NEC NEAX Express User manual

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Service and Reference Guide
NEAX Express

NEC

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Service and Reference Guide
NEAX Express

Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NEC
CSD”) and/or its licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NEC CSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NEC CSD is prohibited.
Trademarks
Adaptec is a registered trademark of Adaptec, Inc.
INTEL is a registered trademark of Intel Corporation.
MS-DOS is a registered trademark of Microsoft Corporation.
Pentium is a registered trademark of Intel Corporation.
All other product, brand, or trade names used in this publication are the trademarks or registered
trademarks of their respective trademark owners.
PN: 456-01510-000
First Issue — June 1999
Copyright 1999
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95828-0903
All Rights Reserved

Contents iii
Contents
Proprietary Notice and Liability Disclaimer
Using This Guide
Text Conventions.................................................................................................................... xi
Related Documents ................................................................................................................ xii
Safety Notices....................................................................................................................... xiii
Safety Notices for Users Outside of the U.S.A. and Canada......................................... xiv
Care and Handling...................................................................................................................xv
1 System Overview
Overview..............................................................................................................................1-2
System Chassis .....................................................................................................................1-5
Power Supply........................................................................................................................1-7
Peripheral Bays..................................................................................................................... 1-7
SAF-TE Board......................................................................................................................1-7
System Board Features..........................................................................................................1-7
Processors...................................................................................................................1-9
System Memory.......................................................................................................... 1-9
I/O Expansion Slots................................................................................................... 1-10
Real-Time Clock/Calendar........................................................................................ 1-11
BIOS......................................................................................................................... 1-11
IDE Controller .......................................................................................................... 1-11
Network Controller ................................................................................................... 1-11
SCSI Controller......................................................................................................... 1-12
Video Controller ....................................................................................................... 1-12
Peripheral Controller................................................................................................. 1-13
Serial Ports...................................................................................................... 1-13
Parallel Port .................................................................................................... 1-13
Keyboard and Mouse................................................................................................. 1-13
ACPI......................................................................................................................... 1-13
External Device Connectors ...................................................................................... 1-13
System Board Management Controller (BMC) .......................................................... 1-14
Emergency Management Port Console................................................................................ 1-15
Platform Event Paging......................................................................................................... 1-15
System Security .................................................................................................................. 1-16
Security with Mechanical Locks and Monitoring....................................................... 1-16
Software Locks ......................................................................................................... 1-16
Using Passwords....................................................................................................... 1-17
Secure Mode............................................................................................................. 1-17
Summary of Software Security Features.................................................................... 1-18

iv Contents
2 Setting Up the System
Overview..............................................................................................................................2-2
Selecting a Site...................................................................................................................... 2-2
Unpacking the System...........................................................................................................2-3
Getting Familiar with the System...........................................................................................2-3
Front View with Front Door Closed.............................................................................2-4
Front View with Front Door Opened...........................................................................2-5
Rear View................................................................................................................... 2-7
Status Indicator LED Descriptions...............................................................................2-8
Making Connections ........................................................................................................... 2-10
Setting the Line Voltage...................................................................................................... 2-11
Connecting the Power Cord(s)............................................................................................. 2-13
Powering On Your System.................................................................................................. 2-13
3 Configuring Your System
Configuring Your System...................................................................................................... 3-2
Hot Keys...............................................................................................................................3-2
BIOS Setup Utility................................................................................................................3-3
Using the BIOS Setup Utility ...................................................................................... 3-3
BIOS Setup Configuration Settings .............................................................................3-4
Main Menu .................................................................................................................3-5
Primary/Secondary IDE Master and Slave Submenu........................................ 3-6
Keyboard Submenu......................................................................................... 3-7
Advanced Menu.......................................................................................................... 3-8
PCI Configuration Submenus.......................................................................... 3-9
PCI Device, Slot 1 - Slot 7 Submenus.............................................................. 3-9
Integrated Peripheral Configuration Submenu ................................................. 3-10
Advanced Chipset Control............................................................................... 3-11
Security Menu........................................................................................................... 3-12
Security menu (Continued)........................................................................................ 3-13
Server Menu.............................................................................................................. 3-14
System Management Submenu........................................................................ 3-15
Server Management Information Submenu...................................................... 3-16
Console Redirection Submenu......................................................................... 3-16
PEP Management Submenu............................................................................. 3-17
PEF Filter Events Submenu............................................................................. 3-17
Boot Menu................................................................................................................ 3-18
Boot Device Priority Submenu ........................................................................ 3-19
Hard Drive Submenu....................................................................................... 3-19
Removable Devices......................................................................................... 3-19
Exit Menu................................................................................................................. 3-20
Adaptec SCSI Utility...........................................................................................................3-21
Running the SCSI Utility........................................................................................... 3-21
Adaptec SCSI Utility Configuration Settings............................................................. 3-22
Exiting Adaptec SCSI Utility..................................................................................... 3-23
Installing Video Drivers...................................................................................................... 3-23
Configuring System Board Jumpers .................................................................................... 3-24
Before You Begin ..................................................................................................... 3-24
Moving System Board Jumpers................................................................................. 3-26
Resetting the CMOS NVRAM .................................................................................. 3-27
Clearing and Changing the Passwords....................................................................... 3-27
Recovering the BIOS ................................................................................................ 3-27
Boot Block Write Protect .......................................................................................... 3-27

