NetApp E Series User manual

E-Series
Maintaining EF300 and EF600
Hardware
June 2021 | 215-13811_2021-06_en-us
docc[email protected]om

Contents
Batteries ...........................................................................................................................5
Overview and requirements............................................................................................................................................5
Requirements for replacing a battery..................................................................................................................5
Replace battery............................................................................................................................................................... 5
Place controller offline........................................................................................................................................6
Remove controller canister.................................................................................................................................7
Remove failed battery.........................................................................................................................................8
Install new battery...............................................................................................................................................9
Reinstall controller canister..............................................................................................................................10
Complete battery replacement..........................................................................................................................11
Controllers......................................................................................................................13
Overview and requirements..........................................................................................................................................13
Requirements for replacing a controller...........................................................................................................13
Replace controller.........................................................................................................................................................13
Prepare to replace controller.............................................................................................................................14
Remove failed controller.................................................................................................................................. 15
Install new controller........................................................................................................................................23
Complete controller replacement......................................................................................................................29
DIMMs ...........................................................................................................................31
Overview and requirements..........................................................................................................................................31
Requirements for replacing DIMMs.................................................................................................................31
Replace DIMMs............................................................................................................................................................31
Determining if you need to replace DIMMs in a controller.............................................................................31
Place controller offline......................................................................................................................................32
Remove controller canister...............................................................................................................................33
Remove DIMMs...............................................................................................................................................34
Install new DIMMs...........................................................................................................................................35
Reinstall controller canister..............................................................................................................................36
Complete DIMMs replacement........................................................................................................................ 37
Drives ............................................................................................................................. 39
Overview and requirements..........................................................................................................................................39
Requirements for replacing drives....................................................................................................................39
Replace drive................................................................................................................................................................ 40
Prepare to replace drive.................................................................................................................................... 40
Remove drive....................................................................................................................................................41
Install new drive ...............................................................................................................................................42
Complete drive replacement.............................................................................................................................42
Fans ................................................................................................................................ 44
Overview and requirements..........................................................................................................................................44
Maintaining EF300 and EF600 Hardware ii
Contents

Requirements for replacing a fan......................................................................................................................44
Replace a fan.................................................................................................................................................................44
Place controller offline......................................................................................................................................44
Remove controller canister...............................................................................................................................45
Remove failed fan.............................................................................................................................................46
Install new fan...................................................................................................................................................47
Reinstall controller canister..............................................................................................................................48
Complete fan replacement................................................................................................................................49
Host interface cards ......................................................................................................50
Overview and Requirements.........................................................................................................................................50
Add host interface cards............................................................................................................................................... 50
Place controller shelf offline.............................................................................................................................51
Remove controller canister...............................................................................................................................52
Add the new host interface card....................................................................................................................... 53
Reinstall the controller canister........................................................................................................................54
Reinstall the controller canister........................................................................................................................55
Complete adding host interface card................................................................................................................ 56
Upgrade host interface card..........................................................................................................................................57
Place controller shelf offline.............................................................................................................................57
Remove controller canister...............................................................................................................................58
Remove the host interface card.........................................................................................................................60
Upgrade host interface card..............................................................................................................................62
Reinstall controller canister..............................................................................................................................63
Complete the host interface card upgrade........................................................................................................ 64
Replace failed host interface card.................................................................................................................................65
Place the controller offline................................................................................................................................65
Remove controller canister...............................................................................................................................66
Remove the host interface card.........................................................................................................................67
Replace host interface card...............................................................................................................................69
Reinstall controller canister..............................................................................................................................70
Complete host interface card replacement........................................................................................................71
Host port protocol conversion.......................................................................................73
Overview and requirements..........................................................................................................................................73
Requirements for changing the host protocol...................................................................................................73
Change host protocol....................................................................................................................................................73
Obtain the feature pack key..............................................................................................................................74
Stop host I/O.....................................................................................................................................................78
Change the feature pack....................................................................................................................................79
Complete host protocol conversion.............................................................................................................................. 79
Complete protocol conversion..........................................................................................................................80
Power Supplies ..............................................................................................................81
Overview and requirements..........................................................................................................................................81
Requirements for replacing a power supply..................................................................................................... 81
Replace a power supply................................................................................................................................................81
Remove failed power supply............................................................................................................................ 81
Install new power supply and complete power supply replacement.................................................................82
Maintaining EF300 and EF600 Hardware iii
Contents

