neighbor Rook Fire Table User manual

Rook Fire Table
Installation, Operation, and Maintenance Manual

WARNING: THIS APPLIANCE IS FOR OUTDOOR USE ONLY!
This manual should remain with the parties responsible for operation.
TABLE OF CONTENTS
Section 1: General Description
1.1 Receiving Checklist
1.2 Product Dimensions
1.3 Product Contents
1.4 Safely Moving Unit
Section 2: Safety Instructions
Section 3: Installation Details
3.1 Gas Requirements
3.2 Internal View of Components
Section 4: Operation
4.1 Ignition
4.2 Adjustment
4.3 Caring for Unit
Section 5: Troubleshooting
Section 6: Warranty
DO NOT DISCARD INSTRUCTIONS

3Section 1: General Description
Section 1: General Description
1.1 Receiving Checklist
Upon receiving fire feature from transportation carrier:
1. Inspect the crate/pallet for damage
2. Check that PO/BOL paperwork matches paperwork on crate/pallet
3. Open top of crate/pallet and inspect unit for damage
*If damaged, please notify carrier immediately and sign “damaged” or do not receive. Please also notify
Neighbor immediately via email at [e-mail].
1.2 Product Dimensions
Please confirm which unit you purchased before referring to dimensions below.
Overall diameter 36"
Overall height 14.5"
Pan diameter 24"
Burner 15" 6 SIDED STAR BURNER
Weight 250 LBS
Base opening 15"
36"
36"
36"
24"
15"
15"

4Section 1: General Description
1.3 Product Contents
PART NAME QUANTITY
Burner 1
Burner Pan 1
1/2" Female to Male Orifice 1
1/2" Female to Male Inlet Pipe 1
1/2" Flex Line Hose 1
LP Hose (for LP units only) 1
1/2" Flare 2
1/2" Ball Valve 1
Chrome Plated Cover 1
1 1/4" x 3" Washer 1
Key 1
Media (Lava Rocks) 30LBS

5Section 1: General Description
1.4 Safely Moving Unit
•Never attempt to move your fire feature by yourself
•Wrap furniture blanket around the entire body of the unit
•Place a piece of 3/4" plywood between dolly and the fire feature for increased stability while moving
•Use dolly to navigate the unit to the final position
DO NOT use a wheelbarrow or other unbalanced
equipment to move unit.
Place fire feature with base down to move.
Gently place fire feature into final position.
Carefully remove unit from crate and place onto
moving dolly.
DO NOT place fire feature on side to move.
1
3
4
2

6Section 2: Safety Instructions
Section 2: Safety Instructions
WARNING
Before installing this product, read and follow all warning notices and instructions provided. Failure to do so
may result in serious injury, property damage and/or death.
For additional product reference and copies of these instructions, visit our website at hineighbor.com.
This product must be installed and serviced by a contractor or qualified installer who is licensed and/or
certified within the jurisdiction where the product will reside. In the event no such state or local requirement
exists, the installer or maintainer must be a qualified professional with sufficient experience in installation
and maintenance of gas and/or electric appliances. Prior to installation, read and follow all warning notices
and instructions provided with this product. Failure to do so may result in property damage, personal injury,
and/or death. Improper installation and/or operation may result in exposure to carbon monoxide and flue
gases which can cause serious injury, property damage, and/or death. For installations in the vicinity of
occupied/living areas, Neighbor strongly recommends installation of carbon monoxide detectors within
reach of this appliance and in any adjacent occupied spaces. Improper installation and/or operation will
void warranty.
Do not store or use gasoline or other flammable vapors and liquids
within the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
•Immediately switch off main gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone near unit.
•Immediately remove yourself from the area, call your gas supplier and follow their instructions.
•If you cannot reach your gas supplier, call the fire department.
Installation and service must be performed by a qualified installer, service agency or gas supplier
THIS APPLIANCE IS FOR USE WITH PROPANE OR NATURAL GAS ONLY. AT NO TIME ARE SOLID OR
ALTERNATIVE FUELS TO BE USED WITH THIS APPLIANCE.