Contents v
Fault Resilient Booting (FRB) Timer Enable Jumper................................................. 3-28
Chassis Intrusion Detection Jumper........................................................................... 3-29
BMC Forced Update Mode........................................................................................ 3-29
4 Disassembly and Reassembly
General Information.............................................................................................................. 4-3
Static Precautions..................................................................................................................4-4
Preparing Your System for Disassembly and Reassembly......................................................4-4
Equipment Log......................................................................................................................4-4
Opening the Front Door.........................................................................................................4-4
Removing a Side Panel..........................................................................................................4-5
Installing a Side Panel...........................................................................................................4-6
Modifying the System Board.................................................................................................4-7
Replacing the Real-time Clock Battery........................................................................4-7
Replacing a Processor .................................................................................................4-9
Replacing the SECC Version........................................................................... 4-10
Replacing the SECC2 Version......................................................................... 4-12
DIMMs..................................................................................................................... 4-14
Memory DIMM Configurations....................................................................... 4-15
Installing DIMMs............................................................................................ 4-16
Removing DIMMs.......................................................................................... 4-17
Option Boards..................................................................................................................... 4-18
Installation Considerations ........................................................................................ 4-18
Installing an Option Board......................................................................................... 4-19
Removing an Option Board....................................................................................... 4-22
Hard Disk Drives ................................................................................................................4-23
Installing or Swapping a Hard Disk Drive in a Hot-swap Bay.................................... 4-24
Installing or Swapping a Hard Disk Drive..................................................................4-25
Removable Media Devices.................................................................................................. 4-28
Installing a 5.25-Inch Media Device.......................................................................... 4-29
Removing a 5.25-Inch Device................................................................................... 4-34
Removing the Front Door Assembly.................................................................................... 4-36
Removing the Top Cover .................................................................................................... 4-37
Removing the Chassis Skirt................................................................................................. 4-38
Removing a Chassis Foot .................................................................................................... 4-39
Removing the Front Panel Speaker/Switch Assembly.......................................................... 4-41
Removing the Keylock Bracket........................................................................................... 4-43
Removing the Side Panel Intrusion and Interlock Switch Assemblies................................... 4-44
Removing the Front Cover Intrusion Switch Assembly........................................................ 4-45
Removing the Fans.............................................................................................................. 4-46
Removing the Power Supply ............................................................................................... 4-47
Removing the System Board and Processor Retention Module ............................................ 4-48
Removing the SAF-TE Card ............................................................................................... 4-51
Removing the SCSI Backplane............................................................................................ 4-52