SAS expansion cards .....................................................................................................84
Overview and Requirements.........................................................................................................................................84
Add SAS expansion card..............................................................................................................................................84
Place controller shelf offline.............................................................................................................................84
Remove controller canister...............................................................................................................................85
Add the new SAS expansion card.....................................................................................................................87
Reinstall the controller canister........................................................................................................................87
Complete adding SAS expansion card............................................................................................................. 88
Copyright and trademark.............................................................................................90
Copyright......................................................................................................................................................................90
Trademark.....................................................................................................................................................................90
Maintaining EF300 and EF600 Hardware iv
Contents

Batteries
A battery is included with a controller and preserves cached data if the AC power fails.
Overview and requirements
Before you replace a battery, you need to be aware of certain requirements and considerations.
Requirements for replacing a battery
If you plan to replace a failed battery, keep the following requirements in mind.
Recovery Guru alerts
If the Recovery Guru in SANtricity System Manager reports one of following statuses, you must
replace the affected battery:
• Battery Failed
• Battery Replacement Required
From SANtricity System Manager, review the details in the Recovery Guru to confirm that there is
an issue with a battery and to ensure no other items must be addressed first.
Requirements for replacing a battery
If you plan to replace a battery, keep the following requirements in mind.
• You must have installed SANtricity Storage Manager on a management station, so you can use
the storage array's command line interface (CLI).
If this software has not yet been installed, follow the instructions in the
Linux express
configuration , Windows express configuration , or VMware express configuration to download
and install it.
• You must have a replacement battery.
• You have an ESD wristband, or you have taken other antistatic precautions.
• You must use labels to identify each cable that is connected to the controller canister.
This section describes how to replace a battery in the following controller shelves:
• EF300 controller shelf
• EF600 controller shelf
Replace battery
Each controller canister includes a battery that preserves cached data if the AC power fails. If the
Recovery Guru in SANtricity System Manager reports either a Battery Failed status or a Battery
Replacement Required status, you must replace the affected battery.
Steps
1. Place controller offline on page 6
You must place the affected controller offline so you can safely remove the failed battery. You
must back up the configuration and collect support data first. Then, you can take the affected
controller offline.
2.
Remove controller canister on page 7
You remove the controller canister so you can replace the failed battery with a new one.
Disconnect all the cables then you can slide the controller out of the controller shelf.
3. Remove failed battery on page 8
Maintaining EF300 and EF600 Hardware 5
Batteries

You must remove the failed battery so you can install the new one. Remove the battery by
squeezing the tab and disconnecting the connector housing. Then, you can pull the battery out of
the controller.
4. Install new battery on page 9
You must install a new battery when the old one has failed. Align the new battery with the side of
the controller and then plug the connector into the board.
5. Re-install controller canister on page 10
After you install the new battery, you reinstall the controller into the controller shelf. Close the
cover and use the handles to slide the controller into the controller shelf.
6. Place controller online on page 11
You complete a battery replacement by placing the controller online to confirm the new battery is
working correctly. Then, you can collect support data and resume operations.
Place controller offline
You must place the affected controller offline so you can safely remove the failed battery. You
must back up the configuration and collect support data first. Then, you can take the affected
controller offline.
Before you begin
• Make sure that no volumes are in use or that you have a multipath driver installed on all hosts
using these volumes.
Steps
1. From SANtricity System Manager, review the details in the Recovery Guru to confirm that
there is an issue with a battery and to ensure no other items must be addressed first.
2. From the Details area of the Recovery Guru, determine which battery to replace.
3. Back up the storage array's configuration database.
If a problem occurs when you remove a controller, you can use the saved file to restore your
configuration.
a. In System Manager, navigate to the support page.
b. Select the Support Center tab.
c. Select the Diagnostics tab.
d. Select Collect Support Data.
4. If the controller is not already offline, take it offline now using SANtricity System Manager.
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the
operation.
Note: If you are accessing SANtricity System Manager using the controller you are
attempting to take offline, a SANtricity System Manager Unavailable message is displayed.
Select Connect to an alternate network connection to automatically access SANtricity
System Manager using the other controller.
5. Wait for SANtricity System Manager to update the controller's status to offline.
Attention: Do not begin any other operations until
after the status has been updated.
6. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the
Details area displays Yes, indicating that it is safe to remove this component.
Maintaining EF300 and EF600 Hardware 6
Batteries

