Newtec MDM3100 User manual

MDM3100 IP Satellite Modem
MDM3300 Satellite Modem
User Manual
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Table of Contents User Manual MDM3X00
Table of Contents
1 Copyright ............................................................................................................ 1
2 About this Manual .............................................................................................. 2
2.1 Cautions and Symbols ............................................................................................................................... 2
2.2 Important Safety Precautions ..................................................................................................................... 2
3 Modem Description ............................................................................................ 3
3.1 Modem Front Panel .................................................................................................................................... 3
3.2 Modem Back Panel ..................................................................................................................................... 4
3.3 Power Supply ............................................................................................................................................. 5
4 Modem Web Interface ........................................................................................ 6
4.1 Connecting the Modem to Your Computer ................................................................................................. 6
4.2 Accessing the Modem Web Interface ......................................................................................................... 7
4.3 Overview Web Interface ............................................................................................................................. 8
4.3.1 General Lay Out .................................................................................................................................... 8
4.3.2 Menu Structure ..................................................................................................................................... 9
4.4 Status Bar ................................................................................................................................................. 10
4.4.1 Ethernet LED ....................................................................................................................................... 10
4.4.2 Satellite LED ....................................................................................................................................... 10
4.4.3 Software LED ...................................................................................................................................... 10
4.4.4 Rebooting the Modem ........................................................................................................................ 11
4.5 Terminal Status ......................................................................................................................................... 12
4.5.1 Introduction ......................................................................................................................................... 12
4.5.2 Overview ............................................................................................................................................. 13
4.5.2.1 Ethernet Overview ........................................................................................................................ 13
4.5.2.2 Satellite Overview ......................................................................................................................... 13
4.5.2.3 Software version .......................................................................................................................... 14
4.5.3 Interface Statistics ............................................................................................................................... 14
4.6 Terminal Installation ................................................................................................................................. 15
4.6.1 Introduction ......................................................................................................................................... 15
4.6.2 Selecting the Outdoor Unit .................................................................................................................. 16
4.6.3 Selecting the Spot Beam ..................................................................................................................... 17
4.6.4 Pointing the Antenna ........................................................................................................................... 18
4.6.4.1 Manual Pointing ........................................................................................................................... 18
4.6.4.2 Automatic Pointing ....................................................................................................................... 22
4.6.5 Software Download ............................................................................................................................. 23
4.6.6 Validating the Installation .................................................................................................................... 24
4.6.6.1 Accepting the Disclaimer ............................................................................................................. 25
4.6.6.2 Entering your Location ................................................................................................................. 26
4.6.6.3 Validation ..................................................................................................................................... 29
4.7 Terminal Configuration ............................................................................................................................. 30

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4.7.1 Ethernet Interface ............................................................................................................................... 30
4.7.1.1 View the Ethernet Interface Configuration .................................................................................... 30
4.7.1.2 The Parameters of the Ethernet Interface .................................................................................... 31
4.7.1.3 Modifying the Ethernet Interface Configuration ............................................................................ 32
4.7.2 Satellite Interface ................................................................................................................................ 32
4.7.2.1 Viewing the Satellite Interface Configuration ................................................................................ 33
4.7.2.2 The Parameters of the Satellite Interface ..................................................................................... 34
4.7.2.3 Edit the Satellite Interface Configuration ...................................................................................... 35
4.7.3 Antenna Controlling ............................................................................................................................ 37
4.7.4 Outdoor Unit ....................................................................................................................................... 40
4.7.4.1 Introduction .................................................................................................................................. 40
4.7.4.2 Display Outdoor Unit Parameters ................................................................................................. 41
4.7.4.3 Edit General ODU Configuration .................................................................................................. 45
4.7.4.4 Edit Outdoor Unit Type Parameters ............................................................................................. 46
4.7.4.5 Add Outdoor Unit Parameters ...................................................................................................... 47
4.7.5 Multicast .............................................................................................................................................. 49
4.7.5.1 View the Multicast Configuration .................................................................................................. 49
4.7.5.2 The Multicast Parameters ............................................................................................................ 49
4.7.5.3 Edit the Multicast Configuration ................................................................................................... 50
4.8 Device Info ................................................................................................................................................ 51
4.8.1 Software .............................................................................................................................................. 51
4.8.2 Hardware ............................................................................................................................................ 52
4.9 Diagnostics ............................................................................................................................................... 53
4.9.1 Diagnostic Report ............................................................................................................................... 53
4.9.2 Generating a Logfile ............................................................................................................................ 54
4.9.3 Performance Counters ........................................................................................................................ 55
4.10 Test ......................................................................................................................................................... 56
4.10.1 Test Descriptions .............................................................................................................................. 57
4.10.1.1 Hardware Test ............................................................................................................................ 57
4.10.1.2 Software Test ............................................................................................................................. 57
4.10.1.3 LAN Test .................................................................................................................................... 58
4.10.1.4 Satellite Connection Test ........................................................................................................... 58
4.10.1.5 Traffic Test ................................................................................................................................. 59
4.10.2 On-Screen Test Results ................................................................................................................... 60
4.10.3 Export Test Results ........................................................................................................................... 61
5 Expert Mode ..................................................................................................... 62
5.1 Login as Expert ........................................................................................................................................ 62
5.2 Additional Functionality in Expert Mode .................................................................................................... 63
5.2.1 Configuration ....................................................................................................................................... 64
5.2.1.1 Edit the Satellite Interface Configuration ...................................................................................... 64
5.2.1.2 Satellite Configuration - Select a Beam ........................................................................................ 64
5.2.1.3 Satellite Configuration - Add a Beam ............................................................................................ 66
5.2.1.4 Edit or Add Outdoor Unit parameters ........................................................................................... 66

