Nokia T-Mobile User manual

Nokia — Proprietary and confidential
Use pursuant to applicable agreements
TMO HBR1.0
Nokia 3TG-01275-AAAA-TCZZA
Issue: DRAFT
July 2020
T-Mobile High-Speed Internet Gateway Operator Manual

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Nokia is a registered trademark of Nokia Corporation. Other products and company
names mentioned herein may be trademarks or tradenames of their respective
owners.
The information presented is subject to change without notice. No responsibility is
assumed for inaccuracies contained herein.
© 2020 Nokia.
Contains proprietary/trade secret information which is the property of Nokia and must
not be made available to, or copied or used by anyone outside Nokia without its
written authorization. Not to be used or disclosed except in accordance with
applicable agreements.

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1Preface
This preface provides general information about the Operator Manual for the
T-Mobile High-Speed Internet Gateway.
1.1 Summary of document issue changes
Changes between document issues are cumulative. Therefore, the latest document
issue contains all changes made to previous issues.
Issue 01 is the first issue of the document for this release of the T-Mobile High-Speed
Internet Gateway.
1.2 Scope
This Operator Manual provides an overview of the T-Mobile High-Speed Internet
Gateway, along with information about installing and configuring it.
1.3 Audience
This Operator Manual is primarily intended for planners, administrators, operators,
and maintenance personnel who are involved in installing, upgrading, or maintaining
the T-Mobile High-Speed Internet Gateway. The Operator Manual describes tasks
that can be completed using the Web GUI; some which require the Super (access
rights) user, user name superadmin.
Table 1 provides a summary of how the content of this manual is organized.
Table 1 Main content of manual
Note — The tasks that can only be performed by the Normal
Admin user are described in the T-Mobile High-Speed Internet
Gateway User Guide.
Chapter
number
Chapter content Description
This
chapter
Document preface Defines the purpose, scope, and intended audience of this
document; explains how information is organized in this document.
4Product description Brief description of the T-Mobile High-Speed Internet Gateway.
(1 of 2)

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1.4 Required knowledge
It is recommended that the reader be familiar with general telecommunications
principles.
1.5 Acronyms and initialisms
The expansions and optional descriptions of most acronyms and initialisms used in
this document appear in the glossary at the back of the document.
1.6 Assistance and ordering phone numbers
Nokia provides global technical support through regional call centers. Phone
numbers for the regional call centers are available at the following URL:
https://customer.nokia.com/support/s/.
For ordering information, contact your Nokia sales representative.
1.7 Nokia quality processes
Nokia’s T-Mobile High-Speed Internet Gateway quality practices are in compliance
with TL 9000 requirements.These requirements are documented in the Fixed
Networks Quality Manual 3FQ-30146-6000-QRZZA. The quality practices
adequately ensure that technical requirements and customer end-point requirements
are met. The customer or its representatives may be allowed to perform on-site
quality surveillance audits, as agreed upon during contract negotiations.
1.8 Safety information
For safety information, see the appropriate safety guidelines.
5Installation Steps to install the T-Mobile High-Speed Internet Gateway.
6Remove battery and SIM
card
Steps to remove battery and SIM card.
7Replace battery and SIM
card
Steps to replace battery and SIM card.
9Configuration Steps to configure the T-Mobile High-Speed Internet Gateway.
Chapter
number
Chapter content Description
(2 of 2)

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1.9 Documents
The T-Mobile High-Speed Internet Gateway Customer Release Notes lists customer
documentation for the T-Mobile High-Speed Internet Gateway. The documents are
available from the Nokia Documentation Center.
Procedure 1 To access individual documents
Individual PDFs of customer documents are accessible to registered users through the
Documentation Center website.
1Navigate to https://documentation.nokia.com and click Login in the top right corner of the
page.
The Support portal page opens.
2Enter the username and password for your account.
3Choose FastMile 5G Gateway from the list of products in the Product drop-down menu.
4Configure the search criteria as needed (for example, by release, content type, or issue date)
and click Search.
5Click on the PDF document icon to access a document.
Note — If you do not have an account, click New User or contact your
Nokia representative.
Note 1 — If you have not already logged in from the Support portal, you
will be prompted to log in now.
Note 2 — Customer documentation is available at initial release for
customers with applicable Service Level Agreements or from your Nokia
support representative. Documentation is generally available to all
customers at general availability release.

