Nokia FastMile 5G-24W-A User manual

FastMile 5G Gateway
5G-24W-A
Release 1.0.03
January/2020
Nokia —Proprietary and confidential
Use pursuant to applicable agreements

2FastMile 5G Gateway User Guide Issue 1.0

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Contents
Contents .............................................................................................................. 3
Welcome............................................................................................................... 6
Purpose of this Guide..................................................................................... 6
Get to know your Nokia FastMile 5G Gateway................................................ 7
Typical connection.......................................................................................... 8
Physical interfaces .......................................................................................... 9
Bottom interfaces....................................................................................... 9
Radio interfaces........................................................................................... 9
Visual Guidance..........................................................................................10
Setting up the FastMile 5G Gateway..........................................................11
Insert SIM card and power on..................................................................11
Start up sequence.....................................................................................12
5G Signal Direction LEDs..........................................................................13
Understanding the LED colors........................................................................15
Center LED.....................................................................................................15
5G LED ............................................................................................................16
Ethernet WAN.............................................................................................17
Repositioning for a better 4G/LTE or 5G signal .......................................18
When you might consider repositioning the Gateway?.......................18
If there is no 4G/LTE signal......................................................................18
If 4G/LTE signal found but 5G signal is weak ........................................18
Want to improve Medium 5G service .....................................................19
Connecting WiFi devices to the Gateway ......................................................21
Nokia WiFi Mesh ................................................................................................22
Nokia WiFi app download.................................................................................23
Establishing a connection and logging into the FastMile 5G Gateway .....24
Prerequisite for all procedures...................................................................24
Nokia FastMile 5G Gateway login................................................................26

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Monitoring your FastMile 5G Gateway and connection status ..................28
Displaying the WAN status...........................................................................28
Displaying the FastMile Radio Information ...............................................29
Displaying the FastMile Statistics Information.........................................30
Home Networking status .............................................................................30
Changing the SSID from default value...................................................32
Changing the WiFi Key from the default value......................................33
Viewing Home Networking .......................................................................35
Network configuration.....................................................................................37
Configuring 2.4 GHz WiFi network parameters ........................................37
Configuring 5 GHz WiFi network parameters............................................38
Configuring the Wireless schedule .............................................................39
Security configuration .....................................................................................41
Setting up your Parental Controls..............................................................41
Add a policy name .....................................................................................42
Configure the parental control policy ....................................................42
Maintenance......................................................................................................43
Changing a WebGUI password.....................................................................43
Navigate to password...............................................................................43
Identifying and assigning an alias to connected devices ........................45
FastMile Radio Management .......................................................................46
Access Point Name (APN) Management.....................................................47
Rebooting the FastMile 5G Gateway..........................................................48
Setting the gateway to factory default .....................................................49
Pressing the Reset Button.......................................................................49
By WebGUI ..................................................................................................50
Viewing logs ...................................................................................................50
Logging out .......................................................................................................51
Troubleshooting ...............................................................................................52
Gateway does not start ...............................................................................52

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Poor Internet Experience.............................................................................52
View RSRP Current Parameter Value ......................................................54
Forgot your password?................................................................................56
Resetting the WiFi Key to factory default .................................................56
Technical specifications...................................................................................57
Radio –cellular...............................................................................................57
Radio –WiFi ....................................................................................................58
Compatible Nokia WiFi Beacons Software Versions ....................................58
Management .....................................................................................................58
Terms and privacy ............................................................................................59
Manufacturer information...............................................................................59

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Welcome
Thank you for purchasing the Nokia FastMile 5G Gateway. The
FastMile 5G Gateway provides Internet connectivity through a
wireless 5G connection to the mobile network. When 5G coverage is
not available, this gateway provides 4G/LTE access.
The Nokia FastMile 5G Gateway maximizes indoor coverage with Nokia
WiFi using Nokia’s intelligent mesh technology.
Purpose of this Guide
The purpose of the FastMile 5G Gateway User Guide is to introduce
the physical features of your FastMile 5G Gateway. This guide is
meant to help you install and setup the FastMile 5G Gateway.
To manage the FastMile 5G Gateway, a connection is established to
the WebGUI (web based graphical user interface) where
configuration, maintenance, and monitoring procedures are
performed. The FastMile 5G Gateway configuration procedures are
described in the order that matches how the tabs appear in the
WebGUI. The WebGUI allows you to monitor the FastMile 5G Gateway
and connection status and configure the network. Security
configuration includes setting parental controls for your network.
The Maintenance procedures allow to change the WebGUI password,
manage the 5G, reboot and reset the default parameters.
We are excited about the opportunity to help you enjoy faster and
more reliable internet experience. So, let’s get started!

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Get to know your Nokia FastMile 5G Gateway
The main functions of the Nokia FastMile 5G Gateway are:
•5G high gain antenna, with automated antenna alignment
•Multiband omni antenna for 4G/LTE
•Integrated residential gateway
•Central point of a mesh network with Nokia WiFi Beacons 1
and 3
The Nokia FastMile 5G Gateway is simple to install by
using visual guidance to locate the best area in your
home to ensure best possible connection to a mobile
network. It has an integrated Nokia WiFi router for
excellent performance in your home. Compatible with
Nokia’s WiFi solution Beacon1 and Beacon 3, the
FastMile 5G Gateway ensures an ultra-broadband experience in every
corner of your house.
Visit nokia.com/fastmile and nokia.com/wifi for more information.
NOTE
The Nokia WiFi Beacon 1 and Beacon 3 are
not included as part of the FastMile 5G
Gateway but sold separately. Check local
availability from your service provider.

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Typical connection
The Nokia FastMile 5G Gateway typically has 4G/LTE and 5G mobile
network connectivity to Mobile network (WAN-Wide Area Network)
direction, and Nokia WiFi connectivity in the home networks (LAN-
Local Area Network) direction, as shown below. The FastMile 5G
Gateway also has three Gigabit Ethernet LAN ports for cable
connection to your other devices.
Nokia FastMile 5G Gateway supports also 5G NSA (5G New Radio Non-
standalone) standard which means that a 4G connection is a mandatory
mobile network connectivity to provide 5G network experience.

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Physical interfaces
Bottom interfaces
The physical connectivity of the gateway is located on the bottom of
the FastMile 5G Gateway and includes:
•SIM slot for 4FF/nano-sized SIM card.
•power plug (12VDC).
•one RJ45 WAN port for backup Ethernet Gigabit connection.
•three RJ45 LAN ports for Gigabit Ethernet for cable connection
of PC, laptop etc. devices.
•one USB 3.0 type-A port for connecting a USB-connected
storage device.
•buttons for On/Off, Power, WPS (WiFi Protected Setup TM) and
button for resetting the Gateway.
Radio interfaces
•3GPPP 4G/LTE
•3GPPP 5G NR
•WiFi (802.11b/g/n, 802ac)

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Visual Guidance
There are seven LEDs on the top of the Nokia FastMile 5G Gateway:
•Five 5G Signal Direction LEDs
•A Center LED to indicate 4G/LTE signal quality and Gateway
status
•A 5G LED to indicate 5G signal quality.
Overview of LEDs

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Setting up the FastMile 5G Gateway
Insert SIM card and power on
Turn the Nokia FastMile 5G Gateway upside
down. Remove the SIM tray using the finger
groove. Place the SIM card in the tray and
insert it back into Gateway.
You can skip this step if SIM card has already
been installed by your service provider.
NOTE
The SSID and WiFi Key are located on the sticker on the
bottom of your FastMile 5G Gateway. While following the
Quick Start Guide, it recommends taking a photo of the
sticker on the bottom of your FastMile 5G Gateway or write
down the user name and password while inserting the SIM.
If you need to flip or move the gateway, take care to place
the gateway in the same direction as was the
recommended direction.
Find a good place for a 5G Gateway with electrical outlet nearby. See tips
for locations in Repositioning for a better 4G/LTE or 5G signal.

