Neox crosser User manual
pensata, progettata e prodotta in Italia
2016
USER MANUAL
Edition 03-2016
NEOX User manual - Edition 03-20162
INDICE
Warnings
..................................................................................................................................4
What is assisted pedalling?
...................................................................................................... 5
Basic information
.....................................................................................................................6
Description of the supply ................................................................................................................. 6
Legal requirements ............................................................................................................................. 6
For your safety...................................................................................................................................... 6
10 rules for riding safely .................................................................................................................... 6
Warranty terms......................................................................................................................................7
Travelling autonomy of a pedal assisted cycle..........................................................................8
Who can ride your e-bike? ................................................................................................................8
Electric assisted pedalling................................................................................................................ 9
Physical and mental fitness.............................................................................................................. 9
residual risks
......................................................................................................................... 10
Fire............................................................................................................................................................10
Electrical Risks .....................................................................................................................................10
Never use the battery charger and pull out the plug immediately if: ............................10
technical data
......................................................................................................................... 11
Supply ...................................................................................................................................................... 11
main components
....................................................................................................................12
useful tips for Better use of your neoX
...............................................................................13
Pedalling frequency .......................................................................................................................... 13
Weight .................................................................................................................................................... 13
Pulling away and braking ................................................................................................................ 13
Changing gears ..................................................................................................................................14
Tyre pressure .......................................................................................................................................14
Motor power levels on the display ...............................................................................................14
Battery and temperature ................................................................................................................14
removing and installing the support
.......................................................................................15
Before setting off With your Bicycle
......................................................................................15
Before each use................................................................................................................................... 15
checklist of controls to perform Before each use
................................................................ 16
Checking the wheel units.................................................................................................................16
Checking the seat and the seat post........................................................................................... 17
Checking the handlebars and handlebar stem........................................................................ 17
Checking the brakes .......................................................................................................................... 18
Checking the side stand................................................................................................................... 18
general use
........................................................................................................................... 20
General summary of what is laid out in the Highway Code and the Directives in the
event of unlocking the speed limiter........................................................................................... 21
Product directive with regard to the Consumer Code......................................................... 21
Highway Code...................................................................................................................................... 21
Neox speed limit ................................................................................................................................. 21
adjustments
............................................................................................................................22
Ideal height of the saddle............................................................................................................... 22
Adjusting the horizontal position of the saddle - fig. 01 .................................................... 22
Adjusting the saddle height - fig. 02 (previous page) ...............................................23
Adjusting the suspension forks (if present) ............................................................................ 23
NEOX User manual - Edition 03-2016 3
Handlebar adjustment......................................................................................................................24
Adjusting the brake levers.............................................................................................................. 25
the display
.............................................................................................................................26
resetting of daily km
..............................................................................................................27
regulation of the clock
.........................................................................................................27
hoW to turn on your neoX
......................................................................................................28
hoW to turn off your neoX
...................................................................................................29
Turning O 1 (standard) ..................................................................................................................29
Turning O 2 (protected with Neox Pin anti-theft system) ..............................................29
hoW to activate the neoX anti-theft system
......................................................................... 30
Locking the rear wheel ....................................................................................................................30
the Battery
..............................................................................................................................31
Useful information about the battery........................................................................................ 31
The Neox battery ............................................................................................................................... 32
Battery technical data...................................................................................................................... 33
Removing and installing the battery.......................................................................................... 33
Lock for assembly and taking apart of the battery. .............................................................34
Removing the battery ......................................................................................................................34
Installing the battery ........................................................................................................................ 35
How does the Neox battery perform during use...................................................................36
Battery life ............................................................................................................................................ 37
Charging the battery ........................................................................................................................38
Instructions for recharging.............................................................................................................38
Caution...................................................................................................................................................38
How to use the battery charger ................................................................................................. 40
Warnings ............................................................................................................................................. 40
Characteristics of the battery charger .................................................................................... 40
gearBoX f8.11
......................................................................................................................... 41
Introduction .........................................................................................................................................41
Change (or increase in gear) ........................................................................................................42
Climb (or decrease in gear) ..........................................................................................................42
resetting or aligning the f8.11 gearBoX
................................................................................43
motor
.................................................................................................................................... 44
Caution...................................................................................................................................................44
Adjusting assistance .........................................................................................................................44
Operation of the pedal assistance mode..................................................................................45
maintenance and care
........................................................................................................... 46
Washing
..................................................................................................................................47
putting the Bicycle out of service
..........................................................................................48
Preparation of the bicycle for a long period of disuse........................................................48
Destruction ..........................................................................................................................................48
Caution: ................................................................................................................................................48
disposal of your neoX
...........................................................................................................48
Questions and ansWers
...........................................................................................................49
NEOX User manual - Edition 03-20164
Dear Customers,
we congratulate you for choosing us
and we thank you for your trust.
