Yeastar Technology N412 Use and care manual

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E-mail: [e-mail]
Support Tel: [phone]
E-mail: [e-mail]
Web: http://www.yeastar.com
Firmware Version: 45.13.0.21
Revised:March 29, 2016
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N412 Administrator Manual
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Copyright
Copyright 2006-2016 Yeastar Information Technology Co., Ltd. All rights reserved.
No parts of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying, recording, or otherwise, for any
purpose, without the express written permission of Yeastar Information Technology
Co., Ltd. Under the law, reproducing includes translating into another language or
format.
Declaration of Conformity
Hereby, Yeastar Information Technology Co., Ltd. declares
that Yeastar N412 is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
Warranty
The information in this document is subject to change without notice.
Yeastar Information Technology Co., Ltd. makes no warranty of any kind with regard
to this guide, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose. Yeastar Information Technology Co., Ltd. shall not
be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this guide.
WEEE Warning
In accordance with the requirements of council directive 2002/96/EC on
Waste of Electrical and Electronic Equipment (WEEE), ensure that at
end-of-life you separate this product from other waste and scrap and
deliver to the WEEE collection system in your country for recycling.
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Contents
N412 Overview........................................................................................................1
Introduction...........................................................................................................................1
Feature Highlights.................................................................................................................1
N412 Front Panel..................................................................................................................2
N412 Rear Panel ..................................................................................................................3
Application Overview.............................................................................................4
Getting Started........................................................................................................5
Accessing Web GUI..............................................................................................................5
Web Configuration Panel......................................................................................................6
User Management ................................................................................................................6
System Settings......................................................................................................8
Network Settings...................................................................................................................8
LAN Settings.....................................................................................................................8
WAN Settings....................................................................................................................9
Security Center...................................................................................................................10
Security Center ...............................................................................................................10
Firewall Rules.................................................................................................................. 11
IP Blacklist.......................................................................................................................14
AMI Settings....................................................................................................................14
Certificates......................................................................................................................15
Alert Settings...................................................................................................................16
Password Settings..............................................................................................................17
Date and Time.....................................................................................................................18
Extensions............................................................................................................19
FXS Extensions ..................................................................................................................19
VoIP Extensions..................................................................................................................25
Trunks ...................................................................................................................31
CO Lines.............................................................................................................................31
BRI Trunks..........................................................................................................................35
VoIP Trunks.........................................................................................................................39
VoIP Trunk.......................................................................................................................39
Service Provider..............................................................................................................41
Call Control...........................................................................................................43
Outgoing Rules...................................................................................................................43
Outbound Route..............................................................................................................43
Seize a Line ....................................................................................................................45
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Incoming Rules...................................................................................................................46
PIN Settings........................................................................................................................48
Blacklist...............................................................................................................................49
IVR.........................................................................................................................50
Ring Group............................................................................................................52
Queue....................................................................................................................54
Conference............................................................................................................58
Configure a Conference Room...........................................................................................58
Join a Conference Room....................................................................................................58
Manage the Conference .....................................................................................................59
Managing Voice on N412......................................................................................60
System Prompt ...................................................................................................................60
Custom Prompt...................................................................................................................62
Music on Hold.....................................................................................................................64
Voicemail...............................................................................................................65
Voicemail Settings ..............................................................................................................65
Voicemail to Email ..............................................................................................................66
How to Check Voicemail?...................................................................................................67
How to Change Voicemail Greetings?................................................................................68
Business Calling Features...................................................................................70
Feature Code......................................................................................................................70
Call Transfer........................................................................................................................72
Blind Transfer..................................................................................................................72
Attended Transfer............................................................................................................72
Call Pickup..........................................................................................................................72
Group Call Pickup...........................................................................................................72
Direct Call Pick................................................................................................................73
Intercom..............................................................................................................................73
Spy......................................................................................................................................74
Call Parking.........................................................................................................................74
Speed Dialing......................................................................................................................75
Auto Recording.....................................................................................................77
Auto Recording Settings.....................................................................................................77
TF Card Management.........................................................................................................78
Store Recordings to Network Disk......................................................................................78
Share Recordings...............................................................................................................80
PBX Basic Settings ..............................................................................................83
General Preferences...........................................................................................................83
Business Hours...................................................................................................................84
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Business Days ................................................................................................................85
Holidays ..........................................................................................................................86
SIP Settings...........................................................................................................88
General...............................................................................................................................88
NAT.....................................................................................................................................88
Codecs................................................................................................................................89
Status and Call Reports .......................................................................................91
Extension Status.................................................................................................................91
Trunk Status........................................................................................................................92
Network Status....................................................................................................................93
System Info.........................................................................................................................93
Call Logs.............................................................................................................................94
Record Logs........................................................................................................................95
System Maintenance............................................................................................96
Firmware Update ................................................................................................................96
Automatic Updates..........................................................................................................96
Upgrade through HTTP...................................................................................................97
Upgrade through TFTP...................................................................................................97
Backup and Restore ...........................................................................................................98
Reset and Reboot...............................................................................................................99
System Logs.......................................................................................................................99
Packet Tool .......................................................................................................................100
Packet Capture Tool......................................................................................................100
DAHDI Monitor Tool ......................................................................................................101
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N412 Overview
This chapter provides the following sections:
Introduction
Feature Highlights
N412 Front Panel
N412 Rear Panel
Introduction
Yeastar N412 is a flexible and modular PBX that provides productivity-enhancing
communication platform for small business. Yeastar N412 can handle up to 4 CO/BRI
lines, up to 12 analog extensions, 8 SIP extensions, and 4 SIP trunks. With Yeastar
N412, small business can get business-class features with a compact and powerful
analog and VoIP capable system.
