Nokia FastMile User manual

FastMile Rel.17.10
FastMile Home Outdoor Modem
User Manual
DN09218237
Issue 03 Draft 28.11.2017

FastMile Home Outdoor Modem User Manual
Disclaimer
Release 17.10
DN09218237, Issue 03
Draft 28.11.2017
© 2017 Nokia
2
Disclaimer
The information in this document applies solely to the hardware/software product (“Product”) specified herein, and only as
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FastMile Home Outdoor Modem User Manual
Table of contents
Release 17.10
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Table of contents
1Introduction....................................................................................................................................9
1.1 Scope........................................................................................................................................9
1.2 Who Should Read this Manual.................................................................................................9
1.3 How this manual is organized...................................................................................................9
1.4 Acronyms..................................................................................................................................9
2Home Outdoor Modem Overview...............................................................................................10
2.1 Product Overview ...................................................................................................................10
2.2 Functional Overview...............................................................................................................10
2.3 Variants Overview...................................................................................................................10
2.3.1 Variants.............................................................................................................................10
2.4 Key Characteristics.................................................................................................................11
2.4.1 LTE....................................................................................................................................11
2.4.2 Ethernet.............................................................................................................................11
2.4.3 Power supply.....................................................................................................................11
2.4.4 TR-069 ..............................................................................................................................11
2.5 Interface/Ports ........................................................................................................................11
2.6 LED Status..............................................................................................................................12
2.7 Power Source.........................................................................................................................13
2.8 Performance ...........................................................................................................................13
2.8.1 Throughput........................................................................................................................13
2.8.2 Power Consumption..........................................................................................................13
2.9 Certifications...........................................................................................................................14
3Installation Procedure.................................................................................................................15
3.1 Safety Information...................................................................................................................15
3.2 Package Contents ..................................................................................................................15
3.3 Home Outdoor Modem Installation Prerequisites...................................................................15
3.3.1 Lightning protection...........................................................................................................16

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Table of contents
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3.4 Home Outdoor Modem installation.........................................................................................16
3.4.1 Selecting the Home Outdoor Modem mounting location using Installation App...............16
3.4.2 Mounting Instructions........................................................................................................24
3.4.3 Connectivity and power up sequence...............................................................................32
3.4.4 Managing Home Outdoor Modem through Management app ..........................................35
4Troubleshooting...........................................................................................................................37
4.1 Common Problems during Installation and startup Phase.....................................................37
4.1.1 Home Outdoor Modem is not registered...........................................................................37
4.1.2 Home Outdoor Modem registration fails at Controller.......................................................37
4.1.3 Home Outdoor Modem is registered to a wrong BS/Cell..................................................37
4.1.4 Home Outdoor Modem installation application cannot connect to the Controller.............38
4.1.5 Home Outdoor Modem cannot form the LTE connection by using the narrow-beam. .....39
4.1.6 Cable between Home Outdoor Modem and Home Router not properly connected.........41
4.1.7 SIM is not inserted.............................................................................................................41
4.1.8 Invalid PIN.........................................................................................................................42
4.1.9 Home Outdoor Modem is not able to attach to LTE Network due to Incorrect APN.........42
4.2 Common Problems during Execution Phase..........................................................................43
4.2.1 Home Outdoor Modem Provisioning is not successful after reboot/factory reset.............43
4.2.2 Home Outdoor Modem firmware upgrade to latest build failed ........................................43
4.2.3 Home Outdoor Modem is not able to communicate with Controller after firmware upgrade
44
4.2.4 Home Outdoor Modem detached from network................................................................44
5Appendix A: Factory Settings ....................................................................................................45
6Appendix B Specifications .........................................................................................................46
7Appendix D FCC Compliance Statement...................................................................................47

