Net2Phone Max 8 User manual

The specifications and information regarding the products in
this manual are subject to change without notice. All
statements, information, and recommendations in this manual
are believed to be accurate but are presented without warranty
of any kind, express or implied. Users must take full
responsibility for their application of any products.
The software license and limited warranty for the
accompanying product are set forth in the information packet
that shipped with the product and are incorporated hereinby
this reference. If you are unable to locate the software license
or limited warranty, contact your Net2Phone representative for
a copy.
The following information is for FCC compliance of Class A
devices: This equipment has been tested and found tocomply
with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case
users will be required to correct the interference at their own
expense.
The following information is for FCC compliance of Class B
devices: The equipment described in this manual generates
and may radiate radio-frequency energy. If it is not installed in
accordance with Net2Phone's installation instructions, it may
cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits
for a Class A digital device in accordance with the
specifications in part 15 of the FCC rules. These specifications
are designed to provide reasonable protection against such
interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular
installation.

Modifying the equipment without Net2Phone's written
authorization may result in the equipment no longer complying
with FCC requirements for Class A or Class B digital devices.
In that event, your right to use the equipment may be limitedby
FCC regulations, and you may be required to correct any
interference to radio or television communications at your own
expense.
You can determine whether your equipment is causing
interference by turning it off. If the interference stops, the
Net2Phone equipment or one of its peripheral devices probably
caused it. If the equipment causes interference to radio or
television reception, try to correct the interference by using one
or more of the following measures:
· Turn the television or radio antenna until the interference
stops.
· Move the equipment to one side or the other of the television
or radio.
· Move the equipment farther away from the television or radio.
· Plug the equipment into an outlet that is on a different circuit
from the television or radio. (That is, make certain the
equipment and the television or radio are on circuits controlled
by different circuit breakers or fuses.)
Modifications to this product not authorized by Net2Phone
could void the FCC approval and negate your authority to
operate the product.
Notwithstanding any other warranty herein, all document files
and software of these suppliers are provided "as is" with all
faults. Net2Phone and the above-namedsuppliers disclaim all
warranties, expressed or implied, including, without limitation,
those of merchantability, fitness for a particular purpose and
non-infringement or arising from a course of dealing, usage, or
trade practice.
In no event shall Net2Phone or its suppliers be liable for any
indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to
data arising out of the use or inability to use this manual, even

if Net2Phone or its suppliers have been advised of the
possibility of such damages.
Max 8,Max 8 Plus,net2phone, andthe Net2Phone logo are
registered trademarks of Net2Phone, Inc. in the US and certain
other countries. All other trademarks mentioned in this
document are the property of their respective owners.
Max 8 and 8 Plus User Guide
Rev. 1.3.0 February 2003
Copyright © 2002, Net2Phone, Inc. All rights reserved
The use, disclosure, modification, transfer, or transmittal of this
work for any purpose, in any form, or by any means, without
the written permission of Net2Phone, is strictly forbidden.
Printed inKorea

Max 8 and 8 Plus User’s Guide Table of Contents
i
Table of Contents
1. OVERVIEW.................................................1
1.1 SYSTEM FEATURES ........................................1
1.2 ABOUT THIS GUIDE........................................3
1.3 HARDWARE SETUP ........................................4
1.3.1 Hardware Requirements ..................4
1.3.3 The Hardware Setup Procedure........5
1.4 INSTALLING THE MAX 8 UNIT ...........................6
1.5 INSTALLING THE MAX 8 PLUS UNIT ...................7
1.5.1 Connecting the Max 8 Plus FXS Ports
to a PBX .........................................9
1.5.2 Connecting the Max 8 Plus FXO Ports
to a PBX .......................................10
2. CONNECTING YOUR MAX 8 AND 8 PLUS
TO THE LAN.............................................11
2.1 CONNECTING THE MAX 8 AND 8 PLUS TO ADHCP
LAN..........................................................11
2.1.1 Obtaining the Max 8 DHCP IP
Address via a Telephone Keypad ...12
2.1.2 Connecting to the Max 8 or 8 Plus
through a Serial Cable ...................12
2.2 CONNECTING TO A LAN WITH STATIC IP
ADDRESSES................................................16
2.2.1 Entering static IP address parameters
from a telephone keypad................16
2.2.2 Entering Static IP Addresses via
HyperTerminal...............................20
3. LOGGING IN TO THE MAX WEB
MANAGER................................................25
4. USING THE MAX WEB MANAGER.........29

