NetComm NF18ACV User manual

Step 1
Connect your nbn™ equipment and modem using the setup guide provided for your
technology type. If you have not completed this, please refer back to the nbn™set up
guides.
Step 2
Ensure the modem is powered on. Using a pin, reset the modem by pressing and
holding the reset button on the modem until all the lights go off.
Step 3
Using your own device (computer, laptop, tablet or smartphone), connect to the
modem using one of the two options shown below: Ethernet cable directly to the
Ethernet port or WiFi.
Ethernet
Connect the Ethernet cable (this is usually yellow, blue, grey or white) as shown below
from the Ethernet port (LAN port) on the modem to the Ethernet port on your computer
or laptop.
NetComm NF18ACV - VDSL

WiFi
Using the wireless security card from your modem (usually located on the
bottom of the modem), connect to the wireless (WiFi) network using the security
code shown.
Step 4
Open a web browser - E.g. Google Chrome, Firefox, Internet Explorer. Enter the
following into the URL address bar: 192.168.20.1
You may see a login page and if the details are not already prefilled, use the below
default settings:
Default username: admin
Default password: admin
Step 5
Once you are logged in, click on Internet on the left side of the screen.

Step 6
Select Create New
Write FLIP-NBN in the Description.
Select Internet Service as VDSL.
Select Connection Type as PPPoE.
Enter the Username and Password that is provided by Flip.
802.1P and VLAN is by default (-1), please keep them unchanged.
Then, click Apply.

Step 7
Congratulations- Your BYO modem set up should now be complete!
Please note you may need to wait a few minutes for the settings to apply and/or may
also need to reboot/powercycle your modem (turn offand on again) if it does not occur
automatically.
You can test the connection by visiting a website on your connected device. If it
works, your Flip nbn™ internet is up and running! If you have issues connecting,
please contact our support team for further troubleshooting.
How to Contact Our Support Team:
1. Give us a call on 1300 354 788 during our business hours:
Monday- Friday: 9am-
7pm
Saturdays: 9am-4pm
2. Email: enquiries@flipconnect.com.au
Please include in your email your:
Account Number
Step number and description of issue/fault
Any relevant pictures etc. which may assist our team in resolving this for you
Preferred contact method and/or contact time (we’ll do our best to reach you
at the requested time).