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1.10 Special information
The following are examples of how special information is presented in this document.
1.10.1 Steps with options or substeps
When there are options in a step in this document, they are identified by letters.
When there are required substeps in a step in this document., they are identified by
roman numerals.
Procedure 2 Example of options in a step
At step 1, you must choose option a or b.
1This step offers two options. You must choose one of the following:
aThis is one option.
bThis is another option.
2You must perform this step.
Danger — Danger indicates that the described activity or
situation may result in serious personal injury or death; for
example, high voltage or electric shock hazards.
Warning — Warning indicates that the described activity or
situation may, or will, cause equipment damage or serious
performance problems.
Caution — Caution indicates that the described activity or
situation may, or will, cause service interruption.
Note — A note provides information that is, or may be, of
special interest.

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Procedure 3 Example of required substeps in a step
At step 1, you must perform a series of substeps within the step.
1This step has a series of substeps that you must perform to complete the step. You must
perform the following substeps:
iThis is the first substep.
ii This is the second substep.
iii This is the third substep.
2 You must perform this step.
1.11 Multiple PDF document search
You can use Adobe Reader Release 6.0 and later to search multiple PDF files for a
common term. Adobe Reader displays the results in a single display panel. The
results are grouped by PDF file, and you can expand the entry for each file.
Procedure 4 To search multiple PDF files for a common term
1Open Adobe Acrobat Reader.
2From the Edit menu, choose Search.
The Search PDF panel appears.
3Enter the search criteria.
4Click on the All PDF Documents In radio button.
5Select the folder in which to search using the drop-down menu.
6Click on the Search button.
Note — The PDF files in which you search must be in the same
folder.

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Acrobat Reader displays the search results. You can expand the entries for each document
by clicking on the + symbol.

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Table of contents
1 Preface.............................................................................................3
1.1 Summary of document issue changes ........................................................3
1.2 Scope ..........................................................................................................3
1.3 Audience......................................................................................................3
1.4 Required knowledge....................................................................................4
1.5 Acronyms and initialisms .............................................................................4
1.6 Assistance and ordering phone numbers ....................................................4
1.7 Nokia quality processes...............................................................................4
1.8 Safety information........................................................................................4
1.9 Documents ..................................................................................................5
1.10 Special information ......................................................................................6
1.10.1 Steps with options or substeps....................................................................6
1.11 Multiple PDF document search ...................................................................7
2 ETSI environmental and CRoHS guidelines...............................17
2.1 Hazardous Substances Table (HST).........................................................17
2.2 Hazardous Substances Table (HST).........................................................17
2.3 Other environmental requirements ............................................................17
2.3.1 Environmental requirements......................................................................18
2.3.2 Storage ......................................................................................................18
2.3.3 Transportation ...........................................................................................18
2.3.4 Stationary use............................................................................................18
2.3.5 Thermal limitations ....................................................................................18
2.3.6 Material content compliance......................................................................19
2.3.7 End-of-life collection and treatment ...........................................................19
3 ANSI safety guidelines .................................................................21
3.1 Safety instructions .....................................................................................21
3.1.1 Safety instruction boxes in customer documentation ................................21
3.1.2 Safety-related labels..................................................................................22
3.2 Safety standards compliance ....................................................................23
3.2.1 EMC, EMI, and ESD compliance...............................................................23
3.2.2 Equipment safety standard compliance.....................................................24
3.3 Electrical safety guidelines ........................................................................24
3.3.1 Power supplies ..........................................................................................24
3.3.2 Cabling ......................................................................................................25
3.3.3 Protective earth .........................................................................................25
3.4 ESD safety guidelines ...............................................................................25
3.5 Environmental requirements......................................................................25
4 Product description......................................................................27
4.1 Product overview .......................................................................................27
4.2 4G/LTE and 5G radio support ...................................................................29
4.3 4G and 5G band and antenna support ......................................................29
4.4 Subscriber Interfaces.................................................................................30
4.5 Environment ..............................................................................................30
4.6 Physical dimensions ..................................................................................30

