NEC Univerge SV8100 VM8000 InMail Parts list manual

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VM8000 INMAIL SYSTEM GUIDE
INT-2046 (VM)
Issue 1.0

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
UNIVERGE is a trademark of NEC Corporation. Pentium is a trademark or registered trademark of
Intel Corporation or its subsidiaries in the United States and other countries. All other brand names
and product names referenced in this document are trademarks or registered trademarks of their
respective companies.
Copyright 2008
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

InMail System Guide i
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TABLE OF CONTENTS
Chapter 1 Quick Setup
Section 1 Install the VM8000 InMail Blade ............................................................... 1-1
Section 2 Upgrade the VM8000 InMail Blade ......................................................... 1-3
Section 3 LED Indication ......................................................................................... 1-4
Section 4 Start-up (Default) VM8000 InMail Configuration ..................................... 1-4
Section 5 Basic Functions without Main Greeting ................................................... 1-5
Section 6 Enable the Mailboxes for all Installed Extensions ................................... 1-5
Section 7 Set Up Automated Attendant to Answer Outside Calls ........................... 1-6
Section 8 Set Up Simple Day/Night Answering ....................................................... 1-8
Section 9 VM8000 InMail System Requirements .................................................... 1-8
Section 10 Specifications .......................................................................................... 1-9
Section 11 Examples of Common Applications ........................................................ 1-9
Chapter 2 Features
Section 1 Introduction to VM8000 InMail Features .................................................. 2-1
Section 2 Feature Glossary ..................................................................................... 2-2
Section 3 Feature Descriptions ............................................................................. 2-11
ACD Delay Announcement .....................................................................2-13
Announcement Mailbox ...........................................................................2-17
Announcement Message ........................................................................2-23
Answer Schedule Override .....................................................................2-25
Answer Tables ........................................................................................2-29

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Issue 1.0 VM8000
Answering Machine Emulation ................................................................ 2-37
Auto Attendant Do Not Disturb ................................................................2-39
Auto Erase or Save ................................................................................. 2-41
Auto Time Stamp ....................................................................................2-43
Automated Attendant .............................................................................. 2-45
Automated Attendant Transfer ................................................................ 2-49
Automatic Routing for Rotary Dial Callers .............................................. 2-51
Call Forward to a Mailbox .......................................................................2-53
Caller ID ..................................................................................................2-57
Caller ID with Return Call ........................................................................2-59
Calling the Automated Attendant ............................................................ 2-61
Dial Action Table ..................................................................................... 2-63
Directory Dialing ......................................................................................2-69
Directory Dialing Mailbox ........................................................................ 2-81
Distribution List ....................................................................................... 2-83
Erasing All Messages .............................................................................2-87
Exiting a Mailbox .....................................................................................2-89
External Transfer .................................................................................... 2-91
Fax Detection .......................................................................................... 2-93
Flexible Answering Schedules ................................................................ 2-95
Flexible Call Routing ............................................................................... 2-97
Flexible Mailbox Numbering Plan ........................................................... 2-99
Forced Unscreened Transfer ................................................................2-103
Getting Recorded Help ......................................................................... 2-105
Go To A Mailbox ................................................................................... 2-107
Greeting ................................................................................................2-109
Group (Shared) Mailbox ........................................................................ 2-115
Guest Mailbox .......................................................................................2-123
Hang Up ................................................................................................2-127

VM8000 Issue 1.0
InMail System Guide iii
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Instruction Menu ....................................................................................2-129
Leaving a Message ...............................................................................2-131
Listening to Messages ..........................................................................2-135
Live Record ...........................................................................................2-139
Log On to Voice Mail .............................................................................2-141
Mailbox Announcement Message .........................................................2-145
Mailbox Name .......................................................................................2-149
Mailbox Options Menu ..........................................................................2-153
Mailbox Security Code Delete ...............................................................2-155
Main Menu ............................................................................................2-157
Make Call ..............................................................................................2-159
Message Count Display ........................................................................2-163
Message Delete ....................................................................................2-165
Message Forward .................................................................................2-167
Message Length ....................................................................................2-169
Message Listen Mode ...........................................................................2-171
Message Notification .............................................................................2-173
Message Playback Direction .................................................................2-181
Message Record ...................................................................................2-183
Message Reply .....................................................................................2-185
Message Storage Limit .........................................................................2-187
Message Waiting Lamp .........................................................................2-189
Multiple Company Greetings .................................................................2-191
Next Call Routing Mailbox .....................................................................2-193
Programming Voice Mail .......................................................................2-201
Quick Message .....................................................................................2-203
Record and Send a Message ................................................................2-207
Remote Programming ...........................................................................2-209
Routing Mailbox ....................................................................................2-211

