NEC Univerge SV9100 User manual

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NEC SV-9100 & InMail
USER GUIDE
6, 12 OR 24 USER
PROGRAMMABLE KEYS
CALL/MESSAGE LIGHT
INDICATOR LIGHT
24 CHARACTER, 3
LINE LCD DISPLAY
(4) MENU DISPLAY SOFTKEYS
MICROPHONE
ADJUSTABLE
DISPLAY
ADJUSTABLE
BASE UNIT
BUILT IN
HEADSET JACK
CONNECTION
(UNDER
PHONE)
EXIT
SOFTKEY
HELP
SOFTKEY
FULL DUPLEX
SPEAKERPHONE
ANSWER
HOLD BUTTON
TRANSFER BUTTON
MIC MUTE
FEATURE
SPEAKER
BUTTON
RECALL
MENU
MULTI-USE “CURSOR”

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SOFTKEYS (THESE ARE THE SIX KEYS RIGHT UNDER YOUR DISPLAY).
EACH TIME A “SOFT KEY” IS PRESSED, YOUR DISPLAY WILL CHANGE AND NEW SOFTKEY DEFINITIONS
WILL APPEAR. (WITH THE EXCEPTION OF THE EXIT AND HELP SOFTKEYS). THESE EXAMPLES ARE WHEN
YOUR PHONE IS “IDLE”
“EXIT” SOFTKEY
THIS SOFTKEY IS USED TO “EXIT” OUT OF THE MENU OPERATIONS
“LIST” SOFTKEY
THIS KEY IS USED TO SCROLL RECENT OUTGOING/INCOMING CALLS AT YOUR EXTENSION. USING THE
“MULTI-FUNCTION” DIALPAD WITH THIS SOFTKEY, YOU CAN STORE THE NUMBER IN YOUR
“TELEPHONE” (TELBK). THE “TELBK” FEATURE WILL BE EXPLAINED LATER IN THIS DOCUMENT.
(INCOMING CALLS WILL BE DISPLAYED IF YOU HAVE CALLER I.D. ON YOUR LINES)

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MENU CHOICES ARE: REDIAL AND CID
1. REDIAL MENU
➢PRESS REDIAL SOFTKEY AND THEN USE THE UP/DOWN ARROW SOFTKEYS TO SEARCH FOR
THE NUMBER. WHEN IT IS IN YOUR DISPLAY LIFT HANDSET OR PRESS SPEAKER AND THE CALL
WILL BE MADE
2. CID MENU
➢PRESS THE “CID” TO VIEW CALLER ID FOR MISSED CALLS
➢PRESS THE “UP OR DOWN” SOFTKEY TO DISPLAY THE LAST 50 CALLS. (IF POWER IS LOST TO
THE SYSTEM, ALL PAST CALLER I.D. INFO IS LOST)
➢TO RETURN THE CALL, LIFT HANDSET OR PRESS SPEAKER
➢TO STORE THE NUMBER, PRESS THE “STORE” SOFTKEY
➢SELECT EITHER STATION, SYSTEM (SPD) OR TELBK
➢FOLLOW SOFTKEY MENU TO STORE THE NUMBER
“DIR” SOFTKEY
THIS KEY IS USED TO SCROLL THROUGH THE “DIAL BY NAME” DIRECTORY FOR SYSTEM SPEED DIALING,
STATION SPEED DIALING AND EXTENSION DIALING.
MENU CHOICES ARE: SYS, SPDG, STA AND EXT
➢PRESS THE SYS (SYSTEM) SOFTKEY TO DISPLAY AND SCROLL THROUGH YOUR SYSTEM SPEED
DIALING
➢SPEED GROUP SOFTKEY IS NOT USED
➢PRESS THE STA (STATION) SOFTKEY TO SCROLL THROUGH YOUR 10 STATION SPEED DIALS
➢PRESS THE EXT (EXTENSION) SOFTKEY TO SCROLL THROUGH YOU INTERNAL EXTENSION
PROGRAMMING

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“ICM” SOFTKEY
THIS KEY IS USED TO ACCESS INTERNAL/EXTERNAL PAGING, DIRECT CALL PICKUP, BARGE) AND “SAVE”.
SAVE AND BARGE ARE NOT USED WITH YOUR SYSTEM. INTERNAL/EXTERNAL PAGING IS SET UP ON THE
PROGRAMMED LINE KEYS ON YOUR PHONE.
MENU CHOICES ARE: INPG, EXPG, P/U , BARGE, SAVE
➢NOT NORMALLY USED (ASK YOUR TECHNICIAN IS YOU WISH TO USE THESE KEYS
“PROG” SOFTKEY
THIS KEY IS USED FOR PROGRAMMING YOUR PHONES (CALL FORWARD, DND, STATION SPEED, SYSTEM
SPEED, FUNCTION KEYS AND ALARM REMINDERS)

