NEC NEC Express5800 Series User manual

SigmaBlade Gold Warranty Program
NECCare
TM
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NECCare
Gold
Warranty Program for the
Express5800 SigmaBlade Server

SigmaBlade Gold Warranty Program
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and is used under license.
PN: 461-00015-000 January © 2009
Copyright 2009
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved

SigmaBlade Gold Warranty Program
Contents
Introduction.........................................................................................................................4
Program Highlights.............................................................................................................4
Installation Services............................................................................................................5
Relocation Services .......................................................................................................5
Registered Limited Warranty..............................................................................................5
Who is Protected? ...............................................................................................................6
What is Covered and What is Not Covered? ......................................................................6
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................7
How You Can Get Warranty Service..................................................................................7
Limitation of Damages and Implied Warranties.................................................................8

SigmaBlade Gold Warranty Program
Introduction
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Gold Warranty Program
for the Express5800SigmaBlade Server
Warranty Registration
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registratio n information o f your ne w NE C
product you will be entitled to utilize NEC’s online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for yo ur product or you
can initiate technical support for your questions all fro m one
location.
Program Highlights
NEC Corporation of America’s NECCare Gold Warranty
Program offers you the follo wing benefits:
■ 3-Years Gold Warranty coverage
■ 3-Years of Next Day On-site Repair Support, after phone
diagnosis
1
,
2
■ 24x7x365 toll-free hardware technical phone support in the
continental US and Canada
■ Next day onsite respo nse is from time of dispatch. An
authorized service technician will be on site the follo wing
day once a ser vice call is deemed necessary following
trouble-shooting efforts between the customer and
NECAM.
■ 24x7 Email Alert Monitoring
♦ NEC Service Management software is enabled and
configured to mo nitor fatal and recoverable
hard ware errors resulting in Email notifications to
the systems administrator and NECAM Technical
support.
1
NECAM will use commercially reasonable best efforts to provide next day on-site service. NECAM is not responsible for service
calls missed outside the control of NECAM. If your location is outside of a NECAM authorized third party provider’s service
coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response times are objectives
and not guarantees. In some cases, on-site service may not be available. All service response times are contingent upon parts
availability . Customer must be able to sign and receive parts as requested by NEC to meet Next Day Service.
2
Sunday Hardware Repair Support dependent on part delivery.

SigmaBlade Gold Warranty Program
Installation Services
NEC installation services are suggested when implementing an
NEC Express5800 SigmaBlade Server. Installation services
are fee-based and will be conducted b y an NEC Engineer and
or by a Certified NEC Service Provider.
■ Requires preplanning for installation by NECAM and the
Customer. An Installation Site Preparation Guide will be
delivered and agreed upon between the Customer and
NECAM prior to installation. This document will provide an
outline of the installatio n plans and processes.
■ Installation will take a minimum of one (1) day for
hard ware installation includes; hard ware, op erating system,
network co nnection, configuration and administrator
training. Anything beyo nd one (1) day will require
additio nal fees.
Relocation Services
NEC Relocation services are available as a fee-based service
delivered by an NEC Engineer and or an Certified NEC
Service Provider to help Customers protect their IT
investments by reducing risks, including minimal downtime,
that are known to be associated with relocation.
■ NECAM or the Certified Service Provider will work with
the Customer to assist with p lanning and coordination of the
move.
■ Damage caused by relocation witho ut the assistance of NEC
is not covered under this warranty program. Please refer to
the section “What is Covered and What is Not Covered” for
more information.
■ Servers moved without the assistance of NEC may require
recertification to validate warranty.
■ The original shipping carton should be retained for limiting
risks associated with relo cation.
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.

SigmaBlade Gold Warranty Program
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and the replaced items beco me the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date of Installation unless NEC no tifies you
otherwise.
NECAM ma y use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced. Spare parts are warranted for ninety
(90) days.
If you do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service. Please retain your proof of
purchase with your records.
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferable.
What is Covered and What is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are no t
covered by this warranty:
1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation of America.
2. Any Product on which the serial number has been defaced,
modified, or remo ved.
3. Any Product that has been removed from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
♦ Accident, misuse, ab use, neglect, fire, water,
lightning or other acts of nature, improper storage,
unauthorized Product modificatio n, or failure to
follow instructions supplied with the Prod uct.
♦ Alteration, repair or attempted repair by anyone not
authorized b y NEC Corporation of America.

SigmaBlade Gold Warranty Program
♦ Any shipment, reshipmen t or physical movement of
the Product (claims must be presented to the
carrier).
♦ Relocation, removal, installation or re-installation of
the Product not managed by NECAM.
♦ Any other cause that does not relate to a Product
defect.
5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in connection with
the Product.
6. This warranty co vers only NEC Corporation of America -
supplied components. Service req uired as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporation o f America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment o f user controls.
How You Can Get Warranty Service
Express5800 SigmaBlade Server NECCare customers in the
continental U.S. and Canada have one phone numb er to use
when calling for technical support or hardware repair on their
server. Calls for initiating a repair request should be made by
calling 1-877-632-0064. Be prepared to provide the Serial
Numb er to your server to NEC for quick response.
NEC Corporation o f America may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records

SigmaBlade Gold Warranty Program
For easy reference, write do wn your Serial Number here and
keep this document in a safe and accessible location.
SN____________________________________________
When arranging for a hard ware repair, you will speak with a
trained technician. The technician will d etermine whether you
have a hardware or software failure and then will provide you
with the appropriate service optio ns. If appropriate, you will
be given instructions on how to return your part in a NE CAM
supplied box. You may be given a reference numb er that yo u
should retain for your records.
Onsite Services
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site on the next day
from the time of dispatch. If you are located outside of a
service coverage area, travel charges will be applied.
All parts or systems returned to NE CAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for product return, please contact the
SigmaBlade Server Technical Support line at: 1-87 7-632-0064.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss o f time or data, co mmercial loss; or
2. Any other damages of any kind.
NEC CO RPORATION O F AM ERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIM ITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO TH E TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL O R INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO TH E EXTENT
PERM ITTED BY LAW.

SigmaBlade Gold Warranty Program
Note: Some states and provinces do not allow the exclusio n
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on ho w long an imp lied
warranty lasts, so the above limitation may not apply to yo u.
This warranty gives you specific legal rights, and you may also
have o ther rights that vary from state to state and province to
province.
Note: All Products retur ned to NEC Corporation of America
for service M U S T have prior approval. This ma y be obtained
by calling 1-877-632-0064.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuratio n, soft ware, the
application, customer data, and operator control of the system,
among other factors.
While NEC Corporation of America products are considered to
be compatible with many systems, the specific functional
implementation by the customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the customer and is not
warranted by NEC Corporation of America.

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461-00015-000
461-00015-000