NEC DS2000 IntraMail User manual

1 2 3
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ABC DEF MW ICM
FLASH DND
DIAL MIC
LND SPK
CONF
HOLD
GHI JKL MNOMNO
PQRS TUV
OPER
VOL
WXYZ
CLEAR
CHECK
80000 -70
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
Using Your Telephone
The Alphanumeric Display helps you use
features and tells you about your calls. It may
also show your caller’s name and number.
The Ring/Message Lamp:
●Flashes slow (green) while a call rings your phone.
●Blinks (green) if you have new (unanswered) Caller ID calls.
●Flashes fast (red) if you have new Voice Mail messages or
unanswered Message Waiting.
If you’re on a Handsfree call (see
Handsfree Options below), lift the
handset for privacy.
The Volume Controls are for speaker
and handset. They also control the volume
for ringing calls and pages. While on-hook,
these keys are for Contrast Control (not
available on Super Display).
The Microphone picks up your voice for
Handsfree calls. Press MIC to turn the
microphone on and off.
Press SPK for Handsfree calls. See Handsfree
Options below. While on a handset call, press
SPK twice (do not hang up) for Group Listen.
Press ICM to place an Intercom call.
Press Bin Key 1-10 for Personal Speed Dial
bins 701-710. Press DIAL + Bin Key 1-10 for
Personal Speed Dial bins 711-720.
Due to the flexibility built into the system,
your dialing codes may differ from
those in this guide. Check with your
communications manager and make a note
of any differences.
These are and/or keys.
Your key assignments may be different than
shown — ask your communications manager.
If you are an attendant . . .
●Key 11 is a Night Key to put your system in
the night mode.
●Key 12 (on 22-button telephone) or key 24
(on 34-button telephone) is an Operator Call
Key for your incoming Intercom calls.
With IntraMail Call Screening . . .
●MW flashes while IntraMail records
your caller’s message. See the Feature
Handbook for more.
With Message Waiting . . .
●MW flashes when you have Messages
Waiting. Press ICM + MW to answer.
Press a line key then LND to automatically
redial the last outside number you called. While on a call, press CONF to set up a
Conference.
While on a call, press HOLD to put the call on
Hold. While idle, press HOLD to turn
Background Music on and off (if installed).
Enable Do Not Disturb to block your calls
when you don’t want to be interrupted.
Soft Keys simplify using your phone. To
guide you through your features, the Soft
Key functions automatically change to help
you handle calls. See the Soft Key Glossary
for more.
Handsfree Options
• Handsfree lets you place and answer calls by pressing instead of using the handset.
• With Automatic Handsfree, you can press a line key without lifting the handset.
Normally, you have Automatic Handsfree.
• Use Handsfree Answerback to answer a voice-announced Intercom call by speaking
toward your phone — without lifting the handset.
22-Button Display Telephone Shown
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Placing an Outside Call . . .
1. (Optional) Lift handset.
2. + Wait for dial tone + Dial number.
•If your system is behind a PBX, you
may have to dial 9 before your number.
OR
1. (Optional) Lift handset.
2. + + Line number (e.g., 01) +
Dial outside number.
OR
2. + + (Optional) Line group
(0-8) + Dial outside number.
OR
2. + + Line number (e.g.,
01) + Dial outside number.
1. Press + for last number.
OR
1. Press .
•Press VOL
▲ or VOL ▼ to scroll through
the last 5 numbers you dialed.
2. Press .
Calling a Co-Worker . . .
1. (Optional) Lift handset.
•For one-touch calling, press a Call
Coverage or Hotline function key.
2. Press .
•For your Voice Mailbox: Press MW (then
lift handset if not already lifted in step 1).
•For Paging: Dial * 1 + Zone (1-7, 0 =
all call).
3. Dial co-worker’s extension number.
•If you hear ringing, wait for an answer.
If you hear two beeps, begin speaking
(or dial 1 to have call ring).
Dial using the
Intercom:
To quickly redial your
last outside call:
Dial codes for outside
lines:
Press a line/loop key
for quick access:
Placing Calls
If your call doesn’t go through . . .
Camp On and Callback
1. Dial (to wait without hanging up).
•(Intercom calls) When you hear ringing,
wait for the called party to answer.
•(Outside calls) When you hear new dial
tone, place your call again.
