Net2Phone Max 410 User manual

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Quick Start Guide
Version 1.0
VoIP Gateway
MA
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41
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TM

The specifications and information regarding the products in this manual are subject to change without
notice. All statements, information, and recommendations in this manual are believed to be accurate but are
presented without warranty of any kind, express or implied. Users must take full responsibility for their
application of any products.
The software license and limited warranty for the accompanying product are set forth in the information
packet that shipped with the product and are incorporated herein by this reference. If you are unable to
locate the software license or limited warranty, contact your Net2Phone representative for a copy.
The following information is for FCC compliance of Class A devices: This equipment has been tested and
found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this
manual generates and may radiate radio-frequency energy. If it is not installed in accordance with
Net2Phone's installation instructions, it may cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits for a Class B digital device in accordance
with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation.
Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer
complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the
equipment may be limited by FCC regulations, and you may be required to correct any interference to radio
or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops,
it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment
causes interference to radio or television reception, try to correct the interference by using one or more of
the following measures:
· Turn the television or radio antenna until the interference stops.
· Move the equipment to one side or the other of the television or radio.
· Move the equipment farther away from the television or radio.
· Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make
certain the equipment and the television or radio are on circuits controlled by different circuit breakers or
fuses.)
Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your
authority to operate the product.
Notwithstanding any other warranty herein, all document files and software of these suppliers are provided
"as is" with all faults. Net2Phone and the above-named suppliers disclaim all warranties, expressed
or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-
infringement or arising from a course of dealing, usage, or trade practice.
In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental
damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability
to use this manual, even if Net2Phone or its suppliers have been advised of the possibility of such damages.
Net2Phone MAX 410, net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in
the US and certain other countries. All other trademarks mentioned in this document are the property of their
respective owners.
Net2Phone MAX 410 Quick Start Guide
Rev. 1.0 July 2001
Copyright © 2001, Net2Phone, Inc. All rights reserved
The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any
means, without the written permission of Net2Phone, is strictly forbidden.
Printed in Korea

Page ii
Table of Contents
WELCOME!...................................................................................................................................... 1/
About This Guide...................................................................................................... 1/
REQUIREMENTS ............................................................................................................................ 2/
Hardware Requirements........................................................................................... 2/
Additional Requirements........................................................................................... 2/
Setup Procedure....................................................................................................... 2/
NET2PHONE MAX 410 HARDWARE SETUP................................................................................ 3/
Identifying Your Ports................................................................................................ 3/
Physical Port Numbering .......................................................................................... 3/
Installing the MAX 410.............................................................................................. 4/
CONNECTING THE MAX 410 TO YOUR LAN ............................................................................... 6/
Connecting the MAX 410 to a DHCP LAN ................................................................ 6/
Obtaining the MAX 410’s DHCP IP address ..................................................................... 6/
Connecting the MAX 410 to a LAN with Static IP Addresses .................................... 8/
Disabling DHCP in the MAX 410....................................................................................... 8/
Entering a static IP address .............................................................................................. 9/
Entering a netmask address ........................................................................................... 10/
LOGGING IN TO THE MAX WEB MANAGER .............................................................................. 11/
USING THE MAX WEB MANAGER .............................................................................................. 14/
Network and Voice Configuration............................................................................ 14/
Configuring Accounts.............................................................................................. 16/
Single account management........................................................................................... 17/
Multiple account management ........................................................................................ 17/
Restarting the System............................................................................................. 17/
PLACING CALLS........................................................................................................................... 18/
The Pound Key................................................................................................................ 18/
Placing calls to destinations within North America / Placing international calls.............. 18/
MAX-to-MAX Dialing............................................................................................... 18/
TROUBLESHOOTING TIPS.......................................................................................................... 20/
TECHNICAL SUPPORT ................................................................................................................ 20/
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Page 1
Welcome!
Congratulations on your purchase of the Net2Phone MAX 410!
The Net2Phone MAX 410 is a stand-alone device that connects directly into an
existing LAN through an RJ-45 port. The MAX 410’s can support 4 FXO ports.
A separate port with its own telephone line connection to the PBX is required for
each concurrent telephone call (or conversation) desired. For example, if
capability for three concurrent calls is desired, then the MAX must have at least
three ports connected to a PBX.
FXO ports connect to the analog line card on a PBX, APBX, or KPS (Key Phone
System), or to an analog phone jack, to provide connectivity to the MAX from
telephones both inside and outside of the PBX system. In addition to the basic
functions, FXO ports include IVR (Interactive Voice Response) functionality, which
includes multiple options for greetings, passwords, and Internet call forwarding to
remote MAX units and PSTN telephones worldwide, providing an extensive range
of economical communications options for enterprise users.
About This Guide
This Quick Start Guide, as well as the other instructional literature that
accompanies the Net2Phone MAX 410, is intended for people who have a
moderate degree of experience installing networking equipment such as routers,
hubs, servers, and switches, and are familiar with basic wiring and cabling
practices.
This Quick Start Guide is intended to help you set up and use the basic features
of the MAX 410 as quickly and simply as possible.
In addition to this Quick Start Guide, the MAX 410 is shipped with three product
manuals:
•A Hardware Installation Guide that describes hardware installation, cabling,
and safety-related issues.
•A User Guide that provides complete information about installing and using
your MAX 410 in most foreseeable situations. (In CD-ROM format)
•A Command Reference Guide for advanced configuration of the MAX 410
through a serial connection. (In CD-ROM format)
Net2Phone MAX 410 – Quick Start Guide Welcome