Max 8 and 8 Plus User’s Guide Table of Contents
ii
4.1 PORT CONFIGURATION.................................29
4.2 NETWORK AND VOICE CONFIGURATION ...........30
4.2 CONFIGURING FIREWALLS.............................32
4.3 CONFIGURING ACCOUNTS .............................36
4.3.1 Single Account Management ..........37
4.3.2 Multiple Account Management........38
4.3.3 The Login Button...........................38
4.3.4 Announce Account Balance............38
4.3.5 FAX Only ......................................39
4.4 INTERACTIVE VOICE RESPONSE (IVR)
CONFIGURATION..........................................39
4.4.1 The Remote Access IVR
Configuration Table........................39
4.4.2 The Max-to-Max IVR Configuration
Table ............................................44
4.5 THE CURRENT ROUTING TABLE.....................50
4.5.1 Logical Port Numbering..................51
4.5.2 Adding an Entry to the Current
Routing Table................................52
4.6 SYSTEM INFORMATION AND COMMANDS ..........54
4.7 OTHER WEB MANAGER FUNCTIONS ................55
4.7.1 Load Default Config .......................55
4.7.2 Show Log Messages......................55
4.7.3 Restart System..............................56
4.7.4 Upgrading the System Software......56
5. CONFIGURING VOICE MESSAGES ......59
5.1 VOICE MESSAGE FILES .................................60
5.2 VOICE MESSAGE FILE DOWNLOAD PROCEDURE64
5.2.1 Voice Message File Download
Procedure.....................................64
5.2.2 Voice Message File Upload Procedure
65

Max 8 and 8 Plus User’s Guide Table of Contents
iii
6. PLACING CALLS......................................67
6.1 THE POUND KEY..........................................67
6.2 PLACING CALLS TO THE PSTN.......................67
6.2.1 Placing calls to destinations within
North America ...............................67
6.2.2 Placing international calls...............67
6.3 MAX-TO-MAX CALLING .................................67
6.3.1 Calling a Max 8 or 8 Plus FXS port
from another Max ..........................67
6.3.2 Calling a Max 8 Plus’s FXO port from
another Max..................................68
APPENDICES.......................................................71
APPENDIX A –TROUBLESHOOTING..........................71
A.1 Common mechanical installation
problems and corrective actions......71
A. 2 Common network connection
problems.......................................72
A. 3 Common configuration problems ....74
A. 4 Problems using the Max 8 or Max 8
Plus ..............................................75
APPENDIX B –TECHNICAL SUPPORT.......................77
APPENDIX C –SYSTEM SPECIFICATIONS..................79
APPENDIX D –PHYSICAL AND LOGICAL PORT NUMBER
TABLE........................................................85
APPENDIX E –APPROVALSAND LISTINGS.................87
INDEX 89

Max 8 and 8 Plus User’s Guide Section 1
1
1. Overview
1.1 System Features
Congratulations on your purchase of the Max 8 or
Max 8 Plus!
The Max 8 is a Voice over Internet Protocol device
that allows you to make multiple ingoing/outgoing
calls over the Internet using a single Ethernet LAN
connection. The Max 8 works like a gateway to
convert the analog signal from your telephone to
Voice over Internet Protocol (VoIP). It then uses
the Local Area Network (LAN)’s broadband
connection to send calls over the Internet via
Net2Phone’s service platform. Since Net2Phone
calls bypass most of the Public Switched
Telephone Network (PSTN), the result is
significant savings on long-distance
communications services.
The Max 8 is a rack-mountable device that
connects directly into the existing LANthrough an
RJ-45 port. It supports up to eight analog
telephones, each connected to the unit through an
individual FXS port (analog telephone port), and is
intended for use by mid to large-sized groups.
The Max 8 Plus is a rack-mountable device that
connects directly into an existing LANthrough an
RJ-45 port. It contains two removable interfaces
cards, each containing four RJ-11 ports. Interface
cards may contain either four FXS ports or four
FXO ports. Max 8 Plus units are configured to
order, and may have FXS only, FXO only, or both
types of ports. Cards containing FXS ports are
labeled FSU, while those containing FXO ports are
labeled FOU.

