Nokia E65 User manual

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RM-208
Transceiver characteristics:
Band: Dual mode Quad-band phone for GSM 850/900/1800/1900MHz
and WCDMA (Band I)
Camera: 2.0 Megapixel camera
Display: Active matrix color display with 16M colors,
resolution 320 x 240 pixel
Operating System: Series 60 3rd Edition
EGPRS
WLAN
Bluetooth
FM radio
Connector: Pop-Port™ Connector
Memory card: micro SD (hot swap)
SERVICE MANUAL
Level 1&2
Environmental characteristics:
• Lead-free soldered
Transceiver with BL-5F Li-Ion battery pack
Talk time Standby Note
up to 6h up to 14days Depends on network
parameters

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CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 17.Jan.2007 Initial draft
Approved 1.0 19.Jan.2007 Approved
Page
TABLE OF CONTENTS
INTRODUCTION 3
GENERAL REPAIR INFORMATION 4
PATHFINDER FOR WORKSHOP STAFF 5
EXPLODED VIEW 6
SPARE PARTS OVERVIEW 7
GENERAL RECYCLING RECOMMENDATION 8
LEVEL 2 SOLDER COMPONENTS 9
NOKIA ONLINE (NOL) 10
SERVICE TOOLS 11
SW-UPDATE 13
DISASSEMBLY INSTRUCTION 14
ASSEMBLY INSTRUCTION 23
LEGEND FOR QUICK TROUBLE SHOOTER 30
QUICK TROUBLE SHOOTER - POWER ON 31
QUICK TROUBLE SHOOTER - CHARGING 32
QUICK TROUBLE SHOOTER - NO SERVICE 33
QUICK TROUBLE SHOOTER - SIM 34
QUICK TROUBLE SHOOTER - EARPIECE 35
QUICK TROUBLE SHOOTER - IHF SPEAKER 36
QUICK TROUBLE SHOOTER - DISPLAY 37
QUICK TROUBLE SHOOTER - MICROPHONE 38
QUICK TROUBLE SHOOTER - T9 KEYMAT 39
QUICK TROUBLE SHOOTER - S60 KEYMAT 40
QUICK TROUBLE SHOOTER - VOLUME KEYS/ EDIT/VOICE KEY 41
QUICK TROUBLE SHOOTER - CAMERA 42
GONOGO TEST 43
BATTERY TEST 44
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The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to
NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is
confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service sup-
pliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:c[email protected]
Please keep in mind also that this documentation is continuously being updated and modified, so watch always out
for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including impor-
tant safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS
AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR
OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHI-
CLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE
ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH
THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTUR-
ER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO
INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
5. Ensure all cables and wires are repositioned correctly.
1.
2.
3.
Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in the
service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD
Protection Requirements in this Service Manual.
INTRODUCTION1.

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In this section the technician will get some general hints how to carry out repairs:
To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->
Phones, by selecting the Phone Model.
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and con-
necting your wristband.
Use gloves to avoid corrosion and fingerprints.
Protect windows and displays with a film to avoid dust and scratches.
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass
fiber pencil because it scratches the surface and will lead later on to corrosion.
Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are
not soldered.
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency
leakage can have an influence on the device.
Always use original NOKIA spare parts.
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connec-
tors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
Meet the torque requirements when assembling the unit (see also the document “torques for transceiver as-
sembly” on NOKIA Partner Web Site/NOKIA Online).
Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
A SIM card is needed for all GoNoGo tests.
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the ap-
propriate part code from the assembly, if needed.
Please be aware that some malfunctions could be software related and solved by an update.
There are several documents available on NOL, which have to be followed:
First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
NOKIA Online. This is also important to recognize, if existing documents have become invalid.
The service level indicator at the bottom of each document tells the appropriate destination.
Downloads > Support Library >
1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Software Service Bulletins
etc,…
Use General SB-217 as a reference or overview.
Please also check NOKIA Online (NOL) for latest news and files on a regular basis.
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GENERAL REPAIR INFORMATION2.

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In addition to the information in this Service Manual, there are several instructions and information, which have
to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia
content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest files in Support Library”). Every new information has to be processed and implemented as
soon as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information
Former NOKIA CarePoint
content, such as
Online Troubleshooting
Product information
Videos – Disassembly/Assembly
•
•
•
can be found on
NOKIA Online
NOKIA Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the
phone:
Overview & Guides
Basic information about the phone,
features and technologies
Disassembly & Assembly
Instructions how to disassemble and
assemble the phone
Troubleshooting
Step-by-step instructions on how to
locate and repair the most common
problems with the phone
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix pack-
ages or Service Manuals only once and distribute it internally for further use.
PATHFINDER FOR WORKSHOP STAFF3.
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
This is the NOL page (NOKIA Online) which is currently available in Europa, Middle East and Africa only!