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4.7 Physical interfaces.....................................................................................31
4.8 Typical connection.....................................................................................32
4.9 Mesh Wi-Fi 6 System with the T-Mobile High-Speed Internet Gateway....33
4.10 Management..............................................................................................34
4.11 QR code information..................................................................................34
4.12 Power ........................................................................................................36
4.13 Additional functional and feature information ............................................36
5 Installation.....................................................................................39
5.1 Unpacking the T-Mobile High-Speed Internet Gateway ............................39
5.2 Product Warnings ......................................................................................41
5.3 Connecting power......................................................................................41
5.4 Starting up .................................................................................................42
5.4.1 T-Mobile High-Speed Internet Gateway on boarding is not successful.....43
5.5 Downloading the T-Mobile Broadband App...............................................44
5.6 Checking LCD ...........................................................................................44
5.6.1 Connection ................................................................................................45
5.6.2 Devices......................................................................................................47
5.6.3 Battery .......................................................................................................48
5.6.4 Settings......................................................................................................48
5.6.5 SMS...........................................................................................................48
5.6.6 Alerts .........................................................................................................49
5.6.7 Notifications ...............................................................................................50
5.7 Connecting to Wi-Fi ...................................................................................51
5.8 Managing the Wi-Fi network......................................................................51
5.9 Connecting Accessories (Optional) ...........................................................52
5.10 Repositioning the T-Mobile High-Speed Internet Gateway .......................52
5.11 Connecting devices for Wi-Fi or a mesh network ......................................53
5.12 Connecting Ethernet LANs ........................................................................53
6 Removing battery and SIM card ..................................................55
6.1 Purpose .....................................................................................................55
6.2 General......................................................................................................55
6.3 Recommended tools..................................................................................56
6.4 Safety information......................................................................................56
6.5 Procedures ................................................................................................57
7 Replacing battery and SIM card ..................................................63
7.1 Purpose .....................................................................................................63
7.2 General......................................................................................................63
7.3 Recommended tools..................................................................................64
7.4 Prerequisites .............................................................................................64
7.5 Safety information......................................................................................64
7.6 Procedures ................................................................................................65
8 FCC statements and label instructions ......................................67
8.1 FCC compliance statement .......................................................................67
8.2 FCC radiation exposure statement............................................................67
8.3 FCC label instructions ...............................................................................67
9 Configuration ................................................................................69
9.1 Getting started ...........................................................................................69

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9.2 Prerequisite for all procedures...................................................................71
9.3 Viewing the Overview screen ....................................................................71
9.4 Logging In to the Web GUI ........................................................................72
9.5 Viewing status information.........................................................................73
9.6 Viewing statistics .......................................................................................77
9.7 Viewing networks.......................................................................................80
9.8 Configuring system parameters.................................................................86
9.9 Changing the web GUI language ..............................................................89
10 Glossary ........................................................................................91

