Nokia Lumia 820 User manual

User Guide
Nokia Lumia 820
Issue 4.0 EN

Psst...
This guide isn't all there is...
There's a user guide in your phone – it's always with you, available when needed. On the start screen,
swipe left, and tap Nokia Care.
The instructions in this user guide are based on the latest available software version. If your device
has not been updated to the latest available software, there may be differences in the availability
and functionality of some features.
Check out the videos at www.youtube.com/NokiaSupportVideos.
For info on Microsoft Mobile Service terms and Privacy policy, go to www.nokia.com/privacy.
© 2014 Microsoft Mobile. All rights reserved. 2

Contents
For your safety 5
Get started 6
Keys and parts 6
Remove the back cover 6
Insert the SIM card 7
Remove the SIM card 10
Insert the memory card 10
Remove the memory card 12
Switch the phone on 12
Charge your phone 13
Transfer content to your Nokia Lumia 16
Lock the keys and screen 18
Connect the headset 19
Antenna locations 20
Basics 21
Get to know your phone 21
Accounts 30
Personalise your phone 33
Take a screenshot 38
Extend battery life 39
Save on data roaming costs 40
Write text 41
Scan codes or text 45
Clock and calendar 45
Browse your SIM apps 48
Store 48
People & messaging 52
Calls 52
Contacts 56
Social networks 61
Messages 62
Mail 66
Camera 71
Get to know Nokia Camera 71
Change the default camera 71
Camera basics 71
Advanced photography 74
Photos and videos 77
Maps & navigation 82
Switch location services on 82
Positioning methods 82
Internet 83
Define internet connections 83
Connect your computer to the web 83
Use your data plan efficiently 84
Web browser 84
Search the web 86
Close internet connections 87
Entertainment 88
Watch and listen 88
FM radio 90
MixRadio 91
Sync music and videos between your
phone and computer 92
Games 92
Office 95
Microsoft Office Mobile 95
Write a note 97
Continue with a document on another
device 98
Use the calculator 98
User Guide
Nokia Lumia 820
© 2014 Microsoft Mobile. All rights reserved. 3

Use your work phone 98
Tips for business users 99
Phone management & connectivity 101
Update your phone software 101
Use a high speed connection 102
WiFi 102
NFC 103
Bluetooth 105
Memory and storage 107
Copy content between your phone and
computer 109
Security 110
Wallet 112
Access codes 112
Troubleshooting and support 114
Find your model number and serial
number (IMEI) 115
Product and safety info 115
© 2014 Microsoft Mobile. All rights reserved. 4

For your safety
Read these simple guidelines. Not following them may be dangerous or illegal.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with
this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do not connect incompatible
products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the loudspeaker is in use.
© 2014 Microsoft Mobile. All rights reserved. 5

Get started
Get to grips with the basics, and have your phone up and running in no time.
Keys and parts
Explore the keys and parts of your phone.
1 Earpiece
2 Ambient light sensor
3 Front camera
4 Connector for headphones and
loudspeakers (3.5 mm)
5 Volume keys
6 Power/lock key
7 Camera key
8 Search key
9 Start key
10 Microphone
11 Back key
12 Camera flash
13 Camera
14 Microphone
15 Micro-USB connector
16 Loudspeaker
Some of the accessories mentioned in this user
guide, such as charger, headset, or data cable,
may be sold separately.
Remove the back cover
Learn how to remove the back cover of your phone.
Note: Switch the device off and disconnect the charger and any other device before removing
any covers. Avoid touching electronic components while changing any covers. Always store and
use the device with any covers attached.
Do not use any tools to open the back cover.
1. With the back of the phone facing you, place your thumb on the back of the phone next to the
camera lens.
© 2014 Microsoft Mobile. All rights reserved. 6

2. At the top left corner, put your fingernail in the seam between the screen frame and the back cover.
Bend the cover until a side seam opens slightly.
3. Repeat on the other corner, and remove the cover.
Replace the back cover
Press the bottom edge of the back cover against the bottom edge of the phone. Then press the back
of the cover until it snaps into place.
Insert the SIM card
Read on to learn how to insert your SIM card into your phone.
Important: Your device uses a micro-SIM card, also known as a mini-UICC SIM card. Use of
incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and
may corrupt data stored on the card.
© 2014 Microsoft Mobile. All rights reserved. 7

Note: Switch the device off and disconnect the charger and any other device before removing
any covers. Avoid touching electronic components while changing any covers. Always store and
use the device with any covers attached.
Make sure the phone is switched off.
1. With the back of the phone facing you, place your thumb on the back of the phone next to the
camera lens.
2. At the top left corner, put your fingernail in the seam between the screen frame and the back cover.
Bend the cover until a side seam opens slightly.
3. Repeat on the other corner, and remove the cover.
4. If the battery is in, lift it out.
5. Push the SIM into the card slot until it locks into place. Make sure the contact area is face down.
© 2014 Microsoft Mobile. All rights reserved. 8

6. Line up the battery contacts, and replace the battery.
7. Press the bottom edge of the back cover against the bottom edge of the phone.
8. Press the back of the cover until it snaps into place.
© 2014 Microsoft Mobile. All rights reserved. 9

Remove the SIM card
Got a new SIM card? Learn how to remove the previous card from your phone.
1. Switch your phone off.
2. Remove the back cover.
3. If the battery is in, lift it out.
4. Push the card in until you hear a click, then pull the card out.
Insert the memory card
Learn how to insert the memory card.
Use only compatible memory cards approved for use with this device. Incompatible cards may
damage the card and the device and corrupt data stored on the card.
Some microSD cards may not be compatible with this phone. We recommend that you use your
phone’s internal memory for saving photos and videos. On the start screen, swipe down from the top
of the screen, tap ALL SETTINGS, and swipe to storage sense. Switch Store new photos on my to
phone. For more info on using a microSD card with your phone, go to www.nokia.com/lumia820/
tips-and-tricks.
Your phone supports memory cards with a capacity of up to 64 GB.
Note: Switch the device off and disconnect the charger and any other device before removing
any covers. Avoid touching electronic components while changing any covers. Always store and
use the device with any covers attached.
1. With the back of the phone facing you, place your thumb on the back of the phone next to the
camera lens.
2. At the top left corner, put your fingernail in the seam between the screen frame and the back cover.
Bend the cover until a side seam opens slightly.
3. Repeat on the other corner, and remove the cover.
© 2014 Microsoft Mobile. All rights reserved. 10

4. If the battery is in, lift it out.
5. Push the memory card into the memory card slot until it locks into place.
6. Line up the battery contacts, and replace the battery.
7. Press the bottom edge of the back cover against the bottom edge of the phone.
© 2014 Microsoft Mobile. All rights reserved. 11

8. Press the back of the cover until it snaps into place.
Remove the memory card
Need to change your memory card? Here's how you remove the card from your phone.
1. Switch your phone off.
2. Remove the back cover.
3. If the battery is in, lift it out.
4. Push the memory card in until you hear a click, then pull the card out.
Switch the phone on
Are you ready? Switch your phone on, and start exploring it.
Press the power key until the phone vibrates.
Switch the phone off
Press and hold the power key, and drag the lock screen down.
© 2014 Microsoft Mobile. All rights reserved. 12

Charge your phone
Learn how to charge your phone.
Charge your phone with a USB charger
Your battery has been partially charged at the factory, but you may need to recharge it before you
can switch the phone on for the first time.
Make sure you use a compatible USB charger to charge your phone. The charger may be available
separately.
1. First connect the USB cable to the charger, and plug the charger into a wall outlet, then connect
the micro-USB end of the cable to your phone.
2. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
© 2014 Microsoft Mobile. All rights reserved. 13

