NEC Univerge SV8100 User manual

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Features and Specifications Manual
INT-2067 (UNIV)
Issue 8.01
(Version 5000)
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Corporation of America and shall not be
reproduced without prior written approval of NEC Corporation of America.
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Copyright 2011
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100 chassis, blades, multiline terminals, and optional equipment.

UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline
terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information .........................................................................................1-1
Section 2 Multiline Terminals used with the System........................................................1-1
Chapter 2 Features
Section 1 About This Chapter..........................................................................................2-1
Section 2 Important Notes ...............................................................................................2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ..................................2-3
Section 4 Features.........................................................................................................2-10
Account Code – Forced/Verified/Unverified ....................................................... 2-11
Account Code Entry............................................................................................ 2-19
Alarm .................................................................................................................. 2-25
Alarm Reports..................................................................................................... 2-29
Alphanumeric Display......................................................................................... 2-41
Analog Communications Interface (ACI) ............................................................ 2-45
Ancillary Device Connection............................................................................... 2-53
Answer Hold ....................................................................................................... 2-57
Answer Key ........................................................................................................ 2-61
Attendant Call Queuing ...................................................................................... 2-65
Automatic Call Distribution (ACD) ...................................................................... 2-69
Automatic Release ........................................................................................... 2-101
Automatic Route Selection ............................................................................... 2-107
Background Music ............................................................................................ 2-131
Barge-In............................................................................................................ 2-135

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ii Table of Contents
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Issue 8.01 UNIVERGE SV8100
Battery Backup – System Memory................................................................... 2-141
Battery Backup – System Power...................................................................... 2-143
Call Appearance (CAP) Keys........................................................................... 2-145
Call Arrival (CAR) Keys.................................................................................... 2-151
Call Duration Timer .......................................................................................... 2-157
Call Forwarding – Centrex................................................................................ 2-159
Call Forwarding ................................................................................................ 2-165
Call Forwarding with Follow Me ....................................................................... 2-179
Call Forwarding, Off-Premise........................................................................... 2-183
Call Forwarding/Do Not Disturb Override......................................................... 2-199
Call Monitoring ................................................................................................. 2-203
Call Redirect..................................................................................................... 2-209
Call Waiting/Camp-On...................................................................................... 2-213
Callback............................................................................................................ 2-219
Caller ID Call Return ........................................................................................ 2-223
Caller ID ........................................................................................................... 2-227
Memo Display Function.........................................................................................2-232
Caller ID – Flexible Ringing.............................................................................. 2-245
Central Office Calls, Answering........................................................................ 2-253
Central Office Calls, Placing............................................................................. 2-265
Class of Service ............................................................................................... 2-275
Clock/Calendar Display.................................................................................... 2-295
CO Message Waiting Indication....................................................................... 2-299
Code Restriction............................................................................................... 2-305
Code Restriction Override ................................................................................ 2-315
Code Restriction, Dial Block............................................................................. 2-323
Conference....................................................................................................... 2-327
Conference, Voice Call/Privacy Release.......................................................... 2-335
Continued Dialing............................................................................................. 2-339
Cordless DECT Terminals................................................................................ 2-343
Cordless Telephone Connection ...................................................................... 2-363