NetComm NF10WV User manual

Step 1
Connect your nbn™ equipment and modem using the setup guide provided for
your technology type. If you have not completed this, please refer back to the
nbn™set up guides.
Step 2
Ensure the modem is powered on. Using a pin, reset the modem by pressing and
holding the reset button on the modem until all the lights go off.
Step 3
Using your own device (computer, laptop, tablet or smartphone), connect to the
modem using one of the two options shown below: Ethernet cable directly to the
Ethernet port or WiFi.
Ethernet
Connect the Ethernet cable (this is usually yellow, blue, grey or white) as shown
below from the Ethernet port (LAN port) on the modem to the Ethernet port on
your computer or laptop.
WiFi
Using the wireless security card from your modem (usually located on
the bottom of the modem), connect to the wireless (WiFi) network using
the security code shown.
NETCOMM NF10WV - Ethernet

Step 4
Open a web browser - E.g. Google Chrome, Firefox, Internet Explorer. Enter the
following into the URL address bar: 192.168.20.1
You may see a login page and if the details are not already prefilled, use the
below default settings then click OK.
Default username: admin
Default password: admin
Step 5
Click Basic Setup
Step 6
Select Ethernet WAN and then click Next.

Step 7
Select PPP Over Ethernet (PPPoE) and then click Next.
Step 8
Enter your NBN Username and Password which was provided by Flip in the
welcome email. Click Finish
Welcome email example
Step 9
Once the summary page is visible, setup has now been completed.
Step 10
1. You can adjust the Wi-Fi as you wish by clicking Wireless →Security.
←User ID
←

2. To change your SSID (broadcasting name) please click Wireless →Basic
then editing the SSID tab as shown below. Click Save/Apply once
completed.
3. Changing your Wi-Fi password, you would need to click Wireless →
Security and then edit “WPA/WAPI Passphrase”. Click Save/apply once
completed.
Step 11
We recommend changing your default password to avoid any potential security
breaches.
Click Management →Access controls. Under Access controls, input details and
click Apply/Save.

Step 12
If you have a VoIP service, please contact us (contact details are below).
Step 13
Congratulations- Your BYO modem set up should now be complete!
Please note you may need to wait a few minutes for the settings to apply and/or
may also need to reboot/powercycle your modem (turn offand on again) if it does
not occur automatically.
You can test the connection by visiting a website on your connected device. If it
works, your Flip nbn™ internet is up and running! If you have issues connecting,
please contact our support team for further troubleshooting.
How to Contact Our Support Team:
1. Give us a call on 1300 354 788 during our business hours:
Monday-
Friday: 9am-
7pm
Saturdays:
9am-4pm
2. Email: enquiries@flipconnect.com.au
Please include in your email your:
Account Number

Step number and description of issue/fault
Any relevant pictures etc. which may assist our team in resolving this for you
Preferred contact method and/or contact time (we’ll do our best to
reach you at the requested time).