NEC Univerge SV8100 VM8000 InMail Parts list manual

Notice
Note that when converting this document from its original format to a
.pdf file, some minor font and format changes may occur. When
viewing and printing this document, we cannot guarantee that your
specific PC or printer will support all of the fonts or graphics.
Therefore, when you view the document, fonts may be substituted and
your individual printer may not have the capability to print the
document correctly.

VM8000 INMAIL SYSTEM GUIDE
INT-2046 (VM)
Issue 1.0

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
UNIVERGE is a trademark of NEC Corporation. Pentium is a trademark or registered trademark of
Intel Corporation or its subsidiaries in the United States and other countries. All other brand names
and product names referenced in this document are trademarks or registered trademarks of their
respective companies.
Copyright 2008
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

InMail System Guide i
___________________________________________________________________________________
___________________________________________________________________________________
TABLE OF CONTENTS
Chapter 1 Quick Setup
Section 1 Install the VM8000 InMail Blade ............................................................... 1-1
Section 2 Upgrade the VM8000 InMail Blade ......................................................... 1-3
Section 3 LED Indication ......................................................................................... 1-4
Section 4 Start-up (Default) VM8000 InMail Configuration ..................................... 1-4
Section 5 Basic Functions without Main Greeting ................................................... 1-5
Section 6 Enable the Mailboxes for all Installed Extensions ................................... 1-5
Section 7 Set Up Automated Attendant to Answer Outside Calls ........................... 1-6
Section 8 Set Up Simple Day/Night Answering ....................................................... 1-8
Section 9 VM8000 InMail System Requirements .................................................... 1-8
Section 10 Specifications .......................................................................................... 1-9
Section 11 Examples of Common Applications ........................................................ 1-9
Chapter 2 Features
Section 1 Introduction to VM8000 InMail Features .................................................. 2-1
Section 2 Feature Glossary ..................................................................................... 2-2
Section 3 Feature Descriptions ............................................................................. 2-11
ACD Delay Announcement .....................................................................2-13
Announcement Mailbox ...........................................................................2-17
Announcement Message ........................................................................2-23
Answer Schedule Override .....................................................................2-25
Answer Tables ........................................................................................2-29

___________________________________________________________________________________
ii Table of Contents
___________________________________________________________________________________
Issue 1.0 VM8000
Answering Machine Emulation ................................................................ 2-37
Auto Attendant Do Not Disturb ................................................................2-39
Auto Erase or Save ................................................................................. 2-41
Auto Time Stamp ....................................................................................2-43
Automated Attendant .............................................................................. 2-45
Automated Attendant Transfer ................................................................ 2-49
Automatic Routing for Rotary Dial Callers .............................................. 2-51
Call Forward to a Mailbox .......................................................................2-53
Caller ID ..................................................................................................2-57
Caller ID with Return Call ........................................................................2-59
Calling the Automated Attendant ............................................................ 2-61
Dial Action Table ..................................................................................... 2-63
Directory Dialing ......................................................................................2-69
Directory Dialing Mailbox ........................................................................ 2-81
Distribution List ....................................................................................... 2-83
Erasing All Messages .............................................................................2-87
Exiting a Mailbox .....................................................................................2-89
External Transfer .................................................................................... 2-91
Fax Detection .......................................................................................... 2-93
Flexible Answering Schedules ................................................................ 2-95
Flexible Call Routing ............................................................................... 2-97
Flexible Mailbox Numbering Plan ........................................................... 2-99
Forced Unscreened Transfer ................................................................2-103
Getting Recorded Help ......................................................................... 2-105
Go To A Mailbox ................................................................................... 2-107
Greeting ................................................................................................2-109
Group (Shared) Mailbox ........................................................................ 2-115
Guest Mailbox .......................................................................................2-123
Hang Up ................................................................................................2-127

VM8000 Issue 1.0
InMail System Guide iii
___________________________________________________________________________________
___________________________________________________________________________________
Instruction Menu ....................................................................................2-129
Leaving a Message ...............................................................................2-131
Listening to Messages ..........................................................................2-135
Live Record ...........................................................................................2-139
Log On to Voice Mail .............................................................................2-141
Mailbox Announcement Message .........................................................2-145
Mailbox Name .......................................................................................2-149
Mailbox Options Menu ..........................................................................2-153
Mailbox Security Code Delete ...............................................................2-155
Main Menu ............................................................................................2-157
Make Call ..............................................................................................2-159
Message Count Display ........................................................................2-163
Message Delete ....................................................................................2-165
Message Forward .................................................................................2-167
Message Length ....................................................................................2-169
Message Listen Mode ...........................................................................2-171
Message Notification .............................................................................2-173
Message Playback Direction .................................................................2-181
Message Record ...................................................................................2-183
Message Reply .....................................................................................2-185
Message Storage Limit .........................................................................2-187
Message Waiting Lamp .........................................................................2-189
Multiple Company Greetings .................................................................2-191
Next Call Routing Mailbox .....................................................................2-193
Programming Voice Mail .......................................................................2-201
Quick Message .....................................................................................2-203
Record and Send a Message ................................................................2-207
Remote Programming ...........................................................................2-209
Routing Mailbox ....................................................................................2-211

___________________________________________________________________________________
iv Table of Contents
___________________________________________________________________________________
Issue 1.0 VM8000
Screened Transfer ................................................................................ 2-217
Security Code .......................................................................................2-221
Single Digit Dialing ................................................................................ 2-223
Station Mailbox ..................................................................................... 2-225
Subscriber Mailbox ............................................................................... 2-227
System Administrator ............................................................................ 2-231
System Administrator Mailbox .............................................................. 2-233
System Re-initialization ......................................................................... 2-235
Time and Date ...................................................................................... 2-237
Time and Date Stamp ...........................................................................2-239
Transfer to a Mailbox ............................................................................ 2-241
Undefined Routing ................................................................................ 2-243
Unscreened Transfer ............................................................................ 2-245
Voice Mail Overflow ..............................................................................2-249
Volume Control ..................................................................................... 2-257
Chapter 3 Programming
Section 1 Before You Start Programming ................................................................ 3-1
Section 2 Start-Up Programming (Default) ............................................................. 3-1
2.1 VM8000 InMail Configuration............................................................................. 3-2
2.2 Optional VM8000 InMail Start-Up Programming ............................................... 3-3
2.3 Set up Automated Attendant to Answer Outside Calls ..................................... 3-3
Section 3 Program 15 Extension, Basic Setup ....................................................... 3-5
Section 4 Program 41 ACD Setup .......................................................................... 3-8
Section 5 Program 45 Voice Mail Integration ....................................................... 3-12
Section 6 Program 47 VM8000 InMail .................................................................. 3-14