NEC NECCare Gold Express5800/320Fd User manual

Platinum/320
NECCare
TM
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NEC
C
are
Platinum
Warranty Program for the
Express5800/320Fd
Fault-Tolerant Server

Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, Customer data, and operator control. Since implementation by
Customers of each product may vary, the suitability of specific product configurations
and applications must be determined by the Customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a trademark of NEC Corporation of America
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 461-00014-000 October © 2008
Copyright 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved

Platinum/320
Contents
Introduction.........................................................................................................................2
Program Highlights.............................................................................................................2
Supplemental Professional Services ...................................................................................3
Registered Limited Warranty..............................................................................................4
Who is Protected? ...............................................................................................................5
What is Covered and what is Not Covered? .......................................................................5
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................6
How You Can Get Warranty Service..................................................................................6
Limitation of Damages and Implied Warranties.................................................................7

Introduction
NEC Corporation of America, “NECAM”, offers a breadth of
service options for its hardware and soft ware solutions,
including NECCare Standard and Platinum Maintenance and
Service Warranty programs. This document will focus on
NECAM’s Platinum Warranty NECCare program.
Program Highlights
NEC Corporation of America’s Platinum NECCare Warranty
Program offers you the following benefits:
■ 3 Years of Platinum Warranty support co verage
■ 3 Years, 4-hour Same-Day, On-site repair support “Or” 3-
Years Customer Replacement Units (CRU) parts
replacement
♦ An authorized service technician will be on-site
within 4-hours once a service call is deemed
necessary following trouble-shooting efforts
between the Customer and NECAM
♦ Replacement parts will also arrive within 4-hours of
problem diagnosis. Spare parts will be stored at a
NECAM authorized stocking location within a 50-
mile radius of the customer installation address.
1
♦ The parts pool for Platinum Maintenance and
Support are stocked after the receipt o f Custo mers’
purchase order by NEC. Lead-time is dependant on
parts availability. NECAM will inform Customer by
email when parts are in place.
♦ For those parts designated as CRU, NECAM will
provide a Next Day Advanced part shipment to the
customer
■ Toll-free hardware technical support 24x7x365 in the
continental US and Canada.
■ 24x7 Email Alert Monitoring
1
NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. NECAM is not responsible for service calls
missed outside the control of NECAM. Response times are objectives and Not Guarantees. If your location is outside of a NECAM
authorized service coverage area, the response time may be longer and/or an additional travel charge may be assessed. In some
cases, on-site service may not be available. All service response times are contingent upon parts availability. Customer must be
able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service.

Platinum/320
♦ NEC Service Management software needs to be
enab led and configured to monitor fatal and
recoverable hardware errors resulting in Email
notifications to the systems administrator and
NECAM Technical support.
No te: Platinu m NECCa re Service requires the upgrade purchase from
NECCare’s S tandard Warranty
Supplemental Professional Services
NECCare Services are designed to reduce risks and protect
your IT investment with the NEC Express5800/320 Series
Fault-Tolerant Server through warranty,
imp lementation/installation and relocation services.
■ INSTALLATION SERVICE
NEC installation services are required when implementing an
NEC E xpress5800/300 Series Server. Installation services are
fee-based and will be conducted by an NEC Engineer and or by
a Certified NEC Service Provider.
■ Requires preplanning for installation by NECAM and the
Customer. An I nstallation Site Preparation Guide will be
delivered and agreed upo n between the Customer and
NECAM prior to installation. This document will provide an
outline of the installation plans and processes.
■ Installation will take a minimum of one (1) day for
hardware. Hard ware installation includes; hardware,
operating system, network co nnection, configuration and
ad ministrator training. Anything beyo nd one (1) day will
require additional fees.
■ When the server options of either NEC’s SRE Scripting and
or NEC’s Active Up grade are purchased, those
imp lementation also require one (1) day each to
imp lement/install.
.
■ RELOCATION SERVICE
NEC relocation services are a fee-based service
delivered by an NEC Engineer and or a Certified NEC
Service Partner to help Customers protect their IT
investments by reducing risks, including minimal
downtime, that are known to be associated with
relocation.
♦ NECAM or the Certified Service Partner will work
with the Customer to p lan and coordinate the move.

