W2 /
CHAUFFERETTE 700W2
HEATER 700W1 /
CHAUFFERETTE 700W1
THERMAL CUT-OFF / COUPURE
THERMIQUE
700W1 700W2 MOTOR /
MOTEUR FAN /
SOUFFLERIE
T-FUSE /
FUSIBLE
FLAME /
FLAMME DISPLAY CN3 /
AFFICHAGE
TEMPERATURE
SENSOR /
CAPTEUR DE
EMPÉRATURE
CONTROL PANEL BOARD /
PANNEAU DE CONTRÔLÉ
FLAME LED LIGHT /
LUMIÈRE DEL DE FLAMME
LOG LIGHT /
DEL DES BÛCHES
#1 EMBER BED LIGHT /
#1 LUMIÈRE LIT DE BRAISES
LOG LIGHT /
DEL DES BÛCHES
#2 EMBER BED LIGHT /
#2 LUMIÈRE LIT DE BRAISES

EN
W415-1461 / 06.25.15
17
Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally
all parts can be ordered through your Authorized dealer / distributor.
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE
ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR FURTHER INFORMATION, CONTACT YOUR
AUTHORIZED DEALER. 41.1
FAILURE TO POSITION THE PARTS
IN ACCORDANCE WITH THIS
MANUAL OR FAILURE TO USE ONLY
PARTS SPECIFICALLY APPROVED
WITH THIS APPLIANCE MAY
RESULT IN PROPERTY DAMAGE OR
PERSONAL INJURY.
!
WARNING
For after sales service, please call 1-866-820-8686
7.0 REPLACEMENT PARTS

EN
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18
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
REF. PART NO. DESCRIPTION 1 2
REF. PART NO. DESCRIPTION
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
W405-0025 FLAME LED, NEFI24H
W135-0605 EMBER BED, FRONT
W010-3617 REFLECTOR, NEFI24H
W435-0059 SYNCHRONOUS MOTOR
G405-0012 LOG LED
W405-0023 EMBER BED LED W615-0135
315 2216
13 14
1
23
24
56
3
93
10 311 312
18 19
20
21
17
3 4 5 6
11
SPACER, 4PCS
22
10 G190-0004 TEMPERATURE SENSOR
G190-0006 CONTROL PANEL, NEFI24H
G010-0081 CONTROL PANEL BOARD
G010-0079 BLOWER & HEATER ASSEMBLY
9 7 8
12
13 14 15
16
17 18 19 20
21
2223
W005-0019 ADAPTOR
7
G660-0004
G190-0005
W750-0359
W135-0601 W135-0603 W135-0604
W135-0600 LOG, REAR
W135-0602
REMOTE CONTROL TRANSMITTER
MAIN PCB BOARD
WIRE ASSEMBLY, NEFI24H
LOG, FRONT LEFT
LOG, TOP RIGHT LOG, TOP LEFT
LOG, FRONT RIGHT
W135-0610 EMBER BED, REAR G020-0014 CHARCOAL, EMBER
8
W105-0020 BUSHING
22 23
4
G405-0011 REAR EMBER LED
24
7.1 NEFI24H OVERVIEW

EN
W415-1461 / 06.25.15
19
18 19
20
22
17
21
REF. PART NO. DESCRIPTION 1 2
REF.
11
ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED
W135-0605 EMBER BED, FRONT
W405-0023 EMBER BED LED
315 2216
13 14
1
23
5
3
93
10 311 312
23
10 3 4 5 6 7 8 9
W405-0025
W010-3617
W435-0059 G405-0012 FLAME LED, NEFI24H
REFLECTOR, NEFI27H
SYNCHRONOUS MOTOR
LOG LED
13
14
15 16 17
18
19 20 21
22
W615-0135 SPACER, 4PCS
G010-0079 BLOWER & HEATER ASSEMBL
Y
G190-0004
G190-0006
G010-0081
TEMPERATURE SENSOR
CONTROL PANEL, NEFI27H
CONTROL PANEL BOARD
PART NO. DESCRIPTION
2224
23
678
W005-0019
A
DAPTOR
W105-0020 BUSHING LOG, REAR
G660-0004
G190-0005 W750-0359 W135-0608 W135-0604 W135-0609 W135-0603 W135-0606
W135-0607
W135-0610
REMOTE CONTROL TRANSMITTER
MAIN PCB BOARD
WIRE ASSEMBLY, NEFI24H
LOG, FRONT LEFT LOG, TOP CENTER LOG, TOP LEFT
LOG, TOP RIGHT
LOG, FRONT RIGHT
EMBER BED, REAR
G020-0014 CHARCOAL, EMBER
12 24
4
25
G405-0011 REAR EMBER LED
25
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
7.2 NEFI27H OVERVIEW

EN
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20
8.0 TROUBLESHOOTING
SYMPTOM PROBLEM TEST SOLUTION
Dim or no flame Flame LED’s are burnt out
Main PCB Board burnt out
Inspect the LED and replace them if necessary
Inspect the Main PCB Board and replace if necessary
Ember bed is not
glowing or dimming Ember LED’s are burnt out
Main PCB Board burnt out
Inspect the ember bed LED’s and replace if necessary
Inspect the Main PCB Board and replace if necessary
No warm air coming
out of appliance Heater has overheated
Room temperature is higher
than the appliance setting (if
it is set to room temperature)
Heater is burnt out
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes
Reset temperature setting
Inspect the blower and heater and replace it if necessary
Appliance turns off
and will not turn on Appliance has overheated and safety thermal switch has
tripped
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in or
turn it on.
House circuit breaker has
tripped
Appliance’s fuse has blown
Reset house circuit breaker
Replace the fuse
Appliance will not
come on when
switch is flipped to
ON
Appliance is not plugged into
an electrical outlet Check plug and plug it in
Appliance has overheated
and safety thermal switch has
tripped
Circuit board is burnt out
Unplug power or turn-off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace it if necessary
Remote control
does not work Low batteries Replace batteries in remote control
Heater shuts off
automatically Room is too warm The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
LED Flashing Appliance has overheated
and safety thermal switch has
tripped
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes, then plug in or turn the circuit breaker on.
Power Failure Appliance has returned to
default settings Re-program appliance to original settings.
!
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
42.34B
DRAFT