Max 8 and 8 Plus User’s Guide Section 1
2
·FXS (Foreign Exchange Station) interfaces
are used to connect standard analog
devices such as corded and cordless
telephones or fax machines. Optionally, they
may be connected to the analog trunk card
on PBX, APBX, or KPS (Key Phone System)
systems. They are used to place outgoing
calls over the Internet and to receive
incoming calls from other Net2Phone
devices.
·FXO (Foreign Exchange Office) ports
connect to the analog line card on a PBX,
APBX, or KPS (Key Phone System), or to an
analog phone jack, to provide connectivity to
the Max from phones both inside and
outside of the PBX system. In addition to the
FXS functions, FXO ports provide limited
IVR (Interactive Voice Response)
functionality, which includes multiple options
for caller greetings, passwords, and Internet
call forwarding. This allows the Max 8 Plus
to assume many IVR functions when the
PBX does not provide them.
A separate port with its own telephone line
connection to the PBX, or to an analog telephone,
is required for every concurrent telephone call (or
conversation). For example, if the capability for
five concurrent calls is desired, then the Max must
have at least five ports connected to the PBX or to
analog telephones.
The Max 8 and Max 8 Plus features several
proprietary Quality of Service (QoS)
enhancements, including
1. G.168 echo cancellation
2. Voice activity detection (VAD)
3. Comfort noise generation (CNG)

Max 8 and 8 Plus User’s Guide Section 1
3
4. Dynamic jitter buffer control
1.2 About This Guide
This User’s Guide, as well as the other
instructional literature that accompanies the Max 8
and Max 8 Plus, is intended for people who have a
moderate degree of experience installing
networking equipment such as routers, hubs,
servers, and switches, and are familiar with basic
wiring and cabling practices.
In addition to this User Guide, the Max 8 and Max
8 Plus is shipped with three product manuals:
·A Quick Start Guide that describes hardware
installation, cabling, and configuration for a
basic, uncomplicated installation with FXS
ports only.
·A Hardware Installation Guide that describes
hardware installation, cabling, and safety-
related issues.
·A Command Reference Guide for advance
configuration of the Max 8 and Max 8 Plus
through a serial connection.
This guide is organized as follows:
Section 1: Overview
Section 2: Connecting Your Max 8 to the
LAN
Section 3: Logging into the Max 8and Max 8
Plus Web Configuration Menu
Section 4: Using the Max Web Manager
Section 5: Configuring Voice Messaging
Section 6: Placing Calls

Max 8 and 8 Plus User’s Guide Section 1
4
1.3 Hardware Setup
1.3.1 Hardware Requirements
To use the Max 8 or Max 8 Plus, you will
need
1. A Max 8 or Max 8 Plus unit
2. A corded or cordless analog
telephone and from one to seven
ancillary phones
3. A Local Area Network (LAN) with a
broadband connection which must
not have proxy server caching
4. A PC or Mac workstation with any
recent Web browser, connected to the
LAN (for initial setup and administration)
5. A Net2Phone account number and
PIN
·With FXS ports: a corded or
cordless analog telephone, and
additional analog devices as
desired for each port. The Max 8
has all FXS ports. Optional: a PBX,
APBX, or KPS with an analog
trunk card installed.
·With FXO ports: a PBX, APBX,
or KPS with an analog line card
installed.
·A separate port with its own
telephone line connection to the
PBX, or to an analog telephone, is
required for each concurrent
telephone call (or conversation)
desired. For example, if the
capability for five concurrent calls
is desired, then the Max must
have at least five ports each