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MENU CHOICES ARE: PROGRAM CALL FORWARD, DND, STATION SPEED, SYSTEM SPEED, FUNCTION
KEYS, TELEBK ENTRY AND ALARM REMINDER
➢PRESS THE DND SOFTKEY TO SET YOUR PHONE TO DO NOT DISTURB FOR EXTERNAL CALLS
INTERNAL CALLS ALL CALLS
➢PRSS THE CFWD SOFTKEY TO CHANGE THE FORWARDING
➢PRESS THE STA (STATION) SOFTKEY TO PROGRAM STATION SPEED DIALS
➢PRESS THE DOWN SOFTKEY TO GO TO THE NEXT MENU
➢PRESS THE SPD (SYSTEM) SOFTKEY TO PROGRAM SYSTEM SPEED DIALS
➢PRESS THE TELBK SOFTKEY TO PROGRAM/EDIT THE TELBK ENTRIES
➢PRSS THE ALM SOFTKEY TO PROGRAM REMINDER ALARM 1 AND REMINDER ALARM 2 FOR
YOUR EXTENSION. TIME MUST BE ENTERED IN A 24 HOUR FORMAT
➢PRESS THE DOWN SOFTKEY TO GO TO THE NEXT PAGE
➢PRESS THE FCTN (FUNCTION) SOFTKEY TO PROGRAM OR DISPLAY AVAILABLE ONE TOUCH
BUTTONS.
➢PRESS THE DOWN SOFT KEY TO RETURN TO THE FIRST PAGE OR PRESS EXIT TO RETURN TO
THE “IDLE” DISPLAY
“HELP SOFTKEY”
THIS SOFTKEY IS USED FOR CALLER I.D. APPLICATIONS. YOU CAN ALSO USE THIS TO CHECK THE
PROGRAMMING OF YOUR “LINE KEYS” TO SEE WHAT THEY ARE PROGRAMMED AS.
OTHER BUTTONS:
-RECALL
➢USED TO TERMINATE A CALL IN PROGRESS AND TO ESTABLISH NEW “DIAL TONE” (LIKE A
“FLASH” KEY).
-FEATURE
➢NOT USED

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-ANSWER
➢ALLOWS YOU TO ANSWER YOUR SECOND LINE WITHOUT HANGING UP WITH THE FIRST
CALLER.
-MIC (SPEAKER MUTE)
➢USED IN CONJUNCTION WITH THE SPEAKER BUTTON. WHEN LIT (BUTTON LAMPS RED)
THE MIC IS ACTIVE. WHEN EXTINGUSHED THE MIC IS “MUTED”. WE RECOMMEND THAT
YOU LEAVE IT ON ALL THE TIME.
-MENU
➢ALLOWS YOU TO VIEW/CHANGE:
-VIEW CALL HISTORY
-PROGRAM TELEPHONE (TELBK) ENTRIES
-CHANGE BELOW SETTINGS:
1. RINGING VOLUME
2. OFF HOOK RINGING
3. KEYPAD BACK LIGHT
4. HEADSET RINGING
5. PERIPHERALS (NOT USED ON YOUR SYSTEM)
-MULTIFUNCTION CURSOR
➢ALLOWS YOU TO CHANGE/ACCESS
1. LCD CONTRAST ADJUSTMENT (DARKER)
2. SPEAKER/HANDSET VOLUME UP
3. RINGING VOLUME UP
4. LCD CONTRAST ADJUSTMENT (LIGHTER)
5. SPEAKER/HANDSET VOLUME DOWN
6. RINGING VOLUME DOWN
TELEPHONE BOOK (TELBK).
1. 300 DIRECTORY
ENTRIES
2. VIEW/EDIT ENTRIES
REDIAL
3. SCROLL THROUGH
LAST 10 NUMBERS
DIALED
4. DIAL A “SPECIFIC
SYSTEM WIDE SPEED
BIN
SHORTCUT
1. VIEW MISSED CALLS
2. ACCESS VOICE MAIL

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-SPEAKER
➢ACTIVATES YOUR SPEAKER FOR HANDS FREE CONVERSATION
-TRANSFER
➢USED TO TRANSFER A CALL TO ANOTHER EXTENSION IF THE EXTENSION DOES NOT
APPEAR ON ONE OF YOUR AVAILABLE “ONE TOUCH” LINE KEYS.
-HOLD
➢USED TO PLACE A CALL HOLD