FastMile Home Outdoor Modem User Manual
List of figures
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List of figures
Figure 1 Front and Back view of Home Outdoor Modem................................................................10
Figure 2 Interfaces/Ports at Home Outdoor Modem - 1..................................................................12
Figure 3 Interfaces/Ports at Home Outdoor Modem - 2..................................................................12
Figure 4 Welcome Screen...............................................................................................................17
Figure 5 Need Location...................................................................................................................17
Figure 6 Phone Calibration..............................................................................................................18
Figure 7 Finding Location................................................................................................................19
Figure 8 Find QR code ....................................................................................................................19
Figure 9 Scan the QR code.............................................................................................................20
Figure 10 Set FastMile Controller Address .......................................................................................20
Figure 11 Check the contents............................................................................................................21
Figure 12 Insert the SIM....................................................................................................................22
Figure 13 Finding nearest tower........................................................................................................23
Figure 14 Check Mount Type............................................................................................................24
Figure 15 Wall Selection....................................................................................................................25
Figure 16 Setting Direction................................................................................................................25
Figure 17 Bottom view of Wall Mounting Anchor ..............................................................................26
Figure 18 Install Mount......................................................................................................................26
Figure 19 Earth connection with Wall-mount and Poll-mount Configuration.....................................27
Figure 20 Connect cable ...................................................................................................................27
Figure 21 Tilt Home Outdoor Modem................................................................................................28
Figure 22 Lock Home Outdoor Modem.............................................................................................28
Figure 23 Install the Pole...................................................................................................................29
Figure 24 Pole Mount Option.............................................................................................................29
Figure 25 Bottom view of Pole Mount ...............................................................................................30
Figure 26 Setting Direction................................................................................................................30
Figure 27 Tilt the Home Outdoor Modem..........................................................................................31

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List of figures
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Figure 28 Lock Home Outdoor Modem.............................................................................................31
Figure 29 Power sequence of Home Outdoor Modem through Home Router..................................32
Figure 30 Ethernet Adapter Assembly ..............................................................................................32
Figure 31 Connect Cable...................................................................................................................33
Figure 32 Plug in Home Router.........................................................................................................34
Figure 33 Testing Connection ...........................................................................................................34
Figure 34 Software Update Available................................................................................................35
Figure 35 Install Updates...................................................................................................................36
Figure 36 Connection ........................................................................................................................36
Figure 37 Cell re-assignment during Home Outdoor Modem Installation Procedure .......................40

FastMile Home Outdoor Modem User Manual
List of tables
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List of tables
Table 1 Manual contents..................................................................................................................9
Table 2 Acronyms ............................................................................................................................9
Table 3 Interfaces/ports of Home Outdoor Modem........................................................................12
Table 4 LED Status........................................................................................................................13
Table 5 LTE throughput..................................................................................................................13
Table 6 Home Outdoor Modem Certifications................................................................................14
Table 7 Package contents of Home Outdoor Modem....................................................................15
Table 8 Factory settings.................................................................................................................45
Table 9 Specifications....................................................................................................................46

FastMile Home Outdoor Modem User Manual
Introduction
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Summary of changes
Changes between document issues are cumulative. Therefore, the latest document issue
contains all changes made to previous issues.
Changes between issues 01 and 02
Valid for FastMile 17.6. Updated the supported bands in section 2.3.2 LTE
Key Characteristics.
Changes between issues 02 and 03
Valid for FastMile 17.10. Several minor changes.

FastMile Home Outdoor Modem User Manual
Introduction
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1 Introduction
1.1 Scope
The purpose of this document is to primarily provide installation requirements and
procedures for Nokia FastMile Home Outdoor Modem.
1.2 Who Should Read this Manual
This document is intended for persons installing and troubleshooting the equipment.
1.3 How this manual is organized
#
Chapter
Contents
1
Introduction
Introduces the FastMile Home Outdoor Modem (ODU);
defines the purpose, scope, and intended audience of this
document; explains how information is organized in this
document.
2
Home Outdoor Modem
Overview
This chapter presents brief overview of Home Outdoor
Modem.
3
Installation Procedure
This chapter presents detailed installation steps and startup
procedure for Home Outdoor Modem
4
Troubleshooting
This chapter lists down common problems faced during
various phases. It also contains their resolutions.
Table 1 Manual contents
1.4 Acronyms
The acronyms below are fundamental to the information provided in this guide.
Acronym
Expanded
ACS
Auto Configuration Server
CPE
Customer Premises Equipment
IDU
Indoor Unit of CPE (same as Home Router)
NTE
Network Termination Equipment (same as Home Outdoor Modem, ODU)
ODU
Outdoor Unit of CPE (same as Home Outdoor Modem, NTE)
PoS
Point of sales
PoSApp
Point of sales Application
LTE
Long Term Evolution
LTTH
LTE to the home
LTTH-C
FastMile Controller
SIM
Subscriber Identity module
Table 2 Acronyms