WARNINGS
Read this manual carefully and follow the instructions below.
• This is a pedal assisted cycle.
• It is not a toy, do not allow it to be used by children.
• Keep the use and maintenance manual in a safe place.
• Ride safely.
• Do not use in the event of snow.
• Never ride standing.
• Never ride with only one hand.
• Observe the road trac regulations.
• Avoid riding up or down very steep hills.
• Do not brake and pedal at the same time.
• Only use the battery supplied.
• Only use the battery for the bicycle.
• To charge the battery, only use the supplied battery charger.
• Charge the battery in a well ventilated area.
• Do not attempt to repair the battery or battery charger.
• Do not insert objects into the battery charger and do not expose the battery
charger, the battery or the electrical components, to water or other liquids.
• Do not throw away used batteries: they can seriously damage the environment.
• When replacing batteries, contact your dealer.
• Avoid using accessories sold by unauthorized dealers, they could cause harm to
people and the structure of the bicycle itself.
• Consult qualied sta regarding all routine maintenance and repairs.
• Do not wash the bicycle with a high-pressure jet. A powerful water jet can
damage the electrical components of the bicycle. In which case the warranty will
be rendered null and void.
• Inappropriate use represents a danger to the user and others. Moreover, in the
case of inappropriate use, the warranty will be rendered null and void.
NEOX User manual - Edition 03-2016 5
WHAT IS ASSISTED PEDALLING?
This bicycle is equipped with an electric assisted pedalling system. The motor assists
the eort made by the cyclist. To activate the assisted pedalling it is necessary to
begin pedalling and impart force on the pedal and, consequently, the torque sensor.
Conversely, if the rider does not pedal, the motor remains inactive. It is possible to
modulate the power of the assisted pedalling by selecting the most appropriate level
on the display.
Everything you need to know about assisted pedalling:
When the assisted pedalling is activated, starting use of the bicycle is dierent from
that of a normal bicycle. Setting o is easier and much more immediate. Therefore, be-
fore using this bicycle in trac, it is necessary to learn how to use it so as to avoid any
surprises when setting o.
When the bicycle is stopped, we recommend using the ECO assisted pedalling pro-
gram when setting o to avoid accidental falls.
When the assisted pedalling is switched o, the bicycle will require additional pedalling
strength. It is therefore possible to use it as a normal bicycle, even when the battery is
low, provided it is switched on, as Neox is equipped with electronic gears.
By law, assisted pedalling should not exceed a speed of 25 km/h and, therefore, once 23
km/h has been reached, the assisted pedalling decreases gradually before completely
turning o at 25 km/h.
The range of the bicycle depends on the user, the circumstances and the type of
route. The main factors that may aect the operating range are: the weight of the
rider, the cruising speed, the slope of the route, the tyre pressure, the wind direction,
the number of gear changes and braking (in the city) and the outside temperature.
Very low temperatures adversely aect the operating range. It is important to take
this into account.
NEOX User manual - Edition 03-20166
BASIC INFORMATION
description of the supply
• E-bike complete with pedals and wheels
• Support for transport, which can be used in the boot of your car
• Battery charger
• Instruction manual.
legal reQuirements
Every road user must follow the trac regulations in force in their country. To ride an
e-bike, make sure that permits or a driver’s license are not required by the authorities.
In many countries it is possible to travel on public streets and roads provided that ad-
ditional equipment is used as prescribed by law, such as signalling lights, clothing with
reflective strips and a helmet.
for your safety
Make sure that your dealer has completed the necessary sections of the warranty, and
that you have received all the documents supplied with the bike, in this manual.
• Contact your dealer if you detect omissions or oversights.
• Use your e-bike only after you have carefully read the following user manual, inside
you will find important information.
