Nortel TDM Recorder User manual

Nortel TDM Recorder
Installation Guide
Product Release 6.01 Standard 3.0 September 2007
297-2183-957

Nortel TDM Recorder
Installation Guide
Publication number: 297-2183-957
Product release: 6.01
Document release: Standard 3.0
Date: September 2007
Copyright © 2007 Nortel Networks. All Rights Reserved.
All materials provided herein are the exclusive property of Nortel Networks and its licensors.
Only expressly authorized individuals under obligations of confidentiality are permitted to
review materials in this document. By reviewing these materials, you agree to not disclose
these materials to any third party unless expressly authorized, and to protect the materials
as confidential and trade secret information. Any unauthorized review, retransmission,
dissemination or other use of these materials is strictly prohibited. If you are not authorized
to review these materials, please return these materials (and any copies) from where they
were obtained. All materials found herein are provided “AS IS” and without warranty of any
kind.Information is subject to change without notice.
Nortel Networks reserves the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and Nortel
TDM Recorder is proprietary to Nortel Networks. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in
writing by Nortel Networks prior to such use. Violations of the license by alternative usage of
any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable
remedies for such breach.
Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

Installation Guide iv
Revision history
September 2007 Standard 3.0. Nortel TDM Recorder Installation
Guide is up-issued to support Product Release 6.01.
March 2007 Standard 2.0. Nortel TDM Recorder Installation
Guide is up-issued to support Product Release
6.0.2.
November 2006 Standard 1.0. Nortel TDM Recorder Installation
Guide is up-issued to support Product Release
6.0.1.
October 2006 Nortel TDM Recorder. Update to Chapter 5,
Setting Up the System.
July 2006 Nortel TDM Recorder Installation Guide
reformatted according to Nortel Guidelines.

Installation Guide v
Contents
Getting Started 7
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11
Nortel TDM Recorder Overview 13
Nortel TDM Recorder at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Nortel TDM Recorder management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Nortel TDM Recorder features and benefits. . . . . . . . . . . . . . . . . . . . . . . . 17
Nortel TDM Recorder management features and benefits . . . . . . . . . . . . . 18
Recorder Hardware Installation 19
Voice card installation and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connector Hoods for Ai-Logix Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hardware summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Recorder Software Installation 39
Pre-Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Port usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Setting up the System 65
Setting up overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting up your license for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configuring adapter cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Verifying the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Contents Standard 3.0
vi Nortel TDM Recorder
Uninstalling and Upgrading Recorder 75
Uninstalling Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Upgrading Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring Non-Facility Associated Signaling 79
Non-facility associated signaling overview . . . . . . . . . . . . . . . . . . . . . . . . 80
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Voice Card Configurations 97
Compatible voice cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
E1/T1 card properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
E1/T1 trunk configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
E1/T1 channel hardware configurations . . . . . . . . . . . . . . . . . . . . . . . . . . 104
E1/T1 channel identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Modifying the protocol on a T1 voice card . . . . . . . . . . . . . . . . . . . . . . . 108
Modifying the protocol on a E1 card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
NGX card properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
NGX channel hardware configurations . . . . . . . . . . . . . . . . . . . . . . . . . . 115
NGX channel identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Analog card properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Analog channel hardware configurations . . . . . . . . . . . . . . . . . . . . . . . . . 122
Analog channel identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Installation Guide 7
Chapter 1
Getting Started
In this chapter
Intended audience 8
How to get help 9
Software and documentation version numbering 11

Getting Started Standard 3.0
8 Nortel TDM Recorder
Intended audience
This document is intended to be used by individuals involved in installation
tasks for the Nortel TDM Recorder, such as third-party installers, system
administrators, IT personnel, and Nortel personnel.

September 2007 Getting Started
Installation Guide 9
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Nortel
Contact Recording and Quality Monitoring, see the Web page for Nortel
Contact Recording and Quality Monitoring documentation, which is located
at http://www.nortel.com/helmsman.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is the Nortel
Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins,
and tools to address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and
documentation
search the Support Web site and Nortel Knowledge Base for
answers to technical issues
open and manage technical support cases

Getting Started Standard 3.0
10 Nortel TDM Recorder
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also
get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
You can use an Express Routing Code (ERC) to more quickly route your
call to the appropriate support specialist. To locate the ERC for your
product or service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, you can contact the technical support
staff for that distributor or reseller.
Additional references
Additional information is included in the Nortel TDM Recorder System
Administration Guide and the Nortel TDM Recorder System Infrastructure
Guide.

September 2007 Getting Started
Installation Guide 11
Software and documentation version
numbering
Nortel Contact Recording and Quality Monitoring documentation is issued
for Nortel Contact Recording Package Release 6.01. The individual Nortel
Contact Recording and Quality Monitoring software components that you
install may display a different number. This is a known issue that does not
affect system performance. Version 6.01 will be reflected in future software
updates. Use the Nortel Contact Recording and Quality Monitoring
documentation for Release 6.01 with Nortel Contact Recording Release
6.0.1, Nortel Contact Recording Viewer, Nortel Contact Recording Archive,
and Nortel Contact Recording TDM Recorder Release 6.0.2, and Quality
Monitoring 6.0 Service Pack 4.

