Napoleon NEFL B-1 User manual

FRENCH PG. 23
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Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
SAFETY INFORMATION
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
This appliance has a remote that requires button
batteries that are hazardous to young children.
NEFL50B-1
2021

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safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

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safety information
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and
draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot
surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.

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table of contents
1.0 general information 5
1.1 dimensions 5
1.2 product information 5
1.3 general instructions 6
1.4 unpacking and testing appliance 6
1.5 hardware list 6
1.6 rating plate information 7
2.0 appliance placement 8
2.1 grounding appliance 8
3.0 installation 9
3.1 minimum clearance to combustibles 9
3.2 installing the appliance 10
3.2.1 wall mount installation 10
3.2.2 optional glass stand installation 11
4.0 finishing 12
4.1 glass door removal 12
4.2 crystal / pebble media installation 12
5.0 operating instructions 13
5.1 main power switch 13
5.2 operating by remote control and touch display panel 14
6.0 maintenance 15
6.1 cleaning 15
7.0 wiring diagram 16
8.0 replacement parts 17
8.1 overview 18
9.0 troubleshooting 19
10.0 warranty 21
Changes, other than editorial, are denoted by a vertical line in the margin.
note:

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general information
This appliance has been tested in accordance with the CSA Standards for fi xed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model Number NEFL50B-1
Description Wall-mount appliance with optional stand
Voltage 120V AC
Watts Max 1500W
Amps 15 AMP Grounded Circuit
Appliance Width 50 3/8" (1280mm)
Appliance Height 21 5/8" (550mm)
Appliance Depth 5 3/8" (136mm)
Net Weight 43 lbs (19.5kg)
Gross Weight 65 lbs (29.5kg)
This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of
local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada
note:
1.0 general information
1.1 dimensions
1.2 product information

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general information
1.3 general instructions
1.4 unpacking and testing appliance
1.5 hardware list
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V, 15 Amp minimum grounded outlet.
!WARNING
• Read these instructions completely before beginning installation. Failure to follow them could cause an
appliance malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline,
paint, or fl ammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these
instructions. Use of optional accessories not specifi cally tested for this electric appliance could void the
warranty and/or result in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.
Ref. Description Quantity
A Flat head screw 5
B Drywall anchor 5
C Phillips head screw 5
D Center stand piece 1
E Tempered glass base 1
Only hardware supplied with the appliance will be illustrated.
note:

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general information
1.6 rating plate information
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
note:
The rating plate must remain with the appliance at all times. It must not be removed.

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general information
2.0 appliance placement
2.1 grounding appliance
!WARNING
• Due to high temperatures, this electric appliance should be located out of traffi c. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, and curtains at least 36" from the front of the appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves, safety glasses, and safety footwear for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and a fi re could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)

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installation
3.0 installation
Your NEFL50B-1 is a wall-mounted appliance. Select a suitable location that is not susceptible to moisture and is
away from drapes, furniture and high traffi c areas.
3.1 minimum clearance to combustibles
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
• When using paint or lacquer to fi nish a mantel, the paint or lacquer must be heat resistant to prevent
discoloration.
!WARNING
Measurements are taken from the glass front.
Bottom 2” (51mm)
Sides 6” (152mm)
Back 0”
Top 39” (991mm) to ceiling / mantel
The power switch is located on the top left hand side of the appliance. Always ensure that access to this switch
remains accessible.
Follow all national and local electrical codes.
note:
note:
39” (991mm)

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installation
Due to the many different materials used on different walls, it is highly
recommended that you consult your local builder before you
install this appliance on the wall.
A. Select a location that is not prone to moisture and is located at least 3 feet (1m) away from combustible
materials such as curtain, drapes, furniture, bedding, paper, etc.
B. Remove the wall mounting bracket from the appliance by unscrewing the 2 screws from the wall
mounting bracket (Fig. 1).
C. Have two people hold the appliance against the wall to determine the fi nal location.
D. Mark out location, then mount the bracket onto the wall using the 5 supplied screws (A x 5). This bracket
MUST have the slots facing upward and be level.
E. With the wall mounting bracket installed, have two people lift the appliance up and align the hooks on the
back of the appliance with the slots on the wall bracket (Fig. 2).
F. Secure the appliance to the wall bracket using the 2 screws previously removed in Step B (Fig. 1).
3.2 installing the appliance
3.2.1 wall mount installation
Fig. 2Fig. 1
It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If the wall
studs cannot be used, ensure that the supplied plastic anchors are used to affi x the bracket to the wall and the
bracket is adequately secured.
The wall bracket is fi xed on the back of the appliance.
note:
note:
X5
X5

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installation
A. Place appliance on a soft clean surface.
B. Remove the 4 screws from the bottom of the appliance (Fig. 1). Do not throw away screws.
C. Using the same screws, align the center stand piece to the bottom holes and secure it into the appliance
(Fig. 2).
D. Prepare the glass base and ensure that the rubber feet of the glass base are facing away from the
appliance (Fig. 3).
E. Using the 5 screws included in the kit (C X 5), secure the glass base into the center piece.
F. Check if the glass stand is secured properly. Ensure appliance is standing straight and still (Fig. 4).
Fig. 1
X5 X1 X1
Fig. 2
Fig. 3 Fig. 4
3.2.2 optional glass stand installation