Page 2
Requirements
Hardware Requirements
To use the Net2Phone MAX 410, you will need:
•A Net2Phone MAX 410 unit and power cord.
•A Local Area Network (LAN) with a broadband connection which must
not employ proxy server caching.
•With FXO interfaces: a PBX, APBX, or KPS with an analog line card
installed.
•A separate port on the MAX with its own telephone line connection to the
PBX is required for each concurrent telephone call (or conversation)
desired. For example, if capability for three concurrent calls is desired,
then the MAX must have at least three ports, each connected to the PBX.
Additional Requirements
To configure and manage the unit, you will need:
•An IP address, netmask, and gateway address for the MAX 410 (if your
LAN uses static addresses).
•A Net2Phone account number and PIN (available from your reseller).
•A PC or Mac workstation with any recent Web browser, connected to the
LAN, for initial setup and system management.
NOTE: On a MAX 410, LAN settings must be configured using a PC with a serial
cable connection if local network does not support DHCP. For details, see
Section 2.1.2, Connecting to the MAX 410 Through a Serial Cable, in the MAX
410 User Guide.
Setup Procedure
A Hardware Installation Guide that describes hardware installation, cabling, and
safety-related issues was provided along with your MAX 410 unit. Please read
that manual in its entirety before beginning your hardware installation. Make sure
you completely understand the issues discussed and, in particular, the safety
warnings given.
The steps in setting up your Net2Phone MAX 410 are:
1. Determine what kind of ports your unit contains and their locations (if you
do not already know).
2. Install the MAX 410 unit and connect the cabling.
3. Configure the MAX’s LAN settings so that it connects to your LAN.
4. Log in to the MAX 410 Web Manager.
5. Finish configuring the unit via the Web Manager.
6. Test your installation by making an Internet telephone call.
Net2Phone MAX 410 – Quick Start Guide Requirements

Page 3
Net2Phone MAX 410 Hardware Setup
Identifying Your Ports
You need to be able to identify the MAX’s physical port numbers before you can
begin configuring its LAN settings.
The RJ-11 sockets are visible on the MAX’s rear panel. Figure 1, below, shows
the rear panel of a MAX with 4 ports.
Physical Port Numbering
Figure 1 illustrates the physical port numbering on the MAX 410’s rear panel for a
unit with 8 ports installed. (Your unit may have only 4 ports.) These numbers are
referenced by the MAX Web Manager when identifying ports, setting up the
MAX’s features and configuring Net2Phone calling accounts.
Figure 1
As the illustration shows, the ports are numbered from left to right. The left-most
port is Port #1 and the last is #4.
Ports also have logical numbers, used by the Routing Table, which are different
from their physical numbers. (See Section 4.5, The Routing Table, in the MAX 410
User Guide).
Net2Phone MAX 410 – Quick Start Guide Hardware Setup