Getting Started Standard 3.0
12 Nortel TDM Recorder

Installation Guide 13
Chapter 2
Nortel TDM Recorder Overview
In this chapter
Nortel TDM Recorder at a glance 14
Nortel TDM Recorder management 16
Nortel TDM Recorder features and benefits 17
Nortel TDM Recorder management features and benefits 18

Nortel TDM Recorder Overview Standard 3.0
14 Nortel TDM Recorder
Nortel TDM Recorder at a glance
Welcome to the Nortel TDM Recorder contact recording system. This
system represents a new generation of hardware and software focused on
improving contact recording processes by using a new software-based
recorder. This solution offers cost-saving opportunities while leveraging
existing infrastructure, as summarized in the following sections:
The Nortel TDM Recorder consists of software components in a standard
PC that interfaces with other CTI components. Its primary purpose is to
record calls, especially for 100 percent compliance situations. At the same
time, the superior performance of the Nortel TDM Recorder is apparent as a
standalone solution. Combined with the ease of use and management of a
portal-style interface, the Nortel TDM Recorder allows customers to have
centralized control of all their recording activities.
The Nortel TDM Recorder (Time Division Multiplexing recording, as
opposed to IP recording) system infrastructure consists of telephony,
recording subsystem, hardware and software components, as shown in the
following diagram.

September 2007 Nortel TDM Recorder Overview
Installation Guide 15
These are further described in “Nortel TDM Recorder features and benefits”
on page 17.

Nortel TDM Recorder Overview Standard 3.0
16 Nortel TDM Recorder
Nortel TDM Recorder management
The Nortel TDM Recorder is accessed and managed from any Internet
Explorer 5.5 or later web browser. The interface allows simplified access to
control, manage, and monitor all features in the recording system, including
specific programs and add-on components. Through a tabbed interface,
users select specific areas to access features.
Administration and management of the recorder is accomplished through
the Recorder Manager. The Recorder Manager controls all components,
alarms, and other activities on the individual recorder.
The following is an example of the Recorder Manager interface:
The Recorder Manager is further described in “Nortel TDM Recorder
management features and benefits” on page 18.

September 2007 Nortel TDM Recorder Overview
Installation Guide 17
Nortel TDM Recorder features and
benefits
The Nortel TDM Recorder runs on the Windows 2003 server with Service
Pack 1.
Recorder features include Distributability, Extensibility, Reliability,
Scalability, and Diagnostics, as described in the following:
Feature/Benefit Description
Distributability Recorder uses standard protocols that enable
deployment in a wide variety of enterprise
environments.
Extensibility Recorder can be deployed in dynamic environments
and supports only one manufacturer (Ai-Logix) of
voice cards, new technologies and integration with
new encoding formats.
Reliability If the network goes down, the Recorder can fall back
on tap-sense control.
Scalability Recording capabilities can be scaled to any
organization size by simply adding Recorder servers.
Diagnostics The Recording system is easy to support and the flow
of data between components is intuitive, resulting in
easier analysis and support for customers and
engineers.

Nortel TDM Recorder Overview Standard 3.0
18 Nortel TDM Recorder
Nortel TDM Recorder management
features and benefits
The TDM Recorder management functionality enables simplified system
administration for the recording system. Recorder Manager provides the
following features and benefits.
Feature/Benefit Description
Improved account
management
Simplifies the management of user accounts to a
single point of administration, thereby reducing
operational costs and errors.
Highly usable Provides high visibility to all installed products
Simplified login Allows a single source of managing multiple
recorders through a single point of login. The
features and the ability to manage/control the
different parts of the recorder are based on the
access rights granted to the logged in user.
Improved alerting Provides centralized alerting and notification
delivery capability.
Ease of deployment
and use
Decreases IT support costs and reduces system
configuration errors resulting in increased
customer satisfaction and increased
competitiveness in the marketplace

Installation Guide 19
Chapter 3
Recorder Hardware Installation
In this chapter
Installing the voice card 20
Hardware summary 34

Recorder Hardware Installation Standard 3.0
20 Nortel TDM Recorder
Voice card installation and wiring
Different cabling and wiring setups are required for voice cards compatible
with the TDM Recorder. The following sections show compatible Ai-Logix
voice cards, their installation, and typical wiring requirements for digital
trunk-side (DP models), digital station-side (NGX models), and analog
station-side (LD models).
Before setting up the wiring, a site survey must be conducted to clarify cable
requirements and equipment location. Additionally, computers must be
checked to ensure that they can accommodate full length PCI cards.
Note: A Customer Supplied Unit (CSU/DSU) may be required between the
PBX and the card.
Installing the voice card
1Ensure that the voice card is a compatible Ai-Logix model according to
the following
Ai-Logix Voice cards compatible with the TDM Recorder
Type Ai-Logix
Model
Description
Analog
Station
Side
LD2409 Newer versions of Ai-Logix's analog station-side
recording voice cards capable of recording 4, 8, 16
and 24 ports respectively.
Digital
Station
Side
NGX1600 Voice card that records 16x2-wire digital stations
(8x4-wire). It is triggered by D-channel events. Can
have up to one MX80 daugtherboards attached
NGX2400 Voice card that records 24x2-wire digital stations
(12x4-wire) triggered by D-channel events.