Feature Highlights
Hybrid System
Pre-configured with 8 FXS ports and customizable with 4 module slots.
Modular Technology
Easily add 4 extra analog extensions and 4 external CO or BRI lines.
User-friendly Configuration
Manage the system via user-friendly Web interface without complicate
operations.
Embedded Recording Capability
Record calls to monitor the conversation for various purposes required by your
business.
Advanced Call Handling
Flexible call routing, effective call queuing and distribution handle incoming calls
automatically.
Cloud Service
Detect the new firmware from cloud server and upgrade automatically.
Learn more about N412 here: http://www.yeastar.com/Products/Smart-PBX-N412
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N412 Front Panel
Figure 1-1 N412 Front Panel
Table 1-1 N412 Front Panel - LED Description
LED
LED Status
Description
POWER
On
The power is switched on.
Off
The power is switched off.
RUN
Blinking
The system is running properly.
Not Blinking/Off
The system goes wrong.
LAN
Blinking
Stable LAN port connection.
Off
No LAN port connection.
WAN
Blinking
Stable WAN port connection.
Off
No WAN port connection.
FXS Port Status
Solid Green
The port is idle.
Blinking Green
There is an ongoing call on the port.
Line Status
CO
Red light
•Blinking slowly: no CO line is connected
to the port.
•Static: the CO line is idle.
•Blinking rapidly: the CO line is busy.
BRI
Orange light
•Blinking: the BRI line is disconnected.
•Static: the BRI line is connected or in
use.
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N412 Rear Panel
Figure 1-2 N412 Rear Panel
Table 1-2 N412 Rear Panels–Port Description
Port
Description
Line Port
For the connection of PSTN lines or ISDN BRI lines.
EXT Port
For connection of analog phones/fax machines.
TF Card Slot
Insert the TF card and restore the recording files.
LAN Port
10/100 Base-TX, connect one end of an RJ-45 Ethernet cable
into the LAN port.
WAN Port
10/100 Base-TX, connect one end of an RJ-45 Ethernet cable into
the WAN port, for the connection to internet.
Reset Button
Press and hold until all the LED turns off.
Power Inlet
For connection of power supply.
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Application Overview
With N412, in addition to use the functions as traditional PBX, you could expand the
communication flexibly with 4 SIP trunks, 8 SIP extensions. You will enjoy the N412
with its easy management that you had never experienced on a traditional PBX.
Figure 2-1 N412 Application Overview
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Getting Started
In this chapter, we guide you through the basic steps to start with a new N412:
Accessing Web GUI
Web Configuration Panel
User Management
Accessing Web GUI
N412 provides a web-based configuration interface for administrator and account user.
The user can manage the device by logging in the Web interface. Check the factory
defaults below:
IP address: http://192.168.5.150
User Name: admin
Default Password: password
1. Start the browser on PC. In the address bar, enter the IP address, click ―Enter‖
button and then you can see the Web Configuration Panel login page.
2. Enter the Admin User Name and Password to log in.
Figure 3-1 N412 Web Configuration Panel Login Page
Note:
It is highly recommended that you change the default password on first login.
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Web Configuration Panel
There are 4 main sections on the Web Configuration Panel for users to check the
N412’s status and configure it.
Status: check System Status, Extension Status, Trunk Status, Network Status
and CDR.
System: configure Network Settings, Security related Settings, System Date and
Time, Password, Backup and Restore, Storage Management, Recording Settings
etc.
