Nortel 1001t User manual

Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Product release 1.0 Standard 1.0 May 1998
P0879480

P0879480

Nortel Symposium Call Center Server
1001t Hardware Installation Guide
Publication number: P0879480
Product release: 1.0
Document release: Standard 1.0
Date: May 1998
© 1998 Northern Telecom
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves
the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and the Nortel
Symposium Call Center Server is proprietary to Northern Telecom. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in writing by
Northern Telecom prior to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate termination of the license
and Northern Telecom reserves the right to seek all allowable remedies for such breach.
Meridian 1, Meridian Mail, Symposium, IVR, DMS, SL-100, Link, Northern Telecom, and Nortel are
trademarks of Northern Telecom. MS-DOS, Microsoft Windows, and Windows NT are trademarks of
Microsoft Corporation. Crystal Reports is a trademark of Seagate Software, Inc. pcANYWHERE is a
trademark of Symantec.

iii
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Publication history
May 1998 This document is the standard release of the Nortel
Symposium Call Center Server 1001t Hardware Installation
Guide.

Publication history iv
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide

Contents
Preface About this guide xi
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Inside this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Related documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
1Getting started 1-1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Section A: Introduction to Symposium Call Center Server1-3
Overview of the introduction to Symposium Call Center
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
How Symposium Call Center Server works . . . . . . . . . . . . . 1-6
Section B: Preparing for installation 1-9
Overview of installation preparation. . . . . . . . . . . . . . . . . . 1-10
Installation sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Site inspection checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Customer-supplied equipment and data checklist. . . . . . . . 1-15
Required setup data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Installation tools and materials checklist . . . . . . . . . . . . . . 1-20
Required setup media checklist. . . . . . . . . . . . . . . . . . . . . . 1-21

vi Contents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Section C: Unpacking 1-23
Overview of unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Unpacking procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Section D: Preparing cables 1-27
Overview of cable preparation. . . . . . . . . . . . . . . . . . . . . . . 1-28
Preparing cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
2Installing hardware 2-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Section A: Setting up the 1001t Server hardware 2-3
Overview of setting up the 1001t Server hardware . . . . . . . . 2-4
Front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Inspecting the chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Checking the hard drive(s). . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Section B: Connecting peripherals to the 1001t Server 2-19
Overview of connecting peripherals to the 1001t Server . . 2-20
Connecting peripherals to the 1001t Server. . . . . . . . . . . . . 2-21
Adding a modem for Remote Access Service (RAS) . . . . . 2-25
Section C: Installing the ELAN 2-27
Overview of installing the ELAN . . . . . . . . . . . . . . . . . . . . 2-28
Installing the ELAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Section D: Connecting cables 2-31
Overview of connecting cables . . . . . . . . . . . . . . . . . . . . . . 2-32
(Optional) connecting the MAT PC to ELAN. . . . . . . . . . . 2-33
Connecting the M1 switch. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
(Optional) connecting to the WAN router. . . . . . . . . . . . . . 2-37
Turning the 1001t Server on . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Continuing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Quick hardware troubleshooting chart. . . . . . . . . . . . . . . . . 2-40

Contents vii
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Glossary Glossary-1
Index Index-1

viii Contents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide

Procedures
1Getting started 1-1
Section C: Unpacking 1-23
Unpacking the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Section D: Preparing cables 1-27
Preparing cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
2Installing hardware 2-1
Section A: Setting up the 1001t Server hardware 2-3
Inspecting the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Opening bay door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Checking hard drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Section B: Connecting peripherals to the 1001t Server 2-19
Connecting peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Adding a modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Section C: Installing the ELAN 2-27
Installing the ELAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Section D: Connecting cables 2-31
Connecting the ELAN cable to the M1 switch . . . . . . . . . . 2-36
Connecting the ELAN to the WAN router . . . . . . . . . . . . . 2-37
Turning on the 1001t Server . . . . . . . . . . . . . . . . . . . . . . . . 2-38

xProcedures
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide

Preface
About this guide
In this preface
Overview xii
Skills you need xiv
Inside this guide xv
Related documents xvi
Symbols xix

xii About this guide
Overview
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Overview
Introduction This guide provides the procedures for installing the hardware
and peripherals for the 1001t Server.
For information on using or administering other tools and
features of the Nortel Symposium Call Center Server
components, refer to the appropriate document. To find out
which document you need, see “Related documents” on page
xvi.
Document sets The following sets of documents are supplied with a
Symposium Call Center Server system:
• Symposium Call Center Server guides
• Intel installation and user guide
• RAID controller guide (if installed)
• Ethernet and (if used) Token Ring network card guides
• modem guide
Who should read
this guide This guide is for Nortel (Northern Telecom) installers and
distributors responsible for installing or upgrading the Nortel
Symposium Call Center Server system.
Assumptions This guide assumes that you are preparing to install a new
Nortel Symposium Call Center Server.
This guide also assumes the following:
• The Meridian 1 switch is correctly installed, operational,
and configured for use with Symposium Call Center Server.
• Meridian Mail, if it is used, is correctly installed,
operational, and configured for use with Symposium Call
Center Server.

