Newtec MDM2210 User manual

MDM2210 IP Satellite Modem
User Manual R4.1 v1.0

Table of Contents MDM2210 User Manual R4.1 v1.0
1 Copyright ............................................................................................................ 1
2 About this Manual .............................................................................................. 2
2.1 Cautions and Symbols ............................................................................................................................... 2
2.2 Important Safety Precautions ..................................................................................................................... 2
3 Modem Description ............................................................................................ 3
3.1 Modem Side Panel ..................................................................................................................................... 3
3.2 Modem Back Panel ..................................................................................................................................... 4
3.3 Power Supply ............................................................................................................................................. 5
4 Modem Web Interface ........................................................................................ 6
4.1 Connecting the Modem to Your Computer ................................................................................................. 6
4.2 How to Access the Modem Web Interface? ................................................................................................ 7
4.3 Overview Web Interface ............................................................................................................................. 8
4.3.1 General Lay Out .................................................................................................................................... 8
4.3.2 Menu Structure ..................................................................................................................................... 9
4.4 Status Bar ................................................................................................................................................. 10
4.4.1 Ethernet LED ....................................................................................................................................... 10
4.4.2 Wi-Fi LED ............................................................................................................................................ 10
4.4.3 Satellite LED ....................................................................................................................................... 10
4.4.4 Software LED ...................................................................................................................................... 11
4.4.5 Rebooting the Modem ........................................................................................................................ 11
4.5 Terminal Status ......................................................................................................................................... 12
4.5.1 Introduction ......................................................................................................................................... 12
4.5.2 Overview ............................................................................................................................................. 13
4.5.2.1 Ethernet Overview ........................................................................................................................ 13
4.5.2.2 Wi-Fi Overview ............................................................................................................................. 13
4.5.2.3 Satellite Overview ......................................................................................................................... 14
4.5.2.4 Software version .......................................................................................................................... 14
4.5.3 Interface Statistics ............................................................................................................................... 15
4.6 Terminal Installation ................................................................................................................................. 16
4.6.1 Introduction ......................................................................................................................................... 16
4.6.2 Selecting the Outdoor Unit .................................................................................................................. 17
4.6.3 Selecting the Spot Beam ..................................................................................................................... 18
4.6.4 Pointing the Antenna ........................................................................................................................... 19
4.6.4.1 Using the Point&Play Tool ............................................................................................................ 20
4.6.4.2 Check the Pointing ....................................................................................................................... 22
4.6.4.3 Finishing the Pointing ................................................................................................................... 22
4.6.5 Software Download ............................................................................................................................. 23
4.6.6 Validating the Installation .................................................................................................................... 24

Table of Contents MDM2210 User Manual R4.1 v1.0
4.6.6.1 Accepting the Disclaimer ............................................................................................................. 25
4.6.6.2 Entering your Location ................................................................................................................. 26
4.6.6.3 Validation ..................................................................................................................................... 29
4.7 Terminal Configuration ............................................................................................................................. 30
4.7.1 Ethernet Interface ............................................................................................................................... 30
4.7.1.1 View the Ethernet Interface Configuration .................................................................................... 30
4.7.1.2 The Parameters of the Ethernet Interface .................................................................................... 31
4.7.1.3 Modify the Ethernet Interface Configuration ................................................................................. 33
4.7.2 Wi-Fi Interface ..................................................................................................................................... 34
4.7.2.1 Introduction .................................................................................................................................. 34
4.7.2.2 Local Wi-Fi Settings ..................................................................................................................... 34
4.7.3 Satellite Interface ................................................................................................................................ 36
4.7.3.1 View the Satellite Interface Configuration ..................................................................................... 37
4.7.3.2 The Parameters of the Satellite Interface ..................................................................................... 39
4.7.3.3 Edit the Satellite Interface Configuration ...................................................................................... 41
4.7.4 Outdoor Unit ....................................................................................................................................... 42
4.7.4.1 Introduction .................................................................................................................................. 42
4.7.4.2 Display Outdoor Unit Parameters ................................................................................................. 43
4.7.4.3 Edit Outdoor Unit Parameters ...................................................................................................... 47
4.7.4.4 Add Outdoor Unit Parameters ...................................................................................................... 48
4.7.5 Multicast .............................................................................................................................................. 50
4.7.5.1 View the Multicast Configuration .................................................................................................. 50
4.7.5.2 The Multicast Parameters ............................................................................................................ 50
4.7.5.3 Edit the Multicast Configuration ................................................................................................... 51
4.8 Device Info ................................................................................................................................................ 52
4.8.1 Software .............................................................................................................................................. 52
4.8.2 Hardware ............................................................................................................................................ 53
4.9 Diagnostics ............................................................................................................................................... 54
4.9.1 The Short Diagnostic Report ............................................................................................................... 54
4.9.2 The Extended Diagnostic Report ........................................................................................................ 55
4.9.3 Generating a Log File ......................................................................................................................... 56
4.10 Test ......................................................................................................................................................... 58
4.10.1 Test Descriptions .............................................................................................................................. 59
4.10.1.1 Hardware Test ............................................................................................................................ 59
4.10.1.2 LAN Test .................................................................................................................................... 59
4.10.1.3 Satellite Connection Test ........................................................................................................... 60
4.10.1.4 Software Test ............................................................................................................................. 60
4.10.1.5 Traffic Test ................................................................................................................................. 61
4.10.2 On-Screen Test Results ................................................................................................................... 62
4.10.3 Export Test Results ........................................................................................................................... 63
4.11 Wi-Fi ....................................................................................................................................................... 64
4.11.1 Wi-Fi Diagnostics .............................................................................................................................. 64