PBX: configure extensions, trunks, Call Routing, Call Features, Audio Settings,
Voicemail Settings, SIP Settings etc.
Logout: log out N412.
Note:
After saving the changes, remember to click the ―Apply changes‖ button on the upper
right of the Web GUI to make the changes take effect.
User Management
N412 supports two user types with different privileges.
User Privileges
Administrator has the highest privilege. The administrator can access all pages
on N412 Web and make all the configurations on the system.
Username: admin
Default Password: password
Extension User has the privilege to check voicemails, one-touch recordings,
auto recordings and CDR. The user can also configure settings and wake-up call
for his own extension.
Username: Extension number (i.e.601)
Default Password: pass+ Extension number (i.e. pass601)
Enable Extension User
To log in N412 Web GUI using Extension User, you need to enable User Web
Interface option for the extension.
Login N412, go to PBX→ Extensions and Trunks→ Extensions, choose an
extension and click edit, check the User Web Interface options on Account tab.
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Figure 3-2 Enable Extension User
Set the privileges of CDR check and Auto Recording check on Management
Settings tab.
Figure 3-3 Management Settings
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System Settings
This chapter explains system settings on N412. Click the main menu on the
top of the Web GUI to check the system settings.
Network Settings
Security Center
Date and Time
Password Settings
Network Settings
LAN Settings
After successfully logging in the N412 Web GUI for the first time with the factory IP
address, users could go System→ Network Preferences →LAN Settings to
configure the network for N412.
Figure 4-1 LAN Settings
Table 4-1 LAN Settings
Items
Description
DHCP
If this option is set as yes, N412 will act as DHCP client to
get an available IP address from your local network. We
don’t recommend enabling this, as without the right IP
address you cannot access N412.
Enable SSH
By using SSH, you can log in to N412 and run commands.
It’s disabled by default. We don’t recommend enabling it if
not needed.
Default Port: 8022.
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Enable FTP
Users could log in N412 via FTP if this option is enabled.
Users could access FTP resource on N412 via Windows
explorer or Web browser.
FTP default user: root, password: ys123456
Default Port: 21.
Hostname
Set the host name for N412.
IPAddress
Set the IP Address for N412.
Subnet Mask
Set the subnet mask for N412.
Gateway
Set the gateway for N412.
Primary DNS
Set the primary DNS for N412.
Secondary DNS
Set the secondary DNS for N412.
IP Address2
Set the second IP Address for N412.
Subnet Mask2
Set the second subnet mask for N412.
WAN Settings
WAN port is disabled by default. Users should log in N412 to enable WAN. It supports
―DHCP Server‖, ―PPPoE/dynamic DNS‖, and ―Static IP‖ for IP address assignment.
Note: N412 does not act as a router to route the internet packages from WAN port to
LAN port.
Figure 4-2 WAN Settings
Table 4-2 WAN Settings
Items
Description
DHCP
If your ISP says that you are connecting through DHCP or a dynamic
IP address, perform these steps:
Step1: Select ―DHCP‖ as the WAN Connection Type.
Step2: Save the changes.
Step3: Reboot the device.
Step4: Check the WAN Status (Status Network status).
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Static IP
Address
If your ISP says that you are connecting through a static or fixed IP
address, perform these steps:
Step1: Select ―Static IP Address‖ as the WAN Connection Type.
Step2: Enter the IP Address.
Step3: Enter the Subnet Mask.
Step4: Enter the Gateway Address.
Step5: Enter the Primary DNS and Secondary DNS.
Step6: Save the changes.
Step7: Reboot the device.
Step8: Check the WAN Status (Status Network status).
PPPOE
If your DSL provider says that you are connecting through PPPoE or
if you normally enter a user name and password to access the
Internet, perform these steps:
Step1: Select ―PPPoE‖ as the WAN Connection Type.
Step2: Enter the User Name.
Step3: Enter the Password.
Step4:Save the changes.
Step5: Reboot the device.
Step6: Check the WAN Status (Status Network status).
Security Center
Users are strongly recommended to configure firewall and other security options
on N412 to prevent the attack fraud and the system failure or calls loss.
Security Center
All the security settings including Firewall, Service, Port Settings in N412 are
displayed in Security Center. Users could rapidly check and configure the relevant
security settings here.
Firewall
In the ―Firewall‖ tab, users could check firewall configuration and alert settings. By
clicking the relevant button, you can enter the configuration page directly.
Figure 4-3 Security Center—Firewall
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Service
In ―Service‖ tab, you can check AMI/SSH status. For AMI/SSH, you can enter the
according page by clicking the button in ―Setting‖ column.
