NEO 15201 Troubleshooting guide

15201-ML002 REV05 ECN 5847
15201 Betmakers Kiosk (TSST)
USER SERVICE MANUAL

15201-ML002 REV05 ECN 5847 Page 2
Version History
Dec. 2021 V 0.4 Release Version
ISSUE NUMBER DATE ECN COMMENTS APPROVED
01 Nov 2021 N/A DRAFT COPY KR
02 24-11-2021 5790 UPDATED SERVICE MANUAL L..DICKSON
03 03-12-2021 5790
AMENDED SERVICE MANUAL:
FORMAT & CLARIFICATION OF
STEPS
L.DICKSON
04 15-12-2021 5790 ADDITION OF FCC NOTATION L.DICKSON
05 21-03-2022 5847
UPDATE CHAPTER 5.6 FROM: 4x
SCREWS TO: 2x SCREWS.
ADDITION OF 400W TO POWER
SUPPLY (2.1.3 ELECTRICAL)
L.DICKSON

15201-ML002 REV05 ECN 5847 Page 3
Who Should Use This Manual
This guide is intended for those responsible for the installaon and use of the Kiosk.
It contains informaon on:
• Installaon and set-up instrucons
• Operaonal requirements
• Kiosk Hardware Component Overview
Noces 4
1. Safety Informaon 5
Danger Noces 5
Cauon Noces 6
Electronic Emission & Safety Noces 6
Electrostac Discharge (ESD) 6
2. Product Descripon 7
2.1 Physical Specicaons ,Operang Environment 7
2.1.1 Mechanical 7
2.1.2 Environmental 7
2.1.3 Electrical 7
2.2 Power Connecon / Cable Access 7
3. Replacing the Printer Module 8
4. Replacing the MSR Module 10
5. Replacing the BNA Module 12
6. Replacing the Bill Validaon Module 15
7. Replacing the PC 16
8. Replacing the Teller LCD Screen 18
9. Adjusng the Customer LCD Screen 20
10. Replacing the NFC Reader 22
11. Replacing the Customer LCD Screen 23
12. Replacing the Proximity Sensor 24
Contents

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Noces
Note: For any safety-related incident that occurs related to this machine, the eld personnel involved must immediately
follow regular Safety Incident Reporng and contact the following department:
Neo Products Pty Ltd.
62-66 Pacic Drive
Keysborough, VIC 3173
Phone [phone]
The System Services Representave (SSR) should check the following:
1. Ensure that the Kiosk is plugged into a properly grounded outlet.
2. Ensure that the ground wires are properly secured at each end and not pinched.
Neo Products believes the informaon provided below is accurate, but except the extent required by law, makes no
commitment, armaon, or cercaon with respect to any of the informaon. Rather, Neo Products provides all such
informaon “AS IS”, without any express or implied warranty of any kind. Neo Products reserves the right to make
improvements and/or changes in the product and/or programme described in this publicaon without advance noce if
Neo Products believes it is appropriate to do so. Changes will be incorporated in new edions of the publicaon and
replaces all previous releases.
Neo Products may use or distribute any of the informaon you supply in any way it believes appropriate without incurring
any obligaon to you.
Any references in this informaon to non-Neo Products Web sites are provided for convenience only and do not in any
manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for
this product and use of those Web sites is at your own risk.
SAVE THESE INSTRUCTIONS
Read the following informaon before operang the equipment.
Denions of Hazard Levels:
The word DANGER indicates the presence of a hazard that has the potenal of causing death or serious personal injury.
The word CAUTION indicates the presence of a hazard that has the potenal of causing moderate or minor personal
injury.
Chapter 1 - Safety Informaon – READ THIS FIRST

