Nortel Attendant PC Safety guide

Meridian 1 Attendant PC Software User Guide
Meridian 1
Meridian 1 Attendant PC
Software User Guide
Document Number: P0891256
Document Release: Standard 2.00
Date: February 1999
Year Publish FCC TM
© 1997, 1999
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of the Industry Canada. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case users will be required to
correct the interference at their own expense.
SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 and Windows NT are trademarks of
Microsoft

Meridian 1 Attendant PC Software User Guide
Tell us what you think...
This is your document. Nortel wants it to work well for you.
Please take a few minutes to answer the questions on the other side of this page. Fax it
back to us at the number provided, or mail it to the address below.
Your comments will be used to make improvements.
Thank you. We appreciate your time and consideration.
Nortel Product Training and Documentation
Return mail address:
Documentation User Comments Survey
Nortel Product Training & Documentation
P.O. Box 833858
m/s H300
Richardson, Texas 75083-3858
USA

P0891256 Standard 2.00 February 1999
Fax to:
Documentation User Comments Survey
Nortel Product Training and Documentation
1-972-684-8699
Document name __________________________________________________
Document NTP or P0 number (if available) ________________________________
Please circle the most appropriate number on the scale for each question.
1. Overall, are you satisfied with this document?
Yes7654321No
2. Is it easy to find information in this document?
Yes7654321No
3. Have you found the information in this document to be technically accurate?
Yes7654321No
4. Is this document clearly written?
Yes7654321No
5. Is the information in this document complete for its purpose?
Yes7654321No
6. Does this document help you do your job?
Yes7654321No
Comments:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Optional: Your name ____________________________ Fax ____________________
Company _____________________________________________________

Page v of xiv
Meridian 1 Attendant PC Software User Guide
Contents
Introducing the Meridian 1
Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Starting the Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Two-line display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Position Busy indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loop keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Incoming Call Indicator Keys . . . . . . . . . . . . . . . . . . . . . . . . . 5
Trunk Group Busy keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Attendant PC online help . . . . . . . . . . . . . . . . . . . . . . 6
Using the Help Index feature . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exploring the Help Console . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Working with the Tools menu . . . . . . . . . . . . . . . . 9
Using the Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Fixed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Flexible features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Virtual features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the ICI List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adding an ICI key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the ICI Keys page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the TGB keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adding a TGB key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Page vi of xiv Contents
P0891256 Standard 2.00 February 1999
Building a ToolBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessing the CPLUS Directory . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Starting the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Creating a Directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Exporting Directory dialing numbers . . . . . . . . . . . . . . . . . . . 36
Importing Directory dialing numbers . . . . . . . . . . . . . . . . . . . 37
Changing a directory number (DN) . . . . . . . . . . . . . . . . . . . . 38
Searching the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Logging off the Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Working with the Config menu . . . . . . . . . . . . . . . 41
Console Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
The Hotkeys tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
The Consoles tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Attendants tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
The Features tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
The Flex Keys tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
The ICI tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
The ICI Keys tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
The TGB tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Interface Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Alerter tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The Call Waiting tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
The Handset tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The Relay tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The Diagnostics tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configure Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Meridian 1 Attendant PC
call processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Extending a call to an idle extension . . . . . . . . . . . . . . . . . . . . . 68
Extending a call to a busy extension (with Camp-on) . . . . . . . . 69