• If you choose to sell or give away your e-bike, also give this manual to the new owner.
10 rules for riding safely
1 - Do not turn the key while riding.
2 - Inspect the bicycle if you hear abnormal noises while riding. If necessary, contact an
authorized Neox Service Centre.
3 - To ensure proper operation of the bicycle, and for added safety, we recommend that
the bicycle be used by a single person.
4 - Do not overload the bicycle or carry objects that may obscure vision.
5 - Do not drink while riding.
6 - Make sure that the bicycle is upright before starting to pedal, so as to avoid falls.
7 - Do not try to take one of your feet o the pedals and pedal with the other to avoid
accidents or personal injury.
8 - Do not pedal hard on a downhill road when the motor power is decreasing.
9 - If it is raining, do not ride with an open umbrella.
10 - Do not touch the motor after using the bicycle, as it could cause burns.
NEOX User manual - Edition 03-2016 7
Warranty terms
The durability and reliability of the bicycle, as well as the warranty coverage against any
manufacturing defects, are valid only if the customer complies with some basic rules:
• The use of the e-bike for anything other than that envisaged by the design may result
in dangerous riding situations, falls and accidents. Short circuiting can also occur inside
the accumulator pack and the latter may become damaged or cause injuries to the user.
• Always use your e-bike as described in this instruction manual and in any supplemen-
tary documentation.
• Mistakes made during work not performed to perfection on the e-bike can cause dam-
age and compromise the operating safety of the bicycle. This can give rise to danger-
ous riding situations, falls and accidents.
• You can only perform the work on the e-bike that is described in this instruction
manual, as these operations can be performed by the user provided suitable tools are
available.
• It is not permitted to change the characteristics of the individual components of the
e-bike.
• All other work, including preparation for use, can only be performed by an Authorized
Neox Service Centre.
• Never add equipment or try to make alterations to to your e-bike by yourself.
• You can request additional accessories through the website www.myneox.it.
• You should only ride and use an e-bike if you are in perfect physical and mental shape.
XX
X
X
X
X
X
X
X
X
X
01
06
02
07
03
08
04
09
05
10
NEOX User manual - Edition 03-20168
travelling autonomy of apedal assisted cycle
The travelling autonomy of the bicycle with the aid of the assisted pedalling PAS, can
vary depending on the dierent conditions of use and the dierent weights being
transported, up to a maximum of 80/100 Km (ECO and NO ASSIST cycle) according to
the model.
For example, a prolonged climb with a gradient of more than 7%, with transported
weight of 100 kg will drastically reduce the autonomy to even 20/25 Km. The electric
motor will absorb more power with increased weight and when climbing hills, riding
against the wind and repetitive stopping and changing gear, thereby reducing the dis-
tances that can normally be travelled.
To increase the autonomy, do not use the assisted pedalling on flat or downhill stretch-
es of road.
IMPORTANT NOTE: The pedal assisted cycle requires “joyous and fluid” and not “hard
and strangled” pedalling. Pedalling quickly, over 70/80 revolutions per minute and with
an appropriate gear ratio, allows the motor to work at maximum eciency and with
minimum power consumption for the same torque delivered.
If the cyclist is skilled at making the motor operate at maximum eciency, this drasti-
cally lowers the electric energy absorption and consequently optimises consumption.
The power consumption level is highlighted on the display. Being able to pedal in such
a way that keeps this string low, leads to optimized and lower consumption.
Who can ride your e-Bike?
• The rider must be able to ride a bicycle, i.e. they must have a basic knowledge of using
bicycles with the necessary sense of balance to ride and control a bicycle.
• The rider, from a stationary position, should be able to get on and o safely and must
be able to touch the ground with their feet.
+
-
1
NEOX User manual - Edition 03-2016 9
electric assisted pedalling
NEOX is equipped with an electric assisted pedalling system. Assistance may be set to
one of 4 positions (Fig. 1):
• No Assist
• Eco
• Standard
• High
The adjustment can be carried out at any time and situation of use by pressing the M
button directly on the display (Fig. 01) or via the buttons on the left side of the handle-
bars (Fig. 02)
The regulation can be done in any moment and use situation by the buttons placed
directly on the left side of the handlebars.
physical and mental fitness
If the rider wishes to ride a bicycle along public streets and thoroughfares, they must be
physically and mentally able to circulate with the trac on the roads.