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PROGRAMMABLE FEATURES
-LINEKEYS
THESE ARE THE 6, 12, OR 24 DUAL COLOR LED BUTTONS ON YOUR PHONES. ANY BUTTON NOT
LABELED CAN BE USED FOR “ONE TOUCH” ACCESS TO DIAL OUTSIDE THE SYSTEM OR PROGAM A
SYSTEM FEATURE SUCH AS “MEMO DIAL, BACKGROUND MUSIC, DND, HEADSET,
INTERNAL/EXTERNAL PAGE ZONES, ETC.)
TO PROGRAM A KEY ON YOUR TELEPHONE:
➢PRESS SPEAKER
➢DIAL 751 (IN SOME CASES YOU WILL NEED TO USE 752)
➢PRESS THE BUTTON YOU WANT TO PROGRAM
➢DIAL 00 TO CLEAR THE BUTTON
➢PRESS THE BUTTON YOU WANT TO PROGRAM
➢ENTER THE PROGRAMMING FUNCTION CODE (SEE NUMBER BESIDE EACH OF THE
POSSIBLE KEYS)
THE FOLLOWING ARE DESCRIPTIONS OF THE USES OF VARIOUS PROGRAMMABLE FUNCTION
KEYS. FOR A FULL LIST OF ALL AVAILABLE FUNCTION KEYS, SEE THE FEATURES AND
SPECIFICATIONS MANUAL.
SPEED DIALS OR ONE-TOUCH EXTENSION (751--FUNCTION CODE 01)
-AFTER YOU HAVE PRESSED THE BUTTON YOU WISH TO PROGRAM, ENTER THE INTERNAL
EXTENSION NUMBER
OR
-PRESS 9 + NUMBER FOR EXTERNAL CALLS
-PRESS HOLD TO SAVE
IF USED FOR AN INTERNAL EXTENSION, YOU WILL HAVE A VISUAL INDICATOR WHEN THAT PARTY IS
ONE THE PHONE
DO NOT DISTURB (DND) (751--FUNCTION CODE 03)
-THIS WILL SEND ANY CALLERS TO YOUR EXTENSION DIRECTLY INTO VOICEMAIL WITHOUT FIRST
RINGING YOUR EXTENSION

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BACK GROUND MUSIC (IF MUSIC SOURCE AVAILABLE) (751--FUNCTION CODE 04)
OPERATION
TO ACTIVATE
-PRESS THE BACKGROUND MUSIC BUTTON
-MUSIC WILL BE PLAYED ACROSS YOUR SPEAKER
-IF YOUR PHONE RINGS, THE MUSIC WILL BE MUTED
TO DE-ACTIVATE
-PRESS THE BACKGROUND MUSIC BUTTON
HEADSET (751--FUNCTION CODE 05)
OPERATION
➢TO ANSWER CALLS USING YOUR HEADSET, WHEN PHONE RINGS OR YOU WANT TO MAKE A
CALL PRESS THE HEADSET BUTTON
➢TO END CALL PRESS THE HEADSET BUTTON
PARK (752—FUNCTION CODE *04 01)
➢ANOTHER WAY OF PUTTING A CALL ON HOLD. ALLOWS USERS TO “PARK” A CALL AT ONE
EXTENSION AND PICK IT UP AT ANOTHER EXTENSION
➢SYSTEM HAS 64 PARK LOCATIONS
➢EACH EXTENSION CAN HAVE ITS OWN PARK LOCATION. SOME EXTENSIONS (SERVICE, PARTS
AND RECEPTION) CAN HAVE MULTIPLE PARK LOCATIONS. PARK LOCATIONS WILL BE INDICATED
ON THE KEY BUTTON LABEL
➢USERS CAN VIEW CALLER I.D. INFO WHILE CALL IS PARKED
➢BUTTON FLASHES GREEN WHEN CALL IS PARKED
YOU CAN CHANGE THE “01” TO ANOTHER NUMBER TO CREATE A DIFFERENT PARK ZONE.
PARK ANSWER (751—FUNCTION CODE 01 *6 HOLD)
➢THIS CREATES A UNIVERSAL PARK PICKUP KEY WHICH IS USED TO PICK UP/ANSWER A PARKED
CALL
➢ADD THE 2 DIGIT PARK ZONE TO PICK UP
➢YOU COULD ALSO ADD A SPECIFIC ZONE WHEN PROGRAMMING THE FUNCTION KEY (THE
SPECIFIC ZONE WOULD BE ADDED AFTER *6 AND BEFORE THE HOLD)
FWD ALL (751—FUNCTION CODE 10)

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➢ADD NUMBER 1 TO SET, 0 TO CANCEL
➢ALLOWS USERS TO CALL FORWARD ALL CALLS TO ANOTHER INTERNAL EXTENSION OR OUTSIDE
LINE (CELL PHONE/HOME PHONE)
ALL PAGE (751—FUNCTION CODE 22)
➢ALLOWS USERS TO CONDUCT AN ALL PAGE THROUGH EXTERNAL SPEAKERS
➢VARIOUS ZONES CAN BE CREATED FOR BOTH INTERNAL AND EXTERNAL PAGING—SEE YOUR
TECHNICIAN TO SET THIS UP
NIGHT MODE CHANGE (751—FUNCTION CODE 09)
(USUALLY ON RECEPTION PHONE ONLY)
➢ALLOWS RECEPTION TO CHANGE THE SYSTEM INTO NIGHT MODE WHICH SENDS CALLERS
AUTOMATICALLY TO AUTOMATED ATTANDANT
➢THE KEY ON THE TELEPHONE ALLOWS YOU TO TOGGLE BETWEEN DAY AND NIGHT MODES