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Danger Noces
DANGER: To prevent a possible shock from touching two surfaces with dierent protecve ground (earth), use one hand,
when possible, to connect or disconnect signal cables.
DANGER: Overloading a branch circuit is potenally a re hazard and a shock hazard under certain condions. To avoid
these hazards, ensure that your system electrical requirements do not exceed branch circuit protecon requirements.
Refer to the informaon that is provided with your device or the power rang label for electrical specicaons.
DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or
the devices that aach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
DANGER: When working on or around the system, observe the following precauons:
Electrical voltage and current from power, telephone, and communicaon cables are hazardous.
To avoid a shock hazard:
• If Neo Products supplied a power cord, connect power to this unit only with the Neo Products provided power cord.
Do not use the Neo Products provided power cord for any other product.
• Do not open or service any power supply assembly.
• Do not connect or disconnect any cables or perform installaon, maintenance, or reconguraon of this product
during an electrical storm.
• The product might be equipped with mulple power cords. To remove all hazardous voltages, disconnect all power
cords.
• Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies proper
voltage and phase rotaon according to the system rang plate.
• Connect any equipment that will be aached to this product to properly wired outlets.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn ON any equipment when there is evidence of re, water, or structural damage.
• Sharp edges, corners and joints may be present in and around the system. Use care when handling equipment to
avoid cuts, scrapes and pinching.
• Route all cords away from sharp edges, corners and points, moving parts and heated surfaces, to prevent damage to
the cable insulaon. Never route cables through openings that do not have smooth well-rounded surfaces or with
bushings.
• Protect all cords against physical damage. Never allow objects to be placed on or against the cords, or on surfaces
that contact the cords. Ensure cords are posioned not to be stepped on, tripped over, or subjected to damage or
stress.
• Inspect the power cord thoroughly and periodically. Do not use the Kiosk if the cord is damaged.
• Grasp the plug to remove it from the outlet. Do not unplug by pulling on the cord.
• Never handle equipment by its cord.
• Fully insert the plug into the outlet.
DANGER: The AC main power cord from the Kiosk is the disconnect means from AC mains.
DANGER: The AC mains power cord of the Kiosk is used as the disconnect means of the AC disconnect box. Disconnect this
cord before servicing the AC disconnect box.
DANGER: Hazardous voltage present. Voltages present a shock hazard, which can cause severe injury or death.
DANGER: Heavy equipment – personal injury or equipment damage might result if mishandled. Before liing the unit consult
the manual to determine the weight of the equipment and then perform a risk assessment to determine the most
appropriate method for liing / transporng the equipment.
DANGER: Professional movers are to be used for all relocaon acvies. Serious injury or death may occur if systems are
handled and moved incorrectly.
DANGER: Serious injury or death can occur if loaded li tool falls over or if a heavy load falls o the li tool. Always
completely lower the li tool load plate and properly secure the load on the li tool before moving or using the li tool to li
or move an object.
Chapter 1 - Safety Informaon

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Cauon Noces
CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.
CAUTION: Energy hazard present. Shorng might result in system outage and possible physical injury. Remove any
jewellery before servicing.
CAUTION: For safety when running the printer test, make sure hair is pulled back and personal arcles such as
es, necklaces, or bracelets do not get caught in the moving print head.
CAUTION: Hazardous moving parts nearby.
CAUTION: Turn o or remove the fan’s connecon to power before aempng to service the fan. Ensure the fan
has stopped moving before servicing.
CAUTION: The socket-outlet must be installed near the equipment and must be easily accessible.
CAUTION: This product is equipped with a 3-wire (two conductors and ground) power cable and plug. Use this
power cable with a properly grounded electrical outlet to avoid electrical shock.
Electronic Emission & Safety Noces
Neo Products cannot accept responsibility for any failure to sasfy the protecon requirements resulng from a non-
recommended modicaon of the product.
Properly shielded and grounded cables and connectors must be used in order to meet emission limits. Neo Products is
not responsible for any radio or television interference caused by using other than recommended cables and
connectors or by unauthorized changes or modicaons to this equipment.
Unauthorized changes or modicaons could void the user’s authority to operate the equipment.
Federal Communicaons Commission Statement (FCC)
“Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protecon against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instrucon manual, may cause harmful interference to
radio communicaons.”
Cable Ferrite Requirement
All cable ferrites are required to suppress radiated EMI emissions and must not be removed.
Electrostac Discharge (ESD)
Aenon: ESD damage can occur when there is a dierence in charge between the part, the product, and the service
person. No damage will occur if the service person and the part being installed are at the same charge level.
ESD Damage Prevenon
Anyme a service acon involves physical contact with logic cards, printed circuit boards (PCBs), modules, back-panel
pins, or other ESD sensive (ESDS) parts, the service person must be connected to an ESD common ground point on the
product through the ESD wrist strap and cord. The ESD ground clip can be aached to any frame ground, ground braid,
green wire ground, or the round ground prong on the AC power plug. Coax or connector outside shells can also be used.
Handling Removed Cards
Logic cards removed from a product should be placed in ESD protecve containers. No other object should be allowed
inside the ESD container with the logic card. Aach tags or reports that must accompany the card to the outside of the
container.