7Section 2: Safety Instructions
Neighbor strongly recommends the installation of Carbon
Monoxide detectors within reach of this appliance and in any
adjacent occupied spaces.
CALIFORNIA PROPOSITION 65
This product can expose you to Chromium, which is known in the state
of California to cause cancer, birth defects or other reproductive harm.
(for more information, go to: www.p65warnings.ca.gov)
WARNING
This appliance may produce carbon monoxide which has no odor. Using this appliance in an enclosed
space such as a motorhome, camper, car or home may result in death.
Neighbor utilizes CSA certified components. Installation must conform to local codes, National Fuel Gas
Code ANSI Z223.1/NFPA and/or National Fuel Gas Code.
Appliance should be serviced annually by a professional gas technician certified in the United States by the
National Fireplace Institute (NFI). Any parts that require replacement should be replaced only by a certified
service professional using parts recommended by manufacturer.
Do not alter any component or design of this unit as it may alter the operation and result in injury, property
damage and/or death. Altering unit will also automatically void warranty.
This fire feature is not intended for cooking. Do not place anything on or in fire feature.
Never use fire feature in windy conditions.
Do not touch hot surfaces, hot media (rocks/glass/etc.) or open flames.
Do not reach, jump, or walk across unit, media or open flames.
Do not ignite fire feature when media (rocks/glass/etc.) are wet. Doing so may cause media to crack and
burst.
It is important to inspect your fire feature before every use. Make sure there are no obstructions or
combustible materials on or near unit.
Wipe down surface of unit before every use and immediately clean any spills or messes on or around unit.
Consistently check hoses and fittings for cracks, abrasions and leaks (at least once a month).
Do not leave pets or children unattended around fire feature.
Use a designated fire pit or barbecue cover when not in use.

8Section 3: Installation Details
Section 3: Installation Details
3.1 Gas Requirements
The fire table should be placed on a flat and level surface. It will arrive with the burner and burner plate set
inside the unit. Burner hardware has been installed at the factory but will need to be checked for proper
tightness after transportation. Refer to the corresponding section below for setup on your unit. All units
must have clearance to combustible surface of 4ft on sides & 6ft from the top. Refer to the section below
for the gas type you purchased.
3.1.1 Natural Gas
Gas Pressure: 7 inches water column Gas Input Flow: 65,000 BTU/HR
Prior to installation, a gas professional will need to run a gas line underground below the foundation where
your fire feature will reside. In order to do this, your gas professional will first need to determine the best
pipe size based on fuel input requirements (BTU’s/HR), gas pressure and distance from gas pressure
regulator to fire feature. Once you have created a trench underground for your pipe, the stubbed-out end
should be fitted with a 1/2" NPT ball valve shutoff (rated for gas usage) and a flare fitting sized for the
same size gas hose that is attached to the key valve and burner. Connect your flex hose to the stubbed-out
gas pipe then connect the other end to the key valve in your fire feature. The arrow on the key valve should
be pointing the direction of the gas flow (towards the burner plate on your fire feature). Tighten all fittings
with a wrench, do not hand tighten! Test the gas lines for leaks and loss of pressure over a 24-hour period.
When you are finished testing and have found no leaks, cover the pipes, level the ground and finish setting
the foundation. Once everything is tightly sealed and connected, gently place your burner plate back down
into your fire feature; your fire table is now ready to be positioned in its final location.
Note: Check with your gas supplier to verify gas flows and pressures available at the location of your
installation. In many cases utility companies will install larger meters at no charge to accommodate
larger flows.
3.1.2 Liquid Propane
Gas Pressure: 11 inches water column Gas Input Flow: 65,000 BTU/HR
Make sure the foundation is flat and level prior to placement. Units using liquid propane will come with a
burner, orifice, flex hose and regulator that will attach to the propane tank. This gas hose will need to go
from the tank to the burner. The hose should connect from the key valve within the unit, through a vent
underneath and to the propane tank. Make sure all fittings are tightened properly with a wrench, do not
hand tighten! An additional flex hose will be attached to the other end of the key valve to the flare fitting
at the bottom of the burner. The arrow on the key valve should be pointing the direction of the gas flow
(towards the burner plate on your fire feature).
Fire features do not include propane cylinder; you will need to provide one. The liquid propane supply
cylinder must be constructed and marked in accordance with the specifications for propane gas cylinders
as required by the U.S. Department of Transportation (DOT).