OR
1. Dial and hang up to leave a
Callback for a free line or extension.
•Wait for the system to call you back.
2. or lift handset.
•(Outside calls) Place your call again.
•(Intercom calls) Speak to co-worker.
Message Waiting (If you don’t have Voice Mail)
1. Do not hang up + .
•Your co-worker’s MW flashes fast.
•With Voice Mail, pressing MW leaves a
message in your co-worker’s mailbox.
1. (Optional) Lift handset.
2. Press + .
•If the extension you call does not answer,
is busy, or in DND, the system cancels
Message Waiting.
1. Do not lift the handset.
2. Press .
•Press MW repeatedly until the exten-
sion you want to call displays.
3. Press + to return the call.
To review your
Messages Waiting and
then select a message
for a return call:
To answer a Message
Waiting left for you:
Leave a Message
Waiting (flashing MW
key) if your co-worker
doesn’t answer:
When you hear sys-
tem busy, use Camp
On or Callback:
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Directory Dialing
Answering Outside Calls . . .
1. Press flashing or loop key.
OR
1. Lift handset or .
•Press line/loop key if not connected.
Answering Intercom Calls . . .
1. Speak toward your phone or lift the handset.
•Dialing #VA + R+ SPK makes incom-
ing Intercom calls ring your phone.
•Dialing #VA + V+ SPK makes incom-
ing Intercom calls voice-announce
your phone.
1. Lift handset or .
Picking up calls not ringing your phone . . .
1. or lift handset.
•You can press a Group Call Pickup or Call
Coverage key instead — then skip step 2.
2. + Co-worker’s extension.
•To pick up a call ringing a phone in your
Pickup Group (if you don’t have a Group
Call Pickup key), dial *# for Group Call
Pickup instead.
Have a telephone meeting (Conference) . . .
1. Place/answer call + .
2. Place/answer next call + .
•Repeat this step to add more parties.
•If you hear error tone, you cannot add
additional parties.
Use Conference to
have a telephone
meeting:
When a call is ringing
a co-worker’s phone:
If you hear two short
beeps:
If you hear one long
ring instead:
If you hear ringing and
see a flashing line key:
Answering Calls
To set up a telephone meeting: Make a Page announcing the
Conference + Do not hang up + ICM + Dial #11 or #12.
To join the Conference: ICM + Dial #11 or #12. (If you wait too
long to dial, you may not be able to join the meeting.)
Meet Me
Conference:
(Check with your communications manager before using
this feature.)
1. D.
2. Dial Directory Dialing type:
I= Co-worker’s extensions.
C= System Speed Dial.
P= Personal Speed Dial.
3. Dial the first letter of the desired name (e.g., dial 4
if the first letter begins with G, H or I).
OR
Press VOL ▲or VOL ▼to scroll alphabetically
through the selected directory. To call the displayed
name, just press DIAL.
4. Look at your phone’s display and dial the digit for
the letter you want to call (e.g., if the name in step 3
began with G, dial 1).
5. Press VOL ▲or VOL ▼to scroll through all the
names that begin with the letter you selected.
6. Press DIAL to have the system dial your call.
At your display
telephone, select a
co-worker or outside call
from a list of names
(rather than dialing the
phone number):
Quick Reference for Other Features
Do not lift handset + Dial ✽+ Dial outside number + Press line key to dial
the displayed number.
Dial Number
Preview:
Press ICM + Dial ✽33 + Press NUM soft key + Dial outside line (e.g., 1)
or line group (e.g., 90-98) + HOLD + Dial outside number + HOLD + 2
to forward all calls or 8to forward just outside calls.
Call Forwarding
Off Premise:
To initiate: While on a handset call, press SPK twice (do not hang up).
To switch Group Listen to Handsfree: Press SPK twice + hang up.
To cancel: Do not hang up + Press SPK.
To hang up: Press SPK + hang up.
Group Listen:
To activate: Press MIC (key on) to mute the microphone.
To cancel: Press MIC (key off).
Microphone
Mute:
To activate: Press DND + DND option (1-3).
1blocks incoming trunk calls
2blocks incoming Intercom calls
3blocks all incoming calls
To cancel: Press DND + 0.
Do Not Disturb:
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Your call can wait at your phone . . .
Hold
1. Do not hang up + .
•Your co-workers can retrieve your
System Hold calls. To place the call on
Exclusive Hold, press HOLD twice.
