Nokia E5 User manual

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MobileCaptionsServiceSM
UserGuide
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NokiaE5
3/1/2011
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CellularServiceProvidedBy
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MobileCaptionsServiceSM(MCS)NokiaE5UserGuide
TableofContents
1.ThisManualandYourNokiaE5.........................................................................................................................2
2.IntroductiontoRelayServiceandMobileCaptionsServiceTM.........................................................................3
3.HowitWorks....................................................................................................................................................3
4.TurningonthePhone,LockingandUnlockingtheKeyPad.............................................................................3
5.UsingYourPhoneWithCaptions......................................................................................................................4
6.MakingCalls......................................................................................................................................................5
7.ReceivingCalls..................................................................................................................................................5
8.MobileCaptionsServiceSMApplicationandYourNokiaE5Phone...................................................................6
9.UsingaHeadset,Tcoil,BluetoothorLoudspeaker(Speakerphone)...............................................................7
10.ReceivingCaptions............................................................................................................................................8
11.ScrollingandTextSizing:UseoftheMiddle“NaviTM”Key...............................................................................9
12.SavingandRetrievingSessions.........................................................................................................................9
13.TurningCaptionsOnandOff..........................................................................................................................10
14.Voicemail........................................................................................................................................................10
15.CallForwardingFromYourOtherNumbers...................................................................................................10
16.CallWaiting.....................................................................................................................................................11
17.ConferenceCalling..........................................................................................................................................11
18.UsingWiFi(WirelessLocalAreaNetwork,orWLAN).....................................................................................12
19.ConservingBatteryLife...................................................................................................................................13
20.MCCUserSettings..........................................................................................................................................13
21.RestartingthePhone......................................................................................................................................14
22.ContactUs......................................................................................................................................................14
23.HoursofOperation.........................................................................................................................................14
Exhibit1NokiaE5KeypadandNavigationPointers...............................................................................................15
APPENDIX1StateRelayNumbers...........................................................................................................................16
APPENDIX2CommonAbbreviationsUsedinRelay................................................................................................17
APPENDIX3SessionEditingTips............................................................................................................................19
Index............................................................................................................................................................................20

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1.ThisManualandYourNokiaE5
YourNokiaE5isasophisticatedandversatilephone.Youcantakeadvantageofthemany
featuressuchasmusicandon‐lineservices,oryoucansimplymakeandreceivecalls.We
chosetheNokiaE5becauseitisfullyhearing‐aidcompatible,ithasagreatscreenandbattery
lifeandithasNokia’ssuperiorquality,whichyoucaninstantlyfeeluponholdingitinyourhand.
ThisMobileCaptionsServiceSM(MCS)UserGuidecoverstheuseofMCSonyourNokiaE5
handset.TheprimaryguideforuseoftheNokiaE5itselfistheprintedUserGuidethatcame
withthephone,(www.consumercellular.com/support/manuals)orafree,completeNokia
guideat:http://www.mobilecaptions.com/support.
Ifyouhaveanyquestionsvisitwww.ConsumerCellular.com/supportforalistoffrequently
askedquestionsandforfurtherassistance,youcanemailConsumerCellularat
[email protected]orcall,toll‐freeat(888)725‐4428.
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Forafewpointersonthekeypad,andnavigation,pleaseseeExhibit1.Notethattextsizeonthe
phonecanbechangedbyusingMenu>Applications>FontMagnifier.Werecommend120%

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2. IntroductiontoRelayServiceandMobileCaptionsServiceTM
RelayServicesconnectpeoplewhoarehardofhearingandusespecializedtelephone
equipmenttopeoplewhousestandardtelephones,providingword‐for‐wordtextofthe
conversations.WithournewMobileCaptionsService(MCS),youwillbeabletoSpeak,Listen,
andRead!SM,allonagreatmobiledevicethatyoucantakeanywhereintheU.S.
RelayServicesweresetupinrecognitionthatallcitizensdeserveequalaccesstobasicservices
suchascommunications.Wehaveextendedthataccessibilitytomobilecommunications.
ConsumerCellular,haspartneredwithMobileCaptionsCompany,atechnologyandservice
provider,andHamiltonRelay,anestablished,professionalrelayprovider,tobringyouthis
service.ThereisnochargetoyoubeyondyournormalcellserviceforMCS,andit’savailable
24/7.
Fromanywhere,toanywhere!
3. HowitWorks
TheMCCapplicationonyourphoneautomaticallyconnectstotheRelayServiceCenterforyour
stateoneverycallyoumake,allowingaspeciallytrainedCommunicationsAssistant(CA)to
listenandtypeonesideoftheconversation.Thetyped“captions”aresentdirectlytoyour
handsetsoyoucanreadandrespond.
Finally,CatchEveryWord!SM
ImportantNote:All911callswillbeautomaticallyrouteddirectlytoEmergencyServices.No
CommunicationsAssistantwillbeontheline,andnomobilecaptioningwillbeprovided.
4. TurningonthePhone,LockingandUnlockingtheKeyPad
Toturnonthephone,pressandholdtheredbuttonuntilitstartsup(“End/Power”keybelow).
Makesurethebatteryhassomecharge,andwerecommendchargingovernight.Ittakesabout
45secondsforthephonetocompletelyload,eventhoughyouseethehomescreen.
Ifyouarecarryingthephoneinyourpocketorpurse,youmaywanttolockthekeypad,sono
buttonsarepushedunintentionally.Todoso,pushtheleftandthenrightlock/unlockkeysin
quicksuccession(within1second).Tounlock,repeatthesameprocedure.

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5. UsingYourPhoneWithCaptions
Sinceyouwillbereadingatthesametimeastalkingandlistening,werecommendthatyou
eitherusetheloudspeakerfunctiononthephone,oraheadsetsuchastheonethatcamewith
thephone,andincludesearbudsandamicrophone.Formoreinformationonheadsets,see
Section9inthisguide.
Asshownbelow,theloudspeakershouldbeactivatedduringyourcallbypressingthe“soft”or
“selection”keyintheupperrightpartofthekeyboardwhentheword“Loudsp.”isabovethe
key.Thewordabovewillchangeto“handset,”andyoucantogglebackandforthbetweenthe
twomodes.TheLoudspeakerfunctionisonlyavailableonacall.
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Thevolumekeyislocatedontheupperrightsideofthephone.
6. MakingCalls
FromthehomescreenofyourE5,youdialusingthenumberkeysonthekeypadorbyselecting
anumberfromyour“Contacts”list.Also,ifyoupressthegreen,orCall/Answerbutton,you
willseealistofDialednumbers.UsethecenterNaviTMorscrollkeytogoleft,andyouwillsee
yourReceivedcalls.Onceyouhaveselectedthenumberyouwant,pressthegreenCall/Answer
keytoinitiatethecall.YourcallwillautomaticallybeconnectedtotheRelayCenter.
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WhentheRelayCommunicationsAssistant(CA)comesonthelineheorshewillsendtheirID,
suchasMCC1234(F)meaningtheCAisafemaleandhasnumber1234.TheCAwillinformyou
bycaptionsifthelineisbusyorringing,orifvoicemailpicksup.Notethatitusuallytakesabout
20secondsfortheparty’sphonetoring.Duringthattime,theMCCapplicationiscallingthe
RelayCenter,theCAiscomingontheline,andtheoutgoingcallismade.TheCAwillalsoenter
anyfurtherdigitsyouneed,suchasforvoicemailoptions.
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TheRelayCommunicationsAssistant(CA)willhaveminimalinvolvementinyourcall.Ifyousee
thephrase“toofast,”itmeanstheCAishavingtroubletyingeverythingtheotherpartysays.
Youmaywanttoaskyourpartytoslowdownorrepeat.Youareincontrolofyourcall.
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ToEndthecall,pleasepresstheredEnd/Powerkeyontherightabovethekeypad.
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Ifyouareinaremotearea,orthenetworkisverybusy,itispossiblethatautocallsetupwill
notbeavailable.Ifthishappens,youwillgetamessageinredtotellyourparty’snumbertothe
CA.Onceyoudoso,theCAwillmakethecallforyou.
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Youmayalsodial“0”toreachaCAanytime,thentelltheCAthenumberyouwishtocall.
7. ReceivingCalls
ForsomeonetocallyouusingRelay,theymustdialyourstates’800Relaynumberor711
andgiveyourcellnumbertotheoperator1.