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List of figures
1 Preface.............................................................................................3
2 ETSI environmental and CRoHS guidelines...............................17
Figure 1 Recycling/take back/disposal of product symbol .......................................19
3 ANSI safety guidelines .................................................................21
Figure 2 Sample safety label- High-Speed Internet Gateway..................................23
4 Product description......................................................................27
Figure 3 The T-Mobile High-Speed Internet Gateway .............................................28
Figure 4 Location of physical interfaces ..................................................................32
Figure 5 Typical connectivity for the T-Mobile High-Speed Internet Gateway.........33
Figure 6 QR code on T-Mobile High-Speed Internet Gateway ................................35
5 Installation.....................................................................................39
Figure 7 Placement of the T-Mobile High-Speed Internet Gateway ........................40
Figure 8 Connecting the power supply to the T-Mobile High-Speed Internet Gateway
42
Figure 9 T-Mobile High-Speed Internet Gateway LCD screen ................................45
Figure 10 5G and 4G connection...............................................................................45
Figure 11 No 5G or 4G signal....................................................................................46
Figure 12 Battery life..................................................................................................46
Figure 13 UPS ...........................................................................................................47
Figure 14 Devices screen showing number of devices to pair .................................47
Figure 15 Charging battery ........................................................................................48
Figure 16 SSID and Password label..........................................................................51
Figure 17 Location of the Gigabit Ethernet LAN ports ..............................................54
6 Removing battery and SIM card ..................................................55
Figure 18 Location of SIM and battery screws ..........................................................57
Figure 19 Bottom of T-Mobile High-Speed Internet Gateway....................................58
Figure 20 Remove bottom cover ...............................................................................59
Figure 21 Location of the Pull Rib for battery ............................................................60
Figure 22 Remove battery .........................................................................................61
Figure 23 SIM finger pull............................................................................................62
7 Replacing battery and SIM card ..................................................63
Figure 24 SIM tray .....................................................................................................66
8 FCC statements and label instructions ......................................67
9 Configuration ................................................................................69
10 Glossary ........................................................................................91

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List of tables
1 Preface.............................................................................................3
Table 1 Main content of manual ...............................................................................3
2 ETSI environmental and CRoHS guidelines...............................17
3 ANSI safety guidelines .................................................................21
Table 2 Safety labels ..............................................................................................22
4 Product description......................................................................27
Table 3 Maximum antenna gain for T-Mobile High-Speed Internet Gateway antennas
30
Table 4 QR code information..................................................................................35
5 Installation.....................................................................................39
Table 5 Troubleshooting alerts ...............................................................................49
Table 6 T-Mobile High-Speed Internet Gateway Notifications................................50
6 Removing battery and SIM card ..................................................55
7 Replacing battery and SIM card ..................................................63
8 FCC statements and label instructions ......................................67
9 Configuration ................................................................................69
Table 7 T-Mobile High-Speed Internet Gateway Web Gui Tasks...........................70
Table 8 Wi-Fi 2.4GHz General Settings .................................................................81
Table 9 Configure SSID (#) for 2.4 GHz.................................................................82
Table 10 Wi-Fi 5GHz General Settings SSIDs 5 - 8 for 5GHz low and SSID 9 - 12 for
5GHz high..................................................................................................82
Table 11 Configure SSID 5-8 for 5GHz low and SSID 9 - 12 high ...........................83
10 Glossary ........................................................................................91

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2 ETSI environmental and CRoHS
guidelines
This chapter provides information about the ETSI environmental China Restriction of
Hazardous Substances (CRoHS) regulations that govern the installation and
operation of the T-Mobile High-Speed Internet Gateway. This chapter also includes
environmental operation parameters of general interest.
2.1 Hazardous Substances Table (HST)
This section describes the compliance of the T-Mobile High-Speed Internet Gateway
to the CRoHS standard when the product and subassemblies contain hazardous
substances beyond the MCV value. This information is found in this operator
documentation where part numbers for the product and subassemblies are listed. It
may be referenced in other documentation that describes the T-Mobile High-Speed
Internet Gateway.
In accordance with the People’s Republic of China Electronic Industry Standard
Marking for the Control of Pollution Caused by Electronic Information Products
(SJ/T11364-2006), customers may access the Nokia Hazardous Substance Table,
in Chinese, from the following location:
•contact your Nokia representative for the link
2.2 Hazardous Substances Table (HST)
This section describes the compliance of the T-Mobile High-Speed Internet Gateway
to the CRoHS standard when the product and subassemblies contain hazardous
substances beyond the MCV value. This information is found in this operator
documentation where part numbers for the product and subassemblies are listed. It
may be referenced in other documentation that describes the T-Mobile High-Speed
Internet Gateway.
In accordance with the People’s Republic of China Electronic Industry Standard
Marking for the Control of Pollution Caused by Electronic Information Products
(SJ/T11364-2006), customers may access the Nokia Hazardous Substance Table,
in Chinese, from the following location:
•contact your Nokia representative for the link
2.3 Other environmental requirements
Observe the following environmental requirements when handling the T-Mobile
High-Speed Internet Gateway