•Intercom calls automatically go on
Exclusive Hold when you press HOLD.
1. or lift handset.
2. Press flashing , OR
2. if the call was not on a line/loop key
(or was an Intercom call).
•You may be able to press ICM +*4 +
line number (e.g., 01) to pick up a call
on Hold at a co-worker’s phone.
Send the call you’re on to a co-worker . . .
Transfer
1. + Dial your co-worker’s extension.
•To transfer the call to Voice Mail, press
MW after dialing your co-worker.
•To transfer directly to a co-worker’s mail-
box, press MW then dial the extension.
OR
1. (Hotline or Call Coverage).
Park a call in orbit
1. + + System Park Orbit (60-69).
•If you hear busy, press ICM and try
another orbit.
•To Page before hanging up, dial * 1
and the zone number (1-7, 0 for all call).
2. Hang up.
Park your current call
in a system orbit so
your co-workers can
pick it up:
Send (Transfer) your
current call to a
co-worker:
Easily retrieve a call
from Hold:
Use System Hold
instead of leaving the
handset off-hook:
Handling Your Calls
User Programmable Features
To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y , then SPK to
hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to the attendant.
Feature Mnemonic Numeric Operation
Call Forwarding Clear All #CC #22 #CC + Yto clear (cancel) forwarding or Nto exit without clearing +
SPK to hang up.
Headset Mode #HS #47 #HS + Yto enable or Nto disable + SPK to exit.
Hotline #HL #45 #HL + Press flashing Hotline key + Enter extension for new Hotline
partner + HOLD + Program another Hotline key or SPK to exit.
Off Hook Signaling #OHS #647 #OHS + Select mode (C=Outside line, I=ICM, D=Hotline) + Select
option (see below) + SPK to exit.
Outside line options: C =Camp On tone, O =Off Hook Ringing, 0 = None
Intercom options: C=Camp On, V=Voice Over, 0=None
Hotline Options: C=Camp On, V=Voice Over, 0=None,
Paging (Incoming) #VP #87 #VP + Yto enable or Nto disable + SPK to exit.
Prime Line Assignment #PLA #752 #PLA + Press one of your flashing programmable keys or ICM +
SPK to exit.
Programmable Function
Key Assignments
#KP #57 #KP + Press key you want to program + HOLD + ICM + Press VOL
▲or VOL ▼to select key option + HOLD + (Enter any additional
data if required1+ HOLD) + Press VOL ▲or VOL ▼to select another
key to program, or CONF + SPK to exit.
1To set up a Night (System Mode System) key, press
CLEAR instead
of entering additional data.
Programmable Function
Key Ringing
#RAC #722 Call Coverage Keys: #RAC + Call Coverage Key repeatedly to select
ringing mode + SPK to exit.
Call Coverage Keys flash as follows: Lamp only=On red, Immediate
ring=On green, Delay ring=Fast flash green.
#RAL #725 Outside Line Keys: #RAL + Line Key repeatedly to select ringing
mode + SPK to exit.
Line keys flash as follows: Lamp only=On red, Immediate ring=On
green, Delay ring=Fast flash green, Night ring=Slow flash green.
#RAP #727 Group Call Pickup Keys: #RAP + Group Call Pickup Key repeatedly
to select ringing mode + SPK to exit.
Group Call Pickup Keys flash as follows: Lamp only=On red, Imme-
diate ring=On green, Delay ring=Fast flash green.
Programmable Idle Menu
Soft Keys (Super Display)
#SM #76 Press the soft key you want to program (or press Vo l ▲or Vol ▼to
scroll through the keys) + HOLD + ICM + Vol ▲or Vol ▼to select
key option + HOLD + CONF + SPK to exit.
Ringing Line Preference #RLP #757 #RLP + Yto enable or Nto disable + SPK to exit.
Speed Dial, Personal #SP #77 #SP
+ Press bin key (for bins 701-710) or DIAL then bin key (for bins
711-720) +
HOLD + Dial outside line (e.g., 1), Line group (e.g., 90-
98), or
ICM for Intercom feature + HOLD + Number to store + HOLD
twice + Name +
HOLD + Press another bin key or SPK to exit.