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iv Table of Contents
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Issue 1.0 VM8000
Screened Transfer ................................................................................ 2-217
Security Code .......................................................................................2-221
Single Digit Dialing ................................................................................ 2-223
Station Mailbox ..................................................................................... 2-225
Subscriber Mailbox ............................................................................... 2-227
System Administrator ............................................................................ 2-231
System Administrator Mailbox .............................................................. 2-233
System Re-initialization ......................................................................... 2-235
Time and Date ...................................................................................... 2-237
Time and Date Stamp ...........................................................................2-239
Transfer to a Mailbox ............................................................................ 2-241
Undefined Routing ................................................................................ 2-243
Unscreened Transfer ............................................................................ 2-245
Voice Mail Overflow ..............................................................................2-249
Volume Control ..................................................................................... 2-257
Chapter 3 Programming
Section 1 Before You Start Programming ................................................................ 3-1
Section 2 Start-Up Programming (Default) ............................................................. 3-1
2.1 VM8000 InMail Configuration............................................................................. 3-2
2.2 Optional VM8000 InMail Start-Up Programming ............................................... 3-3
2.3 Set up Automated Attendant to Answer Outside Calls ..................................... 3-3
Section 3 Program 15 Extension, Basic Setup ....................................................... 3-5
Section 4 Program 41 ACD Setup .......................................................................... 3-8
Section 5 Program 45 Voice Mail Integration ....................................................... 3-12
Section 6 Program 47 VM8000 InMail .................................................................. 3-14

VM8000 Issue 1.0
InMail System Guide v
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Chapter 4 VM8000 InMail Utility
Section 1 VM8000 InMail Utility ............................................................................... 4-1
Section 2 Requirements .......................................................................................... 4-2
Section 3 Installing and Starting the VM8000 InMail Utility ..................................... 4-2
Chapter 5 Soft Key Glossary

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vi Table of Contents
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InMail System Guide vii
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LIST OF FIGURES
Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlash ............................1-2
Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed ...........................1-2
Figure 1-3 Remove the VM8000 InMail CompactFlash Card .........................................................1-3
Figure 1-4 Checking LED1 .............................................................................................................1-4
Figure 2-1 PCPro and WebPro Login Screens ...........................................................................2-201
Figure 3-1 ACD Delay Announcement Flowchart .........................................................................3-11
Figure 4-1 InMail Utility Install Wizard Welcome Screen ................................................................4-2
Figure 4-2 VM8000 InMail Utility Install Wizard Settings Screen ....................................................4-3
Figure 4-3 InMail Utility Install Wizard Install Completion Screen ..................................................4-3
Figure 4-4 Removing the CompactFlash Card from the Blade .......................................................4-4
Figure 4-5 InMail Utility Main Screen ..............................................................................................4-5
Figure 4-6 Utility Select InMail Card Screen ...................................................................................4-6
Figure 4-7 Updated InMail Portion of InMail Utility Main Screen ....................................................4-6
Figure 4-8 InMail Utility Save As (Backup) Screen .........................................................................4-7
Figure 4-9 InMail Utility Backup Complete Message ......................................................................4-7
Figure 4-10 InMail Utility Database Restore .....................................................................................4-8
Figure 4-11 InMail Utility Restore Complete Message .....................................................................4-8
Figure 4-12 InMail Utility Update Prompts ........................................................................................4-9
Figure 4-13 InMail Utility Prompt Update Complete Message ..........................................................4-9
Figure 4-14 InMail Utility Prompt Update Version Conversion Confirmation Screen ......................4-10
Figure 4-15 InMail Utility Initialize Confirmation Screen .................................................................4-10
Figure 4-16 InMail Utility Format Options Message Screen ...........................................................4-11
Figure 4-17 InMail Utility Format Selections Screen .......................................................................4-11
Figure 4-18 InMail Utility Format Removable Disk Warning Screen ...............................................4-12
Figure 4-19 InMail Utility Format Complete Message Screen ........................................................4-12

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viii List of Figures
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InMail System Guide 1 - 1
Chapter
1
Quick Setup
SECTION 1 INSTALL THE VM8000 INMAIL BLADE
1. Take adequate anti-static precautions.
N Wear a grounded wrist strap at all times when installing or
removing the VM8000 InMail blade.
N Ensure the wrist strap is attached to a known earth ground
(such as the earth ground lug on the CHS2U-US).
N Discharge any built-up static electricity by touching the cabinet
earth ground lug.
2. Install four plastic stand-offs included with the VM8000 InMail blade
before installing the CompactFlash card assembly.
N Locate stand-offs as shown in Figure 1-1 CPU without InMail
Daughter Board (PZ-VM21) and CompactFlash on page 1-2.
N Be sure to install the stand-offs from the back (underneath)
side of the blade.
3. Install the VM8000 InMail CompactFlash card assembly face up as shown
in Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly
Installed on page 1-2.
4. Insert the VM8000 InMail blade into the CN4 connector on the CPU.
N Position the VM8000 InMail blade over the CN4 connector —
then push the blade into the connector on the CPU.
The InMail CompactFlash drive must never be inserted or removed
with the chassis power on. Always turn chassis power OFF when
inserting or removing the InMail CompactFlash drive.

