NEC Univerge SV9100 User manual

System Maintenance Manual
NDA-31584
Issue 1.0
SV9100
®

NEC Corporation of America reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Corporation of America has prepared this document for use by its employees and customers.
The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be
reproduced without prior written approval of NEC Unified Solutions, Inc.
Dterm®is a registered trademark of NEC Corporation. UNIVERGE®is a trademark of NEC
Corporation. Windows®is a registered trademark of Microsoft Corporation. All other brand names and
product names referenced in this document are trademarks or registered trademarks of their
respective companies.
Copyright 2014
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402
Communications Technology Group

Preface
Before Reading this Manual
This manual provides detailed information for diagnostic and maintenance information for the SV9100
system.
There are three parts to this manual:
Chapter 1 – Troubleshooting IP on an SV9100 System
This chapter provides some helpful tips for troubleshooting IP on the SV9100 system.
Chapter 2 – System Maintenance
The technician can use this chapter to troubleshoot and diagnose problems during and after SV9100
system installation. The troubleshooting flow charts and general test procedures help the technician
identify possible causes of the problem by defining the problem area.
Chapter 2 – Diagnostics
This chapter provides a description of the SV9100 Diagnostic Interface Module (DIM) built into the
GCD-CP10 blade. The DIM can monitor the activity of the system under the control of commands
entered by the engineer.

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System Maintenance Manual i
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TABLE OF CONTENTS
Chapter 1 Troubleshooting IP on an SV9100 System
Section 1 Introduction ................................................................................................. 1-1
Section 2 Ping ............................................................................................................ 1-1
2.1 Pinging from a PC .....................................................................................1-3
2.2 Pinging from an UNIVERGE SV9100 IP Phone .......................................1-3
Section 3 Packet Traces ............................................................................................ 1-5
Chapter 2 System Maintenance
Section 1 Introduction ................................................................................................. 2-1
Section 2 Operational Test Procedures ..................................................................... 2-1
2.1 General Information ..................................................................................2-1
2.2 Before Initializing ......................................................................................2-1
2.2.1 Cable Connections ........................................................................2-1
2.2.2 Initialization Check ........................................................................2-2
2.3 System Initialization ..................................................................................2-2
2.4 After Initialization ......................................................................................2-2
Section 3 Troubleshooting ......................................................................................... 2-3
3.1 Remote Administration and Maintenance .................................................2-3
3.2 Problem Solving ........................................................................................2-3
3.2.1 System Down ................................................................................2-3
3.2.2 Partial Operation ...........................................................................2-3
3.2.3 Reset .............................................................................................2-3
3.3 Flowcharts ................................................................................................2-4
Chapter 3 Diagnostics
Section 1 What is Available? ....................................................................................... 3-1

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ii Table of Contents
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Issue 1.0 UNIVERGE SV9100
Section 2 Before you Start ........................................................................................ 3-1
Section 3 To Log On to the DIM Locally via the Ethernet Socket of the
GCD-CP10 ................................................................................................ 3-2
Section 4 To Disconnect from the DIM Locally via the Ethernet Socket of the
GCD-CP10 ................................................................................................ 3-4
Section 5 SV9100 DIM Commands .......................................................................... 3-5
Section 6 Common DIM Commands ......................................................................... 3-8
Section 7 SV9100 Net DIM Commands .................................................................. 3-10
Section 8 IP Related Commands ............................................................................ 3-15
Section 9 Reading SV9100 DIM Traces .................................................................. 3-24
Section 10 ISDN Layer 3 Trace (Mail in 0 0 1 2) ....................................................... 3-26
Section 11 ISDN Layer 3 Trace (mail in 0 0 1 2) with SV9100 Main Activity
(Mail in 0 0 0 0) ........................................................................................ 3-28
Section 12 SV9100Net Trace (Nwinfo Debug Light) ................................................. 3-32
Section 13 SV9100Net Trace Using the ISDN Debug Trace (Mail in 0012) ............. 3-35

System Maintenance Manual iii
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LIST OF FIGURES
Figure 1-1 Ping Traces ................................................................................................................1-2
Figure 1-2 Ping Usage Example ..................................................................................................1-4
Figure 1-3 Trace File Example .................................................................................................... 1-6
Figure 3-1 SV9100 Ethernet Properties ....................................................................................... 3-2
Figure 3-2 SV9100 System Activity .............................................................................................3-3

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iv List of Figures
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Issue 1.0 UNIVERGE SV9100
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