Max 8 and 8 Plus User’s Guide Section 1
5
connected to the PBX or to an
analog telephone.
NOTE: On the Max 8 Plus without FXS ports
installed, the LAN settings must be
configured using a PC with a serial cable
connection. For details see Section 2.1.2,
Connecting to the Max 8 Plus Through a
Serial Cable in this Guide.
1.3.3 The Hardware Setup Procedure
1.3.3.1 The Hardware Installation Guide
A Hardware Installation Guide that
describes hardware installation,
cabling, and safety-related issues was
provided along with your Max 8 unit.
Please read that manual in its entirety
before beginning your hardware
installation. Make sure you completely
understand the issues discussed and,
in particular, the safety warnings given.
1.3.3.2 Steps in the Hardware Setup
Procedure
The steps you will follow to set up your
Max 8 and Max 8 Plus are:
1. Install the Max 8 or Max 8 Plus
unit in its location and connect
the cabling.
2. Configure the LAN settings on
the Max 8 or Max 8 Plus so that
it communicates with your LAN.
3. Log in to the Max Web Manager.
4. Finish configuring your FXS
ports via the Web Manager.

Max 8 and 8 Plus User’s Guide Section 1
6
5. Test your installation by making
an Internet telephone call.
1.4 Installing the Max 8 Unit
Install the unit in a well-ventilated area. If it is to be
placed on a surface rather than in a rack, be sure
that all four rubber feet are in place to allow for
proper air circulation. Do not place objects in
excess of 20 pounds on top of the unit.
Please refer to the Max 8 and 8 Plus
Hardware Installation Guide and observe
the safety precautions listed.
To install the Max 8:
1. Connect the analog telephones to the RJ-11
ports.
2. Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.
3. If your installation includes a PBX, connect it
as illustrated in Figure 1.
4. Plug the Max 8 into your power outlet and
turn the unit on.
Your Max 8 hardware setup is now complete.The
next step is to connect the unit to your LAN so that
you can browse the Max Web Manager.

Max 8 and 8 Plus User’s Guide Section 1
7
1.5 Installing the Max 8 Plus Unit
Install the unit in a well-ventilated area. If it is to be
placed on a surface rather than in arack, be sure
that all four rubber feet are in place to allow for
proper air circulation. Do not place objects in
excess of 20 pounds on top of the unit.
Please refer to the Max 8 and 8 Plus
Hardware Installation Guide and observe
the safety precautionslisted.
1. Connect an analog telephone to any one of
the FXS ports.
NOTE: If no FXS ports are installed on the
Max 8 Plus, initial LAN configuration is done
via a PC connected to the Max through its
serial port, using the HyperTerminal terminal
emulator application (or equivalent), which is
1 2 3
4 5 6
7 8 9
*8 #
Hub
or
Switch PBX
Switch
Power
4 3 2 1 Uplink5
Analog
Telephone
Connects to analog
trunk card, COIC
(COIB), or FXO card of
PBX
1 2 3
4 5 6
7 8 9
*8 #
PBX
Telephone
PSTN
CO Line
CONSOLE LAN 1 2 3 4 567 8
12345678
POWER
OFF
ON
AC 110-240V
FXSPorts
Figure 1–Max 8 Connections

Max 8 and 8 Plus User’s Guide Section 1
8
included with all Microsoft™ operating
systems. (This is optional when FXS ports
are present.) This procedure is explained in
Section 2.1.2.1, Using HyperTerminal.
2. Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.
3. Connect your FXS and/or FXO ports to your
PBX as per the illustrations in Figures 2 and
3.

Max 8 and 8 Plus User’s Guide Section 1
9
1.5.1 Connecting the Max 8 Plus FXS Ports to a
PBX
NOTE: FXS ports do not support IVR
functionality.
1 2 3
4 5 6
7 8 9
*8 #
Hub
or
Switch
PBX
Switch
Power4 3 2 1 Uplink5
Analog
Telephone
Connects to analog
trunk card, COIC
(COIB), or FXO card of
PBX
123
456
789
*8 #
PBX
Telephone
PSTN
CO Line
LAN CONSOLE POWERON
OFF
AC 110-240V
1 2 3 4 1234
FSU FOU
1 2 3 4 1234
FXS Ports FXOPorts
COIC/COIB -Central Office interface card or board.
PBX –Private Branch Exchange
PSTN –Public Switched Telephone Network
Trunk or CO line –Line from Central office or switch
Figure 2–Max 8 Plus FXS Connections