After you finish
Go to Remove controller canister .
Remove controller canister
You remove the controller canister so you can replace the failed battery with a new one.
Disconnect all the cables then you can slide the controller out of the controller shelf.
Before you begin
• You must use labels to identify each cable that is connected to the controller canister.
• You have an ESD wristband, or you have taken other antistatic precautions.
• You have prepared a flat, static free work area.
Steps
1. Put on an ESD wristband or take other antistatic precautions.
2. Label each cable that is attached to the controller canister.
3. Disconnect all the cables from the controller canister.
Attention: To prevent degraded performance, do not
twist, fold, pinch, or step on the cables.
4. Confirm that the Cache Active LED on the back of the controller is off.
5. Squeeze the handles on either side of the controller, and pull back until it releases from the
shelf.
6. Using two hands and the handles, slide the controller canister out of the shelf. When the front
of the controller is free of the enclosure, use two hands to pull it out completely.
Attention: Always use two hands to support the
weight of a controller canister.
Maintaining EF300 and EF600 Hardware 7
Batteries

7. Place the controller canister on a flat, static-free surface.
After you finish
Go to Remove failed battery .
Remove failed battery
You must remove the failed battery so you can install the new one. Remove the battery by
squeezing the tab and disconnecting the connector housing. Then, you can pull the battery out of
the controller.
Steps
1. Remove the controller canister's cover by unscrewing the single thumbscrew and lifting the lid
open.
2. Confirm that the green LED inside the controller is off.
If this green LED is on, the controller is still using battery power. You must wait for this LED
to go off before removing any components.
3. Locate the 'press' tab on the side of the controller.
4. Unlatch the battery by pressing the tab and squeezing the battery casing.
Maintaining EF300 and EF600 Hardware 8
Batteries

5. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery
from the board.
6. Lift the battery out of the controller and place on a flat, static-free surface.
7. Follow the appropriate procedures for your location to recycle or dispose of the failed battery.
Warning: To comply with International Air
Transport Association (IATA) regulations, never ship
a lithium battery by air unless it is installed within the
controller shelf.
After you finish
Go to Install new battery .
Install new battery
You must install a new battery when the old one has failed. Align the new battery with the side of
the controller and then plug the connector into the board.
Before you begin
• You have removed the failed battery from the controller canister.
Maintaining EF300 and EF600 Hardware 9
Batteries

• You have the replacement battery.
• You have an ESD wristband, or you have taken other antistatic precautions.
Steps
1. Unpack the new battery, and set it on a flat, static-free surface.
Important: To comply with IATA safely regulations, replacement batteries are shipped with
a state of charge (SoC) of 30 percent or less. When you reapply power, keep in mind that
write caching does not resume until the replacement battery is fully charged and it has
completed its initial learn cycle.
2. Insert the battery into the controller by lining up the battery casing with the metal latches on
the side of the controller.
The battery clicks into place.
3. Plug the battery connector back into the board.
After you finish
Go to Reinstall controller canister .
Reinstall controller canister
After you install the new battery, you reinstall the controller into the controller shelf. Close the
cover and use the handles to slide the controller into the controller shelf.
Steps
1. Lower the cover on the controller canister and secure the thumbscrew.
2. While squeezing the controller handles, gently slide the controller canister all the way into the
controller shelf.
Note: The controller audibly clicks when correctly installed into the shelf.
Maintaining EF300 and EF600 Hardware 10
Batteries