The e-bike is not designed to compensate weakness or a lack of fitness.
Decrease
assistance
Increase
assistance
01 02
NEOX User manual - Edition 03-201610
RESIDUAL RISKS
fire
Only keep the e-bike in rooms with ambient temperatures between -10°C and +45°C.
KEEP THE E-BIKE AWAY FROM HEAT SOURCES SUCH AS RADIATORS, HEATERS,
STOVES, ETC.
IN THE EVENT FLAMES OR SMOKE EMERGE FROM THE ACCUMULATOR PACK, IM-
MEDIATELY STOP THE BIKE. PROCEED TO PUT OUT THE FIRE WITH A FIRE EXTIN-
GUISHER, IF AVAILABLE.
electrical risks
As a result of faulty, damaged or defective battery chargers and power cables, you
may suer potentially lethal electrical shocks.
A charged or incorrectly stored accumulator can catch fire.
To recharge the e-bike’s accumulator pack, only use the battery charger supplied.
Keep the battery charger away from people and animals.
Do not allow the battery charger to come into contact with water or other liquids.
Do not charge the accumulator pack in direct sunlight.
Keep the accumulator pack and battery charger away from sources of heat (such as
radiators).
Only charge the accumulator while present and in a ventilated place (garage).
never use the Battery charger and pull out the plug immediately if:
If the battery charger has any kind of damage.
If the cable insulation or one or more plug connections are damaged. In this case,
only hold the plug at an insulated point. If necessary, disable the corresponding fuse
in the electrical distribution box.
If the battery charger heats up in an unusual way. However it is normal for the battery
charger and the accumulator to heat up significantly.
NEOX User manual - Edition 03-2016 11
TECHNICAL DATA
Gearbox NEOX F8.11 electric with rotary insertion
Gear shifters Electrical with a microswitch on the handlebars
Gears 4/8 sequential (depending on model)
Motor NEOX FL80S 36 V 500 Watts limited to 250 Watts
Torque sensor NEOX technology for detection of torque on the gearing
Battery NEOX 36 Volt 10.5 Ah (375 W/H) lithium-ion battery
Display NEOX 3.5” LCD with backlight and multifunction buttons
Anti-theft NEOX KEY Mechanical key for total locking of the rear
hub
Anti-theft NEOX PIN Electromechanical with movement activation via a
PIN code
Autonomy 80/100 Km (depending on the assistance and the type of route)
Assisted speed Maximum of 25 km/h
supply
Frame NEOX in hydroformed aluminium
Seatpost NEOX L.300 Matt Black
Brakes Hydraulic
Rims NEOX in aluminium 26”, 27.5” or 28” (depending on model)
Handlebars NEOX in Matt Black aluminium
Handlebar stem NEOX fixed or adjustable Matt Black
Front fork NEOX fixed or suspension (depending on model)
Tyres see configurator on the website www.myneox.it
Weight 21/25 Kg (depending on model)
maXimum load capacity of 115 kg
NEOX User manual - Edition 03-201612
MAIN COMPONENTS
1. Monitor
2. Battery closing
3. Battery
4. Battery charger socket
5. Electronic control unit box
6. Gears and motor
7. Single arm fork
8. Kickstand
9. Saddle
10. Seatpost
11. Saddle lock
12. Crank
13. Pedal
14. Wheels
15. Frame
16. Braking system
17. Fork
18. Lights (if provided by the model)
19. Cargo rack (if provided by the model)
1
4
14 14
2
3
8
5
7
9
10
11
12
6
15
16 16
17
18 19
13
NEOX User manual - Edition 03-2016 13
USEFUL TIPS FOR BETTER
USE OF YOUR NEOX
Electric bikes, or better known as “pedal assisted cycles”, are nothing more than a com-
mon bicycle equipped with a motorised unit that assists the cyclist with the eort of
pedalling.
We should dispel any negative stereotypes regarding electric bikes which claim they
are bicycles that do not make any sense because the rider does not generate force. In
fact it is important to understand that the electric bike oers the possibility of engaging
in healthy physical movement, modulating the eort desired and above all, travelling
longer distances.
IT is clear that the cyclist, in order to enjoy this sport, should use the assistance level
which is appropriate for the route, while avoiding riding the bicycle with maximum as-
sistance. Maximum use of the assistance, drastically reduces the number of km that can
be travelled.