9Section 3: Installation Details
3.2 Internal View of Components
3.2.2 Propane Tank Unit
Burner
Burner
Key Valve
Key Valve
Orifice
Orifice
Gas Fitting
Gas Fitting
Flex Hose to Burner
Flex Hose to Burner
Gas Supply Pipe
LP Flex Line
Tank
Regulator
Shutoff Valve
Flex Hose from
Gas Supply

10Section 4: Operation
Section 4: Operation
4.1 Ignition
Refer to the section below according to which ignition system you purchased. An initial burner test should
be done prior to filling the pan with media (rocks/glass/etc.)
4.1.1 Manual Light
You will need a fireplace lighter, do not use a match or cigarette lighter as they are much shorter and will
light the fuel too close to the burner which may result in serious injury. Ignite your fireplace lighter and hold
the tip close to the burner. Insert fire table key and turn it to the ON position to start gas flow to the burner-
if you are using a propane tank unit, please note you will need to open the valve on your tank first. If your
burner does not light within 5 seconds, turn key to the OFF position and wait 10 seconds before trying
again. If the burner still does not light, call your local gas technician to determine if there is a problem.
Once burner lights, immediately remove your hand and allow burner to operate for a few minutes before
turning it off. Make sure the valve is properly closed every time you leave your fire feature unattended and
remove key. For propane units, ensure that valve on tank is completely closed when fire feature is not use.
You are now ready to place the fire media onto the burner pan. Slowly pour media onto pan and spread
evenly. Fire media should be sparsely spread out enough to cover pan. Only use the recommended
amount of media in your unit (the amount provided), overfilling may result in smaller flame and gas
buildup which may cause an explosion. Fresh air must be able to pass through the unit. Do not block
or obstruct any vents on lower and upper parts of the fire feature. These are designed to ensure proper
combustion and ensure no buildup of residual gases within the unit.
CAUTION: Open flames will ignite combustible materials such as clothing, fabric, hair, etc. which may
result in serious injury, property damage and/or death. Be cautious of the open flames while burner is lit.
4.2 Adjustment
Allow the fire feature and media to cool down before moving or adjusting. This may take from 30 minutes
to 1 hour depending on the size of the fire feature. Any shifting of fire media or feature should be done after
the entire unit has cooled. Also prior to movement, ensure that all gas valves are completely closed and
disconnected.
Refer to Section 1.5 for instructions on how to safely move your unit.
4.3 Caring for Unit
It is recommended to wipe the unit down before every use, and always clean any spills immediately so as
not to allow stains to set in. Cleaning can be done with mild soap, water, and a rag. We also recommend
resealing the unit after 2 years with a water-based concrete sealer.

11Section 5: Troubleshooting
Section 5: Troubleshooting
Refer to the section below according to which Gas Type you purchased.
Burner will not light
POSSIBLE CAUSE HOW TO FIX
Air in gas line If newly installed, it may take several attempts to purge air from line.
Debris in gas line Confirm gas line is clear and free of obstruction (insulation, dirt, excess
pipe sealer, water etc). Clearing line of debris may require help from a
professional.
Improper gas pressure Liquid Propane Units: Check if tank is low or empty, may need to refill or
replace.
Natural Gas Units: Have a gas professional confirm gas pressure.
Burner will not stay lit
POSSIBLE CAUSE HOW TO FIX
Improper gas pressure Liquid Propane Units: Check if tank is low or empty, may need to be
refilled or replaced.
Natural Gas Units: Have a gas professional confirm gas pressure.
Improperly applied fire media Media may be too dense; media will need to be reduced and evenly
spread.
Noise
Note: Only use gas hose supplied by the manufacturer as they have been tested for noise.
POSSIBLE CAUSE HOW TO FIX
Gas hose restrictions Remove any tight bends or kinks in gas supply hose.
Excessive gas flow Check gas regulator and reset if not within factory recommendations
(Refer to the subsection for your gas type in Section 3)