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5.2.2 Statistics ............................................................................................................................................. 67
5.2.2.1 Demodulator Statistics ................................................................................................................. 67
5.2.3 Installation Carrier ............................................................................................................................... 71
5.2.3.1 Installation Carrier Settings .......................................................................................................... 72
5.2.3.2 Installation Carrier Control ........................................................................................................... 73
6 Appendix A - Acronyms ................................................................................... 74
7 Appendix B - Licenses ..................................................................................... 76

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Copyright User Manual MDM3X00
1 Copyright
© January 6, 2017
The material contained in this document is confidential and intended for use only by parties
authorized by Newtec Cy nv.
All Rights Reserved. No part of this document may be photocopied, reproduced, stored in a retrieval
system, or transmitted, in any form or by any means whether, electronic, mechanical, or otherwise
without the prior written permission of:
Newtec Cy nv
Laarstraat 5
9100 Sint-Niklaas, Belgium
Tel: [phone]
Fax: [phone]
www.newtec.eu
[email protected]

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About this Manual User Manual MDM3X00
2 About this Manual
This user manual is intended for the user of the MDM3100 IP Satellite Modem and MDM3300
Satellite Modem. It provides a description of the modem and a detailed description of how to use the
GUI (Graphical User Interface).
2.1 Cautions and Symbols
The following symbols appear in this manual:
A caution message indicates a hazardous situation that, if not avoided, may result in
minor or moderate injury. It may also refer to a procedure or practice that, if not
correctly followed, could result in equipment damage or destruction.
A hint message indicates information for the proper operation of your equipment,
including helpful hints, shortcuts or important reminders.
A reference message is used to direct to a location in a document with related document
or a web-link.
2.2 Important Safety Precautions
Please first read the safety precautions which can be found on the CD-ROM provided
with your modem.

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Modem Description User Manual MDM3X00
3 Modem Description
3.1 Modem Front Panel
Nr What Description
1Power LED Blue continuous - when powered up.
2RX indicator LED Blue continuous - forward satellite signaling
receiving.
3TX indicator LED Blue blinking - traffic transmitting via the satellite
link.
4Warning LED Yellow continuous - when the terminal is not
logged on to the satellite network.
5LAN indicator LEDs • Blue continuous - Link layer status.
• Blue blinking - Ethernet frames are received or
transmitted.

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Modem Description User Manual MDM3X00
3.2 Modem Back Panel
Nr What Description
124 V power cable
connector
Power connector.
2TX connector Indoor connection for the transmit coax cable.
3 Earthing
connection
Technical earth connection; used when the modem is installed
within a rack to ensure that all equipment chassis fixed within a rack
are at the same technical earth potential.
Note: The grounding thread of the device must be connected
according to the local regulations.
4RX connector Indoor connection for the receive coax cable.
5Fan connector Connection for the optional fan kit.
For future use - not yet supported.
6Gigabit Ethernet
cable connectors
Connection for the LAN, type RJ-45 (Ethernet cable).
• Left LED (orange continuous): Link layer status.
• Right LED (orange blinking): Ethernet frames are received or
transmitted.
7Reset button Multi-functional button:
• Press once briefly (hold less than 5 seconds) to reboot the
modem.
• Press and hold for more than 5 seconds to perform a Factory
Reset. This will reboot the modem and change all IP-settings
back to the default factory settings.
8USB Port For future use - not yet supported.