15201-ML002 REV05 ECN 5847 Page 7
2.1 Physical Specicaons and Operang Environment
The Kiosk is designed to be installed in an indoor, temperature controlled environment.
2.1.1 Mechanical
2.1.2 Environmental
Temperature: Storage: 32°F to 122°F
Operang: 32°F to 86°F
Relave Humidity: Storage: 8% to 80% non-condensing
Operang: 20% to 80% non-condensing
2.1.3 Electrical
• Mains Input: Mains Input to 100-240V AC, 400W, 50-60Hz, 4A (Maximum)
• A dedicated circuit for each Kiosk is not required.
• A grounded power outlet with IEC cable for connecon to the Kiosk Pedestal is required.
Kiosk
Dimensions 20" (L) x 23" (W) x 38" (H)
Net Weight 72lbs
Weight (including pallet ) 91lbs
Chapter 2 - Product Descripon
2.2 Power connecon / Cable Access
The Kiosk is connected to power using and
earthed IEC cable this is to be provided by the
installer.
Power and Data connecon can be accessed from
under the unit.
Power on/o switch
Ethernet connecon

15201-ML002 REV05 ECN 5847 Page 8
Chapter 3 - Printer Module
Li the lid open and locate the printer.
STEP 2 Rotate the paper roll bracket to
access the used paper roll.
STEP 1 To remove the Printer Module,
press the buon on the side of the Top
Lid to allow the Top Lid to li open.
STEP 3 Remove the paper roll spindle.
Push the paper roll spindle inwards to allow
it to slide upwards and out of the printer
swing bracket.
STEP 4 Undo the Latch Swell to disengage
the green printer tray.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the Printer Module
Latch Swell

15201-ML002 REV05 ECN 5847 Page 9
STEP 5 Li out the green tray containing the
Printer Module.
5
Chapter 3 - Printer Module
Replacing the Printer Module
6STEP 6 Remove & retain 3x Pan Head Screws
fastening the Printer Module to the green
tray.
7STEP 7 Remove 3x plugs from rear of the
Printer Module.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
Low paper sensor
Data
Printer Power
To re-install the replacement Printer Module,
follow Steps 1 to 7 in reverse.

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Chapter 4 - MSR
STEP 2 Undo the Latch Swell to disengage
the green tray.
STEP 1 To remove the MSR Module,
press the buon on the side of the Top
Lid to allow the Top Lid to li open.
STEP 3 Remove the MSR Module from the
peripheral tray.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
3
2
1
Replacing the MSR Module

15201-ML002 REV05 ECN 5847 Page 11
4
Chapter 4 - MSR
Replacing the MSR Module
To re-install the replacement MSR Module,
follow Steps 1 to 5 in reverse.
STEP 5 Remove & retain 4x Pan Head
Screws fastening the MSR Module to the
green tray.
STEP 4 Tilt the MSR Module to access the
Power connector located behind the MSR
Module.
Unplug the power connector.
5
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.

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Chapter 5 - BNA Module
STEP 2 Unlock the BNA Lock Bracket using
the key provided.
STEP 1 To remove the BNA Module,
press the buon on the side of the Top
Lid to allow the Top Lid to li open.
STEP 3 Swing open the BNA Lock Bracket.
STEP 4 Pull the yellow handle of the BNA
Cash Box from the BNA Bracket.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the BNA Module

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STEP 5 Hold the Bill Validaon Module and
gently li the steel rod upwards to disengage
& remove from the BNA Bracket.
Note: Remove the Bill Validaon Module by
gently guiding the small tabs on the Module
past the slots on the BNA Bracket.
5
Chapter 5 - BNA Module
STEP 6 Remove & retain 2x Pan Head Screws
fastening the BNA Mount Bracket to the base.
6
STEP 7 Re-close the BNA Lock Bracket and
lock.
STEP 8 Hold the BNA Lock Bracket as
shown.
7
8
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
Replacing the BNA Module

15201-ML002 REV05 ECN 5847 Page 14
STEP 10 Removal of the BNA Mount Bracket
will stop once the slack on the BNA looms is
reached.
Place the BNA Mount Bracket on its side to
access the 2x plugs connected to the USB Hub.
Replacing the BNA Module
9
10
STEP 11 Remove 2x plugs from the USB Hub.
To re-install the replacement BNA Module,
follow Steps 1 to 11 in reverse.
Chapter 5 - BNA Module
STEP 9 Li & lt the BNA Mount Bracket
upwards to clear the underside of the Top
Lid & Kiosk Main Frame.
11
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.