Contents Page vii of xiv
Meridian 1 Attendant PC Software User Guide
Extending a call to voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Extending a call to a busy extension (with Hold) . . . . . . . . . . . . 71
Holding a call on a loop key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Timed recall from an unanswered extended call . . . . . . . . . . . . 74
Timed recall from an unanswered parked call . . . . . . . . . . . . . . 75
Recall from an extension using LINK or ATT RECALL . . . . . . . . 76
Recall from an extension using Transfer . . . . . . . . . . . . . . . . . . 77
Recall from an extension using Conference . . . . . . . . . . . . . . . . 78
Recall to Same Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Calling an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Calling an outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Trunk-to-trunk call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Through-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Calling another attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Transferring a call to another attendant . . . . . . . . . . . . . . . . . . . 87
Break-in (post-dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Break-in (pre-dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Break-in (busy verify) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Sending a warning tone to an extension in line lockout . . . . . . . 93
Requeueing a call to the next available attendant . . . . . . . . . . . 94
Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Centrex/Exchange Line Switchhook Flash . . . . . . . . . . . . . . . . . 96
Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call Forward/Hunt Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Attendant Console Autoline . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Individual Attendant Directory Number (IADN) . . . . . . . . . . . . . . 101
Attendant Emergency Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recovery on Misoperation of Attendant Console . . . . . . . . . . . . 102

Page viii of xiv Contents
P0891256 Standard 2.00 February 1999
Meridian 1 Attendant PC features . . . . . . . . . . . . . 103
Attendant Blocking of Directory Number . . . . . . . . . . . . . . . . . . 104
To block a DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
To place an outgoing call for the blocked DN . . . . . . . . . . . . 104
To release a blocked DN . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
To notify a blocked DN of an established call . . . . . . . . . . . . 104
Attendant Break-in Busy indication and prevention . . . . . . . . . . 105
Attendant Monitor: Monitoring a DN . . . . . . . . . . . . . . . . . . . . . 105
Attendant Monitoring: Monitoring a Trunk . . . . . . . . . . . . . . . . . 106
Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Calling an Auto Dial number . . . . . . . . . . . . . . . . . . . . . . . . . 107
Storing an Auto Dial number . . . . . . . . . . . . . . . . . . . . . . . . . 108
Automatic Wake Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Programming a wake-up call . . . . . . . . . . . . . . . . . . . . . . . . 108
Canceling a wake-up call . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Unanswered wake-up calls . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Making a VIP wake-up call . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Busy verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Charge Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Entering an account number after dialing a call . . . . . . . . . . 112
DID Route Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Setting up Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cancelling Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Overriding Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Testing Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
End-to-end signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enhanced Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Turning Enhanced Night Service on and off . . . . . . . . . . . . . 118
Enhanced Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Malicious Call Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Contents Page ix of xiv
Meridian 1 Attendant PC Software User Guide
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Turning Night Service On and Off . . . . . . . . . . . . . . . . . . . . . 120
Displaying and changing the Night Service option number . . 121
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Position Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Radio Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Automatic pre-selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Automatic post-selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Manual post-selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Manual pre-selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Semi-Automatic Camp On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Series Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Speaking privately (Splitting) . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Calling a Speed Call number . . . . . . . . . . . . . . . . . . . . . . . . . 125
Storing a Speed Call number . . . . . . . . . . . . . . . . . . . . . . . . . 125
Stored Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Redialing a Stored Number . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Storing a Stored Number Redial number ahead of time . . . . 127
Storing a Stored Number Redial number during a call . . . . . . 127
System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Meridian 1 Attendant PC network features . . . . . . 129
Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Answering a call to a remote console . . . . . . . . . . . . . . . . . . . 129
Extending a call to an idle extension . . . . . . . . . . . . . . . . . . . 130
Extending a call to a busy remote extension . . . . . . . . . . . . . 131
Putting a call on silent hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Remote recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Transferring a recall to another remote extension . . . . . . . . . 132
Network Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Answering a call from a remote console . . . . . . . . . . . . . . . . 133
Extending a call to a busy remote extension . . . . . . . . . . . . . 134
Extending a call to an idle remote extension . . . . . . . . . . . . . 135