About this guide xiii
Overview
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
• All customer-supplied client PCs are operational and
running Windows 95, with the Service Pack supplied by
Microsoft, or Windows 95 version 4.00.950B or higher
(OSR2).
• The client network is installed and operational.

xiv About this guide
Skills you need
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Skills you need
Introduction This section describes the skills and knowledge you need to
have to use this guide effectively.
Nortel product
knowledge Knowledge of, or experience with, the following Nortel
products will be of assistance when installing the Nortel
Symposium Call Center Server:
• Meridian Mail
• Meridian 1
• X11 Release 22 and greater
PC experience or
knowledge Knowledge of, or experience with, the following PC products is
required before installing the Nortel Symposium Call Center
Server:
• Microsoft Windows 95 and Windows NT
• client/server architecture
•TCP/IP
Other experience
or knowledge Other types of experience or knowledge that may be of use
include the following:
•networking
• troubleshooting

About this guide xv
Inside this guide
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Inside this guide
Introduction The Nortel Symposium Call Center Server 1001t Hardware
Installation Guide is structured as follows:
Chapter 1, “Getting started,” provides a product description
and introduction to Nortel Symposium Call Center Server. It
contains checklists for collecting data required for software
installation, and for required customer-supplied data and
equipment; unpacking instructions; and procedures for
preparing cables.
Chapter 2, “Installing hardware,” contains the procedures for
installing the hardware and peripherals for the 1001t Server.
The Glossary defines terms used in this guide, as well as related
terms.

xvi About this guide
Related documents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Related documents
Introduction This section lists the documents in which you can find
additional information related to the Nortel Symposium Call
Center Server.
Nortel
Symposium Call
Center Server
planning
The following documents contain information on planning your
Nortel Symposium Call Center Server.
Nortel
Symposium Call
Center Server
installation
The following documents contain procedures for installing the
Nortel Symposium Call Center Server hardware and software.
If you need information about Refer to
• determining the size of a Symposium Call
Center Server installation
• determining your hardware and software
requirements
• planning your installation
Nortel Symposium Call Center Server
Planning and Engineering Guide
• using the Capacity Assessment Tool
• planning a new Symposium Call Center
• hardware requirements for upgrading your
current Symposium Call Center Server
Nortel Symposium Call Center Server
Capacity Assessment Tool User Guide
If you need information about Refer to
• performing the initial hardware installation
for the 701t platform Nortel Symposium Call Center Server 701t
Hardware Installation Guide
• performing the initial hardware installation
for the 1000t platform Nortel Symposium Call Center Server 1000t
Hardware Installation Guide

About this guide xvii
Related documents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Nortel
Symposium Call
Center Server
setup
The following documents pertain to the setup and configuration
of the Nortel Symposium Call Center Server and the M1 switch.
Nortel
Symposium Call
Center Server
administration
The following documents pertain to the administration and
maintenance of the Nortel Symposium Call Center Server.
• performing the initial hardware installation
for the 1001t platform Nortel Symposium Call Center Server 1001t
Hardware Installation Guide
• installing your software Nortel Symposium Call Center Server
Installation Workbook
If you need information about Refer to
• setting up the Nortel Symposium Call
Center Server
• logging in and out of the Nortel
Symposium Call Center Server
• assigning agents to supervisors and to
skillsets
• managing agents using phonesets
Nortel Symposium Call Center Server Setup
and Configuration Guide
and
Nortel Symposium Call Center Server Setup
and Configuration Workbook
• M1 switch configuration Nortel Symposium Call Center Server and the
Meridian 1 Guide
If you need information about Refer to
• administering and maintaining the
Symposium Call Center Server Nortel Symposium Call Center Server System
Administration Guide
• creating and administering call center
scripts Nortel Symposium Call Center Server
Scripting Guide

xviii About this guide
Related documents
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
Symposium Call
Center Server
documents
The following documents pertain to the administration of the
Nortel Symposium Call Center Server system.
• troubleshooting for the 701t Server
• hardware and software upgrades for the
701t Server
• maintenance and diagnostics for Nortel
support personnel
Nortel Symposium Call Center Server 701t
Maintenance and Diagnostics Guide
If you need information about Refer to
• the support and administration of the
Symposium Call Center Server application
that runs on client PCs connected to the
server
Nortel Symposium Call Center Server Call
Center Management Guide
• database access
• managing reports Nortel Symposium Call Center Server Data
Access and Report Management Guide
• collecting historical statistics Nortel Symposium Call Center Server
Historical Statistics Guide
• setting up real-time displays
• collecting real-time statistics Nortel Symposium Call Center Server Real-
Time Display and Statistics Guide