Max 8 and 8 Plus User’s Guide Section 1
10
1.5.2 Connecting the Max 8 Plus FXO Ports to a
PBX
When you have finished connecting the Max 8 Plus FXS
and FXO ports as illustrated above, plug the unit into a
power outlet and turn it on.
Your Max 8 Plus hardware setup is now complete.The
next step is to configure the unit to communicate with
your LAN so that you can browse the Max Web Manager.
Hub
or
Switch
PBX
Switch
Power4 3 2 1 Uplink5
Connects to analog line
card, SLIC (SLIB or SLT)
card, FXS card, or station
card of PBX
123
456
789
*8 #
PBX
Telephone
PSTN
COLine
LAN CONSOLE POWERON
OFF
AC 110-240V
1 2 3 4 1234
FSU FOU
1 2 3 4 1234
FXS Ports FXO Ports
PBX –Private Branch Exchange
PSTN –Public Switch Telephone Network
SLIC/SLIB–Subscriber Line Interface Card or Board
SLT –Single Line Terminal (or Telephone)
Trunk or CO Line -Line from Central office or switch
Figure 3–Max 8 Plus FXO Connections

Max 8 and 8 Plus User’s Guide Section 2
11
2. Connecting the Max 8 or Max 8 Plus to a
LAN
Whether your LANuses DHCP or static addresses, you
can set the Max 8 or Max 8 Plus LAN configuration in
either of two ways:
1. Via a touch-tone keypad (to use this method for
the Max 8 Plus, there must be an FXS card
installed), or
2. Through the unit’s console (serial) port
This section will explain how to set the LAN configuration
using either method.
2.1 Connecting the Max 8 and 8 Plus to a
DHCP LAN
Section 2.1 explains how to connect your Web
browser to the Max 8 or Max 8 Plus if your LAN uses
DHCP addressing. If your LAN uses static IP
addresses, skip to Section 2.2, Connecting to a
LAN with Static IP Addresses, below.
The Max 8 or Max 8 Plus default configuration is for
DHCP (Dynamic Host Configuration Protocol).
Therefore, if your LAN is using DHCP, the Max 8or
8 Plus IP address parameters were configured
automatically when you connected it to the LAN.In
this case, you only need to know the IP address that
was assigned to the unit by the LANbefore you can
browse the Max Web Manager, Max’s Web-based
configuration system. If your LAN is using DHCP,
configuring the Max 8 or 8 Plus will entail the
following steps:
1. Obtain the Max 8 or 8 Plus current IP address.
2. Log in to the Max Web Manager.
3. Set the required configuration parameters in
the Max Web Manager.

Max 8 and 8 Plus User’s Guide Section 2
12
2.1.1 Obtaining the Max 8 or Max 8 Plus
DHCP IP Address via a Telephone
Keypad
For many users, the handiest way to query
the Max 8’s or Max 8 Plus’s current IP
address will be from a telephone keypad. To
use this procedure, you will need a standard
analog corded or cordless touch-tone
telephone.
NOTE: To use this method for the Max 8
Plus, there must be an FXS card installed.
1. Connect your telephone to any FXS
(RJ-11) port on the Max 8.
2Pick up the telephone handset and dial
***1(***1 on the keypad). The voice
prompt responds, “Your IP address is…”
and the IP address is announced.
3. Write down the address and hang up
the telephone. If you need to hear the
address again, hang up the telephone,
then repeat step 2.
You are now ready to finish setting up the
Max 8 using the Max Web Manager.
Proceed to Section 3, Logging in to the
Max Web Manager.
2.1.2 Connecting to the Max 8 or 8 Plus through
a Serial Cable
Although the serial connection allows you to
set many of the Max 8 or Max 8 Plus’s
parameters, this section will only explain how
to connect to the Max and obtain its DHCP IP
address. The remaining configuration tasks can