Page 4
Installing the MAX 410
NOTE: The initial LAN configuration is done via a PC connected to the MAX
through its serial port, using the HyperTerminal terminal-emulator application (or
equivalent), which is included with all Microsoft™ operating systems. (This is
optional when DHCP service is not available.) This procedure is explained in
Section 2.1.2.1, Connecting to the MAX 410 Using HyperTerminal.
Proceed with installation as follows:
1. Install the unit in a well-ventilated area. If it is placed on a surface rather
than in a rack, be sure that all the rubber feet are in place to allow for
proper air circulation. Do not place objects on top of the unit.
Please refer to the Net2Phone MAX 410 Hardware Installation Guide and
observe the safety precautions listed.
2. Connect any one of the FXO RJ-11 ports to an analog PBX line (SLT line).
3. Connect the RJ-45 LAN port to a hub or switch.
4. Connect the telephone and LAN cables as illustrated in Figure 2, below.
Net2Phone MAX 410 – Quick Start Guide Hardward Setup

Page 5
Figure 2
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COIC/COIB: Central Office Interface Card or Board
PBX: Private Branch Exchange
PSTN: Public Switched Telephone Network
Trunk or CO Line: line from Central Office switch
When you have finished connecting the MAX’s FXO ports as illustrated above,
plug the unit into a power outlet and turn it on.
Your Net2Phone MAX 410 hardware setup is now complete. The next step is to
configure the unit to communicate with your LAN so that you can browse the MAX
Web Manager.
Net2Phone MAX 410 – Quick Start Guide Hardward Setup

Page 6
Connecting the MAX 410 to Your LAN
Connecting the MAX 410 to a DHCP LAN
The Net2Phone MAX 410’s default configuration is for DHCP (Dynamic Host
Configuration Protocol). Therefore, if your LAN is using DHCP, the Net2Phone
MAX 410’s IP address parameters were configured automatically when you
connected it to the LAN. In this case, you only need to know the IP address that
was assigned to the unit by the LAN before you can browse the MAX Web
Manager, MAX 410’s Web-based configuration system.
If your LAN is using DHCP, configuring the Net2Phone MAX 410 will entail the
following steps:
1. Obtain the MAX 410’s current IP address.
2. Log in to the MAX Web Manager.
3. Set the required configuration parameters via the MAX Web Manager.
Obtaining the MAX 410’s DHCP IP address
When the Net2Phone MAX 410 is connected to a DHCP network, the current IP
address can be obtained via a PC connected to the MAX through its serial port,
using the HyperTerminal terminal-emulator application.
For this procedure you will need a standard serial cable (D-sub 9-pin, male-to-
female, straight-through connection) as shown in Figure 3, and a PC or Mac
running the HyperTerminal terminal-emulator program (or an equivalent), which is
included in Microsoft operating systems. It is usually found in the Programs menu,
under Accessories.
Figure 3
1. With the power to the Net2Phone MAX 410 turned OFF, connect the cable
from the unit’s serial port to one of the PC’s serial ports. Note which of the
PC’s serial ports you are using.
2. Launch HyperTerminal and set up a new connection.
3. In the dialog box, specify the appropriate serial port, and set the serial
communication parameters as follows:
Baud rate 19200
Parity None
Character size 8
Stop Bit 1
Flow Control None
Net2Phone MAX 410 – Quick Start Guide Connecting the MAX 410 to Your LAN

Page 7
5. Power-on the Net2Phone MAX 410, then press Ron your PC. The boot
messages are displayed, followed by the command prompt n2p:>.
n2p is the default system name with which the unit is shipped. This can be
replaced by a system-name you select, such as MY_MAX:>.
6. Press the Rkey. The Login: prompt is displayed.
7. Three default user IDs are provided:
•root
•manager
•sysadm
Type one of these user IDs at the Login: prompt, followed by the Rkey. For
example, type root, followed by the Rkey. The Password: prompt appears.
8. At the Password: prompt, type the default password, n2p, followed by the R
key. The command line prompt n2p:> appears. You are now logged in.
NOTES:
•Net2Phone MAX 410 provides three fixed user (or manager) names.
•You can change any manager’s password, but managers cannot be
created, deleted, or renamed.
•Manager names and passwords are case sensitive.
After logging in to the MAX 410, type /config/ip at the command prompt.
The active directory changes to /config/ip and the prompt becomes
n2p:/config/ip>.
Type sfollowed by the Rkey.
The MAX’s IP address and netmask are listed on the screen. Write them down
and keep them for future reference.
If your LAN uses DHCP, you are now ready to finish setting up the Net2Phone
MAX 410 using the MAX Web Manager. Proceed to Section 3, Logging In to the
MAX Web Manager.