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installation
4.0 fi nishing
4.1 glass door removal
A. Place one hand on the glass panel and remove the 2 screws from the top of the appliance.
B. Carefully lift the door up and away from the appliance.
Glass Panel
4.2 crystal / pebble media installation
The appliance comes with the log bed already installed. To switch to crystal / pebble media follow these steps:
A. Clean crystal media. Crystal media may have a fi ne oil residue that
needs to be cleaned prior to installation. Clean the crystal with mild
dish soap, drain, rinse thoroughly and dry before placing into the
tray.
B. Remove the 2 log bed screws on either end of the appliance and lift
the log bed out.
C. Place the media tray onto the front of the appliance opening.
D. Carefully place crystals or pebbles into the bottom tray on the front
of the appliance as illustrated. Apply an even layer from side to side.
Re-secure the glass panel.
!WARNING
• Power supply service must be completed prior to fi nishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.
• Facing and/or fi nishing materials must not interfere with air fl ow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.
The glass front must be removed and the appliance must be mounted in its fi nal location before crystals or
pebbles are installed.
note:

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operating instructions
5.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
The main power switch is located on the left side of the appliance (when viewed from the front).
The "|" indicates on and "O" indicates off. Push the switch to "|" to turn on the appliance.
5.1 main power switch
Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, when the
main power switch of the appliance is in the “I” (“on” position) the appliance will stay off when the power goes
back. You can turn the appliance back on using the power button on the touch display panel or remote control.
note:

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operating instructions
5.2 operating by remote control and touch display panel
!WARNING
• Do not move or remove the glass panel when the appliance is plugged in and operating. This will cause the
remote conrtol and touch panel to no longer function.
The remote control must remain within 26 feet (8 meters) of the appliance to be effective. This range may be
reduced as the battery power is depleted.
note:
Power Turns the appliance ON / OFF.
Flame -
Colour Controls flame colours.
10 settings:
Yellow-Green-Red-Blue
Yellow
Red
Green
Blue
Yellow-Red
Yellow-Blue
Yellow-Green-Red
Yellow-Red-Blue
Yellow-Green-Blue
Flame -
Brightness Controls flame height.
Makes the flame brighter or dimmer.
Heater Control
(Flame must be
on for the heater
to turn on).
Turns the heater and blower ON / OFF.
NOTE: The heater will blow cool air for 10
seconds before the heater turns on and after
it turns off. This prevents the appliance from
overheating.
Timer Controls the timer.
9 settings: 0.5h, 1h, 2h, 3h, 4h, 5h, 6h, 7h,
8h.
NOTE: Press button until desired setting is
reached.
Temperature 1. Press once to activate touch panel
indicator.
2. Press again until desired setting is reached.
Digital display shows setting circles as below:
NOTE: Press button for 5 seconds to switch
temperature settings from °C to °F and vice
cersa.
The touch display is shown by LED’s on the front bottom right of the appliance. The LED’s will disappear after 10
seconds of no function change. The Main Power button will be dim.
Touch Display Panel
Remote Control
Display Value 0 1 2 3 4 5 6 7 8 9 N
Temperature °C 18 19 20 21 22 23 24 25 26 27 ON
°F 64 66 68 70 72 74 76 78 80 82 ON

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6.0 maintenance
6.1 cleaning
A. For metal components, use a soft cloth and dampen with a metal safe cleaning product.
Do not use brass polish or household cleaners that can damage the metal trim.
B. For glass components, use a glass cleaner sprayed onto a cloth. Dry with a lint free cloth.
Do not use abrasive cleaners or any cleaner that can scratch the surface.
C. For vents, use a vacuum with a soft brush or a duster to remove any dust or lint.
D. For plastic components, slightly dampen a cloth with a mild solution of dish soap and warm water.
Do not use abrasive cleaners or any cleaner that can scratch the surface.
Always turn off the appliance and unplug from the outlet before performing any cleaning or maintenance. Failure
to do so could result in electric shock, fi re, or personal injury.
note:

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7.0 wiring diagram
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electrical appliance.

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replacement parts
8.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
note:

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replacement parts

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replacement parts
9.0 troubleshooting
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom problem solution
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Appliance is not plugged into an
electrical outlet. Check plug, and plug in the appliance if necessary.
Hard-wire connections are not
correct (if applicable). See “hard-wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Main PCB board issue. Inspect the circuit board and replace, if necessary.
Appliance turns
off and will not
turn on.
House circuit breaker has
tripped. Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Appliance has
returned to default
settings.
Power failure. Re-program appliance to original settings (not applicable with all
appliances).
Remote control
does not work. Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
No warm air
coming out of the
appliance.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Hard-wire connections are not
correct (if applicable). See “hard-wiring installation” section.
Heater issue. Inspect the blower and heater and replace, if necessary.
Heater shuts off
automatically. Room is too warm. The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Dim or no fl ame. Flame brightness not selected. See “operation” section.
Flame LEDs issue. Inspect the LED and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
Flame does not
move. Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.

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troubleshooting
Ember bed is
not glowing or
dimming.
Brightness not selected. See “operation” section.
Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue. Inspect the main PCB board and replace, if necessary.
LED fl ashing
“OH”. Appliance has overheated and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on. If problem persists, consults your dealer.