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Home Outdoor Modem Overview
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2 Home Outdoor Modem Overview
This chapter provides an overview of Home Outdoor Modem.
2.1 Product Overview
Home Outdoor Modem is the Outdoor Unit of Nokia FastMile solution, the purpose of which
is to provide the last mile broadband connection using LTE technology.
Figure 1 Front and Back view of Home Outdoor Modem
The Home Outdoor Modem includes high-gain beam forming antenna and LTE modem
providing the LTE broadband access to the network. Home Outdoor Modem is capable of
sustaining outdoor environmental conditions.
2.2 Functional Overview
The Nokia FastMile Home Outdoor Modem wireless broadband access to meet end users’
networking needs. The FastMile Home Outdoor Modem lets operators use LTE to offer fixed
wireless broadband
The FastMile Home Outdoor Modem is easy to install and user-friendly to operate. The
smart phone installation application makes sure the modem is deployed in the optimal
location.
The FastMile Home Outdoor Modem supports remote management capability, allowing
management and health monitoring of the devices from FastMile Controller management
system.
2.3 Variants Overview
2.3.1 Variants model number
FMHOM0007A Band 41 with Arctic operating temperature range (-30°C to 65°C)
FMHOM0007 Band 41 with Standard operating temperature range (-20°C to
65°C)

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Above variants retain a common FCCID: 2AL7J-FMHOMN0041 for Band 41 operation
Key Characteristics
2.3.2 LTE
LTE 3GPP Release 9 Compliant, UE Category 4
Transmit avg power: Max +23dBm +/-2.7dB
FastMile 17.10: Supported Band 41
Antenna Characteristics:
3x3 dual polarized antenna array
Electronical beam steering +/- 45o horizontally
14.5 dBi peak antenna gain
2.3.3 Ethernet
Supports 1GbE WAN Interface
Supports IEEE802.3 1000BASE-T
Supports CAT5e/6 unshielded twisted pair cable
Supports IEEE802.3az Energy efficient Ethernet
2.3.4 Power supply
The Home Outdoor Modem is powered via PoE from the Home Router or PoE injector.
WAN Port supports PoE+ as per IEEE802.3 at type-2
2.3.5 TR-069
Supports device management using TR-069 Amendment 5.
Supports configuration management, diagnostics and monitoring at Home Outdoor Modem.
2.4 Interface/Ports
#
Interface/port
1
1Gbps Ethernet port (PoE+ PD WAN)

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2
SIM Slot (Nano/4FF SIM)
3
Reset Button
4
LED Indicator
Table 3 Interfaces/ports of Home Outdoor Modem
Figure 2 Interfaces/Ports at Home Outdoor Modem - 1
Figure 3 Interfaces/Ports at Home Outdoor Modem - 2
2.5 LED Status
#
Stage
LED
Blink rate
1
Power-On, Early Boot
WHITE(Non-Flashing)
No Blink
2
Successful Start
GREEN(Non-Flashing)
No Blink
3
Issue at Home Outdoor Modem (resulting
to no service)
Flashing ORANGE
2Hz
4
SW update is available
Flashing Green
0.5Hz

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5
Pressing ‘Reset to Factory Defaults’
button (or) Reset done programmatically
Flashing ORANGE for 1 Sec
2Hz
Table 4 LED Status
2.6 Power Source
The Home Router (IDU) and Home Outdoor Modem (ODU) are connected together with a
CAT 5e/ 6 that provides power from the Home Router to the Home Outdoor Modem through
PoE+.
2.7 Performance
2.7.1 Throughput
2.7.1.1 LTE
Use case
UDP UL
UDP DL
UDP Bi-dir
(UL/DL)
TCP UL
TCP DL
TCP Bi-dir
(UL/DL)
Throughput
achieved (Mbps)
46
145
46/145
45.5
142
45.5/ 142
Table 5 LTE throughput
•Data rates can have a margin of 2-3 % error.
•Packet Length used is 1460 B in case of UDP, Window is 128k in case of TCP.
•The data rates are for IPv4 cases.
2.7.1.2 Ethernet
Ethernet 1000BASE-T, throughput as per standard is max 1000Mbps. The Ethernet link gets
negotiated at 1000Mbps when Home Router is connected to it. The end to end throughput
achieved is 145/46 Mbps (restricted by LTE Throughput).
2.7.2 Power Consumption
Power consumption at full throughput: ~2.2Watts
Power consumption at Low LTE Signal Level: ~4.5Watts

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Home Outdoor Modem Overview
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2.8 Certification details
Certification
Remarks
FCC certification on TDD Band 41
For US operation
Table 6 Home Outdoor Modem Certification