15201-ML002 REV05 ECN 5847 Page 15
Replacing the Bill Validaon Module
1
3
2
Chapter 6 - BNA Bill Validaon
STEP 2 The Bill Validaon Module is in the LH
side of the Kiosk, behind the BNA Cash Box.
To re-install the replacement Bill Validaon
Module, follow Steps 1 to 3 in reverse.
STEP 3 Hold the Bill Validaon Module and
gently li the steel rod upwards to disengage &
remove from the BNA Bracket.
Note: Remove the Bill Validaon Module by
guiding the small tabs on the Module past the
slots on the BNA Bracket.
STEP 1 To remove the Bill Validaon
Module, press the buon on the side of
the Top Lid to allow the Top Lid to li
open.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.

15201-ML002 REV05 ECN 5847 Page 16
STEP 1 The PC is located in the Tray in the
boom of the Kiosk.
Access to the PC Tray is from the Teller side.
STEP 3 Remove & retain 4x Pan Head Screws
fastening the PC Tray to the Main Frame.
STEP 4 The PC Tray travel is limited by the
Main Loom length.
Parally pull out the PC Tray ensuring that
there is suitable support under the Tray prior
to full removal.
4
Replacing the PC
1
3
2STEP 2 Re-orientate the Teller LCD Screen
upwards to the full horizontal posion to allow
access to the PC Tray.
Chapter 7 - PC CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.

15201-ML002 REV05 ECN 5847 Page 17
STEP 5 Disconnect the Main Loom plugs from
the PC:
4x USB Loom plugs.
2x HDMI Loom plugs.
3x Power Supply plugs.
2x Ticket Chute Sensor wires.
To re-install the replacement PC, follow Steps
1 to 7 in reverse.
Replacing the PC
5
6
STEP 7 Remove & retain 4x Nuts fastening
the PC to the base.
Chapter 7 - PC CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
7
STEP 6 Once the plugs are disconnected, the
PC Tray can be completely removed from the
Kiosk.

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Chapter 8 - Teller LCD Screen
STEP 2 Remove & retain 2x M8 Screws from
the Cover Stay aached the Teller LCD
Screen.
STEP 1 Re-orientate the Teller LCD
Screen upwards to the full horizontal
posion.
STEP 4 Swing open the Bet Slip Reader
Swing Mount.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the Teller LCD Screen
Monitor Power
HDMI
USB
STEP 3 Disconnect 3x LCD Screen Loom
plugs into the USB Hub.

15201-ML002 REV05 ECN 5847 Page 19
STEP 5 Remove & retain the Betslip Bin.
5
Chapter 8 - Teller LCD Screen
Replacing the Teller LCD Screen
STEP 7 Support the Teller LCD Screen.
Remove & retain 2x Bush Hinge & 2x M6
Pan Head Screws.
To re-install the replacement Teller LCD
Screen, follow Steps 1 to 7 in reverse.
STEP 6 Un-feed the Teller LCD Screen loom
from USB Hub, through the Cable Clamp
towards Teller side of Kiosk.
6
7
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
Customer side
Teller side

15201-ML002 REV05 ECN 5847 Page 20
STEP 4 Adjust the LCD Customer Screen
angle by loosening the 2x M6 Nyloc Nuts on
the LCD Stand Arm 10mm Spanner supplied
Tighten once correct angle is achieved.
4
Adjusng the Customer LCD Screen
STEP 3 Adjust the LCD Customer Screen
angle by loosening the 2x M6 Unbrako Bolts
at the rear LCD Screen with 5mm Allen Key
supplied.
Tighten once correct angle is achieved.
1
STEP 1 Small adjustments can be achieved
for the posion of the LCD Customer
Screen for angle & height.
2STEP 2 LCD Customer Screen adjustment is
achieved by loosing the clamping pressure on
the Stand Swivel Mounts.
Recommendaon is to adjust one Stand Swiv-
el Mount at a me to avoid damage to LCD
Screen and Kiosk.
3
Chapter 9 - Customer LCD Screen
2 x M6 Unbrako
2 x M6 Nyloc Nut
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.