Table of Contents MDM2210 User Manual R4.1 v1.0
4.11.2 Clients and Channels ....................................................................................................................... 65
4.11.3 Speed Test ....................................................................................................................................... 65
5 Appendix A - Licenses ..................................................................................... 66
6 Appendix B - ILB2145 Polarization Switch .................................................... 67
7 Appendix C - ILB222X Polarization Switches ................................................ 70
8 Appendix D - Acronyms ................................................................................... 71

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Copyright MDM2210 User Manual R4.1 v1.0
1 Copyright
© July 7, 2017
The material contained in this document is confidential and intended for use only by parties
authorized by Newtec Cy nv.
All Rights Reserved. No part of this document may be photocopied, reproduced, stored in a retrieval
system, or transmitted, in any form or by any means whether, electronic, mechanical, or otherwise
without the prior written permission of:
Newtec Cy nv
Laarstraat 5
9100 Sint-Niklaas, Belgium
Tel: [phone]
Fax: [phone]
www.newtec.eu
[email protected]

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About this Manual MDM2210 User Manual R4.1 v1.0
2 About this Manual
This user manual is intended for the user of the MDM2210 IP satellite modem.
It provides a description of the modem and a detailed description of how to use the
GUI (Graphical User Interface).
2.1 Cautions and Symbols
The following symbols appear in this manual:
A caution message indicates a hazardous situation that, if not avoided, may result in
minor or moderate injury. It may also refer to a procedure or practice that, if not
correctly followed, could result in equipment damage or destruction.
A hint message indicates information for the proper operation of your equipment,
including helpful hints, shortcuts or important reminders.
A reference message is used to direct to a location in a document with related document
or a web-link.
2.2 Important Safety Precautions
Please first read the safety precautions which can be found on the CD-ROM provided
with your modem.

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Modem Description MDM2210 User Manual R4.1 v1.0
3 Modem Description
3.1 Modem Side Panel
Nr What Description
1WPS button Wi-Fi Protected Setup is a feature that lets you easily connect
WPS-supported client devices.
Press WPS to connect client devices.
2Wi-Fi indicator LED White continuous Wi-Fi is enabled.
3LAN indicator LED • White continuous - Link layer status.
• White blinking - Ethernet frames are received or transmitted.
4TX indicator LED White continuous - traffic transmitting via the satellite link.
5RX indicator LED White continuous - the modem is locked. Traffic is received.
6Power LED White continuous - when powered up.
7Warning LED Yellow continuous - when the terminal is not logged on to the
satellite network.

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Modem Description MDM2210 User Manual R4.1 v1.0
3.2 Modem Back Panel
Nr What Description
124 V Power cable
connector
Power connector (5.5/2.1mm plug).
2TX - Rx connector Indoor connection for the transmit/receive coax cable.
This connector is used for transmit and receive when using the
ILB2220 or ILB2221 outdoor unit.
When using another ILB this connector is only used as
transmit.
3RX connector Indoor connection for the receive coax cable.
(Not connected when using the ILB2220 or ILB2221 outdoor
unit.)
4Micro SD For future use - not yet supported.
5Reset button Multi-functional button:
• Press once briefly (hold less than 5 seconds) to reboot the
modem.
• Press and hold for more than 5 seconds to perform a
Factory Reset. This will reboot the modem and change all
IP-settings back to the default factory settings.
6Gigabit Ethernet cable
connectors
Connection for the LAN, type RJ-45 (Ethernet cable).