Page x of xiv Contents
P0891256 Standard 2.00 February 1999
Remote recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Transferring a call to another remote extension . . . . . . . . . . 136
Networking (ESN, ISDN) features . . . . . . . . . . . . . . . . . . . . . . . 136
Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Charge Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Expensive Route Warning Tone . . . . . . . . . . . . . . . . . . . . . . 137
Extending a call—Off-Hook Queueing . . . . . . . . . . . . . . . . . 137
Network Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Routing control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Using the Meridian 1 Attendant PC
Help Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
About the Help facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
The Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Console Help F1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Using the Contents tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Using the Index tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using the Find tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Using the Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Accessing Glossary features . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
About Meridian 1 Attendant PC software . . . . . . . . . . . . . . . 144
List of terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Page xi of xiv
Meridian 1 Attendant PC Software User Guide
xiv
List of figures
Figure 1
Meridian 1 Attendant PC console display . . . . . . . . . . . . . . . . . . 2
Figure 2
Attendant PC Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 3
Attendant PC Help Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 4
Help Console window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 5
Feature List display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Figure 6
Virtual List display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 7.
ICI specification window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 8
ICI Keys display window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 9
TGB specification window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 10
TGB Keys display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 11
Sample Toolbox window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 12
CPLUS Directory dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Page xii of xiv List of figures
P0891256 Standard 2.00 February 1999
Figure 13
CPLUS Directory Look in display . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 14
Directory console display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 15
Main Properties page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 16
Directory mini-console and Directory default displays . . . . . . . . 28
Figure 17
Directory display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 18
General and Address tab displays . . . . . . . . . . . . . . . . . . . . . . 30
Figure 19
Columns display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 20
User Data display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 21
Info display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 22
Access display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 23
Status display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 24
Export display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 25
Export Job display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 26
Import display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 27
Import Job display window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 28
Change DN display window . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

List of figures Page xiii of xiv
Meridian 1 Attendant PC Software User Guide
Figure 29
Search Directory display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 30
General tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 31
Hotkeys tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 32
Consoles display windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 33
Attendants display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 34
Features display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 35
Flex Keys display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 36
ICIs display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Figure 37.
ICI specification window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 38
ICI Keys display window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 39
TGBs display window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 40
TGB specification window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 41
TGB Keys display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 42
Alerter display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 43
Call Waiting display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Figure 44
Handset display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Page xiv of xiv List of figures
P0891256 Standard 2.00 February 1999
Figure 45
Relay display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 46
Diagnostics display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Figure 47
COM Port display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Figure 48
Change Password display window . . . . . . . . . . . . . . . . . . . . . . 65
Figure 49
Console Help window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 50
Contents tab window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 51
Index tab window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Figure 52
Find tab window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 53
Glossary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Page 1 of 160
Meridian 1 Attendant PC Software User Guide
Introducing the Meridian 1
Attendant PC
Welcome to the Meridian 1 Attendant PC software application.
The Attendant PC software allows you to perform attendant
console and call processing functions on a computer workstation
using a mouse pointing device or keyboard within a Windows 95®
or Windows NT® operating system environment.
About the Attendant PC
This user guide describes how to set upthe Tools menu, configure
features, use the Attendant PC Help facility, do common call
processing tasks and points you to the exciting new features that
come with the Attendant PC software.
You can access the console functions by using the mouse to
activate:
— Loop keys
— Incoming Call Indicator (ICI) keys
— Trunk Group Busy (TGB) keys
— Fixed keys (Release, Hold, Answer, Rls Dst, CAS)
— Flexible feature keys
— Virtual feature keys
— Hotkeys

Page 2 of 160 Introducing the Meridian 1 Attendant PC
P0891256 Standard 2.00 February 1999
Starting the Attendant PC
When your Attendant PC software is installed and a shortcut is
created on your workstation desktop, simply double-click the icon
“Shortcut to console.exe” to launch Attendant PC (Figure 1
displays the Attendant PC main screen).
Figure 1
Meridian 1 Attendant PC console display
Mini-keypad
Directory
Two-line display
Dialpad
Number
s
Program Menu
s
Position
Busy Button
and Lamp
Fixed keys
Loop keys
Status Indicator
Loop Keys