Speed Dial, System #SP #77 #SP + Dial System Speed Dial bin number (e.g., 200) + HOLD +
Dial outside line (e.g., 1), Line group (e.g., 90-98), or ICM for Inter-
com feature + HOLD + Number to store + HOLD twice + Name +
HOLD + Dial another System Speed Dial bin or SPK to exit.
System Program Access #*#* #*#* + Enter programming password.
Time and Date #TD #83 #TD + Enter time in 24-hour clock using hours (2 digits), minutes (2
digits) and seconds (2 digits) + HOLD + Enter date using month (2
digits), day (2 digits) and year (4 digits) + HOLD + SPK to exit.
Intercom Voice Announce
(for incoming Intercom calls)
#VA #82 #VA + Vfor voice announce or Rfor ring + SPK to exit.
NEC Unified Solutions, Inc.
4 Forest Parkway, Shelton, CT 06484
TEL: [phone] FAX: [phone]
www.necunifiedsolutions.com
*80000MBG09*
80000MBG09 December 1, 2004
Printed in the U.S.A.
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Quickly dial co-workers and outside calls . . .
Speed Dial
1. .
2. Dial Personal bin number (701-720).
OR
2. Press bin key (for bins 701-710), or DIAL +
bin key (for bins 711-720).
3. .
4. Dial the line number (e.g., 1 for line 1) the
system will use for your stored number.
OR
4. Dial the line group number (e.g., 90-98 for
line groups 0-8) the system will use for
your stored number.
OR
4. Press ICM if storing Intercom codes.
5. .
6. Enter the number to store + .
•You can enter up to 16 digits, using 0-9,
# and *. Press MIC to insert a pause;
FLASH to insert a Flash.
7. + Enter a name for your Speed
Dial number.
•Refer to Name Programming at the bot-
tom of the next page.
8. .
9. Repeat from step 2 to program another
Personal Speed Dial number.
OR
9. to exit.
To store Personal
Speed Dial numbers
(Intercom codes or
outside numbers):
Park a call in orbit (Cont’d)
1. or lift handset.
2. + + System Park Orbit (60-69).
1. Do not hang up.
2. + + Extension (e.g., 300).
•To Page before hanging up, dial * 1
and the zone number (1-7, 0 for all call).
3. Hang up.
1. (Optional) Lift handset for privacy.
2. + + Extension (e.g., 300).
Forward (reroute) your calls to a co-worker . . .
1. (Optional) Lift handset for privacy.
2. + .
3. Dial Call Forwarding type:
0= Cancel forwarding
2= Busy/No Answer
4= Immediate
6= No Answer
4. Dial destination extension (or 0 for your
operator).
OR
4. Press MW or dial the Voice Mail master
extension number to forward to Voice Mail.
5. Dial to forward all calls.
OR
Dial to forward just outside calls.
While at your desk or
out of the office, for-
ward your calls to a
co-worker or Voice
Mail:
To retrieve a call
parked at a co-worker’s
extension:
Park a call at a
co-worker’s extension:
To retrieve a call from
system orbit:
Placing Calls Quickly
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Speed Dial (Cont’d)
1. Press Bin Key for Personal Speed Dial
bins 1-10, or press DIAL plus BIN KEY for
Personal Speed Dial bins 11-20.
OR
Press Programmable Function Key assigned
to Personal or System Speed Dial bin.
1. (Optional) Lift handset for privacy.
2. + .
3. Dial Personal Speed Dial bin number
(701-720).
OR
Dial System Speed Dial bin number (nor-
mally 200-299).
To dial a stored
System or Personal
Speed Dial number:
For one-touch access
to your stored Speed
Dial numbers:
Multibutton Telephone
Quick Reference Guide
Name Programming
Press a key the indicated number of times for desired character
Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
1&- /‘ 1
2ABC a b c 2
3DEF de f 3
4GHIghi4
5JKL j k l 5
6MNOmn o 6
7PQRSp q r s 7
8TUV t uv 8
9WX Y Z w x y z 9
0space : 0
#Not used
*Not used
After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.
Additional Name Programming Options
HOLD Save name. In system programming, HOLD saves and exits name programming.
CONF Exit name programming without saving name.
VOL Up Scroll the cursor to the left.
VOL Dn Scroll the cursor to the right.
MW Put the cursor after the last entry.
LND Delete the character under the cursor.
FLASH Delete the character to the right of the cursor.
CLEAR Clear the entire entry.
CHECK Restore the previous entry.
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