Nortel 1001t User manual

Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Product release 1.0 Standard 1.0 May 1998
P0879480

P0879480

Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Publication number: P0879480
Product release: 1.0
Document release: Standard 1.0
Date: May 1998
© 1998 Northern Telecom
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves
the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and the Nortel
Symposium Call Center Server is proprietary to Northern Telecom. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in writing by
Northern Telecom prior to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate termination of the license
and Northern Telecom reserves the right to seek all allowable remedies for such breach.
Meridian 1, Meridian Mail, Symposium, IVR, DMS, SL-100, Link, Northern Telecom, and Nortel are
trademarks of Northern Telecom. MS-DOS, Microsoft Windows, and Windows NT are trademarks of
Microsoft Corporation. Crystal Reports is a trademark of Seagate Software, Inc. pcANYWHERE is a
trademark of Symantec.

iii
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Publication history
May 1998 This document is the standard release of the Nortel
Symposium Call Center Server 1001t Hardware Installation
Guide.

Publication history iv
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide

Contents
Preface About this guide xi
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Inside this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
1Getting started 1-1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Section A: Introduction to Symposium Call Center Server1-3
Overview of the introduction to Symposium Call Center
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
How Symposium Call Center Server works . . . . . . . . . . . . . 1-6
Section B: Preparing for installation 1-9
Overview of installation preparation. . . . . . . . . . . . . . . . . . 1-10
Installation sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Site inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Customer-supplied equipment and data checklist. . . . . . . . 1-15
Required setup data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Installation tools and materials checklist . . . . . . . . . . . . . . 1-20
Required setup media checklist. . . . . . . . . . . . . . . . . . . . . . 1-21

vi Contents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Section C: Unpacking 1-23
Overview of unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Unpacking procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Section D: Preparing cables 1-27
Overview of cable preparation. . . . . . . . . . . . . . . . . . . . . . . 1-28
Preparing cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
2Installing hardware 2-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Section A: Setting up the 1001t Server hardware 2-3
Overview of setting up the 1001t Server hardware . . . . . . . . 2-4
Front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Inspecting the chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Checking the hard drive(s). . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Section B: Connecting peripherals to the 1001t Server 2-19
Overview of connecting peripherals to the 1001t Server . . 2-20
Connecting peripherals to the 1001t Server. . . . . . . . . . . . . 2-21
Adding a modem for Remote Access Service (RAS) . . . . . 2-25
Section C: Installing the ELAN 2-27
Overview of installing the ELAN . . . . . . . . . . . . . . . . . . . . 2-28
Installing the ELAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Section D: Connecting cables 2-31
Overview of connecting cables . . . . . . . . . . . . . . . . . . . . . . 2-32
(Optional) connecting the MAT PC to ELAN. . . . . . . . . . . 2-33
Connecting the M1 switch. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
(Optional) connecting to the WAN router. . . . . . . . . . . . . . 2-37
Turning the 1001t Server on . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Continuing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Quick hardware troubleshooting chart. . . . . . . . . . . . . . . . . 2-40

Contents vii
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Glossary Glossary-1
Index Index-1

viii Contents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide