Nokia 3100 User manual

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Service Manual 3100/3120 Level 1&2 Copyright 2003-2004 © Nokia Corporation
cal Services, Repair Conc
nokia
3100
nokia
3120
RH-19 RH-19
Transceiver characteristics:
• Glow-in-the-dark cover (Nokia3100)
• Java™ games, GPRS (Class 6) Rel.97
• Nokia Xpress-on™ Gaming cover (available
separately)
• Animated screensavers
• Tri-band phone (GSM 900/1800/1900)
• Handsfree speaker
• XHTML browser
• Color display
• Multimedia Messaging (MMS)
• Picture Messaging
• Rhythmic backlight alert
• Changeable color schemes
• Pop-Port™ interface
• Send/receive pictures, graphics, install
applications with Nokia PC Suite
• JPEG/PNG support in browser
• Speed dialing
• Conference call up to 5 participants, if
supported by network
Transceiver with BL-5C 850mAh Li-ion battery pack
Talk time Standby Note
Up to 2-6 hours
Up to 170-410
hours
(7-17 days)
Depends on
network
parameters
SERVICE MANUAL
Service Level 1&2
Copyright © Nokia Corporation. This material, including documentation and any related computer programs, is
protected by copyright controlled by Nokia Corporation. All rights are reserved. Copying, including reproducing,
storing, adapting or translating, any or all of this material requires the prior written consent of Nokia Corporation.
This material also contains confidential information, which may not be disclosed to others without the prior
written consent of Nokia Corporation.

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TABLE OF CONTENT
Page
1. INTRODUCTION...................................................................................................................................................................................3
2. GENERAL REPAIR INFORMATION.....................................................................................................................................................4
3. PATHFINDER FOR WORKSHOP STAFF .............................................................................................................................................5
4. EXPLODED VIEW AND COMPONENT DISPOSAL .............................................................................................................................6
5. SPARE PARTS LIST..............................................................................................................................................................................7
6. SERVICE TOOLS....................................................................................................................................................................................8
7. SW-UPDATE...................................................................................................................................................................................... 10
8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)...................................................................... 11
9. LEGEND FOR QUICK TROUBLE SHOOTER...................................................................................................................................... 14
10. QUICK TROUBLE SHOOTER PART 1.......................................................................................................................................... 15
11. QUICK TROUBLE SHOOTER PART 2.......................................................................................................................................... 16
12. QUICK TROUBLE SHOOTER PART 3.......................................................................................................................................... 17
13. GONOGO TEST ............................................................................................................................................................................. 18
14. BATTERY TEST ............................................................................................................................................................................. 18
15. FOR FORWARDING OF REPAIRS ............................................................................................................................................... 19
16. ESD PROTECTION REQUIREMENTS........................................................................................................................................... 20
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 01.07.2003 Initial draft
Approved 1.0 27.08.2003 Approval
Approved 2.0 10.08.2004 Nokia 3120 added
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1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out service to
Nokia products. This Service Manual is to be used only by authorized Nokia service suppliers, and the content of it
is confidential. Please note that Nokia provides also other guidance documents (e.g. Service Bulletins) for service
suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:[email protected]
Please keep in mind also that this documentation is continuously being updated and modified, so watch always
out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including
important safety information. Note also the following:
Warnings:
1.
2.
3.
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO
DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH
THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO
BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in
the service level related “Service Partner Requirements”, available on Nokia Partner Web Site.
Also see ESD Protection Requirements in this Service Manual.
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2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o To familiarize oneself with Nokia product read the tutorials or user guide on
www.nokia.com -->Support--> Phones, by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if
they are not soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-
frequency leakage can have an influence on the device.
Always use original Nokia spare parts.
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered
connectors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Nokia Partner Web Site).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in
the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.
There are several documents available on PWS/CarePoint, which have to be followed:
First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
Nokia Partner Web Site. This is also important to recognize, if existing documents have become invalid.
The service level indicator at the bottom of each document tells the appropriate destination.
Downloads > Support Library >
1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Softwares Service Bulletins
etc,…
Use General SB-217 as a reference or overview.
Please also check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
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3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed.
Main documentation database is Nokia Partner Website,which refers also to Nokia Care Point with the purpose of
serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site Nokia Care Point (access through Partner Web Site)
Nokia Partner Web Site for EMEA region is the most importan
t
document database for all service suppliers (level 1-4). All service
relevant information like e.g. Service Manuals, Service Bulletins o
r
general instructions are available. Content is restricted according
your access level. To be kept up-to-date also concerning newes
t
software updates, a daily check of “latest updates in support library”
is needed.
Nokia Care Point is repair support and training channel for Nokia
service suppliers (mainly for service levels 1 and 2). By providing visual
and easy to learn support and training material, such as illustrative
repair videos, troubleshooting with pictures, product information and
general repair information, Nokia Care Point offers user-friendl
y
channel for service suppliers to learn technical issues.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest Updates in support Library”).Every new information has to be processed and implemented
as soon as possible.
When logged into PWS you can also find needed information in different folder like:
Downloads
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
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4. EXPLODED VIEW AND COMPONENT DISPOSAL
Recommendation for the ecologically friendly disposal of components. Colorized components show the different
categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on PWS.
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5. SPARE PARTS LIST
Please exchange this page (placeholder) with latest corresponding
Service Bulletins (spare parts, SWAP units and service tools) from PWS!
This will ensure, that you are using up-to-date order codes only.
Therefore Service Bulletins have to be checked from PWS on daily basis.
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6. SERVICE TOOLS
ACF-8
Universal Power Supply is used to power FLS-4S.
FLS-4S incl. Driver and User Guide
is a dongle and flash device incorporated into one package,
developed specifically for POS use.
XCS-1
Service Cable is used to connect FLS-4S to FLA 25.
FLA-30
POS Flash Adapter is used in POS (Point of Sales)
environment for software updating. It provides controlled
supply voltage and necessary connections between the
phone and the Flash Device. It substitutes for the phone’s
standard battery during the software update.
Stand DCV-14
Provides easy charging and convenient data
synchronization with a compatible computer using the
Connectivity Adapter Cable DKU-5 (supplied separately).
Travel Charger ACP-8E/ACP-8X
Lightweight multi-voltage charger for charging your phone
battery.
Internal Battery BL-5C
Inserted under the back cover, this Li-ion 850 mAh battery
provides power in a lightweight package.
Headset HS-5
An easy and convenient handsfree solution with remote
control.
New Test Pins
for Flash Adapter FLA-30
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NMP code 0772040 Content
 Nokia opening tool SRT-6 Nokia No. 0770431
 Tonichi torque driver Nokia No. 6901525
 Hoya micro fibre cloth MX304
 Dastex gloves S, M, XL
 Artilux goggles AH166
 Wera bit T5 867/4TX 5x50
 Wera bit T6 867/4TX 6x50
 Wera bit T6 PLUS®867/4TX 6IP
 Facom side cutter 416E
 Facom T5 driver SP.14032
 Facom T6 driver SP.14033
 Facom slot screwdriver AEF. 2x35.E
 Wetec tweezers 7abb SA-ESD
 Wetec tweezers 22 SA-ESD
 Wetec tweezers 13 SA-SMD ESD
 Wetec tweezers PSF SA-ESD
 Wetec ESD brush E1211
 Kaiser Fototechnik airbrush 6315
 Wetec dental tool DEM83266/0
 RS Components Scissors 323-5732
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7. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always
for the latest version of flash software, which is available on
Nokia Partner Web Site.
Flash Concept – (Point of Sales)
It is very important to follow this insertion and removal procedure, otherwise the contact pins of Flash
Adapter will be damaged.
Open SIM-Flap.
Insert the Flash Adapter FLA-30 like a battery, start at
the Battery Connector side.
Now, push down the bottom side of the Flash Adapter,
do not use too much force.