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2.3.1 Environmental requirements
See section 2.3.5 for thermal limitations and see chapter 4 for information about
temperature ranges for the T-Mobile High-Speed Internet Gateway specifications.
2.3.2 Storage
According to ETS 300-019-1-1 - Class 1.1, storage of the T-Mobile High-Speed
Internet Gateway must be in Class 1.1, weather-protected, temperature-controlled
locations.
2.3.3 Transportation
According to EN 300-019-1-2 - Class 2.3, transportation of the T-Mobile High-Speed
Internet Gateway must be in packed, public transportation.
2.3.4 Stationary use
According to EN 300-019-1-3 - Class 3.1/3.2/3.E, stationary use of the T-Mobile
High-Speed Internet Gateway must be in a temperature-controlled location with no
condensation allowed.
2.3.5 Thermal limitations
The thermal limitations for the T-Mobile High-Speed Internet Gateway are:
•operating temperature (ambient): -5°C to 45°C (23°F to 113°F)
•storage temperature (ambient) with no battery: -40°C to 70°C (-40°F to 158°F)
•storage temperature (ambient) with battery:
•One year: -20°C to 23°C (-4°F to 73°F)
•Three months: -20°C to 45°C (-4°F to 113°F)
•One month: -20°C to 60°C (-4°F to 140°F)
•operating relative humidity: 5% to 85% relative humidity, non-condensing
•short-term relative humidity: 5% to 93% relative humidity, non-condensing

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2.3.6 Material content compliance
European Union (EU) Directive 20011/65/EU and as amended, “Restriction of the
use of certain Hazardous Substances” (RoHS), restricts the use of lead, mercury,
cadmium, hexavalent chromium, and PBB,PBDE,DEHP,DBP,BBP,DIBP in electrical
and electronic equipment. This Directive applies to electrical and electronic products
placed on the EU market effective from July 22, 2019, with various exemptions,
including an exemption for lead solder in network infrastructure equipment. Nokia
products shipped to the EU after July 22 2019 comply with the EU RoHS Directive.
Nokia has implemented a material/substance content management process. The
process is described in: Nokia process for ensuring RoHS Compliance
(1AA002660031ASZZA). This ensures compliance with the European Union
Directive 2011/65/EU on the Restriction of the Use of Certain Hazardous Substances
in Electrical and Electronic Equipment (RoHS2). With the process equipment is
assessed in accordance with the Harmonised Standard EN50581:2012 (CENELEC)
on Technical documentation for the assessment of electrical and electronic products
with respect to the restriction of hazardous substances.
2.3.7 End-of-life collection and treatment
Electronic products bearing or referencing the symbol shown in Figure 1, when put
on the market within the European Union (EU), shall be collected and treated at the
end of their useful life, in compliance with applicable EU and local legislation. They
shall not be disposed of as part of unsorted municipal waste. Due to materials that
may be contained in the product, such as heavy metals or batteries, the environment
and human health may be negatively impacted as a result of inappropriate disposal.
Figure 1 Recycling/take back/disposal of product symbol
At the end of its life, the T-Mobile High-Speed Internet Gateway is subject to the
applicable local legislations that implement the European Directive 2012/19/EU on
waste electrical and electronic equipment (WEEE).
There can be different requirements for collection and treatment in different member
states of the European Union.

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In compliance with legal requirements and contractual agreements, where
applicable, Nokia will offer to provide for the collection and treatment of Nokia
products bearing the logo shown in Figure 1 at the end of their useful life, or products
displaced by Nokia equipment offers. For information regarding take-back of
equipment by Nokia, or for more information regarding the requirements for
recycling/disposal of product, contact your Nokia account manager or Nokia take
back support at sustainab[email protected].