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Modem Description MDM2210 User Manual R4.1 v1.0
3.3 Power Supply
• Mains adaptor input : mains AC, 100V - 240 V - 50/60 Hz
• IEC60320/C14 socket
• CE approved
• Output
– 18 V / 2 A (ILB2110, ILB2120, ILB2121)
– 24 V / 2.5 A (ILB2140, ILB2141, ILB2145, ILB2210, ILB2220, ILB2221)
• Plug 5.5 x 2.1 mm
• Mains power consumption : 60 W maximum
• Modem power consumption : 15 W maximum

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4 Modem Web Interface
4.1 Connecting the Modem to Your Computer
Using an Ethernet Cable
» Plug the network cable in the modem's and your computer's Ethernet ports.
» Connect the power adapter provided in the box gently to the modem and a wall outlet.
The result should resemble like the figure below:
» Check if your computer is set to DHCP. This way the computer can receive an IP address from
the modem.
To check and/or change your IP settings, please refer to the help pages of the
Operating System on your computer.
Using a Wi-Fi Connection
» Connect the power adapter provided in the box gently to the modem and a wall outlet.
» Make a Wi-Fi connection between your management computer and the MDM2210.
– Enter the SSID and initial password on your management computer.
– The SSID and initial password can be found on the product label of the modem.
If it is not possible to setup a Wi-Fi connection:
• Check if Wi-Fi is enabled, refer to LocalWi-FiSettingsonpage34.
• Wi-Fi can also be controlled remotely by your service provider.
Please contact your service provider when it is impossible to enable Wi-Fi locally.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.2 How to Access the Modem Web Interface?
In the normal operational mode a connected computer should be configured in DHCP mode to
retrieve an IP address automatically and to retrieve the DNS server.
The modem acts as a DHCP server for the computer.
Browse to the Web Interface
» Type the modem's address in the address bar of the browser: 192.168.1.1.
The first time your modem starts up, you are re-directed to the Terminal Installation page.
If your modem has already been installed before, you are re-directed to the Status page of the
terminal.
When the terminal is not linked to the satellite network, after three minutes, the computer will
automatically receive its IP address, via DHCP, from the modem and you will then be able to browse
the web interface.
If no DHCP address is assigned to your terminal: remove the Ethernet cable from your computer,
wait a few seconds, and plug the Ethernet cable back into your computer. If the problem remains,
you need to assign a static IP address to your computer.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.3 Overview Web Interface
4.3.1 General Lay Out
Each of the web interface pages contains the same elements.
•A - Banner:
The banner contains the Newtec logo, the Air MAC address and the languages in which the GUI
can be displayed.
•B - Status bar:
The status bar always shows the most important status LEDs.
This information will be specified in the body of the Status page.
•C - Menu structure:
On the left hand side of the page the site navigation is found.
Click an item to select it.
•D - Body:
The actual content of the web interface is shown in the body.
It always shows the page title and one or more content blocks or forms.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.3.2 Menu Structure
•Terminal Status
–Check on the device and network status.
•Terminal Installation
–Run the installation procedure.
•Terminal Configuration
–Ethernet Interface
Check and alter the Ethernet interface
configuration.
–Wi-Fi Interface
Check and alter the Wi-Fi interface
configuration.
–Satellite Interface
Check and alter the Satellite interface
configuration.
–Outdoor Unit
Check and alter the Outdoor Unit configuration.
–Multicast
Check and alter the Multicast configuration.
•Device Info
– Check the Hardware version.
Check or alter the software
version.
•Diagnostics
– Generate a diagnostics report.
•Test
– Run tests on the device.
•Wi-Fi
– Wi-Fi diagnostics, run tests to
evaluate the quality of the
Wi-Fi signal.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.4 Status Bar
4.4.1 Ethernet LED
The Ethernet LED gives the general status of the Ethernet connection to the modem.
LED Color Code Description
Red Connection is not OK.
Yellow Connection is OK, but no DHCP address is given.
Green A DHCP address is given and the connection is OK.
4.4.2 Wi-Fi LED
The Interface LED gives the general status of the Wi-Fi connection between the modem and a client
device.
LED Color Code Description
Red Connection is not OK.
Yellow Connection is OK, but no DHCP address is given.
Green A DHCP address is given and the connection is OK.
4.4.3 Satellite LED
The Satellite LED gives the general status of the Satellite connection to the modem.
LED Color Code Description
Red No connectivity, no valid signal received.
Yellow A valid signal was received. The terminal is busy logging in on the satellite
network.