After you finish
Go to Complete battery replacement .
Complete battery replacement
You complete a battery replacement by placing the controller online to confirm the new battery is
working correctly. Then, you can collect support data and resume operations.
Steps
1. Place controller online.
a. In System Manager, navigate to the hardware page.
b. Select Show back of controller.
c. Select the controller with the replaced battery.
d. Select Place online from the drop-down list.
2. As the controller boots, check the controller LEDs.
When communication with the other controller is reestablished:
• The amber Attention LED remains on.
• The Host Link LEDs might be on, blinking, or off, depending on the host interface.
3. When the controller is back online, confirm that its status is Optimal and check the controller
shelf’s Attention LEDs.
If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are
correctly seated, and the controller canister is installed correctly. If necessary, remove and
reinstall the controller canister.
Note: If you cannot resolve the problem, contact technical support.
4. Click Support > Upgrade Center to ensure that the latest version of SANtricity OS is
installed.
As needed, install the latest version.
5. Verify that all volumes have been returned to the preferred owner.
a. Select Storage > Volumes. If current owner and preferred owner are not listed select All
volumes > Columns. Select current owner and preferred owner, and then recheck to verify
that volumes are distributed to their preferred owners.
b. If volumes are all owned by preferred owner continue to Step 6.
Maintaining EF300 and EF600 Hardware 11
Batteries

c. If none of the volumes are returned, you must manually return the volumes. Go to Storage
> Volumes > More > Redistribute volumes.
d. If only some of the volumes are returned to their preferred owners after auto-distribution or
manual distribution you must check the recovery guru for host connectivity issues.
e. If there is no recovery guru present or if following the recovery guru steps the volumes are
still not returned to their preferred owners contact support.
6. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
Result
Your battery replacement is complete. You can resume normal operations.
Maintaining EF300 and EF600 Hardware 12
Batteries

Controllers
A controller consists of a board, firmware, and software. It controls the drives and implements the
System Manager functions. This section describes how to replace a single controller or both
controllers in your EF300 or EF600 controller shelf.
Overview and requirements
Before you replace a controller, you need to be aware of certain requirements and considerations.
Requirements for replacing a controller
If you plan to replace a controller, keep the following requirements in mind.
Requirements for replacing a failed controller
• You must have a replacement controller canister with the same part number as the controller
canister you are replacing.
• You have an ESD wristband, or you have taken other antistatic precautions.
• You must use labels to identify each cable that is connected to the controller canister.
• You must have a #1 Phillips screwdriver.
• You must have installed SANtricity Storage Manager on a management station, so you can use
the storage array's command line interface (CLI).
If this software has not yet been installed, follow the instructions in the
Linux express
configuration , Windows express configuration , or VMware express configuration to download
and install it.
You can replace a controller canister while your storage array is powered on and performing host
I/O operations, if the following conditions are true:
• The second controller canister in the shelf has Optimal status.
• The OK to remove field in the Details area of the Recovery Guru in SANtricity System
Manager displays Yes, indicating that it is safe to remove this component.
This section describes how to replace a controller canister in the following controller shelves:
• EF300 controller shelf
• EF600 controller shelf
Replace controller
This section describes the steps to replace a single controller in your EF300 or EF600 controller
shelf.
Before you begin
When you replace a failed controller canister, you must remove the battery, power supply, DIMMs,
fans, and HIC, if one is installed, from the original controller canister, and install them in the
replacement controller canister.
You can determine if you have a failed controller canister in two ways:
• The Recovery Guru in SANtricity System Manager directs you to replace the controller
canister.
• The amber Attention LED on the controller canister is on, indicating that the controller has a
fault.
Maintaining EF300 and EF600 Hardware 13
Controllers