To better understand the sensations involved, using an pedal assisted cycle is similar to:
Walking up an escalator:
- The same eort as that used to climb a normal flight of stairs but at a higher travelling
speed.
Swimming in a river in the same direction as the current:
- The eort required is reduced but the distance travelled is greater.
Tips to get maximum satisfaction from using your NEOX.
pedalling freQuency
A pedalling frequency which is greater than 50 revolutions per minute optimises the
eciency of the motor unit. On the other hand very slow pedalling consumes a lot of
energy, in addition to increasing the eort required of the cyclist.
Weight
It is important to minimize weight, reducing the overall weight of the bicycle and lug-
gage to a minimum. It is not recommended to apply unnecessary accessories and at-
tachments to the bicycle which, as well as ruining the design of the vehicle, increase
consumption.
pulling aWay and Braking
Frequent pulling away and braking are - like with the car - a source of increased con-
sumption compared to riding long distances at a constant speed.
NEOX User manual - Edition 03-201614
changing gears
The correct use of the gears makes NEOX more ecient. When setting o and riding
uphill, you should use lower gears. Only use a higher gear if the route and speed permit
it. For eective gear shifting refer to the chapter “F.811 Gears” in this manual.
tyre pressure
Rolling resistance can be minimised with the correct tyre pressure. A tip: regularly check
the tyre pressure and always ride with your tyres at the maximum permitted pressure.
motor poWer levels on the display
Monitor the power levels of the motor on the display and adjust your riding accordingly.
A long bar means that the energy consumption is high. Always keep the bar as short as
possible given the conditions of the route, selecting the most appropriate gear possible
and pedalling at a “steady” rate
Battery and temperature
Do not worry if the arrival of cold weather has a negative eect on the performance
of your NEOX. When the temperature drops, the battery performance decreases due
to the increase in electrical resistance. In winter, it is normal for the autonomy of the
bicycle to be reduced.
NEOX User manual - Edition 03-2016 15
REMOVING AND INSTALLING
THE SUPPORT
This special support for your NEOX is contained in each package and can be used
for easy transport of your NEOX by car. For further information see the video on the
website www.myneox.it
BEFORE SETTING OFF
WITH YOUR BICYCLE
Be careful whenever you are riding a bicycle, there is a danger of serious falls and ac-
cidents, especially if the physical conditions, road surface or weather conditions are not
ideal.
Your e-bike is delivered to your dealer assembled. For safety purposes, some important
components are not completely assembled. Your dealer should perform the nal as-
sembly of your Neox, making it safe.
• Make sure that your dealer has completed in its entirety the “inspection checklist for
delivery” in the delivery certificate.
• Only use your e-bike in a suitable sitting position.
• Ask your dealer to adjust the saddle height so that it is in the correct position for you.
• Ask your dealer to instruct you about the technical features of your Neox.
• Treat your e-bike with spray wax.
• FULLY CHARGE THE ACCUMULATOR PACK - THE FIRST 5 TIMES OF USE ENSURE
THE BATTERY IS COMPLETELY FLAT BEFORE FULLY RECHARGING.
Before each use
A bicycle that is not safe can give rise to dangerous riding situations, falls and accidents.
• Before every ride, check that it is able to operate safely.
NEOX User manual - Edition 03-201616
• Stop and inspect the proper set up of your newly purchased bike, so as to more easily
recognize any anomalies at a later time
• If any defects are detected during these inspections, immediately contact your dealer.
• You can use your bike again only when it is safe.
Before each check, make sure that your bike is switched o and is not connected to
the power supply, so that you do not inadvertently start it.
CHECKLIST OF CONTROLS
TO PERFORM BEFORE EACH USE
checking the Wheel units
• Check that all the parts are properly mounting.
• The hub of the wheel assembly should not move on the front fork or rear single arm fork.
• The lever of the quick unfasten on the wheels have to be closed and the closing knob
on the rear wheel have to be fixed and with the security lock closed.
• check the xing of the security block (A) on the closing knob.
• You don’t have to hear squeaks or creackings.
• Check the tyre pressure.
• Check the position of the valve which must be perpendicular with respect to the hub
and not tilted.