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See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.
EXPLODED VIEW4.

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SPARE PARTS OVERVIEW5.

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GENERAL RECYCLING RECOMMENDATION6.

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LEVEL 2 SOLDER COMPONENTS7.

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NOL is the database where you can find the latest corresponding Service
Bulletins (spare parts, SWAP units and service tools).
This will ensure, that you are using up-to-date order codes only.
Therefore Service Bulletins have to be checked from NOL on daily basis.
NOKIA ONLINE (NOL)8.

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FLS-5 incl. ACF-8, Driver and User Guide
Dongle and flash device incorporated into one package, devel-
oped specifically for POS use.
ACF-8
Universal Power Supply is used to power FLS-4S.
Travel Charger AC-4
Small and lightweight charger for fast charging of your phone
battery.
Internal Battery BL-5F
Inserted under the back cover, this Li-Ion battery provides
power in a lightweight package.
SS-110
Domesheet alignment jig.
CA-53
Service Cable to connect the PC with the Pop-Port™ connector.
SERVICE TOOLS9.

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RJ-142
Soldering Jig
Lead-free Solder Wire
Mandatory for lead-free products (Level 2 only).
0772040 NMP Standard Toolkit (V2)
For more informations refer to the Service Bulletin (SB-011) on
NOKIA Online.
Supplier or manufacturer contacts for tool re-order can be
found in “Recommended service equipment” document on
NOKIA Online.

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SW-UPDATE10.
Flash Concept – (Point of Sales)
To use FLS-5 Flash Dongle you have to follow the user guide inside the sales package. Please check always for the
latest version of flash software, which is available on
NOKIA Online.

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DISASSEMBLY INSTRUCTION11.
1. Needed tools: The SS-93, the SRT-6, metal tweezers, the
dental pick, a bit holder with a Torx Plus size 6 bit and a dc
plug.
2. Always cover the windows with a protective lm.
3. Unlock and remove the BATTERY COVER. 4. Shift open the assembly. Carefully pry open the clips of the
A-COVER with the SS-93…
5. …on both sides. 6. Lift up the whole assembly.

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7. Remove the S60 KEYMAT. 8. Protect the window from inner side.
9. Shift together the assembly. 10. Carefully bend open the metal snaps of the DISPLAY HOLDER
ASSEMBLY.
11. …on both sides. 12. Cover the LCD with a protective lm.

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13. Lift up the whole display assembly. 14. Carefully bring it into position shown to gain the maximum
ex foil lengths.
15. Lever out the EARPIECE HOLDER ASSEMBLY. 16. Open the ex connector of the display.
17. Shift open the assembly. 18. Push out the glued in MASKING PLATE and discard it.

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19. It can’t be used again. 20. Align the recess of the slider to reach the screw and keep it
into position.
21. Unscrew this screw and remove it before continue. 22. Close the assembly.
23. Unscrew these 4 screws in the order shown. 24. Shift open the assembly. Gently pry open these clips of the B-
COVER with the SRT-6 in order to reach the clips of the T9 KEYMAT.

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25. Now unlock the metal latches of the KEYMAT… 26. … on both sides.
27. Carefully remove the SHEET METAL ASSEMBLY. 28. Remove the glued in T9 KEYMAT.
29. Unlock the snaps… 30. ... on both sides.

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31. Separate the cover slightly. Keep in mind that ex foils are
still connected.
32. Open these 2 connectors with the SS-93 carefully.
33. Now the SLIDE MODULE ASSEMBLY can be removed. 34. Disconnect the camera connector.
35. Lift up the ENGINE MODULE. Keep in mind that the ex foil
is still connected.
36. Disconnect the ex foil.

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37. Lift out the ANTENNA MODULE ASSEMBLY. 38. Remove the MICROPHONE and the DC JACK. The MICROPHONE
will be destroyed surely and must be renewed when reassemble.
39. Gently pry out the 1YF SIM CARD MODULE and remove it. 40. Carefully release the glued in CAMERA FLEX ASSEMBLY.
41. Now it can be removed easily. 42. Unlock all clips of the SIDE KEYS. Note that these clips are very
delicate and can break easily.