B
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may need to charge for up to 20 minutes before you can
use your device. The charging indicator may not be displayed in this time.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is switched on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, replace the battery.
Charge your phone wirelessly
No need for hassle with cables, just pop your device on a wireless charger, and it immediately starts
charging.
Your phone supports Qi, the global standard for wireless charging, and is compatible with any Qi
wireless charger. The charging areas on the phone and the charger need to touch, so make sure you
align the phone and charger properly. Not all phone models fit in all chargers.
© 2014 Microsoft Mobile. All rights reserved. 14

You need a Nokia wireless charging cover , marked with the Qi logo inside the cover, for wireless
charging to work. The cover may be included in the sales box, or it may be sold separately. Only use
original Nokia wireless charging covers.
Nokia wireless chargers, such as the wireless charging plate DT-900, are sold separately.
Use only Qi compatible chargers for wireless charging.
1. Make sure the wireless charger is switched on.
2. With the wireless charging cover in place, place your phone on the wireless charger so that the
charging areas touch.
3. When the battery is full, remove your phone from the charger.
The charging area is highlighted.
Warning: Make sure there’s nothing between the charger and the device. Do not attach any
objects, such as stickers, on the device surface near the charging area.
For more info on wireless charging, see the user guide of your charger and your wireless charging
cover.
Battery
Take good care of your battery, it's the life force of your phone.
Use only Microsoft Mobile approved chargers designated for this phone. You can also use a
compatible USB cable to charge your phone.
© 2014 Microsoft Mobile. All rights reserved. 15

Transfer content to your Nokia Lumia
Learn how to transfer content to your Nokia Lumia.
Transfer content to your new Nokia Lumia
Got a new phone and don’t want to lose your photos, videos, and other important stuff you have on
your old phone? There are nifty ways to transfer content to your new phone.
These instructions may not apply to all phone models and manufacturers.
You may need to install some apps on your phone or computer for the transfer. Depending on what
you need to install and how much content you are transferring, the transfer may take a while.
Some file formats may not be transferred. Some third-party converter apps may be available to
convert the files to a format that can be transferred.
For more info, go to www.nokia.com/gb-en/switch-easy (in English only).
Copy contacts
Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily
copy your contacts, text messages, and pictures from your old phone. The app does not work with
all phone models.
Tip: If you have an older Windows Phone device, or have previously backed up your contacts in
your Microsoft Account, you can also add your account to your phone, and import the contacts
to your phone straight from the service.
Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the
phone memory, not on the SIM.
1. On your old phone, switch Bluetooth on, and make sure the phone is visible to other devices.
2. On the start screen of your new phone, swipe left, and tap Transfer my Data.
3. Tap continue, and switch Bluetooth on.
© 2014 Microsoft Mobile. All rights reserved. 16

4. Select your old phone from the list of found devices, and follow the instructions shown on both
phones.
If your contacts are written in a language that is not supported by your new phone, the contact info
may not be shown correctly.
If you don't yet have the Transfer my Data app, you can download it from www.windowsphone.com/
s?appid=dc08943b-7b3d-4ee5-aa3c-30f1a826af02.
Transfer content using your Microsoft account
If your old phone is a Windows Phone, the easiest way to transfer your contacts, calendar, and text
messages to your new Nokia Lumia is your Microsoft account.
If you don't have a Microsoft account set up on your new Nokia Lumia yet, on the start screen, swipe
down from the top of the screen, tap ALL SETTINGS > email+accounts > add an account, and create
a Microsoft account following the instructions shown on the screen.
1. To select what you want to back up to your Microsoft account, on your previous Windows Phone
device, on the start screen, swipe left, and tap Settings > backup.
Your contacts and calendar are backed up automatically to your Microsoft account.
2. On your new Nokia Lumia, sign in to your Microsoft account. Your contacts, calendar, and text
messages are automatically transferred to your new Nokia Lumia.
Transfer content using OneDrive
Upload your Office documents, photos, and videos to OneDrive to easily transfer them from your
old phone to your new Nokia Lumia.
To easily upload and manage your content in OneDrive, download and install the OneDrive app from:
• Google Play for an Android phone
• iTunes Store for an iPhone
• Store for Windows Phones (if not already in phone)
• Mac App Store for an Apple Mac
•support.microsoft.com for your PC
You need a Microsoft account to sign in to OneDrive.
OneDrive may not be available for all phone models.
1. On your old phone, open the OneDrive app.
2. Tap , and select what you want to upload.
3. Select upload.
You can now sign in to OneDrive with your Microsoft account to access your content on any device
and download it when you need it.
Tip: To transfer Office documents, you can also save them directly to OneDrive. To access your
documents, on your new Nokia Lumia, tap Office > OneDrive.
Using services or downloading content, including free items, may cause the transfer of large amounts
of data, which may result in data costs.
© 2014 Microsoft Mobile. All rights reserved. 17

