Nortel Broadcast Server User manual

Nortel Application Gateway 1000/2000
Nortel Application Gateway Release 6.2
Broadcast Server User Guide
Configuration and Operation
Document Number: NN42360-102
Document Release: Standard 02.01
Date: January 2008
Year Publish FCC TM
Copyright © 2008 Nortel Networks. All Rights Reserved.
Sourced in Canada
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION
OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document
are subject to change without notice.
Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
Title page

iii
Broadcast Server User Guide
Contents
Preface vii
Audience vii
Organization vii
Related Documentation viii
CHAPTER 1Introduction to Broadcast Server 1
Broadcast Server Overview 2
Users 3
Subscribers and Distribution Lists 3
Alerts 4
Sending Alerts 5
BCS Interaction with Phones 5
Opening and Using the Broadcast Server Interface 6
Configuring Broadcast Server 7
Initial Configuration 7
Broadcast Server Maintenance 8
CHAPTER 2Application Gateway and Broadcast Server Operation 9
CHAPTER 3System Management 11
Component Versions 11
Server configuration 12
Support items 12
Home page tips 13
CHAPTER 4System Messages 15
Quick FAQ 15
CHAPTER 5User Management 17
The User Management List 17
Quick FAQ 18

Contents
Broadcast Server User Guide
iv
The User Page 19
User information 19
Password 19
Shared distribution list access 20
General user permissions 20
Alert access 21
CHAPTER 6Subscriber Management 23
The Subscriber Management List 23
Quick FAQ 24
The Subscriber Page 25
Subscriber information 25
Subscriber settings 25
Distribution list membership 26
CHAPTER 7Distribution List Management 27
The Distribution List Page 27
Automatically created distribution lists 28
List ownership 28
Sharing distribution lists 29
Quick FAQ 29
The Distribution List Page 30
The Distribution List Membership Page 31
Adding and removing distribution list members 32
The Distribution List User Permissions Page 32
Granting users permission to send to the list 33
Revoking users’ permission to send to the list 33
CHAPTER 8Media Management 35
The Media List 35
System media 36
Media ownership 37
Media linkage 37
Quick FAQ 37

v
Broadcast Server User Guide
Contents
The Media Page 38
Uploading a media file 38
Supported graphic formats 38
Supported audio formats 39
CHAPTER 9External Service Management 41
The External Services Management List 41
Quick FAQ 42
The External Service Page 42
CHAPTER 10 Broadcast Alert Management 45
The Alert List 45
Column Descriptions 46
Alert Types 47
Emergency alerts 47
Normal alerts 47
Background alerts 47
Quick FAQ 48
The Alert Page 49
CHAPTER 11 My Preferences 53
Changing your password 53
Set the number of alerts per page 53
Setting the maximum list entries to display 53
CHAPTER 12 Troubleshooting 55
Common problems 55
APPENDIX APush XML API 57
Preparing the Application Gateway and an Application to Use the Push
XML API 58
Push XML API Operation 59
PushMessage Request 59

Contents
Broadcast Server User Guide
vi
Recipient 60
Subject, Body, Image, Audio, Button 60
Schedule 61
DistributionList Request 62
Member 62
ServerRegistration Response 63
Subscribers Response 63
PushMessageResponse Response 63
Push XML Reference 64
Character Set and Character Entities 64
XML Declaration 64
ManagePushMessage 65
ManageDistributionLists 68
ServerRegistration 69
Subscribers 69
PushMessageResponse 70
Sample ASP Pages 71
distribution_list.asp 71
schedule_message.asp 73

vii
Broadcast Server User Guide
Preface
This preface describes who should read the Broadcast Server User Guide,
how it is organized, and related documentation.
Audience
This user guide is intended for administrators who will configure and use
the Broadcast Server.
Organization
This guide is organized as follows:
Chapter Title Description
Chapter 1 Introduction to
Broadcast Server
Describes the features and functionality of
Broadcast Server.
Chapter 2 Application Gateway
and Broadcast Server
Operation
Provides a conceptual background to Application
Gateway operation with Broadcast Server.
Chapter 3 System Management Describes system-level control options.
Chapter 4 System Messages Describes how to work with Broadcast Server
status messages.
Chapter 5 User Management Describes how to define users and assign privileges
to them.
Chapter 6 Subscriber
Management
Describes how to manage subscribers, the IP
telephones that can receive content posted by
Broadcast Server.
Chapter 7 Distribution List
Management
Describes how to group subscribers together as
recipients for alerts.

Related Documentation
viii Broadcast Server User Guide
Related Documentation
For deployment and installation information for Broadcast Server, refer to
the “Broadcast Server Installation” chapter in the Application Gateway
Administration Guide. For upgrade information, refer to the Application
Gateway Release Notes.
Chapter 8 Media Management Describes how to manage image and audio files
stored on the Broadcast Server.
Chapter 9 External Service
Management
Describes how to define and manage
network-based applications that can be launched
from IP telephones.
Chapter 10 Broadcast Alert
Management
Describes how to create, modify, and manage
alerts.
Chapter 11 My Preferences Describes how to change your password and set
preferences for how information should be
displayed.
Chapter 12 Troubleshooting Describes how to troubleshoot common issues.
Appendix A Push XML API Describes the Push XML API and how to use it to
send alerts from third-party applications to IP
phones.
Chapter Title Description

1
Broadcast Server User Guide
Chapter 1
Introduction to Broadcast Server
With Broadcast Server you can create alerts for display on the screens of
your Nortel IP telephones. You direct alerts to distribution lists. The
phones to receive alerts might be in reception areas and conference rooms,
guest rooms, staff members’ offices, factory floors, warehouses, and so on.
The alerts can include meeting reminders, announcements, company
logos, lunchtime menus, revenue-generating advertising content, the
latest sales figures, company news, and anything other information that
you want to share.
Broadcast Server includes the following features:
•“Pushed” priority alerts with audio notifications
•Flexible subscriber distribution lists
•Automatically generated and updated distribution lists, from one or
more LDAP directories and/or directories that can be saved in CSV
(Comma-Separated Value) format
•Shared media libraries
•Alert protection
•Alert links to external services and applications
•Retrieval of missed alerts from the phone
•Audit trails and logging
•Simple installation and configuration
•Open XML API to support broadcasting from third-party applications
The following topics provide an overview to Broadcast Server:
•Broadcast Server Overview, page 2
•Opening and Using the Broadcast Server Interface, page 6
•Configuring Broadcast Server, page 7

Chapter 1 Introduction to Broadcast Server
Broadcast Server Overview
2Broadcast Server User Guide
Broadcast Server Overview
Broadcast Server, a server-based application, manages alerts created by
Broadcast Server users and sent to subscribers, according to rules and
schedules defined by the Broadcast Server administrator and the
individual alert creators. Broadcast Server users are individuals with an
account on Broadcast Server. Subscribers are Nortel IP telephones.
Broadcast Server requires the Application Gateway for operation. While
Broadcast Server provides an interface for creating and scheduling alert
delivery, the Application Gateway manages alerts and transforms alerts
for delivery to IP telephones. The Application Gateway also provides the
Broadcast Server with device information and handles all communication
with the IP telephones. The following illustration shows the general flow
of an alert from a user to an IP telephone.
The following topics describe the basic concepts of Broadcast Server:
•Users, page 3
•Subscribers and Distribution Lists, page 3
•Alerts, page 4
•Sending Alerts, page 5
•BCS Interaction with Phones, page 5