vi Contents
5 Problem Solving
Problem Solving....................................................................................................................5-2
Static Precautions..................................................................................................................5-2
Resetting the System............................................................................................................. 5-2
Fault Resilient Booting.......................................................................................................... 5-2
Troubleshooting Checklists................................................................................................... 5-3
Initial System Startup..................................................................................................5-3
Running New Application Software............................................................................5-4
After System Has Been Running Correctly..................................................................5-5
Additional Troubleshooting Procedures.................................................................................5-6
Preparing the System for Diagnostic Testing ...............................................................5-6
Monitoring POST........................................................................................................ 5-7
Verifying Proper Operation of Key System Indicators................................................. 5-8
Confirming Loading of the Operating System.............................................................. 5-8
Specific Problems and Corrective Actions.............................................................................5-9
Power LED Does Not Light.........................................................................................5-9
Incorrect or No Beep Code........................................................................................ 5-10
No Characters Appear on Screen............................................................................... 5-10
Characters are Distorted or Incorrect ......................................................................... 5-11
System Cooling Fans Do Not Rotate ......................................................................... 5-11
Diskette Drive Activity LED Does Not Light ............................................................ 5-11
CD-ROM Drive Activity Light Does Not Light......................................................... 5-12
Problems with Application Software ......................................................................... 5-12
Press F2 Key to Enter Setup: Prompt Does Not Display............................................. 5-12
Enable F2 Prompt by Using SSU..................................................................... 5-13
Enable F2 Prompt by Changing a Jumper and Using SSU................................ 5-14
Bootable CD-ROM Is Not Detected .......................................................................... 5-14
Problems with the Network................................................................................................. 5-15
PCI Installation Tips ...........................................................................................................5-16
BIOS User’s Information..................................................................................................... 5-16
Error and Status Messages......................................................................................... 5-16
POST Error Codes and Messages .............................................................................. 5-20
6 Illustrated Parts Breakdown
Exploded View...................................................................................................................... 6-2
Field Replaceable Units.........................................................................................................6-3
Redundant Power.................................................................................................................. 6-5
Replaceable Parts........................................................................................................ 6-5
Cable List.............................................................................................................................. 6-5
A System Cabling
System Cabling.................................................................................................................... A-2
Before You Begin ................................................................................................................A-2
Static Precautions................................................................................................................. A-2
Standard Configuration ........................................................................................................ A-3
B System Setup Utility
System Setup Utility (SSU)...................................................................................................B-2
Creating SSU Diskettes.........................................................................................................B-3
Running the SSU...................................................................................................................B-4
Customizing the SSU..................................................................................................B-5

Contents vii
Launching a Task........................................................................................................B-6
Resource Configuration Add-in (RCA) Window..........................................................B-7
Defining an ISA Card..................................................................................................B-8
Adding and Removing ISA Cards................................................................................B-9
Modifying Resources ................................................................................................B-10
System Resource Usage ............................................................................................B-11
Multiboot Add-in (MBA) Window............................................................................B-12
Password Administration (PWA) Window.................................................................B-13
System Event Log (SEL) Window.............................................................................B-15
Field Replaceable Unit (FRU) Window.....................................................................B-16
Sensor Data Record (SDR) Window..........................................................................B-17
Exiting the SSU...................................................................................................................B-18
C Emergency Management Port
Emergency Management Port................................................................................................C-2
How the EMP Works ............................................................................................................C-3
EMP Requirements and Configurations.................................................................................C-5
Setting Up the Server for the EMP ........................................................................................C-6
System Management Submenu....................................................................................C-6
Console Redirection Submenu.....................................................................................C-7
Main EMP Console Window.................................................................................................C-7
Toolbar.......................................................................................................................C-7
Status Bar ...................................................................................................................C-8
EMP Console Main Menu...........................................................................................C-8
Server Control Operations...........................................................................................C-9
Connect........................................................................................................... C-9
Power On/Off..................................................................................................C-10
Reset...............................................................................................................C-11
Phonebook..........................................................................................................................C-12
Management Plug-ins..........................................................................................................C-13
SEL Viewer ..............................................................................................................C-13
SEL Viewer Menu Options .............................................................................C-14
Sensor Type Codes..........................................................................................C-15
Using the Sensor Type Code Table..................................................................C-15
SDR Viewer..............................................................................................................C-17
SDR Viewer Menu Options.............................................................................C-18
FRU Viewer..............................................................................................................C-18
FRU Viewer Menu Options.............................................................................C-19
D Platform Event Paging
Platform Event Paging.......................................................................................................... D-2
Using Platform Event Paging................................................................................................ D-2
E Connectors
Connector Locations .............................................................................................................E-2
Main Power Connector..........................................................................................................E-3
Diskette Drive Connector......................................................................................................E-3
ATX-Style Front Panel Connector.........................................................................................E-4
Fan Interface Connector ........................................................................................................E-5
Hard Drive LED Connector...................................................................................................E-5
External Wake ON LAN Connector ......................................................................................E-5
Chassis Intrusion Switch Connector ......................................................................................E-5