1711canbeusedbyanyoneinyourstateorthestatesinAppendix1.Ifyourpartylivesoutsidethese
states,pleaseaskthemtousethetollfreenumberforyourstateinAppendix1.Thisnumberwillwork
fromanywhereintheU.S.

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Whenacalliscomingin,thephonewillring,vibrateandflash.Answerbypushingthegreen
Call/AnswerkeyandallowingafewsecondsfortheCAtosetupandsendyoucaptions..When
youreceivetheCA’sgreeting,youknowyouareconnected.
SometimespeoplewillcalldirectlywithoutgoingthroughRelay.Onceyoupickup,youcanask
themtocallyour800numberor711first,orletthecallgotovoicemailandretrievethe
voicemaillaterandcallthemback.Ifnocaptionshavecomeafterabout5seconds,itis
probablynotarelaycall.
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8. MobileCaptionsServiceSMApplicationandYourNokiaE5Phone
YourNokiaphoneispreloadedwiththeMobileCaptionsServiceapplication:
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TheMCSlogoissetintheupperlefthandcornerofthehomescreen,andfirstonthelistof
itemswhenyouselecttheMenubutton.TheHome/Menukeyisthebuttonwiththelittle
houseonitjustabovethegreenbutton.Pushitoncefromwithinanyapplicationandittakes
youtothehomescreen.Pushitfromthehomescreen,andittakesyoutotheMenu.
YoudonotneedtostarttheMCCapplicationunlessyouhavepreviouslyturneditoff.All
outgoingcallsareRelaycalls.ForincomingcallstobeRelaycallstheymustfirstbedirectedto
theRelayServiceCenter.SeeSection7,above.
Navigationonthephoneisaccomplishedbythecenter,silver,Navigation,or“NaviTM”/Scroll
keyandthe“Selection”keysontheupperrightandleftofthekeypad.Youcanalsousethe

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redEnd/Powerbuttonto“getback”quicklyfromanymenuitemtothehomescreenaswellas
toendacallandturnthepoweroffandon.
9. UsingaHeadset,Tcoil,BluetoothorLoudspeaker(Speakerphone)
BecausetheMCCapplicationisdesignedtoletyouSpeak,Listen,andRead!SMatthesametime,
thereareseveralmethodstoassistyouwithusingthephonewhilelookingatthescreen.The
useoftheLoudspeakeriscoveredinSection5,above.
UsingtheLoudspeaker
ThequickestwaytousetheMSCapplicationiswiththephone’sloudspeaker,RefertoSection5
fordetails.
UsingHeadsetsandEarbuds
AhandsfreeheadsetisincludedwiththeE5phone.Ifyouarenotwearinghearingaids,you
caneasilyusethethisheadset.TheheadsetplugsdirectlyintotheportonthetopoftheNokia
E5.ThephonehasaNokia3.5mmA/Vconnector.
UsingT‐CoilHearingAids
TheNokiaE5isratedM3/T3forTcoilhearingaidmode.Ifyouareahearingaidwearerwitha
T‐switchonyourhearingaid,youcanturnontheT‐coilonthephone,andthenonyourhearing
aids.TosetyourE5inT‐coilmode,goto:
MainMenu>ControlPanel>Settings>General>Personalization>Tones>Tcoilhearingaidmode
andselect“On”.Whenitisactivatedtherewillbealittleiconwiththeearonthebottomofthe
screen.Onceyouaresetup,youcanholdthereceivernearyourhearingaid,andthesoundwill
alsobeamplifiedtoassistyouinhearingasyouread.
OnedevicemadeforusewithT‐coilhearingaidsistheNokiaWirelessLoopsetLPS‐which
connectstoyourT‐coil‐equippedhearingaidandoffersexcellentaudioquality.
Bluetooth
YourE5phoneisBluetoothcompatible.Ifyouarenotwearinghearingaidsagoodwaytouse
thephoneiswithanintheearBluetoothheadset.Therearealsomanyotherkindsof
Bluetoothdevices.TheinstructionstouseBluetoothdevicesstartonpage90oftheE5manual
foundathttp://www.mobilecaptions.com/support

