NEO 09604 User manual

09604-ML001 REV01 ECN 5297
09604 E Border Kiosk
SERVICE MANUAL

Page 2 09604-ML001 REV01 ECN 5297
Version History
ISSUE NUMBER DATE ECN COMMENTS APPROVED
1.0 29/05/19 5297 KJR

09604-ML001 REV01 ECN 5297 Page 3
Notices ...................................................................................... 4
1. Safety Information ............................................................. 4
Caution Notices ………………………………………………... 4
Danger Notices ………………………………………………… 5
2. Servicing
2.0 Powering OFF Procedure ..…………………………... 6
2.1 PC Reset Switch ……………………………………………. 7
2.2 Replacing the LCD Screen Module ……………... 8
2.3 Replacing the Camera ……………………………….... 10
2.4 Replacing the Power Data Panel Kit ……………. 12
2.5 Replacing the Access door .................................. 14
2.6 Replacing the Passport Scanner Kit …………….. 16
2.7 Replacing the Non Zepetronics Door …………. 18
2.8 Replacing the Zepetronics Kit ……………………… 19
2.9 Replacing the UPS ……………………………………….. 20
Contents

Page 4 09604-ML001 REV01 ECN 5297
Notices
Note: For any safety-related incident that occurs related to this machine, the field personnel involved must
immediately follow regular Safety Incident Reporting and contact the following department:
Neo Products Pty Ltd.
47 Overseas Drive
Noble Park, VIC 3174
Phone [phone]
The System Services Representative (SSR) should check the following:
1. Ensure that the kiosk is plugged into a properly grounded outlet.
2. Ensure that the ground wire(s) are properly secured at each end and not pinched.
Neo Products believes the information provided below is accurate, but except the extent required by law, makes no
commitment, affirmation, or certification with respect to any of the information. Rather, Neo Products provides all
such information “AS IS”, without any express or implied warranty of any kind. Neo Products reserves the right to
make improvements and/or changes in the product(s) and/or programmme(s) described in this publication without
advance notice if Neo Products believes it is appropriate to do so. Changes will be incorporated in new editions of
the publication and replaces all previous releases.
Neo Products may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this information to non-Neo Products Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this product and use of those Web sites is at your own risk.
SAVE THESE INSTRUCTIONS
Read the following information before operating the equipment.
Definitions of Hazard Levels:
The word DANGER indicates the presence of a hazard that has the potential of causing death or serious
personal injury.
The word CAUTION indicates the presence of a hazard that has the potential of causing moderate or minor
personal injury.
Caution Notices
CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.
CAUTION: Energy hazard present. Shorting might result in system outage and possible physical injury. Remove any
jewellery before servicing.
CAUTION: The socket-outlet must be installed near the equipment and must be easily accessible.
CAUTION: This product is equipped with a 3-wire (two conductors and ground) power cable and plug.
Use this power cable with a properly grounded electrical outlet to avoid electrical shock.
Chapter 1 - Safety Information – READ THIS FIRST