• Verify the absence of external damage, foreign bodies and wear on the tyres:
• The entire surface of the tyre must still have the original tread pattern.
• It should not be possible to see the section of the tyre that is located under the layer
of rubber.
• There should be no dents, cracks, cuts or damage.
• Remove any foreign bodies (thorns, small stones, bits of glass, etc.) by hand or using
a small tool without spikes or blades.
CLOSE
CLOSE
A
NEOX User manual - Edition 03-2016 17
The greater the body weight and the load, the higher the tyre pressure must be. Do not
exceed the maximum pressure marked on the tyre.
checking the seat and the seat post
If the seat post is not inserted deep enough into the frame, it could separate from the
frame while riding and lead to dangerous riding conditions, falls and accidents.
• Make sure the seat post is inserted at the correct depth.
• Hold the saddle rmly with your hands and try to turn both the saddle and the seat
post inside the frame.
• The saddle and the seat post must not move.
• If the saddle and/or seat post move they must be suitably xed.
checking the handleBars and handleBar stem
If the handlebars and handlebar stem are not fitted properly or are damaged this can
lead to dangerous riding conditions, falls and accidents.
• If you detect defects in these parts, or if you have doubts about them, immediately
stop using your e-bike.
• Perform a visual inspection of the handlebars and handlebar stem.
• The stem must be parallel to the front wheel rim and the handlebars must be in a
perpendicular position.
• Clamp the front wheel between your legs.
• Grip the handlebars at both ends.
• Firmly try to turn the handlebars in both directions.
• Again with force, push down with your hands and try to turn the handlebars in the
stem.
• No part must move or shift.
• You should not hear squeaks or creaks.
• Tighten according to the torque marked on the parts (Nm).
NEOX User manual - Edition 03-201618
checking the Brakes
The faulty brakes always cause hazardous riding conditions, falls and accidents. Mal-
functioning brakes could be life threatening.
• Check your braking system with particular attention.
• During everyday use the discs and the brake pads wear out diminishing their braking
power. They must be replaced periodically.
• Apply the brakes and try to move the bike, both wheels must stay locked.
• Dirty brake discs must be cleaned immediately.
• The presence of oil and grease on the brake discs can reduce the braking power and
lead to dangerous riding conditions, falls and accidents.
• Check that the brake disc is not damaged. It must be free of nicks, cracks, deep
scratches and any other mechanical damage.
checking the side stand
Riding with the stand down can cause serious falls. The same applies if the stand opens
by itself during travel.
A side stand which is bent, too short or too long can not guarantee the stability of your
bike which could later fall, injuring you or other people.
• Repair or replace the stand at a Neox Service Centre, if it is bent.
• For side stands with adjustable length:
please adjust them to the right length so that your e-bike is stable.
• Perform a visual inspection of the screws connecting the stand.
NEOX User manual - Edition 03-2016 19
• Before setting o, always raise the stand. The stand will not lower by itself.
• Apply gentle force with your hands, making sure that the extractable part does not
shift.
• Make sure the stand is rmly secured to the frame and does not move when you move
it with your hands
CHECK FOR ANY DAMAGE ON ALL THE COMPONENTS.
DO NOT MOUNT THE E-BIKE WITH THE STAND DOWN
NEOX User manual - Edition 03-201620
GENERAL USE
With your e-bike it is possible to reach unusually high speeds.
• Only use your e-bike if you are able to safely control it while riding and braking at high
speeds.
• Wear a helmet when riding a bicycle.
• Ride cautiously and prudently.
• Ride in such a way that you are always ready to brake.
• Do not ride under the inuence of alcohol.
• Ride in such a way that you are always in full control of your e-bike, so that you do not
find yourself in trouble in the event of sudden danger.
• In the wet the eectiveness of the brakes may be reduced. The braking distance in-
creases.
• When riding you should only wear suitable clothing that does not restrict riding and
does not obstruct your view.
• In the dark, and in conditions of poor visibility, wear clothing with reective stripes
and switch on the lights.
• Attention: some layers of clothing and/or the use of a backpack could restrict move-
ment.
• Put your foot on the pedal only when you are actually setting o.
• Release the brakes only when you are actually setting o.
• Ride with caution, respect the envisaged maintenance intervals and immediately seek
your Authorized Neox Service Centre if defects are detected.
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