viii Contents
Server Management Module Connector.................................................................................E-6
VGA Video Port ...................................................................................................................E-6
Keyboard and Mouse Connectors..........................................................................................E-7
Parallel Port ..........................................................................................................................E-7
Serial Ports............................................................................................................................E-7
NIC (RJ-45) Network Connector...........................................................................................E-8
USB......................................................................................................................................E-8
Ultra Wide SCSI Connector ..................................................................................................E-9
Ultra2/LVD SCSI Connector...............................................................................................E-10
IDE Connector....................................................................................................................E-11
ISA Connector ....................................................................................................................E-12
PCI Connector.....................................................................................................................E-13
Glossary
Equipment Log
Index

Using This Guide ix
Using This Guide
Welcome to the Server NEAX Express Service and Reference Guide. This service and
reference guide contains all the information found in the System User’s Guide, including
disassembly and reassembly instructions for all field replaceable units (FRUs). This service
and reference guide also contains system connector locations, external device connector pin
information, and a complete parts list, including an exploded view of the system.
If you have any comments regarding this service and reference guide or if you think
something needs to be changed, please contact us. Limit your comments to issues
concerning the documentation only, and indicate which service and reference guide you are
referring to. For all other service related issues, use your normal feedback channels.
This guide contains the following information:
 Chapter 1, “System Overview” provides an overview of your system and describes your
system’s major system components. See this chapter to familiarize yourself with your
system.
 Chapter 2, “Setting Up Your System” tells you how to select a site, unpack the system,
make cable connections, and power on your system.
 Chapter 3, “Configuring Your System” tells you how to configure the system and
provides instructions for running the BIOS Setup Utility and the Adaptec Configuration
Utility, which is used to configure SCSI devices in your system. This chapter also
provides information on system board jumper settings.
 Chapter 4, “Disassembly and Reassembly” describes how to take the system apart
provides you with instructions for upgrading your system with an additional processor,
optional memory, options cards, and peripheral devices.
 Chapter 5, “Problem Solving” contains helpful information for solving problems that
might occur with your system.
 Chapter 6, “Illustrated Parts Breakdown” contains the exploded view and parts lists for
the server's major assemblies. Part numbers are also provided for optional hardware.
 Appendix A, “System Cabling” includes cabling information for the two onboard SCSI
controllers and the onboard IDE controllers.
 Appendix B, “System Setup Utility” provides information for configuring onboard
resources and add-in boards. It also provides information on viewing the system event
log.
 Appendix C, “Emergency Management Port” provides information on a feature that
provides an interface to the Emergency Management Port (EMP) Console Manager.
This interface allows remote server management via a modem or direct connection.
 Appendix D, "Platform Event Paging" provides information and operating instructions
on a feature that allows your server to be configured to automatically dial up a paging
service and page you when a server management related event occurs.

x Using This Guide
 Appendix E, “Connectors” provides a layout of the system power and signal connector
locations, including external device connector pin information.
 “Glossary” defines the standard acronyms and technical terms used in this manual.
 “Equipment Log” provides you with a sample equipment log for documenting the
system configuration and future updates you may make to your system.

Using This Guide xi
Text Conventions
This guide uses the following text conventions.
Warnings, cautions, and notes have the following meanings:
!
WARNING
Warnings alert you to situations that could result in serious personal injury or loss
of life.
!
CAUTION
Cautions indicate situations that can damage the system hardware or software.
Note
: Notes give important information about the material being described.
 Names of keyboard keys are printed as they appear on the keyboard. For example, Ctrl,
Alt, or Enter.
 Text or keystrokes that you enter appear as boldface type. For example, type abc123 and
press ENTER.
 File names are printed in uppercase letters. For example, AUTOEXEC.BAT.

xii Using This Guide
Related Documents
In addition to this guide, the following system document is shipped with your server.
 System Release Notes
Release Notes provide you with the latest information about your system.
 System User's Guide
The User’s Guide provides a quick reference to information about your system. Its goal
is to familiarize you with your system and the tasks necessary for system configuring
and upgrading.