09604-ML001 REV01 ECN 5297 Page 5
Danger Notices
DANGER: To prevent a possible shock from touching two surfaces with different protective ground (earth), use one
hand, when possible, to connect or disconnect signal cables.
DANGER: Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To
avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection
requirements.
Refer to the information that is provided with your device or the power rating label for electrical specifications.
DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is
correctly wired and grounded to prevent an electrical shock.
DANGER: When working on or around the system, observe the following precautions:
Electrical voltage and current from power, telephone, and communication cables are hazardous.
To avoid a shock hazard:
 If Neo Products supplied a power cord(s), connect power to this unit only with the Neo Products provided
power cord. Do not use the Neo Products provided power cord for any other product.
 Do not open or service any power supply assembly.
 Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
 The product might be equipped with multiple power cords. To remove all hazardous voltages, disconnect all
power cords.
 Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies
proper voltage and phase rotation according to the system rating plate.
 Connect any equipment that will be attached to this product to properly wired outlets.
 When possible, use one hand only to connect or disconnect signal cables.
 Never turn ON any equipment when there is evidence of fire, water, or structural damage.
 Sharp edges, corners and joints may be present in and around the system. Use care when handling
equipment to avoid cuts, scrapes and pinching.
 Route all cords away from sharp edges, corners and points, moving parts and heated surfaces, to prevent
damage to the cable insulation. Never route cables through openings that do not have smooth well-rounded
surfaces or with bushings.
 Protect all cords against physical damage. Never allow objects to be placed on or against the cords, or on
surfaces that contact the cords. Ensure cords are positioned not to be stepped on, tripped over, or subjected
to damage or stress.
 Inspect the power cord(s) thoroughly and periodically. Do not use if the cord(s) is damaged.
 Grasp the plug to remove it from the outlet. Do not unplug by pulling on the cord.
 Never handle equipment by its cord.
 Fully insert the plug into the outlet.
DANGER: The AC main power cord from the kiosk is the disconnect means from AC mains.
DANGER: The AC mains power cord of the kiosk is used as the disconnect means of the AC disconnect box.
Disconnect this cord before servicing the AC disconnect box.
DANGER: Hazardous voltage present. Voltages present a shock hazard, which can cause severe injury or death.
DANGER: Heavy equipment – personal injury or equipment damage might result if mishandled. Before lifting the
unit consult the manual to determine the weight of the equipment and then perform a risk assessment to determine
the most appropriate method for lifting / transporting the equipment.
DANGER: Professional movers are to be used for all relocation activities. Serious injury or death may occur if
systems are handled and moved incorrectly.
DANGER: Serious injury or death can occur if loaded lift tool falls over or if a heavy load falls off the lift tool. Always
completely lower the lift tool load plate and properly secure the load on the lift tool before moving or using the lift
tool to lift or move an object.
DANGER: An unsecured kiosk may tip.
Chapter 1 - Safety Information

Page 6 09604-ML001 REV01 ECN 5297
4
1
2
2.0 Powering OFF procedure
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF
STEP 4 To power OFF the UPS Press the button.
Press the button again to power ON,
then Close and lock the Access Door .
STEP 1 The AC mains power cord of the kiosk
is to be disconnect before servicing the Kiosk
STEP 2 Unlock and open the Right Hand side
Access Door to access the UPS.
Unlock the Lower Lock at the front of the right
hand door and pull the top corner of the door to
open.
3
STEP 3 The UPS is situated at the base of the
Kiosk under the Power Data Panel Assembly
Chapter 2 - Servicing

09604-ML001 REV01 ECN 5297 Page 7
2.1 Reset switch for the PC
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
STEP 2 Place the Key in the lock ,
Turn the Key and release to reset the PC
STEP 1 The PC Reset Switch is located in the
Top Hole in the right hand side Access Door.
1
2
Chapter 2 - Servicing

Page 8 09604-ML001 REV01 ECN 5297
2.2 Replacing the LCD Screen Module
3
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
4
STEP 1 Unlock and open the LCD door by
unlocking the Lock at the front right hand side
of the LCD door
The door can now be opened by grasping the
top right corner and pulling open.
STEP 2 Loosen the 2 wing nuts at the top and
bottom of the Camera mount bracket.
STEP 3 The Camera mount door can now be
opened by grasping the bottom left corner and
pulling open.
STEP 4 Unplug the all cables from the LCD
Remove them from the cable clamp
1
2
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF Refer Section 2.0
Powering OFF procedure.