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3 Installation Procedure
This chapter describes the pre-requisites for Home Outdoor Modem Installation. The chapter
also guides us with the step by step installation procedure along with the dependencies on
each step.
3.1 Safety Information
•Professional installation is recommended for Home Outdoor Modem. If the user plans to
install the Home Outdoor Modem himself, safety instructions should be take care of.
•Use only FastMile Home Router or Nokia approved PoE Injectors for powering the Home
Outdoor Modem.
•Do not POWER ON the Home Outdoor Modem before assembling the entire setup.
•Maintain at least 50 cm distance from the front face of the Home Outdoor Modem while
the system is operating.
•Install at a minimum height of 2.5 meters from the ground plane
•WARNING: Lightning Danger: Since cables from external environment may connect to
the system and they are exposed to lightning, do not work on equipment or cables during
periods of lightning activity.
3.2 Package Contents
Sales Item No
Item
Quantity
1
Home Outdoor Modem Unit
1
2
Ethernet Adapter
1
3
Wall Mounting Anchor
1
4
Pole Mounting Anchor (Optional)
1
Table 7 Package contents of Home Outdoor Modem
Note: If one or more item(s) mentioned above is missing or damaged, please contact
customer support.
3.3 Home Outdoor Modem Installation Prerequisites
•Installation person should have the knowledge on installing the Unit.
•Valid SIM needs to be inserted in the Home Outdoor Modem before mounting to the pole
or wall.
•All the devices should be available and registered on operator’s Point of Sales location.
•Mechanical tools are required (not included) for mounting the Home Outdoor Modem.

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•Mobile apps requirements: iPhone or Android phones with hardware compass
▪iPhone iOS needs to be 9 or above
▪Android OS needs to be 5.0 Lollipop or above.
3.3.1 Lightning protection
•If you are installing the Home Outdoor Modem above roof level, check that lightning rods
are above the planned install location.
•If outside cable length is less than 10 meters, no protection is required. If there is long
outside cabling, we recommend installing PoE+ capable surge protectors.
•Use only properly earthed wall socket for powering the Home Router power adaptor (or
PoE+ injector).
3.4 Home Outdoor Modem installation
The FastMile Home Outdoor Modem can be installed by using the Mobile Installation App
and following the below mentioned steps.
3.4.1 Selecting the Home Outdoor Modem mounting location using
Installation App
Mobile Installation App helps to select the best wall/pole for mounting the Home Outdoor
Modem. Mobile Installation App can also be used to perform the initial Cell selection for
Home Outdoor Modem installation.
Follow the below ordered steps for Home Outdoor Modem installation using Mobile
Installation App:
Step 1:
Open Installation App on your phone. To run this App, the phone should be connected to
internet. A Welcome screen will appear.

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Figure 4 Welcome Screen
Tap on Continue button present on the screen to start Home Outdoor Modem installation
procedure.
Step 2:
•The Installation App finds the current installation location of the Home Outdoor Modem
using GPS and the assigned tower using Controller.
Figure 5 Need Location

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•The App may ask for an initial angle towards the sending tower. You may choose to
provide the angle that will help in installation or you may Cancel the request that will
make the App choose the default angle.
•Tap on Continue button present on the screen to go to next screen.
•The Installation App now provides an option to perform calibration on the phone.
Figure 6 Phone Calibration
•The calibration step is recommended but not mandatory. User can also skip this step by
just clicking the Cancel button present on the screen.
•After completion of calibration, the next screen on the App asks to confirm the current
location of the user.

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Figure 7 Finding Location
•Verify the location shown by the App and tap on Continue button present on the screen
to move further.
Step 3:
•Now the App asks to scan the QR code of the Home Outdoor Modem to link the Home
Outdoor Modem with the App.
Figure 8 Find QR code
•Tab the Continue button on the screen when you are ready with the QR code printed on
the Home Outdoor Modem package to start the scan procedure.
•A new screen with Viewfinder will then be available to scan the QR code.
•On current screen, a viewfinder is available so that user can align the QR code and scan
it.

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Figure 9 Scan the QR code
Step 4:
•The App now provides an option to connect the Home Outdoor Modem with FastMile
Controller.
Figure 10 Set FastMile Controller Address
•Select “GiveURL” option to provide FastMile Controller Address manually. A popup
screen will appear prompting the user to input the FastMile Controller address.
•Provide the FastMile Controller URL on the Pop Up Screen and click OK to continue
further.