Steps
1. Prepare to replace controller on page 14
When a controller canister fails, you must replace it. You prepare to replace a controller canister
by verifying that the replacement controller canister has the correct FRU part number, backing up
the configuration, and collecting support data.
2. Remove failed controller on page 15
You remove a controller canister to replace the failed canister with a new one. You remove the
failed controller canister by removing the controller from the controller shelf and removing the
battery, host interface card, power supply, DIMMs, and fans.
3. Install new controller on page 23
You install a new controller canister to replace the failed one. You install the new controller
canister after installing the battery, host interface card, power supply, DIMMs, and fans from the
original controller.
4.
Complete controller replacement on page 29
You complete the controller replacement by placing the controller online and confirming that the
storage array is working correctly. Then, you can collect support data and resume operations.
Prepare to replace controller
When a controller canister fails, you must replace it. You prepare to replace a controller canister
by verifying that the replacement controller canister has the correct FRU part number, backing up
the configuration, and collecting support data.
Steps
1. Unpack the new controller canister, and set it on a flat, static-free surface.
Save the packing materials to use when shipping the failed controller canister.
2. Locate the MAC address and FRU part number labels on the back of the controller canister.
3. From SANtricity System Manager, locate the replacement part number for the controller
canister you are replacing.
When a controller has a fault and needs to be replaced, the replacement part number is
displayed in the Details area of the Recovery Guru. If you need to find this number manually,
follow these steps:
a. Select Hardware.
b. Locate the controller shelf, which is marked with the controller icon .
c. Click the controller icon.
d. Select the controller, and click Next.
e. On the Base tab, make a note of the Replacement Part Number for the controller.
4. Confirm that the replacement part number for the failed controller is the same as the FRU part
number for the replacement controller.
Attention: Possible loss of data access – If the two-
part numbers are not the same, do not attempt this
procedure. In addition, if the failed controller canister
includes a host interface card (HIC), you must install
that HIC into the new controller canister. The
presence of mismatched controllers or HICs causes
the new controller to lock down when you bring it
online.
5. Back up the storage array's configuration database.
Maintaining EF300 and EF600 Hardware 14
Controllers

If a problem occurs when you remove a controller, you can use the saved file to restore your
configuration.
a. In System Manager, navigate to the support page.
b. Select the Support Center tab.
c. Select Diagnostics tab.
d. Select the Collect Support Data.
6. If the controller is not already offline, take it offline now using SANtricity System Manager.
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the
operation.
Note: If you are accessing SANtricity System Manager using the controller you are
attempting to take offline, a SANtricity System Manager Unavailable message is displayed.
Select Connect to an alternate network connection to automatically access SANtricity
System Manager using the other controller.
7. Wait for SANtricity System Manager to update the controller's status to offline.
Attention: Do not begin any other operations until
after the status has been updated.
8. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the
Details area displays Yes, indicating that it is safe to remove this component.
After you finish
Go to Remove failed controller .
Remove failed controller
You remove a controller canister to replace the failed canister with a new one. You remove the
failed controller canister by removing the controller from the controller shelf and removing the
battery, host interface card, power supply, DIMMs, and fans.
Steps
1. Remove controller canister on page 16
You remove the failed controller canister so you can replace it with a new one. Disconnect all the
cables then you can slide the controller out of the controller shelf.
2. Remove battery on page 17
You remove the battery from the failed controller canister so you can install it in the new controller
canister. Remove the battery by squeezing the tab and disconnecting the connector housing. Then,
you can lift the battery out of the controller.
3. Remove host interface card on page 18
If the controller canister includes a host interface card (HIC), you must remove the HIC from the
original controller canister, so you can reuse it in the new controller canister. To remove the HIC
you must first remove the faceplate, then loosen the single thumbscrew on the HIC and lift it from
the controller.
4. Remove power supply on page 20
Remove the power supply so you can install it in the new controller. When you remove a power
supply, you disconnect the power cord, and slide the part out of the shelf.
5.
Remove DIMMs on page 21
Maintaining EF300 and EF600 Hardware 15
Controllers