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Connect the power adapter on bottom of
your FastMile 5G Gateway and plug it then
into an electrical outlet.
NOTE
Ensure that cables do not block the air flow on the bottom
of the FastMile 5G Gateway to avoid overheating.
Start up sequence
Press the Power On button on the bottom of the
FastMile 5G Gateway and place it on intended
location.
The Center LED and 5G LED turn purple at the
beginning. Later, the five 5G Signal Direction
LEDs turn on for a few seconds and turn off. The Center LED turns
red and remains red until the antenna(s) begin to scan for a signal.
The Center LED in red indicates that the Gateway has no WAN
connectivity which is normal at this stage before antenna scan.

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5G Signal Direction LEDs
Once the boot up is completed, the FastMile 5G Gateway connects
to 4G/LTE network. The Center LED turns either green, yellow, or
orange indicating the 4G/LTE signal strength.
good… medium… weak signal
NOTE
If the Center LED remains red, there is no 4G/LTE signal. In
this case, the 5G signal search will not start. Relocate the
FastMile 5G Gateway and see Repositioning for a better
4G/LTE or 5G signal for tips. Connection to 5G depends on
obtaining a good 4G/LTE signal.
After searching and connecting to the
4G/LTE signal, the FastMile 5G Gateway
searches for the best 5G signal.
Each 5G Signal Direction LED blinks, one by
one, indicating the search progress.
Searching for a signal takes about a minute.
Do not turn off the FastMile 5G Gateway
while searching.
NOTE
Keep some distance from the 5G Gateway during this
sequence. The device looks for the strongest signal in all
directions and standing close to the device may interfere
with the incoming signals.

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NOTE
5G signal search will not start if there is no 4G/LTE signal. In
this case also the Center LED will remain red. Relocate the
FastMile 5G Gateway, see guidance below.
When signal search is complete
and successful, one of the 5G
Signal Direction LED remains on,
indicating the direction from
where the strongest 5G signal
direction was found and to
where the Gateway has
connected. Also, 5G LED is
turned-on indicating the 5G
signal strength. The color of the
5G LED is either green, yellow,
orange, or red.
Example
5G signal is good… medium… weak.
and 4G/LTE signal is strong
Once you have the 5G LED showing green, yellow or orange, the
Gateway has acquired a 5G connectivity. Do not relocate or rotate
the Nokia FastMile 5G Gateway unless you want to optimize the
signal strength. See Repositioning for a better 4G/LTE or 5G signal.
If the position of the Nokia FastMile 5G Gateway is changed, the
Gateway might need to redo the signal search. Power cycle the unit
(switch the power off and then on after 10 seconds) and repeat the
start-up sequence.

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Understanding the LED colors
This section has tables that describe the LED states, their meaning, and
what you may consider doing in response.
Center LED
The Center LED indicates 4G/LTE, Ethernet WAN service,and WPS
Pairing availability and signal strength.
LED color
LED
behavior
Direction
LED
What it means
What you may consider
doing
Green
Solid
Off
Good 4G/LTE signal
No Action
Blue
Solid
Off
Ethernet WAN and successfully
receives a WAN IP address
No action
Yellow
Solid
Off
Good 4G/LTE signal
You may reposition the
FastMile 5G Gateway for
a better signal.
Orange
Solid
Off
Weak 4G/LTE signal
You may reposition the
FastMile 5G Gateway for
a better signal.
Red
Solid
Off
No Service
Reposition the FastMile
5G Gateway for a better
signal.
Connection is lost for more than
1 minute.
Red
Blinking slow
Off
No SIM card or SIM is abnormal,
or ethernet WAN connection has
no IP address (if used)
Check that SIM card is
properly in place,
or check the ethernet
WAN connection (if used)
Red
Blinking fast
Off
Reset to factory defaults
ongoing
No action
White
Slow Pulse
Off
WPS pairing for Fronthaul
establishing Backhaul link
No action
White
Fast Pulse 3
seconds
Off
WPS is successful and Backhaul
link established
No action
White
Slow pulse for
1 to 2
minutes and
stops
Off
WPS/Backhaul link failed
No action

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5G LED
The relative location of the lit 5G Signal Direction LED indicates the
direction of the strongest 5G and signal strength.
LED color
LED
behavior
Direction
LED
What it means
What you may consider
doing
Off
No 5G signal
Reposition the FastMile
5G Gateway for a better
5G signal or remain using
4G/LTE
Purple
Solid
Center LED is Purple
when you turn
on Gateway
No action
Green
Solid
Solid
Good signal
No action
Yellow
Solid
Solid
Good/Medium signal
You may reposition the
FastMile 5G Gateway for
a better 5G signal
Red or
Orange
Solid
Solid
Weak signal
You may reposition the
FastMile 5G Gateway for
a better signal.