Transfer content from a Symbian or S40 phone
Use Nokia Suite to transfer your contacts, calendar entries, and photos from a Symbian or S40 phone
to your Nokia Lumia.
Make sure you have the latest Nokia Suite installed on your PC. You can download it from
www.nokia.com/nokiasuite.
You need a Microsoft account to sign into OneDrive.
1. Use a compatible USB cable to connect your phone to your PC.
2. Open Nokia Suite on your PC.
3. Select Copy content to Nokia Lumia, and follow the instructions shown on your computer. Your
files are copied to OneDrive. Your photos are copied to the Pictures folder in OneDrive, and your
contacts and calendar events to your Outlook.com.
4. To access your photos, on your Nokia Lumia, swipe left, and tap OneDrive. Your contacts and
calendar events are synced automatically.
Tip: Your Nokia phone doesn’t support Nokia Suite? Or want to transfer other content, such as
your videos? You can also connect your phone to your computer and drag and drop the files
you want to transfer onto your computer. If you have the OneDrive desktop app, drag and drop
the files straight to the OneDrive folder for automatic upload.
Transfer Outlook info from an Android phone or iPhone
Use your Microsoft account to transfer your Outlook contacts, calendar entries, and to-dos from
your Android phone or iPhone to your Nokia Lumia.
You need a Microsoft account to sync your Nokia Lumia with Outlook.com.
1. Use a compatible USB cable to connect your phone to your computer.
2. On your computer, set the appropriate sync software, such as Samsung Kies, HTC Sense, Sony PC
Companion, or iTunes, to sync the items to Outlook, and sync contacts, calendar entries, and to-dos
from your phone to your computer.
3. In Outlook, add the Microsoft account to Outlook using Microsoft Outlook Hotmail Connector. Go
to www.office.microsoft.com, search for Hotmail Connector, and download it to your computer. You
may need to configure the Hotmail Connector settings.
4. Sync the content you want from Outlook to your Microsoft account. It may take a while before the
content is available on your Microsoft account.
5. To sync the content to your new Nokia Lumia, simply sign into your Microsoft account.
For more info, go to www.windowsphone.com, and see the FAQs on how to sync your Outlook
contacts and calendar to Windows Phone.
Lock the keys and screen
Want to avoid accidentally making a call when your phone is in your pocket or bag?
Press the power key.
© 2014 Microsoft Mobile. All rights reserved. 18

Unlock the keys and screen
Press the power key, and drag the lock screen up.
Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is
switched on. To switch on double-tap, on the start screen, swipe down from the top of the
screen, tap ALL SETTINGS > touch, and switch Wake up to On .
Set the keys and screen to lock automatically
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > lock screen > Screen
times out after, and select the length of time after which the keys and screen are locked
automatically.
Connect the headset
Enjoy your favourite music, or free your hands for other things when in a call.
© 2014 Microsoft Mobile. All rights reserved. 19

The headset may be sold separately.
Connect the headset to your phone.
Do not connect products that create an output signal, as this may damage the device. Do not connect
any voltage source to the audio connector. If you connect an external device or headset, other than
those approved for use with this device, to the audio connector, pay special attention to volume
levels.
Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
The antenna areas are highlighted.
© 2014 Microsoft Mobile. All rights reserved. 20