Green The system is operational and the user is logged in on the satellite
network.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.4.4 Software LED
The Software LED gives the general status of the installed software or the updates.
LED Color Code Description
Red The terminal has a newer software version than the running software
version, and the newer software version was not selected because the
software validation process failed.
Yellow The terminal is retrieving new software via satellite.
This can take up to 10 minutes.
Green No problem. The terminal is running with the latest software version.
4.4.5 Rebooting the Modem
See section ModemBackPanelonpage4 for similarities with the hardware button
reboot.
» Click the Reboot link at the right of the status bar to reboot the terminal.
The modem will reboot and return to the Status page. This may take up to one minute, including
satellite link initialization.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.5 Terminal Status
4.5.1 Introduction
The Status Page contains two parts as shown in the figure below:
»Overview
This part gives an overview of the modem, demodulator and software state.
»Interface Statistics
This part gives an overview of the modem statistics.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.5.2 Overview
4.5.2.1 Ethernet Overview
The Ethernet status is indicated by a state description. The possible Ethernet state descriptions are
given below.
Ethernet status Description
Ok A DHCP address is given and the connection is OK.
Warning Only appears if DHCP is enabled.
Connection is OK, but no DHCP address is given.
Error Connection is not OK.
4.5.2.2 Wi-Fi Overview
The Wi-Fi status is indicated by a state description. The possible Wi-Fi state descriptions are given
below.
Wi-Fi status Description
OK A DHCP address is given and the connection is OK.
A client device is connected with the MDM2210 through the Wi-Fi.
Wi-Fi Operational
but no leases
Wi-Fi is enabled, but there is no client device connected to the Wi-Fi.
Error Connection is not OK.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.5.2.3 Satellite Overview
The modem state is indicated by a state description. The possible modem state descriptions are
given below.
Modem State Description
Awaiting
installer action
The terminal is waiting for an action of the installer.
Satellite
network lookup
The terminal is looking for the satellite network.
Synchronizing The terminal found the satellite network and time synchronization.
Synchronized The terminal is synchronized and can directly log in on the satellite network
when IP traffic is received via the Ethernet interface.
Network login The terminal is trying to log in on the satellite network.
Operational The terminal is logged in.
An error message can be displayed. This error message displays the current error status and will be
reset when the terminal has entered the satellite network and the terminal is operational.
Please refer to the Troubleshooting Guide on the CD-ROM (provided with your modem)
for more details on possible errors and actions needed to resolve the occurring error.
The demodulator state is built as follows: see table below for more details.
•-95.0 dBM, Es/No: 23.2 dB, <Satellite network name>
Demodulator
Label Value
Description
-xx.x dBm Indication of the received signal strength expressed in dBm. This
indication can change when going from pointing mode to operational
mode.
Es/No Es/No is an indication of the received signal quality expressed in dB.
This indication can change when going from pointing mode to
operational mode.
Satellite network
name
Optional satellite network name as specified by the Service Provider.
4.5.2.4 Software version
The running software version is indicated by its version number.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.5.3 Interface Statistics
Modem State Description
Interfaces Ethernet interface User side interface.
Wi-Fi Interface Wi-Fi interface connection
Satellite interface Satellite side interface
Directions RX Receive IP traffic of the modem,
including all multicast and unicast
traffic, as well as internal management
traffic.
TX Transmit IP traffic of the modem,
including all transmitted IP packets,
unicast traffic, control & management
traffic.
Statistics Volume Total number of received (or
transmitted) bytes.
Packets Received (or transmitted) Ethernet
frames or IP packets.
Errors Number of occurred errors.
Dropped Dropped Ethernet frames or IP
packets.

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Modem Web Interface MDM2210 User Manual R4.1 v1.0
4.6 Terminal Installation
4.6.1 Introduction
The first time your modem starts up, you are redirected to the Terminal Installation page. The
installation procedure must be performed step by step, and starts with selecting an outdoor unit
(see sectionSelectingtheOutdoorUnitonpage17).
If your modem has already been installed before, an overview of the selected installation settings is
displayed.
» Click Restart to restart the complete installation procedure.