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Modem Description User Manual MDM3X00
3.3 Power Supply
• Universal input range: nominal 100–240 Volt /50–60 Hz
• IEC60320/C14 socket
• CE approved
• Output 24 V / 5 A
• Plug 4-pin Power DIN
Optionally a power unit is orderable which can serve as BUC power supply (if the
BUC requires 48 V or more power than the 80 W the MDM3100 can deliver).

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Modem Web Interface User Manual MDM3X00
4 Modem Web Interface
4.1 Connecting the Modem to Your Computer
• Plug the network cable in the modem's and your computer's Ethernet ports.
• Connect the power adapter provided in the box gently to the modem and a wall outlet.
The result should resemble like the figure below:
Check if your computer is set to DHCP.
This way the computer can receive an IP address from the modem.
To check and/or change your IP settings, please refer to the help pages of the
Operating System on your computer.

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Modem Web Interface User Manual MDM3X00
4.2 Accessing the Modem Web Interface
In the normal operational mode a connected computer should be configured in DHCP mode to
retrieve an IP address automatically and to retrieve the DNS server. The modem acts as a DHCP
server for the computer.
Browse to the web interface
» Type the modem's address in the address bar of the browser: 192.168.1.1.
The first time your modem starts up, you are prompted for the Expert password in order to start the
installation procedure.
If your modem has already been installed before, you are re-directed to the Status page of the
terminal.
When the terminal is not linked to the satellite network, after three minutes, the computer will
automatically receive its IP address, via DHCP, from the modem and you will then be able to browse
the web interface.
If no DHCP address is assigned to your terminal: remove the Ethernet cable from your computer,
wait a few seconds, and plug the Ethernet cable back into your computer. If the problem remains,
you need to assign a static IP address to your computer.

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Modem Web Interface User Manual MDM3X00
4.3 Overview Web Interface
4.3.1 General Lay Out
Each of the web interface pages contains the same elements.
A-Banner:
The banner contains the Newtec logo, the Air MAC address and the languages in which the GUI can
be displayed.
B-Status bar:
The status bar always shows the most important status LEDs.
This information will be specified in the body of the Status page.
C-Menu structure:
On the left hand side of the page the site navigation is found.
Click an item to select it.
D - Body:
The actual content of the web interface is shown in the body.
It always shows the page title and one or more content blocks or forms.

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Modem Web Interface User Manual MDM3X00
4.3.2 Menu Structure
•Terminal Status
Check on the device and network status.
•Terminal Installation
Run the installation procedure.
•Terminal Configuration
•Ethernet Interface
Check and alter the Ethernet interface configuration.
•Satellite Interface
Check and alter the Satellite interface configuration.
•Antenna Controlling
Enable automatic pointing mode. Check and alter corresponding ACU settings.
•Outdoor Unit
Check and alter the Outdoor Unit configuration.
•Multicast
Check and alter the Multicast configuration.
•Device Info
Check the Hardware version. Check or alter the software version.
•Diagnostics
Generate a diagnostic report.
•Test
Run tests on the device.

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Modem Web Interface User Manual MDM3X00
4.4 Status Bar
4.4.1 Ethernet LED
The Ethernet LED gives the general status of the Ethernet connection to the modem.
LED Color Code Description
Red Connection is not OK.
Yellow Only appears if DHCP is enabled.
Connection is OK, but no DHCP address is given.
Green A DHCP address is given (if DHCP is enabled) and the connection is
OK.
4.4.2 Satellite LED
The Satellite LED gives the general status of the Satellite connection to the modem.
LED Color Code Description
Red No connectivity, no valid signal received.
Yellow A valid signal was received.
The terminal is busy logging in on the satellite network.
Green The system is operational and the user is logged in on the satellite
network.
4.4.3 Software LED
The Software LED gives the general status of the installed software or the updates.
LED Color Code Description
Red The terminal has a newer software version than the running software
version, and the newer software version was not selected because the
software validation process failed.
Yellow The terminal is retrieving new software via satellite.
This can take up to 10 minutes.
Green No problem. The terminal is running with the latest software version.