♦ NECAM’s Engineer will with the Customer System’s
Administrator to shut-down the server, dismantle
what is necessary and crate the server(s), and will
once relocated, install the server into the new
facility.
♦ NECAM will arrange at the Customers co st,
transportation from the old location and to the new
one. Customer may choose its own shipping vendor
over NECAM’s, but NECAM must be able to work
with the shipper to ensure proper requirements are
met.
♦ Relo cation o f equipment with NECCare Platinum
support requires placeme nt of parts to support the
server(s) within a 50-miles radius of the ne wly
relocated server. Costs associated with relocatio n of
parts may be passed to the Customer if NECAM was
not notified of relocation 30-days prior to the actual
physical move of the server(s).
♦ If Custo mer relocates the NEC server without the
use of NECCare Professional Services, NEC may
require your server to be recertified at an additional
fee to revalidate and maintain the warranty of your
server. Any damage occurring during a non-NEC
assisted move will void the warranty of the ser ver.
Please refer to the section in this document entitled:
What is Covered and What is Not Covered for
further informatio n.
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and the replaced items become the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date o f Installation unless NEC notifies you
otherwise.

Platinum/320
NECAM ma y use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced.
If you do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service.
Who is Protected?
This warranty may be enforced only by the or iginal purchaser
of the Product and is not transferable.
What is Covered and what is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation o f America.
2. Any Product on which the serial number has been defaced,
modified, or remo ved.
3. Any Product that has been remo ved from the U.S.A. or
Canada.
4. Damage, deterioration, or malfunction resulting from:
♦ Accident, misuse, abuse, neglect, fire, water,
lightning or other acts of nature, improper storage,
unauthorized Product modification, or failure to
follow instructions supplied with the Product.
♦ Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
♦ Any re-shipment or physical movement of the
Product (claims must be presented to the carrier).
♦ Relo cation, removal or re-installation of the
Product.
♦ Any other cause that does not relate to a Product
defect.

5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in connection with
the Product.
6. This warranty covers only NEC Corporatio n of America -
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.
What NEC Corporation of America Will Pay for and what NEC Corporation of
America Will Not Pay for
NEC Corporation of America will pay labor and material
expenses for co vered items, but NEC Corporatio n of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping and related charges incurred in
returning the Product for warranty repair.
3. Costs o f initial technical adjustments (set-up), including
adjustment of user controls.
How You Can Get Warranty Service
EXPRE SS5800/320 Series NECCare Customers in the
continental U.S. and Canada have one phone number to use
when calling for technical support or hardware repair on their
Express5800/320 Series server. Calls for initiating a repair
request should be made by calling: 1-866-269-1239. Be
prepared to provide the Serial Number to your server to NEC
for quick response.
For easy reference, write down your Serial Number here:
SN:_______________________________________________
Technical support or warranty service may also be obtained by
contacting your local NEC Corporation of America authorized
service pro vider.
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failure and then will provide you
with the appropriate service options. If appropriate, you will
be given instructions on how to return your CRU part in a
NECAM supplied box. You may be given a reference number
that you should retain for your records.

Platinum/320
If NECAM authorizes on-site service for your repair, a
qualified technician will arrive at your site within four (4)
hours from the time of d ispatch. I f you are located outside of
a service co verage area, travel charges will be applied.
All parts or systems returned to NECAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for product return, please contact the
320 Series Server Customer Support line at: 1-866-269-1239.
NEC Corporation of America may require that you provide the
original bill of sale or receipt as proof of purchase in order to
obtain warranty service. Please retain such proof of purchase
with your records.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our optio n. NEC Corporatio n of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC CORPORATION OF AM ERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
Note: Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.

Note: All Products returned to NEC Corporation of America
for service M U S T have prior approval. This may be obtained
by calling 1-866-269-1239.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuration, soft ware, the
application, Custo mer data, and operator control of the system,
among other factors.
While NEC Corporation of America products is considered to
be compatible with many systems, the specific functional
imp lementation by the Customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the Customer and is not
warranted by NE C Corporation of America. For more
information, telephone [phone].

Platinum/320
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461-00014-000
461-00014-000