Figure 4-4 Security Center—Service
Port
In ―Port‖ tab, you can check SIP port and HTTP port. You can also enter the relevant
page by clicking the button in ―Setting‖ column.
Figure 4-5 Security Center—Port
Firewall Rules
Firewalls are used to prevent unauthorized Internet users from accessing private
networks connected to the Internet, especially intranets. All messages entering or
leaving the intranet pass through the firewall, which examines each message and
blocks those that do not meet the specified security criteria.
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Figure 4-6 Firewall Settings
1) General Settings
Table 4-3 Description of Firewall General Settings
Items
Description
Enable Firewall
Enable the firewall to protect the device.
Disable Ping
Enable this item to drop net ping from remote hosts.
Drop All
When you enable ―Drop All‖ feature, the system will drop all packets
or connection from other hosts if there are no other rules defined. To
avoid locking the devices, at least one ―TCP‖ accept common rule
must be created for port used for SSH access, port used for HTTP
access and port sued for CGI access.
2) Common Rules
There is no default rule; you can create one as required.
Figure 4-7 Common Rules
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Table 4-4 Description of Common Rules
Items
Description
Name
A name for this rule, e.g. ―HTTP‖.
Description
Simple description for this rule. E.g. accept the specific host to
access the Web interface for configuration.
Protocol
The protocols for this rule.
Port
Initial port should be on the left and end port should be on the right.
The end port must be equal to or greater than start port.
IP
The IP address for this rule. The format of IP address is: IP/mask
E.g. 192.168.5.100/255.255.255.255 for IP 192.168.5.100
E.g. 192.168.5.0/255.255.255.0 for IP from 192.168.5.0to
192.168.5.255.
MAC Address
The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9
or A~F in hex, the A~F are not case sensitive.
Action
Accept: Accept the access from remote hosts.
Drop: Drop the access from remote hosts.
Ignore: Ignore the access.
Note: the MAC address will be changed when it’s a remote device, so it will not be
working to filter using MAC for remote devices.
3) Auto Defense
Figure 4-8 Auto Defense
Table 4-5 Description of Auto Defense
Items
Description
Port
The port you want to auto defense, for example, 8022.
Protocol
Select the protocol. You can select UDP or TCP.
Rate
The maximum packets or connections can be handled per unit
time. For example, if you configure it as below:
Port: 8022
Protocol: TCP
Rate: 10/min
Then, it means maximum 10 TCP connections can be handled in
1 minute. The 11th connection will be dropped.
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IP Blacklist
You can set some packets accept speed rules here. When an IP address, which
hasn’t been accepted in common rules, sends packets faster than the allowed speed,
it will be set as a black IP address and be blocked automatically.
Figure 4-9 IP Blacklist Settings Page
1) Blacklist rules
We can add the rules for IP blacklist rate as demanded.
Figure 4-10 Add Blacklist Rule
Table 4-6 Description of Auto Blacklist Rules
Items
Description
Port
Auto defense port
Protocol
Auto defense protocol. TCP or UDP.
IP Packets
Allowed IP packets number in the specific time interval.
Time interval
The time interval to receive IP packets. For example, IP packets 90,
time interval 60 means 90 IP packets are allowed in 60 seconds.
2) IP blacklist
The blocked IP address will display here, you can edit or delete it as you wish.
AMI Settings
The Asterisk Manager Interface (AMI) is a system monitoring and management
interface provided by Asterisk. It allows live monitoring of events that occur in the
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system, as well enabling you to request that Asterisk perform some action. The
actions that are available are wide-ranging and include things such as returning status
information and originating new calls. Many interesting applications have been
developed on top of Asterisk that take advantage of the AMI as their primary interface
to Asterisk.
There are two main types of messages on the Asterisk Manager Interface: manager
events and manager actions.
The 3rd party software can work with N412 using AMI interface. It is disabled by
default. If necessary, you can enable it.
Figure 4-11 AMI Settings
Username & password
After enablingAMI, you can use this username and password to log in N412
AMI.
IP Restriction
You can set which IP is allowed to log in N412AMI interface.
Certificates
N412 supports TLS protocol, you can register TLS extension and TLS SIP trunk on
N412. To use TLS protocol, you need to upload TLS certificates to N412 first.
Figure 4-12 Certificates
Trusted Certificate
This certificate is a CA certificate. When selecting ―TLS Verify Client‖ as ―Yes‖,
you should upload a CA. The relevant TLS client (i.e. IP phone) should also have
this certificate.
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