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10. ReceivingCaptions
Onceyouroutgoingorincomingrelaycallissetup,youwillreceivecaptionsautomatically.
WhentheCommunicationsAssistant(CA)comesonline,theywillsendtheirIDtothephone:
MCCCA1234M,meaningthisisanMCCcallandtheyareCA1234,male.TheCAcanhearyou
duringthecall,andyoumayaskforhelp,ifneeded.Theyaretheretomakethecallasuccess.
NatureofCaptions
TypingforRelayisgenerallywithlittlepunctuationorcapitalization.Thismakesitfaster,but
maytakesomegettingusedto.Inaddition,theCAmayuseabbreviations.Mostofthe
abbreviationsareintuitive,suchasUforyou.Wehaveprovidedalistofabbreviationsin
Appendix2.
Commononesyoumaynotbefamiliarwithinclude:
CA=CommunicationsAssistant
ga=goahead
MCC=MobileCaptionsCall
(F)=Femalevoice,
(M)=MaleVoice
IfyoupreferthattheCAnotuseabbreviations,justtellthemandtheywillspellouteachword.
Thespeedofthecaptionsdependsonseveralfactors,includinghowfastyourpartyis
speaking,howfasttheCAistyping,andtheconditionofthenetwork.NotethattheCA’sare
highlytrainedprofessionals,andtheymayaskyoutoslowyourpartydowniftheycannotkeep
up.
NetworkSpeeds
Thenetworkhastwospeeds,3Gand2G.MobileCaptionsServicehasbeenoptimizedfor3G
service,butitwillworkwithin2Gareasaswell.OntheupperleftcorneroftheE5screenyou
willseea“3G”whichindicatesyouareinoptimizedcoveragearea.Ifyouareoutsidea3Garea
(orinalocalareathatmayhavepoorreceptionsuchasinabigbuilding),thecaptionsmaybe
deliveredmoreslowly.Youmayfindthatslowingdowntheconversationorspellingoutunique
wordswillhelp.Mostofall,onceyouandyourcallingpartygetsusedtothepace,the
conversationwillfloweasily.
Youcancheckanareayouaregoingtobygoingvisitinghttp://www.consumercellular.com/
andclickingonthecoveragemap.TypeinthezipcodeandthenchecktheboxunderMobile

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BroadbandCoverage.Ifyourareaisblue,youareina3Garea.Whenyouarecallingfroma3G
area,thecaptionswillbedeliveredword‐for‐wordinnearlyreal‐time!
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11. ScrollingandTextSizing:UseoftheMiddle“NaviTM”Key
Dependingonyourneeds,youmaywanttomakethetextlarger(easiertosee)orsmaller
(morewordsonthescreen).Youmayalsowanttolookbackintheconversationtochecka
numberorseeifsomeonereallysaidthat!Allthiscanbeaccomplishedusingthemiddle,or
Navikeyasshownbelow:

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
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Adjustingthetextsize.DuringaMCScall,youcanmakethetextsmallerorlargerby
pressingtheouterbuttonright(bigger)orleft(smaller).

Scrolling.WhenonanMCScall,presstheouterbuttonuptoscrollyoubackinthe
conversation.Thisisusefulifyouwanttogetanumberorrecallwhatwassaid.Toget
back,youcanpushtheouterbuttondown,orwaitafewsecondsandyouwillbetaken
backtowheretheconversationiscomingin.
12. SavingandRetrievingSessions
Sessionscanbesavedandretrievedforreading,editingandcopyingtootherapplicationssuch
asSMSoremail.Attheendofeachsessionyouwillbeaskedwhetheryouwanttosavethecall.
SelectYestosave,orNotodelete.
Toretrievesavedsessions,whileinMCC,gotoOptions>Recentcalls.Therewillbealistofthe
sessionsyouhavesavedbydateandtime.Onceacallishighlighted,theOptionsare,View,
SendasSMS,DeleteorDeletePrevious.OnceyouViewasession,youwillhaveotheroptions,
suchasEdit,orDelete.Ifyouwishtoseesessionsfurtherback,youcanscrolltoseethem.
Forsomeeditingtips,pleaseseeAppendix3.