09604-ML001 REV01 ECN 5297 Page 9
2.2 Replacing the LCD Screen Module
5
7
8
STEP 5 Unscrew the Door stay from the Kiosk.
STEP 6 Lift the screen off the Kiosk hinges
STEP 7 Place the replacement screen on the
hinges and connect the door stay to the kiosk.
STEP 8 Reconnect the cables to the LCD and
secure them in the cable clamp
6
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
Chapter 2 - Servicing

Page 10 09604-ML001 REV01 ECN 5297
2.3 Replacing the Camera
STEP 1 Unlock and open the LCD door by
unlocking the Lock at the front right hand side
of the LCD door .
The door can now be opened by grasping the
top right corner and pulling open.
STEP 2 Loosen the 2 wing nuts at the top an
bottom of the Camera mount bracket.
STEP 3 The Camera mount door can now be
opened by grasping the bottom left corner and
pulling open.
STEP 4 Unplug the cable from the back of the
camera
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
3
4
1
2
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF Refer Section 2.0
Powering OFF procedure.

09604-ML001 REV01 ECN 5297 Page 11
2.3 Replacing the Camera
STEP 5 Remove the 2 screws securing the
Camera to the bracket.
5
6STEP 6 Carefully remove the Camera
STEP 7 Place the new Camera and secure with
the 2 screws
7
8STEP 8 Plug the cable into the back of the
camera.
Close the Camera mount door and retighten the
2 wing nuts to secure the Camera mount bracket
in place.
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
Chapter 2 - Servicing

Page 12 09604-ML001 REV01 ECN 5297
2.4 Replacing the Power Data Panel Kit
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
1
2
3
4
Power Data Panel Assembly
STEP 3 Open the Power Data Panel Assembly
to access the cables at the back of the
enclosure.
STEP 1 To access the Power Data Panel Assembly
you need to unlock and open the Right Hand Side
door.
Unlock the Lower Lock at the front of the door
and pull the top corner of the door to open.
STEP 4 Unplug the Molex connectors and
Disconnect all the cables from the rear of the
Power Data Panel Assembly
STEP 2 Unscrew the 2 screws securing the
enclosure to the chassis
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF Refer Section 2.0
Powering OFF procedure.

09604-ML001 REV01 ECN 5297 Page 13
2.4 Replacing the Power Data Panel Kit
5
6
STEP 7 Lift the Power Data Panel Assembly
upwards to remove the tabs out of the slots in the
chassis.
Then outwards to remove the assembly from the
Kiosk.
STEP 8 Replace the Power Data Panel Assembly
with the new module by reversing the steps 1 to 6
Close and lock the Kiosk door
7
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
STEP 6 Open the Power Data Panel Assembly
door fully.
8
STEP 5 Disconnect all the cables from the rear
of the Power Data Panel Assembly
Chapter 2 - Servicing

Page 14 09604-ML001 REV01 ECN 5297
2.5 Replacing the Access Door
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
1
2
3
4
STEP 3 Unlatch the hinge pin of the Bottom
door hinge.
Lift the hinge pin handle up and pull towards you
to unlatch it using a small allen key or similar tool
to hook under it.
STEP 4 Lift the door up and off the hinge pins to
remove it from the kiosk.
STEP 2 With the door unlocked but Closed
locate the hinge pin of the Bottom door hinge.
Hinge Pin handle
Door
STEP 1 Unlock and open the Right hand access
door by unlocking the lower Lock at the front of
the door.
If the Left door is required, you can now access
the latch securing the Left hand door from inside
the kiosk.
Rotate the latch securing the Left hand door to
open the door.
Chapter 2 - Servicing

09604-ML001 REV01 ECN 5297 Page 15
2.5 Replacing the Access Door
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
5
6
7STEP 7 Slide the door in behind the hinge pin
handle and line up the Door hinge with the
Kiosk hinge. Push the hinge pin handle away
from you to latch the hinge.
If replacing the Left hand door, rotate the latch
securing the Left hand door.
Close and Lock the right hand door.
STEP 5 Place the new Access Door onto the
Kiosk Top hinge pin
Access Door Top Hinge
Kiosk Hinge, ensure pin is as shown.
STEP 6 Unlatch the hinge pin of the Kiosk
Bottom hinge by lifting the hinge pin handle up
and pulling it towards you using a small allen key
or similar tool to hook under it.
Unlatched Hinge
Chapter 2 - Servicing