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Modem Web Interface User Manual MDM3X00
4.4.4 Rebooting the Modem
See section ModemBackPanelonpage4 for similarities with the hardware button reboot.
» Click the Reboot link at the right of the status bar to reboot the terminal.
The modem will reboot and return to the Status page.
This may take up to one minute, including satellite link initialization.

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Modem Web Interface User Manual MDM3X00
4.5 Terminal Status
4.5.1 Introduction
The Status Page contains two parts as shown in the figure below:
•Overview
This part gives an overview of the modem, demodulator and software state.
•Interface Statistics
This part gives an overview of the modem statistics.

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Modem Web Interface User Manual MDM3X00
4.5.2 Overview
4.5.2.1 Ethernet Overview
The Ethernet status is indicated by a state description.
The possible modem state descriptions are given below:
Ethernet status Description
Ok A DHCP address is given (if DHCP is enabled) and the connection is OK.
Warning Only appears if DHCP is enabled.
Connection is OK, but no DHCP address is given.
Error Connection is not OK.
4.5.2.2 Satellite Overview
The modem state is indicated by a state description.
The possible modem state descriptions are given below:
Modem state Description
Awaiting
installer action
The terminal is waiting for an action of the installer.
Satellite
network
lookup
The terminal is looking for the satellite network.
Synchronizing The terminal found the satellite network and time synchronization.
Synchronized The terminal is synchronized and can directly log in on the satellite network
when IP traffic is received via the Ethernet interface.
Network login The terminal is trying to log in on the satellite network.
Operational The terminal is logged in.
The return link technology (CPM, HRC or DVB-S2) used by the modem is also
shown.
An error message can be displayed. This error message displays the current error status and will be
reset when the terminal has entered the satellite network and the terminal is operational.
Please refer to the Troubleshooting Guide on the CD-ROM (provided with your modem)
for more details on possible errors and actions needed to resolve the occurring error.

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Modem Web Interface User Manual MDM3X00
The demodulator state is built as follows (see the table below for more details):
•-95.0 dBM, Es/No: 23.2 dB, <Satellite network name>
Demodulator Label Value Description
-xx.x dBm Indication of the received signal strength expressed in dBm.
This indication can change when going from pointing mode to
operational mode.
Es/No Es/No is an indication of the received signal quality expressed in
dB.
This indication can change when going from pointing mode to
operational mode.
Satellite network name Optional satellite network name as specified by the Network
Operator.
4.5.2.3 Software version
The running software version is indicated by its version number.
4.5.3 Interface Statistics
Modem state Description
Interfaces Ethernet
interface
User side interface (Ethernet frames)
Satellite interface Satellite side interface (IP packets)
Directions RX Receive IP traffic of the modem, including all multicast
and unicast traffic, as well as internal management
traffic.
TX Transmit IP traffic of the modem, including all transmitted
IP packets, unicast traffic, control & management traffic.
Statistics Volume Total number of received
(or transmitted) bytes.
Packets Received (or transmitted) Ethernet frames or IP packets.
Errors Number of occurred errors.
Dropped Dropped Ethernet frames or IP packets.

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Modem Web Interface User Manual MDM3X00
4.6 Terminal Installation
4.6.1 Introduction
• The first time your modem starts up, you are redirected to the Terminal Installation page.
The installation procedure must be performed step by step, and starts with selecting an outdoor
unit (see section SelectingtheOutdoorUnitonpage16).
• If your modem has already been installed before, an overview of the selected installation settings
is displayed.
• Click Restart if you want to restart the complete installation procedure.

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Modem Web Interface User Manual MDM3X00
4.6.2 Selecting the Outdoor Unit
"Outdoor Unit" is defined as the combined set of antenna, LNB and BUC.
• Select the outdoor unit type which will be connected to your modem.
Selecting an incorrect outdoor unit type may prevent the modem from logging onto the
network.
The supported outdoor unit type(s) are predefined in factory.
If, for some reason, your outdoor unit is not listed, please refer to
AddOutdoorUnitParametersonpage47
• Confirm the selected outdoor unit.