Page 8
Connecting the MAX 410 to a LAN with Static IP Addresses
Before you can begin configuring the MAX 410 for a LAN with static addresses,
you need to know:
•the static IP address you intend to assign, and
•the LAN’s netmask address.
Be sure to have these values at hand before you begin.
The process will entail the following steps:
1. Disable DHCP in the MAX 410.
2. Enter a static IP address.
3. Enter a netmask address.
4. Reset the MAX 410.
5. Log in to the MAX Web Manager.
6. Set the required configuration parameters in the MAX Web Manager.
Disabling DHCP in the MAX 410
Since the Net2Phone MAX 410 is shipped with DHCP enabled, you need to
disable DHCP to use static IP addresses. To disable DHCP, proceed as follows:
1. Login via console as described in section “Obtaining the MAX 410’s DHCP IP
address”.
2. After logging in to the MAX 410, type /nutil at the command prompt.
3. Type dhcpd disable.
DHCP is now disabled.
Net2Phone MAX 410 – Quick Start Guide Connecting the MAX 410 to Your LAN

Page 9
Entering a static IP address
To enter a static IP address:
1. Login via console as described in section “Obtaining the MAX 410’s DHCP IP
address”.
2. After logging in to the MAX 410, type /config/ip at the command prompt.
3. Type change.
4. Select the IP address configuration menu “1” and enter the given IP address.
[Example]
SYS_NAME:/CONFIG/IP> change
-------- LAN Parameters --------------------------
LAN IP - 150.150.61.58
LAN Subnet Mask - 255.255.255.0
Default G/W IP - 0.0.0.0
LAN Ether Addr - 00:40:5A:72:25:61
-------- Console Parameters ----------------------
Console BaudRate- 19200 BPS
--------------------------------------------------
-------- DNS Parameters --------------------------
1st DNS SERVER IP - 0.0.0.0
2nd DNS SERVER IP - 0.0.0.0
Domain Name -
--------------------------------------------------
1. Change IP Address.
2. Change IP Netmask.
3. Change Def. G/W IP.
4. Change Console Baudrate.
5. Change 1st DNS Server IP.
6. Change 2nd DNS Server IP.
7. Change DNS Domain Name.
0. Exit Menu.
What do you want to change (0-7)?:1

Page 10
Entering a netmask address
To enter a netmask address:
1. Login via console as described in section “Obtaining the MAX 410’s DHCP IP
address”.
2. After logging in to the MAX 410, type /config/ip at the command prompt.
3. Type change.
4. Select the IP netmask configuration menu “2” and enter the given IP netmask.
[Example]
SYS_NAME:/CONFIG/IP> change
-------- LAN Parameters --------------------------
LAN IP - 150.150.55.27
LAN Subnet Mask - 255.255.255.0
Default G/W IP - 0.0.0.0
LAN Ether Addr - 00:40:5A:72:25:61
-------- Console Parameters ----------------------
Console BaudRate- 19200 BPS
--------------------------------------------------
-------- DNS Parameters --------------------------
1st DNS SERVER IP - 0.0.0.0
2nd DNS SERVER IP - 0.0.0.0
Domain Name -
--------------------------------------------------
1. Change IP Address.
2. Change IP Netmask.
3. Change Def. G/W IP.
4. Change Console Baudrate.
5. Change 1st DNS Server IP.
6. Change 2nd DNS Server IP.
7. Change DNS Domain Name.
0. Exit Menu.
What do you want to change (0-7)?:2
Reset the Net2Phone MAX 410 to activate the changes.
To do this, power-off the unit, wait 10 seconds, and turn it on again.
If your LAN is using static addresses, you can now finish configuring your system
using the MAX Web Manager. Proceed to section, “Logging In to the MAX Web
Manager.”