Using This Guide xiii
Safety Notices
!
 Caution: To reduce the risk of electric shock which could cause personal injury, follow
all safety notices. The symbols shown are used in your documentation and on your
equipment to indicate safety hazards.
 Warning: Lithium batteries can be dangerous. Improper handling of lithium batteries
may result in an explosion. Dispose of lithium batteries as required by local ordinance or
as normal waste if no local ordinance exists.
 Warning: The detachable power supply cords are intended to serve as the disconnect
devices.
 Warning: This equipment has a 3-wire, grounded power cords. To prevent electrical
hazards, do not remove or defeat the ground prong on the power cords. Replace a power
cord if it gets damaged. Contact your dealer for an exact replacement.
 Warning: The DC push-button on/off switch on the front panel does not turn off the
system AC power. Also, +5vdc is present on the system board whenever the AC power
cords are connected between the system and an AC outlet. Before doing the procedures
in this manual, make sure that your system is powered off and unplug the AC power
cords from the back of the chassis. Failure to disconnect power before opening your
system can result in personal injury and equipment damage.
In the U.S.A. and Canada, the power cord must be a UL-listed detachable power cord (in
Canada, CSA-certified), type ST or SJT, 16 AWG, 3-conductor, provided with a molded-on
NEMA type 5-15 P plug cap at one end and a molded-on cord connector body at the other
end. The cord length must not exceed 9 feet (2.7 meters).
Outside the U.S.A. and Canada, the plug must be rated for 250 VAC, 10 amp minimum,
and must display an international agency approval marking. The cord must be suitable for
use in the end-user country. Consult your dealer or the local electrical authorities if you are
unsure of the type of power cord to use in your country. The voltage change occurs via a
switch in the power supply.
 Warning: Under no circumstances should the user attempt to disassemble the power
supply. The power supply has no user-replaceable parts. Inside the power supply are
hazardous voltages that can cause serious personal injury. A defective power supply
must be returned to your dealer.

xiv Using This Guide
Safety Notices for Users Outside of the U.S.A. and Canada
 PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage
integrity of the equipment, connect only equipment with mains-protected electrically-
compatible circuits to the external ports.
 Remote Earths: To prevent electrical shock, connect all local (individual office)
computers and computer support equipment to the same electrical circuit of the building
wiring. If you are unsure, check the building wiring to avoid remote earth conditions.
 Earth Bonding: For safe operation, only connect the equipment to a building supply
that is in accordance with current wiring regulations in your country. In the U.K., those
regulations are the IEE.

Using This Guide xv
Care and Handling
Use the following guidelines to properly handle and care for your system.
Protect the system from extremely low or high temperatures. Let
the system warm (or cool) to room temperature before using it.
Keep the system away from magnetic forces.
Keep the system dry. Do not wash the system with a wet cloth or
pour fluid into it.
Protect the system from being bumped or dropped.
Check the system for condensation. If condensation exists, allow it
to evaporate before powering on the system.
Keep the system away from dust, sand, and dirt.

xvi Using This Guide
NEC

1
System Overview
 Overview
 System Chassis
 Power Supply
 Peripheral Bays
 SAF-TE (SCSI Accessed Fault Tolerant Enclosure)
Board
 System Board Features
 Emergency Management Port Console
 Platform Event Paging
 System Security

1-2 System Overview
Overview
This server is a modular, multiprocessing server based on the IntelPentium® II and
Pentium® III chip sets. The combination of compute performance, memory capacity,
and integrated I/O provides a high performance environment for many server market
applications.
This server is also conveniently housed in a tower-based, as shown below.
Tower-Based System Front View
This server system is designed for minimum downtime. To this end, the server includes
or has the options to include the following:
 Optional power system redundancy; in a system configured with two power supplies,
the system will continue to operate with a single power supply failure.
 Self-contained power supply units that can be easily installed or removed from the
back of the chassis.
 SCSI drive bays accessible from the front of the chassis.
 Hot-swap SCSI disk drive backplane; a failed drive can be removed and a new drive
installed without system power being turned off, if an optional Redundant Array of
Independent Disks (RAID) controller is installed.
 High degree of SCSI disk fault tolerance and advanced disk array management
features through the use of RAID technology, if an optional RAID controller is
installed.
 Chassis that supports up to two power supplies. The second power supply can be
added to provide redundant power.