Issue 1.0 VM8000
1 - 2 Quick Setup
Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlash
Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed

VM8000 Issue 1.0
InMail System Guide 1 - 3
SECTION 2 UPGRADE THE VM8000 INMAIL BLADE
The VM8000 InMail software is integrated into the telephone system software. The
VM8000 InMail voice prompts and messages are stored on the CompactFlash card
that plugs into the VM8000 InMail blade. You will never have to do a separate
upgrade to get new VM8000 InMail features, but you may need to upgrade the voice
prompts stored on the CompactFlash card to activate those new features.
1. Power down the system before removing the VM8000 InMail CompactFlash
card.
N Ensure the system is powered down.
2. Slide out the CompactFlash card. See Figure 1-3 Remove the VM8000 InMail
CompactFlash Card.
N Be sure to take adequate static precautions.
3. Use the VM8000 InMail Utility Guide to upgrade the CompactFlash card.
N Refer to Section 1 VM8000 InMail Utility on page 4-1 for instructions on
how to upgrade the CompactFlash card.
4. Reinstall the CompactFlash card and power up the system.
The InMail CompactFlash drive must never be inserted or removed with the chassis
power on. Always turn chassis power OFF when inserting or removing the InMail
CompactFlash drive.
Figure 1-3 Remove the VM8000 InMail CompactFlash Card

Issue 1.0 VM8000
1 - 4 Quick Setup
SECTION 3 LED INDICATION
1. Power up the system.
N Remove the grounded wrist strap.
N Mount the PZ-VM21 onto CD-CP00-US.
N Install the CD-CP00-US in the SV8100 chassis.
N Turn the chassis power switch to On.
2. Check the VM8000 InMail LED. See Figure 1-4 Checking LED1.
N Once the system powers up, check LED1 on the InMail daughter board.
LED1 is viewable on the front panel of the CD-CP00-US.
 LED1 will blink quickly only when the InMail CF is being accessed.
SECTION 4 START-UP (DEFAULT) VM8000 INMAIL CONFIGURATION
When you install the VM8000 InMail blade and turn on the system, VM8000 InMail
has the following default programming:
J Subscriber Mailboxes are enabled for extensions 101-108. The mailbox
numbers are the same as the extension numbers.
J The Automated Attendant does not answer outside calls.
J The VM8000 InMail does not answer internal calls.
Figure 1-4 Checking LED1

VM8000 Issue 1.0
InMail System Guide 1 - 5
SECTION 5 BASIC FUNCTIONS WITHOUT MAIN GREETING
To make the VM8000 InMail answer, the following programming must be done. The
example shown is for a 8-port VM8000 InMail. Extension, Group and Pilot Numbers
shown can be adjusted as needed per installation requirements.
 47-01-17 Set first port of In-Mail to 25, changing this PRG requires a CHS2U GW-US
reset.
 10-09-01 Verify at least one resource is set to ICM/TRK or Common.
 11-07-01 Set TEL Group Pilot 2 to 200.
Never use Group 1, as this is the default group for all extensions.
 15-03-03 Set extension 125~128 to Special.
 16-02-01 Put 125~128 in Group 2.
 16-02-02 Assign priorities 1~4 to 125~128.
 16-01-01 Set Group 2 name to VM Hunt.
 16-01-04 Set Group 2 to Circular.
 16-01-10 Set Group 2 to Busy/No Answer.
 45-01-01 Set to Group 2.
SECTION 6 ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS
Since by default only extensions 101-164 have Subscriber Mailboxes, you should
enable additional Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each
extension.
H To make programming easier, consider associating a mailbox number with a station
port. For example, mailbox 1 should correspond to port 1, which in turn corresponds
to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with
the mailbox you are programming.
H Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox
Number 102, etc.
3. In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which
you are adding a mailbox. This enables the Message key for Voice Mail access.

Issue 1.0 VM8000
1 - 6 Quick Setup
H You can optionally use 15-07-01 Programming Function Keys to assign a Voice
Mail programmable key (code 77).
H If you don’t assign the Message key or a programmable key for Voice Mail access,
an extension user can access his mailbox by the following actions:
Ì Press Speaker key
Ì Dial VM8000 InMail pilot number
Ì Dial mailbox number
SECTION 7 SET UPAUTOMATED ATTENDANT TO ANSWER OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines
(DILs) and terminate them to VM8000 InMail.
Automated Attendant enables the following capabilities:
J All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This
happens because:
H Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call
Routing Mailbox 1.
H At all other times, the Default Mailbox answers – also using Call Routing Mailbox 1.
J Dial Action Table 1 allows outside callers to perform the following actions:
H Dial system extensions (if installed).
H Dial 0 for an operator (extension 101).
H Dial * + Extension to leave a Quick Message in a mailbox.
H Dial # + Extension to remotely log on to their mailbox.
H Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside calls:
1. Set up trunks as Direct Inward Lines.
 22-02-01 Incoming Call Trunk Setup
Assign Service Type 4 to each trunk you want to be a DIL. Make a separate
entry for each Night Service mode.
 By default, trunks are Service Type 0(Normal).