Introducing the Meridian 1 Attendant PC Page 3 of 160
Meridian 1 Attendant PC Software User Guide
Menus The Attendant PC menus located in the upper left corner provide
access to many Attendant PC features. Each submenu that
follows introduces you to one of the following four menus:
— Tools — Console — Config — Help
Two-line display
There is a two-line display just above the Position Busy and
Attendant PC indicators. The first line displays information about
thesource of acall.The second linedisplaysinformationaboutthe
extended call.
Position Busy indicator
Just above the keypad is a Position Busy indicator. Use this key to
prevent calls from being routed to your console. When you first
launch the Attendant PC, the Position Busy lamp is on. When all
Attendant PC workstations are in Position Busy, the system is
automatically put into Night mode. In Night mode, all incoming
calls are routed to a destination other than the Attendant PC. For
example, incoming calls can be routed to a recorded message.
Help
Tools Console
Config
Source of call
Destination of call, trunk or
access codes
Status Indicator
lamp
Position Busy
button Centralized Attendant
Service button
Release Destination
button

Page 4 of 160 Introducing the Meridian 1 Attendant PC
P0891256 Standard 2.00 February 1999
Fixed keysThe Attendant PC fixed keys are described below:
— Click your mouse on Answer to connect to the current incoming
caller
— ClickonHold toputthecurrentcalleronholdsoyoucananswer
another call or perform transferring or conferencing services
— Click on the Release key to disconnect the current calling party.
— ClickRlsDst toreleaseacalledparty,unansweredringing,busy
signal or an extension requesting a transfer.
— Click CAS to automatically reroute calls to a centralized
attendant at the main location.
Loop keysLoop keys allow the attendant to answer and originate calls from
the Attendant PC.
There are six loop keys, numbered 0-5. There are two
half-diamonds next to each pickup key to indicate each loop’s
status for:
— Source: the half-diamond on the left gives status at the call’s
source
— Destination:the half-diamond on the right displays status at the
call’s destination
In either case, the half-diamond may be off, flashing, or steady on:
— Off: no activity is occurring on the line whose half-diamond is off
— Flashing: the caller is waiting to be connected, or their line is on
hold
— Steady on: the caller is connected to another party
— Steady red: the caller is busy
Source
Destination
Lamp

Introducing the Meridian 1 Attendant PC Page 5 of 160
Meridian 1 Attendant PC Software User Guide
Incoming Call Indicator Keys
Incoming call indicators (ICI) indicate the type of call coming to
your console. The ICI keys help the attendant to
• identify the type of incoming calls queued
• prioritize call answering
• verify how many calls are in queue
• determine how long calls have been waiting
To answer a call associated with an ICI key, click on the flashing
ICI lamp in the ICI List.
Trunk Group Busy keys
Trunk Group Busy Keys (TGB) enable you to deny users access
to trunk groups and have calls to those trunk groups sent to your
console instead. The lamps show the status of each group of
trunks. You can create up to 20 trunk group busy (TGB) keys that
deny users access to one or more trunk groups from 0 to 9. Refer
to “The TGB tab” on page 58 for a detailed description of TGB
keys.The following indications display the status for each trunk
group:
Steady on: you busied out all trunks in the group by pressing the
TGB key.
Off:With the TGB lamp steadily lit, press the TGB key to turn the
indicator off and permit access to the trunk group.
Flashing:All trunks in the group are busy.
ICI key
TGB key

Page 6 of 160 Introducing the Meridian 1 Attendant PC
P0891256 Standard 2.00 February 1999
Placing a call The Attendant PC supports four methods to dial in-house or
outside:
— Use your mouse to click on the dialpad numbers shown on the
screen
— Use the numeric keypad on your PC’s
keyboard
— Drag and drop a highlighted telephone number into the
mini-keypad near the top left corner of the console display
— Drag and drop highlighted text into the Directory icon near the
top of the console display
For more information on call processing and feature activation,
refer to “Meridian 1 Attendant PC call processing” on page 67.
Using the Attendant PC online help
The onscreen Help provides information on using Attendant PC
features, configuring the PC console, and reference sections
which contains additional information such as a Glossary and
Troubleshooting.
Figure 2
Attendant PC Help Topics
Mini-keypad
Directory
Dialpad numbers
Help Menu