Remove the DIMMs so you can install them in the new controller. To remove the DIMMs you
push apart the ejector tabs and gently lift the DIMM out by its edges.
6. Remove fans on page 22
Remove the fans so you can install them in the new controller. You remove the fans by lifting them
from the controller.
Remove controller canister
You remove the failed controller canister so you can replace it with a new one. Disconnect all the
cables then you can slide the controller out of the controller shelf.
Before you begin
• You must use labels to identify each cable that is connected to the controller canister.
• You have an ESD wristband, or you have taken other antistatic precautions.
• You have prepared a flat, static free work area.
Steps
1. Put on an ESD wristband or take other antistatic precautions.
2. Label each cable that is attached to the controller canister.
3. Disconnect all the cables from the controller canister.
Attention: To prevent degraded performance, do not
twist, fold, pinch, or step on the cables.
4. If the controller canister has a HIC that uses SFP+ transceivers, remove the SFPs.
Because you must remove the HIC from the failed controller canister, you must remove any
SFPs from the HIC ports. When you reconnect the cables, you can move those SFPs to the new
controller canister.
5. Confirm that the Cache Active LED on the back of the controller is off.
6. Squeeze the handles on either side of the controller, and pull back until it releases from the
shelf.
7. Using two hands and the handles, slide the controller canister out of the shelf. When the front
of the controller is free of the enclosure, use two hands to pull it out completely.
Attention: Always use two hands to support the
weight of a controller canister.
Maintaining EF300 and EF600 Hardware 16
Controllers

8. Place the controller canister on a flat, static-free surface.
After you finish
Go to Remove battery on page 17.
Remove battery
You remove the battery from the failed controller canister so you can install it in the new controller
canister. Remove the battery by squeezing the tab and disconnecting the connector housing. Then,
you can lift the battery out of the controller.
Steps
1. Remove the controller canister's cover by unscrewing the single thumbscrew and lifting the lid
open.
2. Locate the 'press' tab on the side of the controller.
3. Unlatch the battery by pressing the tab and squeezing the battery casing.
Maintaining EF300 and EF600 Hardware 17
Controllers

4. Gently squeeze the connector housing the battery wiring. Pull up, disconnecting the battery
from the board.
5. Lift the battery out of the controller and place on a flat, static-free surface.
After you finish
Go to Remove host interface card on page 18.
Remove host interface card
If the controller canister includes a host interface card (HIC), you must remove the HIC from the
original controller canister, so you can reuse it in the new controller canister. To remove the HIC
you must first remove the faceplate, then loosen the single thumbscrew on the HIC and lift it from
the controller.
Before you begin
• You must have a #1 Phillips screwdriver.
Steps
1. Using a Phillips screwdriver, remove the two screws that attach the HIC faceplate to the
controller canister.
Maintaining EF300 and EF600 Hardware 18
Controllers

Note: The image above is an example, the appearance of your HIC may differ.
2. Remove the HIC faceplate.
3. Using your fingers or a Phillips screwdriver, loosen the single thumbscrew that secure the HIC
to the controller card.
Note: The HIC comes with three screw locations on the top but is secured with only one.
4. Carefully detach the HIC from the controller card by lifting the card up and out of the
controller.
Attention: Be careful not to scratch or bump the
components on the bottom of the HIC or on the top of
the controller card.
Maintaining EF300 and EF600 Hardware 19
Controllers

5. Place the HIC on a flat, static-free surface.
After you finish
Go to Remove power supply .
Remove power supply
Remove the power supply so you can install it in the new controller. When you remove a power
supply, you disconnect the power cord, and slide the part out of the shelf.
Before you begin
• You have an ESD wristband, or you have taken other antistatic precautions.
Steps
1. Disconnect the power cables:
a. Open the power cord retainer, and then unplug the power cord from the power supply.
b. Unplug the power cord from the power source.
2. Locate the tab to the right of the power supply and press it towards the power supply unit.
3. Locate the handle on the front of the power supply.
4. Use the handle to slide the power supply straight out of the system.
Maintaining EF300 and EF600 Hardware 20
Controllers