Page 16 09604-ML001 REV01 ECN 5297
2.6 Replacing the Passport Scanner Kit
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
1
2
STEP 4 Lift the Passport Scanner Kit up
slightly and forward to unlatch. Slide it out to
remove it.
STEP 3 To access the Passport Scanner Kit,
Lift the Passport top cover up and pull the
passport cover stay forward to lock it in place.
Note: Ensure the passport cover stay is engaged
and the cover remains open.
STEP 1 You need to unlock and open both
Access Doors to open the Passport top cover.
Unlock the Lower Lock at the front of the right
hand door and pull the top corner of the door
to open.
3
4
STEP 2 With the Right hand door open, you can
access the latch securing the left hand door from
inside the kiosk Rotate the latch securing the Left
hand door. Open the door.
Viewed inside the kiosk
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF.
Refer Section 2.0 Powering OFF procedure.

09604-ML001 REV01 ECN 5297 Page 17
STEP 5 Disconnect the cables from the rear of
the Passport Scanner Kit
2.6 Replacing the Passport Scanner Kit
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
STEP 8 Close the left hand Kiosk Access Door
and from inside the kiosk, rotate the latch to
secure the door. Refer step 2
Close and lock the right hand Kiosk Access Door
STEP 7 Unlatch the passport cover stay by lifting
the Passport Top Cover slightly as you push the
passport cover stay backwards.
Close the Passport Top Cover.
STEP 6 Reconnect the cables removed in Step 5
to the rear of the new Passport Scanner Kit.
Slide the new Passport Scanner Kit into the Kiosk
and hook over the latch.
5
6
7
8
Chapter 2 - Servicing

Page 18 09604-ML001 REV01 ECN 5297
2.7 Replacing the Non Zepetronics cover
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
1
2
3
STEP 3 Remove the Printer door by tilting
from the top then lifting upwards.
STEP 4 Refit the door by aligning the side tab
into the chassis vertical slot
and inserting the tab at the base of the door into
the bottom opening in the chassis.
Secure the Printer door with the 2 screws
removed in step 2
STEP 2 Undo the 2 front screws that secure the
Printer door.
STEP 1 Unlock and open the both Access Doors.
Lift the Passport top cover up and pull the
passport cover stay forward to lock it in place.
Note: Ensure the passport cover stay is engaged
and the cover remains open.
4
Chapter 2 - Servicing

09604-ML001 REV01 ECN 5297 Page 19
2.8 Replacing the Zepetronics kit
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
1
2
3
4
STEP 3 Disconnect all Power and USB cables
from the Kiosk.
Pull the Printer door open.
Unlatch the tab securing all the drawer sliders
and slide the door off the sliders.
STEP 4
Remove the Printer door from the Zepatronics kit.
Refit the Printer door to the Kiosk
as per Section 2.6
STEP 2 Undo the 2 front screws that secure the
Printer door.
STEP 1 Unlock and open the both Access Doors.
Lift the Passport top cover open.
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF Refer Section 2.0
Powering OFF procedure.

Page 20 09604-ML001 REV01 ECN 5297
2.9 Replacing the UPS
CAUTION: Servicing of this product or unit is to
be performed by trained service personnel only.
STEP 4 Unscrew the 2 screws securing the
Power Data Panel enclosure to the chassis
STEP 3 The UPS is situated at the base of the
Kiosk under the Power Data Panel Assembly
1
4
Viewed inside the kiosk
2
Chapter 2 - Servicing
Caution : This Kiosk is equipped with an
Uninterruptable Power Supply (UPS)
Prior to service by service by a certified
technician, for operator safety, ensure mains
cable is disconnected from the kiosk and the
UPS is switched OFF Refer Section 2.0
Powering OFF procedure.
STEP 1 You need to unlock and open both
Access Doors to remove the UPS.
Unlock the Lower Lock at the front of the right
hand door and pull the top corner of the door
to open.
STEP 2 With the Right hand door open, you can
access the latch securing the left hand door from
inside the kiosk Rotate the latch securing the Left
hand door. Open the door.
3