Page 11
Logging In to the MAX Web Manager
Now that you know the Net2Phone MAX 410’s IP address, you are ready to log in
to the MAX Web Manager through a Web browser as follows:
1. Using a computer connected to the same network as the MAX 410, open a
browser window and enter the IP address of the MAX 410 in the URL
(Internet address) box.
The MAX Web Manager door page appears.
Net2Phone MAX 410 – Quick Start Guide Logging In to the MAX Web Manager

Page 12
2. Click within the enter - Open the door area.
The Network Password page appears.
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Net2Phone MAX 410 – Quick Start Guide Logging In to the MAX Web Manager

Page 13
3. Enter your User Name and Password and click the OK button.
NOTE: The default User Name is root and the default password is n2p.
You are now logged in. The MAX Web Manager Site Map page appears.
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Net2Phone MAX 410 – Quick Start Guide Logging In to the MAX Web Manager

Page 14
Using the MAX Web Manager
For the purposes of this Quick Start Guide, only a few more parameters need to
be configured before you can begin using the MAX 410.
Detailed instructions for configuring the MAX’s FXO functions can be found in the
MAX 410 User Guide starting at Section 4.4, IVR (Interactive Voice Response)
Configuration.
Network and Voice Configuration
Click the Network and Voice Config link on the Site Map page to access the
Network and Voice Configuration page, illustrated below.
Net2Phone MAX 410 – Quick Start Guide Network and Voice Configuration
Net2Phone MAX 410 – Quick Start Guide Network and Voice Configuration

Page 15
DHCP users: If your LAN uses DHCP addresses, you do not have to configure
this page. You may proceed directly to the next topic, Port Identification with the
Web Manager, below.
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Static address users: Your IP address and netmask are already present in the IP
Configuration table (you entered them previously). Now you need to enter the
additional IP parameter information you obtained from your LAN administrator:
•Default Gateway
•DNS Server IP (Primary)
•DNS Server IP (Secondary)
•Domain Name (if applicable)
NOTE: If you do not wish to specify DNS servers, or do not have the address
information yet, you must enter 0.0.0.0 into the DNS fields. Do NOT leave them
blank. The Max Web Manager will not allow you to save your configuration
settings while these fields are blank.
Click Save when you are finished.
For firewall issues or other more detailed network configuration information, refer
to Section 4, Using the MAX Web Manager, in your MAX 410 User Guide.

Page 16
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Configuring Accounts
Click the Account Config link to access the Account Information page, illustrated
below.
The Net2Phone MAX 410 allows you to handle accounts in either of two ways:
•Single account management - All of the ports can operate from a single
account number and PIN, or
•Multiple account management - You can have an individual account
and PIN for each port on the Net2Phone MAX 410.
Net2Phone MAX 410 – Quick Start Guide Configuring Accounts

Page 17
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Single account management
For single account management:
1. In the box for Port #1 in the Account column, enter a Net2Phone account
number.
2. In the PIN field, enter the Personal Identification Number for that account.
3. Check the Use account for all ports checkbox.
4. If you wish to be able to receive incoming MAX-to-MAX calls (calls from
another Net2Phone device) on a port, select its Yradio button in the Login
column.
5. After the desired changes have been entered, click the Save button to save
them.
NOTES:
•When multiple ports are sharing a single account, only one of the ports
sharing the account may have the Y selected.
•Only one call at a time can be made using any given account number.
•Whenever a selection in the Login column is modified, the MAX must be
restarted before the change will take effect.
Multiple account management
For multiple account management:
1. For each port that has a telephone attached, enter the account number and
PIN you intend to use with that telephone.
2. Make sure that Use account for all ports is not checked.
3. If you wish to be able to receive incoming calls on a port, select the Yradio
button in its Login column.
4. After the desired changes have been entered, click the Save button to save
them.
Reminder: whenever a button in the Login column is selected or cleared,
the MAX must be rebooted before the change will take effect.
Restarting the System
To restart (or “reboot”) your Net2Phone MAX 410 system, click the Restart
System link to access the Restart System page, then select Click to restart
system.
NOTES:
•The default values in the Network Configuration table do not require
change unless a firewall is in use.
•The default values in the Voice Configuration table should normally
be left unchanged.
Net2Phone MAX 410 – Quick Start Guide Managing Single and Multiple Accounts