12Section 5: Troubleshooting
Unit is smoking
POSSIBLE CAUSE HOW TO FIX
Poor fuel quality Liquid Propane Units: Inspect propane tank and hose, one or both may
need to be refilled or replaced.
Natural Gas Units: Contact local gas company.
Excessive flame blockage Separate and spread media (rocks or glass) evenly to allow flames to
spread and pass-through media more evenly.
Improper air/fuel mixture Remove any foreign items or other combustible materials from unit and
check for proper orifice sizing.
Burner flame is too high or too low
POSSIBLE CAUSE HOW TO FIX
Incorrect gas supply pressure Liquid Propane Units: Inspect propane tank and hose, one or both may
need to be refilled or replaced.
Natural Gas Units: Contact local gas company.
Blocked burner ports or burner
orifice
Clear burner ports and orifice of foreign particles or debris and wipe
clean.
Improper orifice size Verify burner orifice is the proper size for the fuel being used. Consult with
factory by emailing [e-mail]

13Section 5: Troubleshooting
Unit producing unwanted odors
POSSIBLE CAUSE HOW TO FIX
Gas leak DO NOT OPERATE -Turn off key valve but leave gas source on/open.
(The gas should be flowing through the hose up to the igniter valve)
Inspect hose(s), check for any leaks at all connections and fittings by
using soapy water checking for bubbles. If a leak is found, turn off gas
immediately and consult factory about replacing damaged/defective
component.
If no leak is found:
Liquid Propane Units: inspect propane tank for damage or defect, tank
may need to be replaced.
Natural Gas Units: contact local gas company to inspect
Color fading
POSSIBLE CAUSE HOW TO FIX
Exposure Concrete Units: Purchase cement sealer at your local brick and mortar
retailer and apply a coat to concrete areas every year

14Section 6: Warranty
Section 6: Warranty
Who and what is covered?
Our Rook Fire Table & tank cover comes with a limited warranty against defects in material or
workmanship. The limited warranty applies within the U.S. to the original purchase of a Neighbor product
from Neighbor or an authorized reseller. “Defect in workmanship and materials” means an irregularity that
renders the product unsound, malfunctioning, or otherwise unsuitable for its intended use under ordinary
conditions. Specifically:
•The burner, valves, and ignition system are warranted for two (2) years from delivery against physical
or structural failure, damage or deterioration that renders them unsuitable for intended use.
•The fire table frame and other components (excluding the burner, valves, and ignition system) are
warranted for two (2) years from delivery against physical or structural failure, damage or deterioration
that renders them unsuitable for intended use.
Neighbor’s liability is limited to this limited warranty. Furthermore, any and all warranty claims for implied
warranties are limited to two (2) years. Neighbor reserves the right to require proof of purchase or
other reasonable cooperation, and to inspect any product submitted for claim. Post-purchase product
modifications and commercial use invalidate the limited warranty.
What will Neighbor do under the limited warranty?
We will repair or replace a product or product part that is defective in material or workmanship. We may
elect to repair or replace a part rather than the entire product, and reserve discretion over that election. All
warranty replacements will be the model, version, color, or style of the product, part, or component available
at the time of replacement, which may differ in some respects from the original. Any warranty repair
or replacement will neither extend the warranty period, nor commence a new one. The only remedies
provided through a warranty claim will be either a repair or replacement, no other remedies will apply.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. One warranty claim limit per customer.
What isn’t covered by the limited warranty?
Excluded from the limited warranty are claims arising from:
•exposure to extreme climate/weather/environmental conditions, standing water or other excessive
moisture, prolonged exposure to moisture or direct sunlight, or exposure to flame or excessive heat;
•improper installation or assembly;
•improper use or maintenance, including but not limited to damage from sharp objects, misuse or
abuse, and failure to clean the product;
•modification or alteration of the product;
•natural variation in color;

15Section 6: Warranty
•chips, dents, scratches, and other cosmetic blemishes that as a result of normal exposure to elements
or that occur naturally in the manufacturing process;
•use of the product for commercial purposes;
•costs associated with covered warranty claims, such as labor/installation and shipping, except
if/as noted.
Note: It is important to carefully read and follow all instructions in the product manual to ensure the safe
use and maintenance of the Rook Fire Table & Tank Cover. Failure to do so may result in injury, property
damage, or invalidation of the limited warranty.
How to contact Neighbor in the event of a warranty claim
Should you require support from Neighbor in the event of any warranty claim, or have general
questions regarding the warranty on your product, please reach out to Neighbor using the following
contact information:
Neighbor
ATTN: Customer Experience Team
515 E Grant Street
Suite 102
Phoenix, AZ 85004
480-771-4344

Have questions, comments, or feedback?
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