When removing the Flash Adapter, always start from
the bottom side of the unit.
Take away the unit now.
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8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT)
If not already done protect window with a film to
avoid dust and scratches.
Press the Release Button before removing the C-Cover.
Remove A-Cover as shown in the picture. Unscrew the six Torx Plus®size 6 screws. For
assembly, the reverse order and a Torx Plus®driver
with a torque of 20Ncm have to be used.
Separate the module from the B-Cover and unplug the
display connector carefully by removing UI-Shield from
PWB.
Separate UI-Shield from PWB carefully. Key Dome is
attached with adhesive tape, which must not be
touched.
Use the SRT-6 to remove the LCD from the UI-Shield.
Prevent the Key Dome tape from getting dirty.
Always protect LCD window with a protection film to
avoid dust and scratches.
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Remove Earpiece. Note the guiding pin when
assembling.
The Shielding is attached with hooks at its backside. To
remove the Shielding from B-Cover you first have to
expand B-Cover. Then push Shielding upwards.
Remove Power Key. Use SRT-6 to lift up the Antenna.
Now, the Antenna can be removed. Use tweezers when removing the Vibra Motor.
Use tweezers to pull up Microphone. To remove the DC-Jack, place tweezers between the
spring contacts and under the Jack. You’ll need to use
additional force to pull the Jack upwards.
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A straight bladed screwdriver can be used as lever to
remove the Release Spring.
Release Button drops out when turning B-Cover.
Open SIM-Flap and turn it as shown in the picture.
Expand B-Cover carefully and remove SIM-Flap.
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9. LEGEND FOR QUICK TROUBLE SHOOTER
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components ( e.g. I002) can be changed.
The start point of repair activities regarding the appeared fault symptoms.
Follow the arrows step by step
Pads or contacts: Check optical and mechanical condition particularly regarding
to corrosion. Clean if necessary.
Measure component for electrical functionality and change, if needed.
(Level 2 only)
Pads or contacts: Check optical and mechanical condition particularly regarding
to corrosion. Clean with ESD brush only, if necessary.
No more actions possible send product to the appropriate service supplier with
higher service level.
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10. QUICK TROUBLE SHOOTER PART 1
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11. QUICK TROUBLE SHOOTER PART 2
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12. QUICK TROUBLE SHOOTER PART 3
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13. GONOGO TEST
After the optical check a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the
functionality of the phone.
Please refer to the actual information on Partner Web Site and Nokia Care Point. When using delivered tester
support files, take care of the right setup according to the tester type and product type.
Please refer to “Recommended Service Equipment” on Nokia Partner Web Site.
Mobile Phone Tester
14. BATTERY TEST
A battery tester lets you test the capacity of Nokia batteries.
Please refer to the actual information on Partner Web Site.
http://www.astratec.co.uk/
http://www.cadex.com/
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15. FOR FORWARDING OF REPAIRS
When it is necessary to forward of repairs to appropriate service supplier with higher service level
we recommend using the offered swap phone cartons as described in Spare Parts SB-004.
Always Protect the window with a protection film. Put the unit under the stretch film.
Add repair documentation e.g. filled-in service note into
the swap carton.
Fold the swap carton as shown in Spare Parts SB-004.
There are two different sizes of swap cartons for common mobile phones.
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16. ESD PROTECTION REQUIREMENTS
Please refer to the Partner Web Site document
Service Supplier Requirements in folder General instructions.
USE Conductive bags and boxes
USE ESD compatible service tools
USE Conductive wastebaskets
USE ESD gloves when handling PWBs/PCBs
USE Cleaning material without changing el. Characteristics
USE Grounded service equipment, i.e. soldering station
USE ESD clothes such as coat or frock
NO Smoking
NO Drinking
NO Eating
NO Dust
NO Useless Items
NO Normal pressured air for
cleaning modules/displays
The video covers general issues concerning Electro-Static Discharge (ESD)
source: Nokia Care Point
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