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Ethernet WAN
FastMile 5G Gateway has dynamic WAN switching, which is an
automatic backup method to access the internet if 4G/LTE and 5G
fails. If 5G and 4G/LTE signals are weak, you may notice slower
internet speeds.
You can connect the ethernet cable to the WAN port in the bottom
of the device.
If the FastMile 5G Gateway successfully switches the signal to
Ethernet WAN and successfully receives a WAN IP address, the
Center LED turns blue.
If the Center LED is blinking red, there is no ethernet WAN
connection.

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Repositioning for a better 4G/LTE or 5G signal
If there is no 4G/LTE signal you must reposition the Gateway.
When you might consider repositioning the Gateway?
If 4G/LTE signal is found but there is weak or no 5G signal (5G LED is
orange or red, or not lighted).
If 5G signal is medium (5G LED is yellow and the Signal Direction LED is
solid).
If Center LED is indicating red or weak 4G signal (LED is orange).
If you want to further improve your service, when Center LED or 5G LED
indicate medium 4G or 5G signal (LED is yellow).
If there is no 4G/LTE signal
Center LED is red, and all other LEDs are turned off.
1. Power off the Nokia FastMile 5G Gateway and
disconnect it from the electrical outlet.
2. Move the Nokia FastMile 5G Gateway to a
different location where 4G/LTE signal is
better. This could be a different side of the
house/apartment, or a position closer to a window. If the house
has more than one floor, moving the device to a higher floor
might be a solution.
3. Connect the Nokia FastMile 5G Gateway to an electrical outlet at
the new location and power it on.
4. Check the LEDs as described Visual Guidance chapter. Follow the
actions suggested in the tables.
If 4G/LTE signal found but 5G signal is weak
Center LED is green, yellow or orange, but
5G LED is red, orange,or turned off.
If one of the 5G Signal Direction LEDs is
solid, note the direction that it indicates.
The LED shows the direction where the 5G

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signal is the strongest, so this might be a good direction to move
the FastMile 5G Gateway.
1. Power off the Nokia FastMile 5G Gateway.
2. Move the Nokia FastMile 5G Gateway to a different location. This
could be a different side of the house/apartment, or a position
closer to a window. If the house has more than one floor, moving
the device to a higher floor might be a solution.
3. Connect the Nokia FastMile 5G Gateway to an electrical outlet at
the new location and power it on.
4. Check the LEDs as described in Visual Guidance chapter. Follow
the actions to consider in the tables.
Want to improve Medium 5G service
The 5G Signal Direction LED is yellow and one
of 5G Signal Direction LED is turned on and
solid.
1. Power off the Nokia FastMile 5G Gateway
and disconnect it from the electrical outlet.
2. Move the Nokia FastMile 5G Gateway to a
different location. This could be a different
side of the house/apartment, or a position closer to a window. If
the house has more than one floor, moving the device to a
higher floor might be a solution.
3. Connect the Nokia FastMile 5G Gateway to an electrical outlet at
the new location and power it on.
NOTE
You might need to repeat this cycle several times before finding
the best location for the Nokia FastMile 5G Gateway .

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TIPS FOR POSITIONING THE FASTMILE 5G GATEWAY
Position the FastMile 5G Gateway:
•In a place with few obstructions for 4G/5G radio waves,
ideally close to a window.
•Close to an AC socket.
•The side of the room closest to the base station (if
known). Your service provider might provide guidance
about the direction to the closest base station at your
location.
•On an upper floor of your home.
•Not in locations where radio signals from a base station
are naturally blocked or weak, such as in a basement, far
inside a home or behind a massive wall.
•Away from metal fixtures, enclosures, cabinets,
appliances, blinds, reinforced concrete, and pipes.